9-1-1 Call Taker

Deschutes County
Bend, Oregon United States  View Map
Posted: Jul 26, 2024
  • Salary: $4,856.49 - $6,163.26 Monthly USD
  • Full Time
  • Customer Service
  • Emergency Management
  • Job Description

    Summary

    ABOUT THE DEPARTMENT:

    Our mission is to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Life Flight, Oregon State Police, and other State and Federal entities.

    Are you interested in joining a talented team and serving your community? If so, we invite you to review additional information by clicking HERE.

    ABOUT THE COUNTY:

    We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,100 employees provide County services in a number of departments, divisions, and offices.

    Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

    ABOUT THE JOB:

    The 9-1-1 Call Taker is the first person that talks to a person in an emergency. They are the critical decision maker in properly assessing the situation, interviewing the caller and getting the information entered into the Computer Aided Dispatch (CAD) system to be dispatched out to police, fire or medical.

    The 9-1-1 Call Taker provides computer-aided emergency and non-emergency dispatch services for all local law enforcement, fire, and emergency medical services agencies within Deschutes County. Dispatchers operate complex communications equipment, multi-line telephone systems and computer terminals to access and input information. This position requires the ability to maintain accuracy and speed while performing job duties, often under stressful situations.
    Key Responsibilities:
    • Receives and processes incoming telephone calls, and texts, often during high-call volume periods, from people requesting emergency and non-emergency police, fire, and Emergency Medical Service (EMS) assistance in a courteous, accurate, efficient, and timely manner.
    • Enters information into a computer aided dispatch system in an accurate and timely manner.
    • Makes effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations, and procedures.
    What You Will Bring:
    Knowledge of or experience with:
    • Strong emotional intelligence with a history of honest and ethical decision-making.
    • Interpersonal skills to discern callers' situations and assure an accurate, appropriate, and timely response by responders.
    • A minimum basic knowledge of geography or the ability to learn geography in a timely manner.
    • Excellent listening skills and the ability to communicate clearly.
    • Ability to adapt and communicate effectively with diverse public.
    • Ability to manage your time and assignments.
    Skill in:
    • Thinking quickly and independently in emergency situations that require multiple decisions for action.
    • Coordinating computer systems to access and enhance information provided to responders.
    • Operation of multiple and complex telephone, radio, and computer equipment/systems.
    *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function.

    Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status.

    Review the full job description by clicking HERE.

    Compensation

    $4,586.49 to $5,853.58 per month for a 173.33 hour work month, during initial training period. $4,829.13 to $6,163.26 for a 182.5 hour work month, once released from training.

    Hourly rate is increased to $30.6317 upon completion of police dispatch training (about 6-12 months, Public Safety Dispatcher I); and $32.1634 upon completion of fire dispatch training (which usually occurs within the first two years of employment, Public Safety Dispatcher II). Dispatchers may also earn up to an additional 6% of their base salary when they obtain their intermediate certification and 11% of their base salary when they obtain their advanced certification through DPSST. At the top step with possession of an advanced certification, a Public Safety Dispatcher II can expect to earn over $95,000.00 per year.

    For those currently possessing DPSST Certification as a Telecommunicator, certificate pay begins upon hire date and will receive an additional:
    • 6% - for Intermediate certification.
    • 11% - for Advanced certification.
    • Out of State Certified applicants will receive certification pay as soon as certification is granted by DPSST.
    Lateral certified applicants with 36 months or more experience begin at pay step 2 - $27.7837 per hour.

    Hours will increase to 182.50 per month after the initial training period.

    Excellent County benefit package when eligible. This position is available immediately. This is a union represented position, for additional information, please click HERE .

    BENEFITS:
    Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details.

    Applications will be reviewed the week of November 5, 2024.

    Minimum Qualifications

    • High school diploma or GED equivalent;
    • Must be 18 years of age by hire date;
    • Must accurately type a minimum of 42 words per minute.
    To qualify for employment with the 9-1-1 Service District, candidates must:
    • Pass a drug screening; a hearing and vision exam; a thorough background, employment, and criminal history investigation; and a psychological examination.
    • Meet the requirements as outlined in Oregon Administrative Rule 259-008-0300
    • Possess or obtain all required state certificates and licenses within the probationary period, and maintain thereafter.
      • Certification as an Oregon Department of Public Safety Standards and Training (DPSST) Basic Telecommunicator, Emergency Medical Dispatcher and Emergency Fire Dispatcher.
      • CPR and First Aid certification.
      • Law Enforcement Data System (LEDS) certification.


    Necessary Special Requirements

    Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended.

    Must pass a driving record review and criminal history background.
    • A current driver's license, state of issue, and date of birth are required. Candidates who wish to be considered for this position must include an accurate driver's license number, state of origin, and date of birth in the Supplemental Question portion of the application.
    Physical Requirements : Must meet the physical requirements as outlined in Oregon Administrative Rule 259-008-0011. Most work in this classification series occurs under a stressful, high activity office environment where concentration and focus are required for long periods of time. There is often little opportunity to talk to co-workers. Work is performed in an area with moderate noise and lighting fluctuations with restrictions to the workstation.

    Excellent County benefit package when eligible.
    Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees.

    Employer paid benefit offerings include:
    • Life Insurance for employee and dependents
    • Accidental Death and Dismemberment Insurance
    • Long-term Disability Insurance
    • Employee Assistance Program
    • Retirement Program through Oregon PERS
    • Time Management Leave
    Employee paid voluntary benefit offerings include:
    • 125 Flexible Spending Program
    • 457 Deferred Compensation Program
    • Supplemental Life and Accident Insurance
    To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits.

    Closing Date/Time: 12/6/2024 10:00 AM Pacific
  • ABOUT THE COMPANY

    • Deschutes County
    • Deschutes County

    Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. The County has 1,200 employees and a $587 million annual budget. The County assesses property, records public documents, conducts elections, collects taxes, and provides a variety of key community services, including public safety, public and behavioral health, building inspection, planning and zoning, road maintenance and construction, solid waste and the operation of a large Fair & Expo Center. Indirect services that support county operations include finance, human resources, property and facilities management, internal auditing, information technology, legal counsel, and public information.

    For the past decade, Central Oregon has been recognized as one of the best places to live. Deschutes County is conveniently located within a three-hour drive to Portland, Oregon, and within one hour of the Cascade Mountain Range. With an average elevation of 3,600 feet, the area enjoys a dry, high desert climate with cool nights and sunny days. Annual precipitation averages 11.7 inches.

    The countywide population is over 200,000, spread over 3,054 square miles. Deschutes County is the fastest growing county on the West Coast and one of the most diverse economies in Oregon. Tourism brings to Central Oregon over four million overnight visitors annually. The Mount Bachelor ski resort attracts tourists from across the nation. The nearby Cascade Lakes are also a large draw for tourists.

    Other local features include a vibrant visual and performing arts community, an outstanding restaurant scene, an extensive and respected health care network, and a high quality educational system.

    The cities of Bend, (the county seat), Redmond, La Pine, and Sisters are the four municipalities in Deschutes County. Roberts Field Redmond Municipal Airport connects Deschutes County to other major western U.S. cities. In addition to excellent public and private K-12 schools, Bend is home to Central Oregon Community College (COCC) and Oregon State University’s Cascade Campus.

    To hear from staff about working at Deschutes County Behavioral Health, please click HERE. 

    Make the work you do matter.  We hope you’ll consider joining our team.

    Show more

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Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.