ABOUT THE POSITIONThe Clark County Department of Aviation invites motivated and service-oriented individuals to apply for the position of Airport Landside Operations Specialist. This critical role is essential in ensuring a safe, efficient, and welcoming experience for all airport visitors. As an Airport Landside Operations Specialist, you will be on the front lines, providing key services such as traffic control, customer assistance, and parking operations. Whether patrolling on foot, bike, or vehicle, your presence will enhance security and guide travelers through their airport journey. You will be responsible for assisting visitors by offering information, directions, and support, as well as managing parking fees with a parking revenue control system. Your duties will also include enforcing traffic and parking regulations, and monitoring for unusual activity.
THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.This examination will establish an Open Competitive Eligibility List to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.
Human Resources reserves the right to call only the most qualified applicants to the selection process.
This recruitment is the result of a reclassification.
MINIMUM REQUIREMENTSEquivalent to graduation from high school and three (3) years full-time experience in customer service. Customer service in a high volume public facility is desirable. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis.Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
Working Conditions: Work evening, night, weekend, and holiday shifts. Work outdoors/outside in all weather conditions. Work with exposure to heavy traffic and potentially hazardous emissions and fumes.
Licensing and Certification: Possess a valid Nevada Class C Driver's License with appropriate endorsements at time of hire.
Medical Examination: Employment is contingent upon the results of a physical examination performed by our examining physician. A drug and alcohol screening is part of this examination.
Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.
Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.
Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.
Customs and Border Protection Security Seal Program: Employment with the Department of Aviation in this job title is contingent upon a ten year employment and five year residency history record check and the ability to present original identity based documentation in order to meet the requirements for a Security Seal.
PHYSICAL DEMANDSStrength and mobility to work in an airport exterior location, to stand and walk for extended periods of time, and to drive a variety of vehicles; use standard office equipment, hand-held computers, and a parking revenue control system; vision to read printed materials, license plates, and a computer screen; and hearing and speech to communicate in person, over the telephone, intercom system, two-way radio, and electronically/virtually. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
EXAMPLES OF DUTIESResponds to security calls, emergency situations and/or automobile accidents on airport property; assesses situation; summons help and controls scene until arrival of proper authority. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. May perform routine maintenance and landscape duties. May provide work instruction to less experienced staff. May drive an airport shuttle bus, assist with VIP arrivals or departures, and perform a variety of similar services. May use standard office equipment, drive various vehicles and a use a two- way radio in the course of the work.
Transportation Operations : Directs, monitors, and maintains vehicular traffic control at the airport; explains to visitors the reasons and results of impeded flow and issues notices of civil infraction under Nevada State statutes as required. Assists airport users, directs them to the proper location and ensures their safety; provides special assistance to disabled patrons; assists with crowd control in specified situations. Drives a tow truck and removes such vehicles after citing. Provides a variety of information to and answers questions of passengers and other visitors regarding such items as airline location, surface transportation, available parking facilities, etc. Patrols parking facilities, roadway systems and other areas on foot or in a vehicle for security, accident prevention and parking surveillance; attempts to resolve difficult visitor situations and calls for appropriate assistance in criminal situations. Assists public transportation vehicles such as busses, taxis, and other vehicles in maintaining the traffic flow on airport premises; assigns bus stalls. Maintains logs and records related to the work; reports unusual incidents as specified.
Parking Services : Receives parking tickets from patrons, calculates the appropriate fee using a parking revenue control system and calculates fees; makes reports of discrepancies. Following established procedures, handles unusual transactions such as insufficient funds, mutilated, blank, unreadable, or lost tickets, complimentary or non-revenue transactions, stolen or void tickets and similar situations. Records the license number of vehicles leaving the facility using a hand-held computer; surveys and records licenses of vehicles remaining in the facility on a specified shift. Resolves conflicts and/or handles unusual situations. Patrols parking facilities on foot, multi-geared bicycle and/or in a vehicle to provide enhanced security, prevent vehicle break-ins or vandalism and to assist patrons; provides jump-starts to non- operable vehicles as required. Notices of infraction to illegally parked vehicles; removes abandoned vehicles from airport property. Prepares standard reports of vehicle license updates and exceptions using automated equipment. Direct traffic in and out of parking areas to relieve congestion; may handle overflow parking to resolve airport capacity problems.
Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes:
- Alternative Work Schedules
- More Money in Your Pocket
- 100% Employer Paid Defined Benefit Retirement
- No Social Security Deduction
- No State Income Taxes
Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following15 days of employment
- Medical - Employer pays 90% of premium
- Pharmacy Benefits (30, 90-day retail or mail order fills)
- 24/7 Telephone Advice Nurse - no employee cost
- Teledoc, Doctoroo, and Dispatch Health
Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include:
- 12 Paid Holidays plus a Floating Birthday Holiday
- Paid Vacation Leave
- Paid Sick Leave
- Holiday Leave
Other leave options
- Catastrophic Leave
- Parental Leave - Up to 90 days
Tool Allowance for certain eligible positions. Wide Variety of Voluntary Benefits that include
- Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.
- Trustmark - Permanent Life Insurance benefits and long-term care.
- Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
- TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available
- Morgan Stanley - Deferred Compensation Plan
Employee Assistance Program Onsite Fitness Center The Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer Community Volunteer Opportunities Comprehensive training program Wellness program
Closing Date/Time: 9/17/2024 5:01 PM Pacific
