What You'll Be DoingAre you ready to be the friendly face and helpful hand that our community relies on? Do you thrive in a fast-paced environment and love solving problems with a smile? If so, we want YOU to join our dynamic team at the Departure Regional Center as a Patient Access Representative! At the Departure Regional Center, we're more than just a service provider; we're a community hub where residents come to get the support they need. Our team is dedicated to delivering top-notch service and creating positive experiences for everyone who walks through our doors.
As a Patient Access Representative, you'll be at the heart of our operations, ensuring clients have access to a variety of services and support. From healthcare assistance to financial transactions, your day will be filled with meaningful interactions and opportunities to make a difference.
This position offers the unique opportunity to work with and learn about several programs and sections of Human Services and local government.
Why You’ll Love It Here: - Impactful Work: Make a real difference in the lives of our community members every day
- Supportive Team: Work with a friendly and collaborative team dedicated to helping each other succeed
- Continuous Growth: Opportunities for personal and professional development through training and hands-on experience
What you will be doing to help our community: - Health Clinic Support (25%): Screen and prepare charts, register patients, manage health records, and assist with Medicaid applications
- Financial Transactions (25%): Collect payments, record transactions, and balance cash drawers daily
- Economic Services Support (20%): Assist clients with NCFAST, manage documents, and perform audits
- Document Issuance (20%): Issue birth, death, and marriage certificates, dispense medicine, and distribute various kits and passes
- General Customer Service (10%): Greet clients, determine needs, schedule appointments, and provide information on county programs
If you value teamwork and thrive in this working environment, this position is for you. We are committed to providing optimal customer service delivery to our community. Don’t hesitate to apply and start your career with us at Wake County Health and Human Services Departure Regional Center!
About Our TeamWake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience) - High school diploma or GED
- One year of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Fluent in speaking, and comprehending the Spanish language
- Strong customer service experience
- Experience with medical billing or experience working in a medical office
- Cash handling experience
How Will We Know You're 'The One'? - Excellent communication skills, interpersonal skills and the ability to build and maintain positive, productive relationships with staff
- Ability to be attentive to detail
- Ability to handle confidential information and comply with HIPPA policies and procedures
- Ability to demonstrate adaptability to changes and demands in the workplace
- Ability to deliver high-quality customer service by balancing various client needs and responding effectively
- Ability to display reliability by demonstrating high dependability in all job aspects
- Ability to exercise good integrity by acting with honesty, respect, and adhering to laws and policies
About This PositionLocation: Departure Regional Center Raleigh, NC 27616
Employment Type: Regular
Work Schedule: Mon - Fri 8:30 am - 5:15 pm
Hiring Range: 22.48 - 26.49
Market Range: 22.48 - 30.51
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 9/22/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
