POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION City Equity Statement: The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job—someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.
Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.
We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.
POSITION PURPOSE This is a technical and professional position responsible for the management of the City's local and wide area networks with complete responsibility for engineering, designing, maintaining, updating and troubleshooting network and data communication problems. Work involves the complete technical support and administration of networks in accordance with established procedures and policies. Work is performed independently, under the direction of the Senior Telecommunications Administrator, who provides direction on critical issues and reviews recommendations having sectional or citywide impact. Position requires working some weekends, evenings and to be on-call for after hour emergencies.
The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.
ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIESThe City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).
This position supports the goals of the Information Technology Department, which delivers exceptional value and quality of life through the deployment and support of innovative technologies and SPIRIT.
Every employee is accountable to:- Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
- Communicate with customers to ensure that where possible they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback
- Act as an ambassador by understanding and fostering the organization's mission and vision
- Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
- Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty and ethical behavior
- Address difficult or contentious issues in a constructive manner
- Support/promote change; demonstrate flexibility and takes calculated risks when appropriate
- Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
- Work to continuously improve the efficiency and effectiveness of the service or product being delivered
- Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
- Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences
GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to:- Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
- Recognize personal strengths and weaknesses and target areas for personal self-development
- Demonstrate initiative in performing job tasks
- Exhibit problem-solving skills leading to sound judgment and quality decisions
- Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
- Communicate effectively with individuals and groups using clear and concise verbal and written communications
- Demonstrate accountability for work and take ownership in job performance
- Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product
Job Specific - Every employee in this position must be able to:- Execute excellent judgment, creativity, and problem solving skills
- Demonstrate excellent analytical skills and concentration
- Demonstrate familiarity with standard method and procedures involved in the support and administration of local and wide area networks and related hardware and software
- Communicate orally and in writing with IT staff, vendors, and other city employees
- Establish effective professional working relationships with IT staff and department personnel city wide while providing value to the Network Administration Team
- Identify and correct problems related to communications, local and wide area networks
- Use technical skills and creativity to assist customers with identifying solutions to meet their needs
- Work on complex projects with minimal supervision
Leadership - Every employee in this position is accountable to:- Foster a participatory organizational climate that is open, positive, reinforcing and supportive
- Encourage employees to be accountable for their work and take ownership in what they do
- Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some
- Demonstrate collaboration and conflict resolution skills with other departments and employees
JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks 1. Performs troubleshooting of network hardware and software and coordinates repair and re-configuration with vendors and other IT staff, including:
- Assist in troubleshooting city owned fiber optic, LAN, MAN and wireless networks
- Experience with Storage Area Network (SAN) firewalling, routing and switching
- Experience with vitalization technology and networking
- Experience in maintaining secure wireless and cellular connective for the city’s fleet of mobile enabled vehicles
- Experience with application persistence technology
- Monitoring and manage local and wide area network traffic and performance using a variety of hardware and software to tune the network to maximize performance
2. Assists with the maintenance and administration of a variety of network communication devices and software for the city, including:
- Switches
- Routers
- Voice Networks/VOIP Telecommunications
- Firewalls
- Storage Area Network connectivity
- Virtualization
- Wireless access points and other server based communication applications
3. Communicate with and support customers and Information Technology staff:
- Provide support and service to our internal and external clients
- Provide network support, analysis, troubleshooting, implementation and maintenance with network users verbally and in writing to provide development and enhancement project updates
- Prepare user documentation for network applications
- Provide written updates of project status for Senior Telecommunications Administrator and customers as requested
- Working with the Network Engineer/IT and City Departments and divisions to find network solutions to improve business efficiencies
- Scoping, communicating and coordinating network projects with project stakeholders
4. Maintain and support all Information Technology Department and City policies and practices:
- Update automated request-tracking system on a weekly basis. Compile monthly and quarterly activity statistics
- Evaluate cost effectiveness of requests as requested and prepare written recommendations for the Senior Telecommunications Administrator
- Develop, create and/or update project plans as required
- Participate in weekly planning and status meetings with Network Administration Team
- Attend training classes and seminars related to job responsibilities
- Adhere to all established City programming standards and procedures by reading and understanding such procedures
5. Communicate successfully and maintain effective relationships:
- Prepare effective written communications, manuals and training for users
- Work and communicate effectively with other department members as well as the City and public in a positive collaborative manner
- Provide training on new and enhanced applications for network users
6. Maintains regular and punctual attendance
Other Duties and Responsibilities Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City’s discretion.
POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses and Certifications Required :- Two (2) years of experience recommending, testing, installing, configuring, updating, troubleshooting, and supporting networking equipment
- Two (2) years of experience with network design and engineering, configuration, troubleshooting and support
- Cisco Certified Network Administrator
Preferred :- Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or related field
- Experience with and fiber, both Gigabit connections as well as 10 Gigabit connections
- Experience in configuring network analyzers
- Experience securing mobile technology
- Experience with network monitoring software
- Five (5) years of experience recommending, testing, installing, configuring, updating, troubleshooting, and supporting networking equipment
- Experience with Enterprise VOIP System
- Experience with FortiGate Firewalls
Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered
Physical Requirements - Work is sedentary in nature and requires sufficient physical stamina and strength for:
- Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods
- Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing and reaching below shoulder to store documents, material and supplies
- Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
- Frequent lifting, carrying, push/pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing/pulling of up to twenty-five (25) pounds with dollies and carts
WORKING CONDITIONS Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.
Required Materials and Equipment Desktops, Laptops, tablets and other mobile technology, Cisco ASA firewalls, switches and routers, VMware, iSCSI, Fiber Channel, Wireless access points, TCP/IP, DNS, FTP, NFS, Exchange and SMTP software and protocols, LAN/WAN analyzer, telephones, cell phones, fax machines, and other standard office equipment.
PRE-EMPLOYMENT REQUIREMENTS - Background checks will include employment references and criminal history and when applicable, credit check, driver’s license record, education verification
- Must be able to pass the FBI Criminal Justice Information Services (CJIS) background check due to access to sensitive areas
- Pre-employment drug screen
- Must be legally entitled to work in the United States
The City of Westminster offers a comprehensive benefit package including:
- Health and Dental
- Flexible Spending
- Pension/Retirement Plans
- Term Life Insurance
- Long-term Disability
- Survivor Benefits
- Wellness Program
- Leave program that provides for vacation, holidays, sick leave, major illness, on the job injury, and administrative reasons
- Career Development Program
- Tuition Reimbursement Program
For a more detailed overview of our Exempt and Administrative Officer benefit package:
Benefit Package
The City of Westminster does not participate in the Social Security system.In lieu of Social Security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.
401(a) Contribution Rates:Employee Mandatory Contribution: 11.5% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution: 11.75%of your base pay.
Employer Contribution Vesting Schedule - Less than 3 years - 0%
- 3 years- 60%
- 4 years - 80%
- 5 plus years or age 55 or older when separating - 100%
The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.
Closing Date/Time: 9/16/2024 8:30 AM Mountain
