Minimum Qualifications
Education and/or Equivalent Experience: - Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus three (3) years of relevant experience, including one (1) years of experience which was in a lead or supervisory capacity.
- Experience may substitute for education up to the maximum of four (4) years.
Licenses or Certifications:- Valid Texas Class C Driver License.
Notes to Applicants
Austin Animal Center
Who Are We?Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets.
What is the Job?:
The Animal Services Supervisor serves as a co-supervisor for the Animal Care Unit at the Austin Animal Municipal Shelter. The two supervisors will collectively split the responsibility of providing hiring, support, and training for the Animal Care staff. They will also be responsible for various tasks including Administrative and/or Operational support as part of the Austin Animal Center Leadership Team.The position will plan, assign, and supervise work of assigned program staff and will provide advice, counsel, training and support for animal caretakers and volunteers to provide daily, consistent exercise and enrichment for animals waiting for permanent homes. Assist in developing policies and procedures for assigned areas of responsibility. Assist in budget preparation and utilization and tracking of resources. Performing administrative functions and special projects. Coordinate with other units and assist with scheduling. Maintain clear and accurate records. Contribute to the programs and services that support the shelter’s live outcome goal.
All positions in the Animal Services Office are designated as essential. Essential employees are defined as employees who, by virtue of their presence, specialized function or necessary skills, are essential to the meeting of business or certain operational needs and are, therefore, required to report to duty during events of emergency closure of City operations.
Regarding Your Application: - Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
- A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
- A résumé is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.
If you are selected to interview:- Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.
If you are selected for hire: - You must provide official college transcript if applicable.
- A Criminal Background check ( CBI ) will be conducted.
Additional Information: - Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises.
Please Note this posting may close any time after 7 days.Driving Requirement:This position requires a Valid Texas Class C Driver’s License or the ability to acquire one by your hire date. External New Hires must meet the
City of Austin’s Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Pay Range
$27.16 - $32.87 per hour
Hours
Training schedule will vary. Once training is completed, regular schedule will start with Wednesday through Saturday, 6am - 4pm.
This schedule is subject to change as needed and/or requested. Requested schedule changes will need manager approval.
Austin Animal Center staff are considered essential and may be required to work weekends, holidays, and days when other City departments are closed.
Job Close Date 09/17/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications
Preferred Experience - Prior experience supervising or leading a team, providing regular feedback, and diffusing conflict within a team.
- Prior work experience managing schedules and delegating team assignments.
- Prior experience dealing with animals of all sizes with unknown temperament; how to assess and evaluate to determine appropriate animal handling.
- Demonstrated experience working in a fast paced, high stress environment and managing emotions and competing priorities.
- Demonstrated experience providing excellent customer service and de-escalating customer conflicts.
- Demonstrated experience collaborating with other departments to accomplish goals.
- Experience in an animal-related field, especially involving animal care.
- Knowledge or experience in identifying trends/concerns for humane and proper space management for animals in kennels.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Coordinates unit activities with other divisions by evaluating operational needs and assignment of work activities. Develops operating procedures. Tracks operating information and write technical reports. Ensures compliance with unit procedures, policies, and protocols. Resolves customer conflicts and provides options to ensure customer satisfaction. Develops, revises, and implements standard operation practices, policies, and procedures for the unit. Determines goals, objectives, and resources requirements for the activities of the unit. Prepares performance measures, data, and reports for management review. Assists with planning, developing, organizing, evaluating, and monitoring the unit’s budget. Plans, develops, organizes, evaluates, manages, and monitors the unit’s programs, projects, and activities. Orders supplies, maintains inventory, makes purchases, monitors contracts, and recommends capital expenditures. Maintains and updates automated record keeping and files. Prepares, as necessary, notifications for the news media.
Responsibilities - Supervision and/or Leadership Exercised:- Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of animal and rabies control laws and ordinances including care, restraint, quarantine, animal behavior, anatomy, hygiene, nutrition, first-aid, and customer service.
- Knowledge of humane and safe animal care.
- Knowledge of good customer relations dealing tactfully and professional with customers and public in emotional or adversarial conditions.
- Knowledge of supervisory and managerial techniques and principles including the evaluation of others and conflict resolution.
- Skill in establishing and maintaining good working relationships with other employees and the public and making effective use of community resources.
- Skill in data analysis and problem solving.
- Ability to communicate effectively oral and in writing to respond to inquiries and prepare and present information.
- Ability to demonstrate leadership, management, and human relations skills to facilitate significant cultural and organizational change.
- Ability to guide, train, monitor, evaluate, and provide feedback on the work of others.
- Ability to effectively manage projects and delegate responsibilities.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Supplemental QuestionsRequired fields are indicated with an asterisk (*).
* The minimum qualifications for the Animal Services Supervisor are: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus three (3) years of relevant experience, including one (1) years of experience which was in a lead or supervisory capacity. Experience may substitute for education up to the maximum of four (4) years. Do you meet these qualifications?
* This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver License or, if selected for this position, do you have the ability to acquire a valid Texas Class C Driver License by your hire date?
* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?
* Describe your experience supervising or leading a team and providing regular feedback and diffusing conflict within a team.
(Open Ended Question)
* Please describe your experience managing employee schedules and delegating team assignments.
(Open Ended Question)
* Please briefly describe your experience working in a fast paced, high stress environment, prioritizing duties and managing emotions and competing priorities.
(Open Ended Question)
* Describe your experience providing excellent customer service and de-escalating customer conflicts.
(Open Ended Question)
* Describe your experience in an animal-related field, especially involving animal care.
(Open Ended Question)
* Describe your knowledge or experience in identifying trends/concerns for humane and proper space management for animals in kennels.
(Open Ended Question)
* Describe your experience collaborating with other departments to accomplish goals.
(Open Ended Question)
* Please describe your experience with animals of all sizes with unknown temperament. How do you assess and evaluate the animals to determine appropriate animal handling?
(Open Ended Question)
* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
- I acknowledge and understand this position requires a Criminal Background Investigation.
Optional & Required DocumentsRequired Documents Resume
Optional Documents
