Apply By:10/01/24
Division:Community Assistance Division
Management Level:Individual Contributor
Scheduled Weekly Hours:40
Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description:The
Eligibility Specialist role is a great opportunity if you are:
- working in the financial realm and would like to transition to a more person-centered, interactive, and fulfilling career.
- looking for a career change to support our community by using your attention to detail and critical thinking skills.
- wanting to start your career in Human Services field.
As an
Eligibility Specialist, you are a vital member of the Long Term Care team both timely and accurately determining eligibility for public assistance programs to vulnerable clients in addition to providing excellent customer service. Each year over $65 million in benefits are issued by Eligibility Specialists to Long Term Care clients. Programs include but are not limited to Medicaid, Food Assistance, and financial programs. This work involves gathering, reviewing, and inputting data, as well as being able to look at complex financial situations logically to determine eligibility based on that data.
Anticipated Hiring Range: $23.00 - $25.00 per hour Compensation will be based on education, experience, and skills.
Please note, this is not a case management position. This position is provided with a hybrid work environment. Some in-office work is required.
Benefits: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. For more information, click here for our Total Rewards summary.
As an employer of choice, we hope you will feel welcome here. The inclusive environment and culture of dignity and respect are what makes this organization so unique. We appreciate that staff uphold our mission and help provide opportunities for our customers to succeed.
Jefferson County Human Services upholds a unique set of core competencies and guiding principles.
- Customer Service
- Employer of Choice
- Inclusiveness
- Integrated Services
- Resiliency
- Two-Generation Model
- Value Curve
The Eligibility Specialist should possess and be able to deliver the following :
- Excellent customer service provided to internal and external customers and community members.
- Review and clarify necessary information (via phone, mail, personal contact, and various reports) and take appropriate action within mandated time frames.
- Ability to think critically and attention to detail to ensure accuracy of data entry and final eligibility results.
- Effectively communicate face-to-face, in writing, and over the phone with customers, coworkers, and community partners.
- Identify and assess customers' needs to provide clarification as well as appropriate solutions and alternatives.
- Resolve customer complaints by determining the root cause and selecting and explaining the best solution to solve the problem.
- Ability to be flexible to the changing business needs of the agency.
- Awareness of and ability to educate customers on available resources in the community.
- Identify and report potential fraud situations to the Investigations Unit.
- Prepare and review legal documents for appeal hearings.
- Effective organizational skills.
- Self-motivation with the ability to work independently and on a team.
- Troubleshoot system and case issues as needed.
- Attend training and pass all required exams to maintain/enhance knowledge and professionalism.
QUALIFICATIONS: Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum Qualifications
- A high school diploma or equivalent certificate and
- 1 year of work related experience such as customer service and/or data entry into complex computer databases.
- Or an equivalent combination of education and experience.
Preferred Qualifications
- Experience in Eligibility/Human services field is preferred.
- Bilingual proficiency .
Skill and qualities that lead to success in this role include :
- Employee must have the ability to understand and correctly apply State and Federal regulations while entering information into a complex computer system.
- Strong empathy when engaging in customer service with clients who need patience and care.
- Strong attention to detail and ability to use complex computer system with high accuracy.
- Strong communication skills to be able to assist customers navigate through the system.
- Strong organization skills and thrives under strict deadlines.
- Ability to have difficult conversations with customers when the result is not favorable.
- Thrive in a fast paced environment with frequent changes to program rules/guidelines.
- Passion for helping community members and demonstrates the mission, vision, and values of the County and Human Services.
Additional Job Information: - Offer of employment contingent on criminal history check, MVR and professional references.
- Criminal history must not include but not limited to convictions for theft, forgery, counterfeiting, crimes against a person, or other related charges. (Felonies within the last 7 years, misdemeanors within the last 3 years, or a pattern of convictions).
- Once in the background step, we will ask you to provide five references including two supervisors. To prevent the process from slowing, we recommend you have the email addresses of your references ready and have notified them they may be contacted. Options for references could include; supervisor/manager, peer, professor, career counselor, someone you volunteer with, or anyone who can speak to how you work.
- This comprehensive application may take over an hour to complete. Please feel free to view the supplemental questions prior to starting your application and/or take breaks throughout the process by saving your application and returning to it later. Supplemental questions requiring a written response will also serve as a writing sample.
How to Apply: Applications will be accepted electronically at Jefferson County Colorado Career Opportunities .
Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal .
For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs
Questions: - County Recruitment Team: 303-271-8400 or careertalent@jeffco.us
- Library Recruitment Team: 303.275.6168 or talent@jeffcolibrary.org
- Sheriff Recruitment Team: 303.271.5332 or sheriff.recruiting@co.jefferson.co.us
Education:GED, High School Diploma
Experience:Work Experience: Minimum one year
Certifications:Languages:Category:Health & Human Services
