What You'll Be DoingAre you an Economic Services program coordinator or case manager that is ready to use your knowledge, skills and abilities to help support and bring out the best in your team? If so get ready to upgrade your career! We are currently seeking an experienced Economic Services professional to assist with coordinating activities for Economics Services Hearings and Appeals, Security, and Onboarding. As our new Program Assistant, you will report directly to the Program and Staff Development (PSD) Manager to help achieve the team PSD goal of creating a “High Performing Work Team.” This position's primary focus is coordinating Economic Services Supplemental Programs (Hearings, Onboarding, and Security) with a focus on meeting the needs of our internal and external customers.
You will add value to our team by;
- Assisting Quality Assurance with assigning reviews, training, and other duties as assigned
- Assisting and coordinating activities associated with hearings and appeals, security, and onboarding new hires
- Collecting and analyzing data and composing data charts for the PSD Team and the Managers
- Working and collaborating activities for a varied audience as it relates to identifying improvement opportunities, making suggestions for improvement, measuring and monitoring implemented improvements
- Train staff on policies, communicate and coordinate hearing activities, input data into State Host on Demand to activate and deactivate user accounts
- Handle and process confidential security data appropriately
- Develop and revise standard operating procedures
- Communicate with the clients, supervisors, managers, and the leadership team in a verbal and written manner
- Assess the effectiveness of work performed by administering surveys
- Create and update training materials and resources for caseworkers, supervisors, managers
Apply today to join #TeamWake!
About Our TeamWake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience) - Associate's degree
- One year of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Associate Degree in Arts or Science
- One year of experience working within Economic Services as a program coordinator or case manager
- Experience coordinating activities for a specific program
- Proficient at communication both verbal and written
- Proficient in using the computer and other types of applications
How Will We Know You're 'The One'? - Know how to operate a personal work computer and use various Microsoft Office Products, internet browsers, web-based systems, etc.
- Ability to facilitate training for the processes that you are responsible for
- Strong analytical and creative problem-solving skills
- Ability to identify problems, determine possible solutions, and actively work to resolve the issues
- Ability to multi-task and prioritize assignments according to the needs of the agency
- Excellent written and verbal communication skills - ability to convey information verbally to individuals or groups to ensure the message is understood
- Ability to listen and respond appropriately to information from others
About This PositionLocation: Human Services Center Somerset Raleigh, NC 27609
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am - 5:00 pm
Hiring Range: 22.84 - 25.13
Market Range: 22.84 - 32.03
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 9/22/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
