The Family Support Division, Rehabilitation Services for the Blind (RSB), is seeking candidates to fill a Program Specialist position. This position is located in Cole County, in the RSB Central Office based at 615 Howerton Court, Jefferson City, MO.
Duties include, but are not limited to:
- Working directly under the supervision of the Policy Development Coordinator, but exercising increasing independence and initiative within established agency guidelines;
- Perform System Administration duties with in the case management system to maintain end user capabilities;
- Assist in the review and testing of system changes, updates, and issue resolutions;
- Serve as the front line ‘helpdesk” for case management system inquires;
- Researching, analyzing, and reporting on a variety of statistical data queries using the agency electronic case, fiscal, and administrative management system as well as other existing databases;
- Develop and maintain proficiency in utilization of business intelligence software -such as Tableau - to enable the efficient use of agency data resources;
- Receive and respond to statewide inquiries from customers, elected officials, field staff, and the public via telephone, mail, fax, and e-mail;
- Interpret and explain program rules, regulations, and procedures;
- Research, interpret, and communicate state and federal policies/procedures, laws, and rules/regulations, including assisting with the review of federal reports to ensure accuracy and compliance with WIOA;
- Review all program memorandums to ensure correct knowledge of policy and policy changes.
Two or more years of experience in a professional or technical job classification with the Missouri Uniform Classification and Pay System in the Missouri Department of Social Services; and possession of a high school diploma or proof of high school equivalency.
ORA Bachelor’s degree from an accredited college or university;
and,
Four or more years of professional or technical experience providing social services; or conducting investigations or audits of social service providers, recipients, and/or applicants.
Recruitment Area: Accepting applications from all qualified applicants.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
