Distinguishing Features of the ClassThis is a half-time position of 20 hours per week. Under the direction of a supervisor, checks out and receives materials and collects fines and fees at the public service desk. Demonstrates proficiency in using a variety of library technology and operating systems, provides excellent service, and does related work as required. This position requires regular day, evening, and weekend hours.
Acceptable Experience and Training• Graduation from high school
• Excellent customer service skills with all ages
• Experience in a public library setting is desired
Required Special Qualifications• Preferred bilingual Spanish/English spoken and written language skills
• Candidates for positions in this class must pass a post-employment offer physical examination, drug screen, and background check.
Knowledge, Skills, and Abilities• Skill in using current library technology and operating systems
• Ability to provide outstanding customer service, both in person and on the telephone
• Ability to interpret and apply library policies and procedures
• Ability to correctly spell, use proper grammar, and make simple mathematical calculations
• Ability to conduct regular cash register accounting functions
• Ability to accurately type 30 wpm using a keyboard
• Ability to use Microsoft products to create word documents and spreadsheets
• Ability to work in a fast-paced public service environment as a member of a team
• Ability to meet assigned project deadlines
Essential Physical Abilities• Sufficient clarity of speech and hearing, with or without reasonable accommodation, to be able to communicate effectively.
• Sufficient vision, with or without reasonable accommodation, to be able to produce and review a wide variety of reports and related materials in both electronic and hard copy form.
• Sufficient manual dexterity, with or without reasonable accommodation, to be able to access relevant library materials and operate a keyboard.
• Sufficient mobility, with or without reasonable accommodation, to be able to transport materials and equipment.
• Ability to stoop, reach, and push well enough to perform circulation and delivery procedures, and to retrieve materials from the shelves
To Apply:Send resume and letter of application to Deputy Director Jon Hobbs via email (JTHobbs@dmpl.org), fax (515-237-1654), or mail (1000 Grand Avenue, Des Moines, Iowa 50309). Applications from candidates must be received by Tuesday, October 1, 2024, at 5:00 pm.
Qualified applicants who need a reasonable accommodation must inform this office at (515) 283-4213 or TTY at Iowa Relay at 711 or 1-800-735-2942 prior to deadline.
Examples of Essential Work (Illustrative Only)• Checks out and receives materials and collects fines and fees at the public service desk
• Provides exemplary service to library customers
• Manages interactions with customers with tact and diplomacy
• Creates and maintains customer records and accounts
• Proficiently uses a variety of library technology and operating systems
• Accurately handles money transactions
• Provides training and direction to library aides
• Additional duties as assigned
Click here for Benefit SummaryClosing Date/Time: 10/1/2024 4:00 PM Central
