Utility Billing Rates Analyst (Austin Energy Employees Only)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus two (2) years of experience in billing, consumer service for utility/construction, or related services, including at least one (1) year of experience in rate testing and/or rate design.
• Experience may substitute for education up to a maximum of four (4) years.

Licenses and Certifications Required:
None.
Notes to Applicants
This role works projects related to billing system enhancements and rate projects for City of Austin Utilities. This requires requires a high level of organizational skill and attention to detail, and the ability to learn multiple lines of business to support system testing related to system enhancements and rate projects.

Our team primarily teleworks. Staff meetings are monthly and onsite.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application:

The City of Austin employment application is an official document; incomplete applications will not be considered.

• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
• This position requires a criminal background investigation.

Work Schedule:

• Work hours may include after hours, holidays, and weekends.
• Shifts may change according to departmental needs.
• Employee may be required to work additional hours outside of regular work schedule.

Essential:

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Pay Range
$28.04 - $34.34

Hours
Monday through Friday
8:00 a.m. - 5:00 p.m.
Occasional evening and weekends based on business need.

Job Close Date 09/30/2024 Type of Posting Departmental Only Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin TX Preferred Qualifications
Preferred Experience:

• Ability to work on a team of diverse people and differing work styles.
• Experience with enterprise system testing practices.
• Experience with CC&B configuration, billing, collections, financial, or payments.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Tests and implements Council-mandated rate and fee structures enhancements and other system enhancement solutions within the City of Austin Utility Billing System. Develops test scripts and scenarios for rates configuration, design, and testing. Works with cross-departmental business teams to research, interpret, and document business and system requirements related to rates and fee design and enhancement and translate into functional specifications. Analyzes options and provides City of Austin Utility Billing system solutions to City departmental stakeholders. Interprets new tariffs and revisions to existing tariffs to ensure recommended system solutions are consistent with tariff requirements. Responds to cross-departmental inquiries regarding the design and application of rates. Works with team members on the correct application of rates and taxes. Performs quality checks and solution validation for rates design, configuration, and testing. Runs queries using appropriate tools to resolve complex account issues. Analyzes and resolves testing issues and configuration errors and implements appropriate solutions. Conducts root cause analyses for complex projects. Assists with the creation, development, and preparation of Rates Configuration Master Design Sheets, statistical, and analytical reports.

Responsibilities - Supervisor and/or Leadership Exercised:
None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of meter-to-cash business process.
• Knowledge of City of Austin Utility Billing System functionality and design configuration.
• Knowledge of rate structure and related terminology.
• Knowledge of City of Austin and Public Utility Commission policies and procedures.
• Knowledge of City tariffs and regulations.
• Knowledge of computer billing systems, operating activities, and fiscal programs of the utility billing operations.
• Skill in developing test scripts and test scenarios.
• Skill conducting City of Austin Utility Billing System rates and fees testing and performing testing quality reviews.
• Skill in problem solving and troubleshooting.
• Skill in learning and communicating new concepts.
• Skill in maintaining spreadsheets and utilizing word processing and database software.
• Ability to interpret and apply City of Austin tariffs and rates and fees schedules in rates design and configuration.
• Ability to meet deadlines and effectively communicate the status of assignments.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field. Two (2) years of experience in billing, consumer service for utility/construction, or related services. One (1) year of experience in rate testing and/or rate design. Experience may substitute for education up to a maximum of four (4) years. Do you meet these qualifications?

• Yes
• No

* Please describe how you meet the minimum qualifications listed in the previous question. Include details such as degree type, major, graduation date, years of relevant experience, title, and work group.
(Open Ended Question)
* Are you a current Austin Energy employee?

• Yes
• No

* Please describe in detail your experience as it relates to ability to work on a team of diverse people and differing work styles. Be sure to include details such as job title/duties, work examples, dates, and employers.
(Open Ended Question)
* Please describe in detail your knowledge of enterprise system testing practices. Be sure to include details such as job title/duties, work examples, dates, and employers.
(Open Ended Question)
* Please describe in detail your experience with CC&B configuration, billing, collections, financial, or payments. Be sure to include details such as job title/duties, work examples, dates, and employers.
(Open Ended Question)
* This position is categorized as an Essential Personnel position. Essential Personnel are required to come to work during emergencies and/or bad weather if they are scheduled to work and in some cases when they are not scheduled. Can you work this schedule as required?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check.

Optional & Required Documents

Required Documents Optional Documents

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