Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Marketing, Public Relations, Journalism, Advertising or related field plus four (4) years of progressive experience in developing and implementing programs of public information, one (1) of which was in a team leader/coordinator capacity. Experience may substitute for the education up to the maximum of four (4) years. Licenses or Certifications: None Notes to Applicants Austin Energy seeks a creative, multi-talented and innovative Public Information Specialist Senior to work on internal and external communications initiatives. This position will support initiatives related to employee communications, language access, media relations, emergency communications and public education. Working with technical/executive staff and other members of the Public Information Office team, this position will serve rotations as part of Austin Energy’s Incident Management Team during emergency events. We’re looking for a strong writer to help tell Austin Energy’s story and to help keep customers safe before, during and after emergencies. They will also help respond to media inquiries, write talking points, and coordinate and provide interviews with the media periodically. This position will work on competing priorities/assignments that are complex in nature requiring self-direction and the initiative to advise management and resolve challenges. This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. IMPORTANT INFORMATION : WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Please be sure that your application is a reflection of your entire work history. This position does not allow for a resume or cover letter to be included. Only information on your employment application will be considered. You may use “N/A” for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 7-year criminal history background check. Pay Range $31.81 - $39.76 Hours Monday through Friday 8:00 a.m. to 5:00 p.m. Work outside of regular days/hours may be required due to business needs. Job Close Date 09/18/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin TX 78723; Hybrid Preferred Qualifications Preferred Experience: Experience communicating with diverse demographics and historically under-served communities. Ability to fluently communicate (reading, writing, speaking) in English and Spanish or other secondary language. Experience coordinating internal communications, particularly employee newsletters, emails and other communications. Experience with emergency response communications and/or serving as a Public Information Officer in an emergency or department operations center ( EOC or DOC ). Incident Command System Certification ( ICS 100/200/300/400/700/800), or the ability to earn certification within six (6) months of employment. Public speaking experience on-camera and/or at community meetings/public presentations. Experience writing press releases, responding to media inquiries, compiling talking points and/or written responses, and coordinating and providing interviews. Experience with distilling complex or technical information into clear, easily understood talking points and written information. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Primary responsibility for larger individual projects or act as an account representative for client departments and programs. 2. Develops long-range strategic plans. 3. Writes plans, organizes, directs, coordinates and edits articles for publication in a variety of forms, including electronic publication. 4. Coordinates all aspects of production of marketing materials. 5. Performs media relations duties to include: media buying, news releases, and fielding questions from media. 6. Coordinates public relations duties to include: public and school education, presentations, tours of public facilities, and requests for information from the general public. 7. Designs, researches, writes and edits newsletters and releases for internal or external use. 8. Produces public service announcements and videos for promotional use. Responsibilities - Supervision and/or Leadership Exercised: May train and lead others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of public information, marketing, public relations, media relations programs. Knowledge of the functions and organization of municipal government, to include the relationships between departments, divisions and agencies. Knowledge of the principles associated with the role of meeting the necessary standards of customer service. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to interpret policies and guidelines. Ability to write articles for publication. Ability to work with frequent interruptions and changes in priorities. Ability to lead and train others. Ability to establish and maintain good working relationships with other City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation with a Bachelor's degree from an accredited college or university with major coursework in Marketing, Public Relations, Journalism, Advertising or related field plus four (4) years of progressive experience in developing and implementing programs of public information, one (1) of which was in a team leader/coordinator capacity. Experience may substitute for the education up to the maximum of four (4) years. Do you meet these requirements? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience communicating with diverse demographics and historically under-served communities. If you do not have this experience state "None" or "N/A". (Open Ended Question) * Are you fluently bilingual (reading, writing, speaking) in English and Spanish or other secondary language? If yes, briefly describe. (Open Ended Question) * Describe your experience and strategies in making employee communications compelling and informative. (Open Ended Question) * Describe your experience with emergency communications in a utility or similar setting. (Open Ended Question) * Please describe your media relations experience. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. Yes Optional & Required Documents Required Documents Optional Documents
Sep 05, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Marketing, Public Relations, Journalism, Advertising or related field plus four (4) years of progressive experience in developing and implementing programs of public information, one (1) of which was in a team leader/coordinator capacity. Experience may substitute for the education up to the maximum of four (4) years. Licenses or Certifications: None Notes to Applicants Austin Energy seeks a creative, multi-talented and innovative Public Information Specialist Senior to work on internal and external communications initiatives. This position will support initiatives related to employee communications, language access, media relations, emergency communications and public education. Working with technical/executive staff and other members of the Public Information Office team, this position will serve rotations as part of Austin Energy’s Incident Management Team during emergency events. We’re looking for a strong writer to help tell Austin Energy’s story and to help keep customers safe before, during and after emergencies. They will also help respond to media inquiries, write talking points, and coordinate and provide interviews with the media periodically. This position will work on competing priorities/assignments that are complex in nature requiring self-direction and the initiative to advise management and resolve challenges. This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. IMPORTANT INFORMATION : WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Please be sure that your application is a reflection of your entire work history. This position does not allow for a resume or cover letter to be included. Only information on your employment application will be considered. You may use “N/A” for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 7-year criminal history background check. Pay Range $31.81 - $39.76 Hours Monday through Friday 8:00 a.m. to 5:00 p.m. Work outside of regular days/hours may be required due to business needs. Job Close Date 09/18/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin TX 78723; Hybrid Preferred Qualifications Preferred Experience: Experience communicating with diverse demographics and historically under-served communities. Ability to fluently communicate (reading, writing, speaking) in English and Spanish or other secondary language. Experience coordinating internal communications, particularly employee newsletters, emails and other communications. Experience with emergency response communications and/or serving as a Public Information Officer in an emergency or department operations center ( EOC or DOC ). Incident Command System Certification ( ICS 100/200/300/400/700/800), or the ability to earn certification within six (6) months of employment. Public speaking experience on-camera and/or at community meetings/public presentations. Experience writing press releases, responding to media inquiries, compiling talking points and/or written responses, and coordinating and providing interviews. Experience with distilling complex or technical information into clear, easily understood talking points and written information. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Primary responsibility for larger individual projects or act as an account representative for client departments and programs. 2. Develops long-range strategic plans. 3. Writes plans, organizes, directs, coordinates and edits articles for publication in a variety of forms, including electronic publication. 4. Coordinates all aspects of production of marketing materials. 5. Performs media relations duties to include: media buying, news releases, and fielding questions from media. 6. Coordinates public relations duties to include: public and school education, presentations, tours of public facilities, and requests for information from the general public. 7. Designs, researches, writes and edits newsletters and releases for internal or external use. 8. Produces public service announcements and videos for promotional use. Responsibilities - Supervision and/or Leadership Exercised: May train and lead others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of public information, marketing, public relations, media relations programs. Knowledge of the functions and organization of municipal government, to include the relationships between departments, divisions and agencies. Knowledge of the principles associated with the role of meeting the necessary standards of customer service. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to interpret policies and guidelines. Ability to write articles for publication. Ability to work with frequent interruptions and changes in priorities. Ability to lead and train others. Ability to establish and maintain good working relationships with other City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation with a Bachelor's degree from an accredited college or university with major coursework in Marketing, Public Relations, Journalism, Advertising or related field plus four (4) years of progressive experience in developing and implementing programs of public information, one (1) of which was in a team leader/coordinator capacity. Experience may substitute for the education up to the maximum of four (4) years. Do you meet these requirements? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience communicating with diverse demographics and historically under-served communities. If you do not have this experience state "None" or "N/A". (Open Ended Question) * Are you fluently bilingual (reading, writing, speaking) in English and Spanish or other secondary language? If yes, briefly describe. (Open Ended Question) * Describe your experience and strategies in making employee communications compelling and informative. (Open Ended Question) * Describe your experience with emergency communications in a utility or similar setting. (Open Ended Question) * Please describe your media relations experience. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. Yes Optional & Required Documents Required Documents Optional Documents
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM TITLE: Senior Public Information Specialist EXAM NUMBER: EW1609A-EA JOB TYPE: PERMANENT TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY APPOINTMENT FILING DATES: Applications will be accepted starting at 8:00 a.m. (PT) on September 4, 2024, until the needs of the service are met. The application filing period is subject to closure without notice. ABOUT THIS EMERGENCY APPOINTMENT: The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. Department of Economic Opportunity is seeking qualified candidates to fill a Senior Public Information Specialist vacancy. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Senior Public Information Specialist. WORK LOCATION: Economic Opportunity Headquarters 510 S Vermont Ave 11th Fl Los Angeles CA 90020 Economic Opportunity offers a hybrid telework schedule subject to the needs of the department. ABOUT THE DEPARTMENT: The Department of Economic Opportunity (DEO) is LA County’s central economic and workforce development hub helping residents connect to new career pathways, start and certify a business, and access life-changing opportunities. We’re working to advance equity and inclusive, sustainable growth through all DEO programs and services by targeting economic benefits to the most vulnerable and marginalized communities, small businesses and residents in LA County. Our Vision: An equitable economy with thriving communities, inclusive and sustainable growth, and opportunity and mobility for all. Our Mission: DEO creates quality jobs, helps small businesses and high-road employers start and grow, and builds vibrant local communities and spaces. Essential Job Functions Serves as a key resource to executive management, advising on media relations, strategic communications, procedures, and processes. Provides technical guidance or supervises a team of lower-level public information staff. Establishes the objectives of the department’s public information program and develops strategies and tactics to accomplish these objectives. Organizes and assigns work (as needed), sets priorities, and follows-up to ensure coordination and completion of assigned work. Participates in or supervises (as needed) the development and execution of communication strategies, tactics and deliverables, through various communication channels such as web and social media content, email newsletters, and print collateral such as brochures, annual reports, and other content. Oversees the coordination and execution of videography, photography, and graphic design services, as needed. Researches and oversees research of departmental projects for proactive media outreach. Develops procedures, standards, and guidelines for the collection, review, and presentation of information to be communicated to the public through the various media channels and platforms. Coordinates releases and distribution to the media; organizes and arranges public information campaigns and press conferences. Identifies, develops, and maintains key communication channels, adapting and improving them in line with external trends and business needs. Manages and responds to media requests for information under the California Public Records Act, in coordination with departmental management, County Counsel, and the department’s Public Records Act coordinator. Attends and participates in meetings; stays abreast of new trends and innovations related to the field of public information and media relations. Serves as liaison between the department and media representatives and develops effective relationships with media outlets. Monitors and tracks issues affecting the department, monitors media channels and informs management accordingly. Works with department representatives to develop communications such as an annual report, annual budget, mission and vision, and other critical documents. Serves as an information conduit to Board staff and Board Deputies and alerts them of inquiries regarding high-profile or controversial issues affecting the department and provides opportunities to generate accurate media coverage to highlight departmental activities to the public. Responds to newsworthy events and media inquiries, which may include emergencies as a result of an epidemic or following the occurrence of natural or other disaster by providing contacts and immediate responsiveness to inquiries including receiving and assessing information, tailoring releases to the audience, cooperating with the Board Office, Chief Executive Office, communications media, and advising appropriate personnel. Develops and maintains internal communication projects. Assesses effectiveness of digital content using online metrics. Maintains departmental website’s public information content. Manages a photo archive of key word-searchable photos as needed. Staffs public information booth and makes presentations to community groups as needed. Develops and manages annual operating budget and provides fiscal direction to the unit(s) supervised as needed. Attends off-site events, as needed. Requirements A Bachelor's degree from an accredited college or university with a major in Communications, Journalism, Public Administration, Public Relations, English or a *closely related field, -AND- Four years of experience at the level of Los Angeles County’s class of **Public Information Specialist initiating, planning, developing, maintaining, evaluating, implementing, and coordinating a public information program, -OR- Four years of professional experience as a journalist within a media organization. Each additional year of such experience may be substituted for one year of college, to a maximum of four years. *A closely related field is defined as a degree that has a direct correlation to the Senior Public Information Specialist job functions. **The P ublic Information Specialist a ssists in the initiation, planning, development, maintenance, evaluation, implementation, and coordination of a public information and engagement program for a County department. SPECIAL REQUIREMENT INFORMATION: To receive credit for the required education, a legible copy of the diploma or official transcript for each degree that displays the degree awarded and date conferred must be submitted as proof of meeting the educational requirement. The official diploma or transcript can be attached to the application or emailed to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW1609A-EA in the subject line. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II - LIGHT: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT: Performance Evaluation weighted 100%. Those who achieve a passing score on this evaluation will be considered for permanent appointment. APPLICATION AND FILING INFORMATION: Applications must be filed online only. Apply online by clicking on the "APPLY" button for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after an appointment has been made. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide all relevant training and experience in the spaces provided to assist in evaluating your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. Applicants must provide a legible copy of the diploma or official transcript from an accredited institution (the transcript must display the degree awarded and date conferred). If you are not able to submit the required copy of your diploma or official transcript with your application at the time of filing, you may email a copy to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW1609A-EA in the subject line. If your application is incomplete, it will be rejected. Many important notifications will be sent electronically to the email address provided on the application, so it is important to provide a valid email address. Please add DEORecruitment@opportunity.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You may opt out of emails from LA County. However, if you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. You may be required to verify your email address so plan to submit your online application well in advance of the deadline. This is only required once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT INFORMATION: For any questions regarding this examination, please send an email to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW1609A-EA in the subject line. California Relay Services Phone: (800) 735-2992 Teletype Phone: (800) 899-4099 ADA Coordinator Phone: (213) 300-4966 For detailed information, please click here
Sep 04, 2024
Full Time
Position/Program Information EXAM TITLE: Senior Public Information Specialist EXAM NUMBER: EW1609A-EA JOB TYPE: PERMANENT TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY APPOINTMENT FILING DATES: Applications will be accepted starting at 8:00 a.m. (PT) on September 4, 2024, until the needs of the service are met. The application filing period is subject to closure without notice. ABOUT THIS EMERGENCY APPOINTMENT: The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. Department of Economic Opportunity is seeking qualified candidates to fill a Senior Public Information Specialist vacancy. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Senior Public Information Specialist. WORK LOCATION: Economic Opportunity Headquarters 510 S Vermont Ave 11th Fl Los Angeles CA 90020 Economic Opportunity offers a hybrid telework schedule subject to the needs of the department. ABOUT THE DEPARTMENT: The Department of Economic Opportunity (DEO) is LA County’s central economic and workforce development hub helping residents connect to new career pathways, start and certify a business, and access life-changing opportunities. We’re working to advance equity and inclusive, sustainable growth through all DEO programs and services by targeting economic benefits to the most vulnerable and marginalized communities, small businesses and residents in LA County. Our Vision: An equitable economy with thriving communities, inclusive and sustainable growth, and opportunity and mobility for all. Our Mission: DEO creates quality jobs, helps small businesses and high-road employers start and grow, and builds vibrant local communities and spaces. Essential Job Functions Serves as a key resource to executive management, advising on media relations, strategic communications, procedures, and processes. Provides technical guidance or supervises a team of lower-level public information staff. Establishes the objectives of the department’s public information program and develops strategies and tactics to accomplish these objectives. Organizes and assigns work (as needed), sets priorities, and follows-up to ensure coordination and completion of assigned work. Participates in or supervises (as needed) the development and execution of communication strategies, tactics and deliverables, through various communication channels such as web and social media content, email newsletters, and print collateral such as brochures, annual reports, and other content. Oversees the coordination and execution of videography, photography, and graphic design services, as needed. Researches and oversees research of departmental projects for proactive media outreach. Develops procedures, standards, and guidelines for the collection, review, and presentation of information to be communicated to the public through the various media channels and platforms. Coordinates releases and distribution to the media; organizes and arranges public information campaigns and press conferences. Identifies, develops, and maintains key communication channels, adapting and improving them in line with external trends and business needs. Manages and responds to media requests for information under the California Public Records Act, in coordination with departmental management, County Counsel, and the department’s Public Records Act coordinator. Attends and participates in meetings; stays abreast of new trends and innovations related to the field of public information and media relations. Serves as liaison between the department and media representatives and develops effective relationships with media outlets. Monitors and tracks issues affecting the department, monitors media channels and informs management accordingly. Works with department representatives to develop communications such as an annual report, annual budget, mission and vision, and other critical documents. Serves as an information conduit to Board staff and Board Deputies and alerts them of inquiries regarding high-profile or controversial issues affecting the department and provides opportunities to generate accurate media coverage to highlight departmental activities to the public. Responds to newsworthy events and media inquiries, which may include emergencies as a result of an epidemic or following the occurrence of natural or other disaster by providing contacts and immediate responsiveness to inquiries including receiving and assessing information, tailoring releases to the audience, cooperating with the Board Office, Chief Executive Office, communications media, and advising appropriate personnel. Develops and maintains internal communication projects. Assesses effectiveness of digital content using online metrics. Maintains departmental website’s public information content. Manages a photo archive of key word-searchable photos as needed. Staffs public information booth and makes presentations to community groups as needed. Develops and manages annual operating budget and provides fiscal direction to the unit(s) supervised as needed. Attends off-site events, as needed. Requirements A Bachelor's degree from an accredited college or university with a major in Communications, Journalism, Public Administration, Public Relations, English or a *closely related field, -AND- Four years of experience at the level of Los Angeles County’s class of **Public Information Specialist initiating, planning, developing, maintaining, evaluating, implementing, and coordinating a public information program, -OR- Four years of professional experience as a journalist within a media organization. Each additional year of such experience may be substituted for one year of college, to a maximum of four years. *A closely related field is defined as a degree that has a direct correlation to the Senior Public Information Specialist job functions. **The P ublic Information Specialist a ssists in the initiation, planning, development, maintenance, evaluation, implementation, and coordination of a public information and engagement program for a County department. SPECIAL REQUIREMENT INFORMATION: To receive credit for the required education, a legible copy of the diploma or official transcript for each degree that displays the degree awarded and date conferred must be submitted as proof of meeting the educational requirement. The official diploma or transcript can be attached to the application or emailed to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW1609A-EA in the subject line. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II - LIGHT: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT: Performance Evaluation weighted 100%. Those who achieve a passing score on this evaluation will be considered for permanent appointment. APPLICATION AND FILING INFORMATION: Applications must be filed online only. Apply online by clicking on the "APPLY" button for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after an appointment has been made. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide all relevant training and experience in the spaces provided to assist in evaluating your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. Applicants must provide a legible copy of the diploma or official transcript from an accredited institution (the transcript must display the degree awarded and date conferred). If you are not able to submit the required copy of your diploma or official transcript with your application at the time of filing, you may email a copy to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW1609A-EA in the subject line. If your application is incomplete, it will be rejected. Many important notifications will be sent electronically to the email address provided on the application, so it is important to provide a valid email address. Please add DEORecruitment@opportunity.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You may opt out of emails from LA County. However, if you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. You may be required to verify your email address so plan to submit your online application well in advance of the deadline. This is only required once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT INFORMATION: For any questions regarding this examination, please send an email to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW1609A-EA in the subject line. California Relay Services Phone: (800) 735-2992 Teletype Phone: (800) 899-4099 ADA Coordinator Phone: (213) 300-4966 For detailed information, please click here
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE EXAM NUMBER: CA1609A FIRST DAY OF FILING: Tuesday, May 28, 2024 at 8:00 A.M. (PT) Until the needs of the service are met and is subject to closure without prior notice. WHO WE ARE: The County of Los Angeles (County) is the largest employer in Southern California with more than 110,000 employees across 37 departments and an operating budget of $38 billion. The County serves the needs of over 10 million residents and 88 municipalities that lie within our boundaries. WHAT WE DO: At the Los Angeles County (County) Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. DCBA is the only local freestanding consumer protection agency in the State, and since its establishment in 1975, our resources and areas of assistance have significantly expanded. We strive to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of the County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. We also strive to keep people housed and in mitigating displacements through our rent stabilization, tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensures that residents understand their rights, protect those rights, and obtain a fair outcome through our consumer protection programs, including Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Access Centers (SHLAC). DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring an equitable, sustainable, and safe marketplace. Additionally, we drive initiatives that protect workers from exploitation, human trafficking, and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrants. DCBA prides itself on providing extraordinary customer service and ensuring equitable access to our programs and resources for all residents of the County. THE OPPORTUNITY: We are seeking qualified candidates to fill Senior Public Information Specialist vacancies in our Communications division at DCBA. DEFINITION: Initiates, plans, develops, maintains, evaluates, implements, and coordinates a more complex and sensitive public information and engagement program; serves in a lead capacity or may serve as a supervisor to public information staff engaged in the planning and dissemination of information through various media channels. CLASSIFICATION STANDARDS: Under general direction, positions allocable to this class report to a higher-level manager or Communications Manager and are responsible for initiating, planning, developing, maintaining, evaluating, implementing, and coordinating more complex public information programs which may be highly-visible, controversial, or sensitive in nature. This class serves a lead role in organization crisis communications or emergency communication responses and provides media training for departmental subject matter experts representing the department before civic and community groups. Positions are characterized by performing the more complex public information functions, such as communicating with members of the news media; developing crisis communications plans; planning, writing, editing, and preparing the more complicated and sensitive material for dissemination through various communication channels, as well as researching departmental programs and investigating and resolving concerns regarding departmental matters. Positions in this class provide technical guidance to other professional, technical, and/or support staff assigned to public information activities. Incumbents must demonstrate a sophisticated understanding of methods of communicating with the County’s diverse, multilingual communities, and must possess professional-level verbal and written communication skills, applying communication principles, methods, practices, and techniques to engage local media and to convey information to the public through various media channels. Incumbents apply their substantial knowledge in utilizing various media outlets and social media platforms, including hyperlocal and ethnic media outlets. Incumbents in this class must have extensive knowledge of the Public Records Act. This class may also serve as a supervisor. Incumbents must seek professional development opportunities and continually update their skills. Essential Job Functions Serves as a key resource to executive management, advising on media relations, strategic communications, procedures, and processes. Provides technical guidance or supervises a team of lower-level public information staff. Establishes the objectives of the department’s public information program and develops strategies and tactics to accomplish these objectives. Organizes and may assign work, sets priorities, and follows-up to ensure coordination and completion of assigned work. Supervises the development and execution of communication strategies, tactics and deliverables, through various communication channels such as web and social media content, email newsletters, print collateral such as brochures, annual reports, and other content. Oversees the coordination and execution of videography, photography, and graphic design services, as needed. Researches and oversees research of departmental projects for proactive media outreach (story pitches). Develops procedures, standards, and guidelines for collection, review, and presentation of information to be communicated to the public through the various media channels and platforms. Coordinates releases and distribution to the media; organizes and arranges public information campaigns and press conferences. Identifies, develops, and maintains key communication channels, adapting and improving them in line with external trends and business needs. Handles intake and response to media requests for information under the California Public Records Act, in coordination with departmental management, County Counsel and the department’s Public Records Act coordinator. Attends and participates in meetings; stays abreast of new trends and innovations related to the field of public information and media relations. Serves as liaison between the department and media representatives and develops effective relationships with media outlets. Monitors and tracks issues affecting the department, monitors media channels and informs management accordingly. Works with department representatives to develop communications such as an annual report, annual budget, mission and vision, and other critical documents. Serves as an information conduit to Board staff and Board Deputies and alerts them of inquiries regarding high-profile or controversial issues affecting the department and provides opportunities to generate accurate media coverage to highlight departmental activities to the public. Responds to newsworthy events and media inquiries, which may include emergencies as a result of an epidemic or following the occurrence of natural or other disaster by providing contacts and immediate responsiveness to inquiries including receiving and assessing information, tailoring releases to the audience, cooperating with the Board Office, Chief Executive Office, communications media, and advising appropriate personnel. Develops and maintains internal communication projects. Assesses effectiveness of digital content using online metrics. Maintains departmental website’s public information content. Staffs public information booth and make presentations to community groups. Develops and manages annual operating budget and provides fiscal direction to the unit(s) supervised. Responds to emergencies, newsworthy events, and media inquiries. Drives to different sites, as necessary. Requirements SELECTION REQUIREMENTS: A Bachelor's degree*, or higher, from an accredited college or university with a major in Communications, Journalism, Public Administration, Public Relations, English or a closely-related field -AND- Four years of experience at the level of Los Angeles County’s class of Public Information Specialist** initiating, planning, developing, maintaining, evaluating, implementing, and coordinating a public information program***. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Some positions may require a valid California Class C Driver License to perform job-related functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIAL REQUIREMENT INFORMATION: *To receive credit for the required degree, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization, at the time of filing or within 7 calendar days from the date of filing application. Please submit documentation to Ahsu@dcba.lacounty.gov and indicate your name, the exam name, and the exam number. **A Los Angeles County Public Information Specialist is defined as one who i nitiates, plans, develops, maintains, evaluates, implements, and coordinates a public information and engagement program for a County department. ***A Public Information program is one in which information is disseminated to internal and external audiences for the purpose of informing the public in support of an organization’s goals. Withhold Information No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling. Out-of-class will be accepted for this examination. Employees who wish to qualify using experience gained in county classifications not listed above must provide verification of qualifying out-of-class experience by providing official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus, or reclassification study with CEO Classification with your application at the time of filing or within 7 calendar days from the last date of application filing. Out of Class Bonuses, Temporary Bonuses, and Additional Responsibility Bonuses must be approved/signed by the departmental HR Manager or designated representative or will not be accepted. Employees do not need to submit such verification if they hold or have held one of the positions above, or a position deemed to be at equivalent level. Questionable experience will be verified through the departmental HR Manager when necessary. DESIRABLE QUALIFICATIONS: Additional points will be awarded to candidates who possess the following desirable qualifications: Experience performing public information work for a government agency Experience using various social media platforms to communicate internally and externally, managing, and creating content for an organization’s website Experience providing technical guidance and supervision over other public information staff Experience working with the public, external organizations, media and press to communicate an organization’s message to the public in support of its goals and purpose Experience managing and creating organizations publications utilizing software such as MS PowerPoint, Adobe/Illustrator, Photoshop, Canva and Vizio Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of education and experience based upon application information, desirable qualifications, and supplemental questionnaire, weighted 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be added on the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill vacancies throughout the Department of Consumer and Business Affairs as they occur. AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends and holidays. APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice. IMPORTANT NOTES : ALL information in the application materials is subject to VERIFICATION. We may reject your application at any point during the examination hiring process, including after the appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE form the Class Specifications and Selection Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected. NOTE: If you are unable to attach required documents, you must email the documents to the exam analyst, Alvin Hsu, at Ahsu@dcba.lacounty.gov within seven (7) calendar days of filing online. Please include the exam number and the exam title. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. For more information, please visit their website at https://lacountylibrary.org or contact the specific libraries directly. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 ADA COORDINATOR PHONE: (213) 948-2895 TELETYPE PHONE NUMBER: (800) 899-4099 ALTERNATE TELETYPE PHONE NUMBER: (800) 897- 0077 DEPARTMENT CONTACT Alvin Hsu, Exam Analyst (213) 948-2895 AHsu@dcba.lacounty.gov For detailed information, please click here
Jul 14, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE EXAM NUMBER: CA1609A FIRST DAY OF FILING: Tuesday, May 28, 2024 at 8:00 A.M. (PT) Until the needs of the service are met and is subject to closure without prior notice. WHO WE ARE: The County of Los Angeles (County) is the largest employer in Southern California with more than 110,000 employees across 37 departments and an operating budget of $38 billion. The County serves the needs of over 10 million residents and 88 municipalities that lie within our boundaries. WHAT WE DO: At the Los Angeles County (County) Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. DCBA is the only local freestanding consumer protection agency in the State, and since its establishment in 1975, our resources and areas of assistance have significantly expanded. We strive to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of the County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. We also strive to keep people housed and in mitigating displacements through our rent stabilization, tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensures that residents understand their rights, protect those rights, and obtain a fair outcome through our consumer protection programs, including Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Access Centers (SHLAC). DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring an equitable, sustainable, and safe marketplace. Additionally, we drive initiatives that protect workers from exploitation, human trafficking, and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrants. DCBA prides itself on providing extraordinary customer service and ensuring equitable access to our programs and resources for all residents of the County. THE OPPORTUNITY: We are seeking qualified candidates to fill Senior Public Information Specialist vacancies in our Communications division at DCBA. DEFINITION: Initiates, plans, develops, maintains, evaluates, implements, and coordinates a more complex and sensitive public information and engagement program; serves in a lead capacity or may serve as a supervisor to public information staff engaged in the planning and dissemination of information through various media channels. CLASSIFICATION STANDARDS: Under general direction, positions allocable to this class report to a higher-level manager or Communications Manager and are responsible for initiating, planning, developing, maintaining, evaluating, implementing, and coordinating more complex public information programs which may be highly-visible, controversial, or sensitive in nature. This class serves a lead role in organization crisis communications or emergency communication responses and provides media training for departmental subject matter experts representing the department before civic and community groups. Positions are characterized by performing the more complex public information functions, such as communicating with members of the news media; developing crisis communications plans; planning, writing, editing, and preparing the more complicated and sensitive material for dissemination through various communication channels, as well as researching departmental programs and investigating and resolving concerns regarding departmental matters. Positions in this class provide technical guidance to other professional, technical, and/or support staff assigned to public information activities. Incumbents must demonstrate a sophisticated understanding of methods of communicating with the County’s diverse, multilingual communities, and must possess professional-level verbal and written communication skills, applying communication principles, methods, practices, and techniques to engage local media and to convey information to the public through various media channels. Incumbents apply their substantial knowledge in utilizing various media outlets and social media platforms, including hyperlocal and ethnic media outlets. Incumbents in this class must have extensive knowledge of the Public Records Act. This class may also serve as a supervisor. Incumbents must seek professional development opportunities and continually update their skills. Essential Job Functions Serves as a key resource to executive management, advising on media relations, strategic communications, procedures, and processes. Provides technical guidance or supervises a team of lower-level public information staff. Establishes the objectives of the department’s public information program and develops strategies and tactics to accomplish these objectives. Organizes and may assign work, sets priorities, and follows-up to ensure coordination and completion of assigned work. Supervises the development and execution of communication strategies, tactics and deliverables, through various communication channels such as web and social media content, email newsletters, print collateral such as brochures, annual reports, and other content. Oversees the coordination and execution of videography, photography, and graphic design services, as needed. Researches and oversees research of departmental projects for proactive media outreach (story pitches). Develops procedures, standards, and guidelines for collection, review, and presentation of information to be communicated to the public through the various media channels and platforms. Coordinates releases and distribution to the media; organizes and arranges public information campaigns and press conferences. Identifies, develops, and maintains key communication channels, adapting and improving them in line with external trends and business needs. Handles intake and response to media requests for information under the California Public Records Act, in coordination with departmental management, County Counsel and the department’s Public Records Act coordinator. Attends and participates in meetings; stays abreast of new trends and innovations related to the field of public information and media relations. Serves as liaison between the department and media representatives and develops effective relationships with media outlets. Monitors and tracks issues affecting the department, monitors media channels and informs management accordingly. Works with department representatives to develop communications such as an annual report, annual budget, mission and vision, and other critical documents. Serves as an information conduit to Board staff and Board Deputies and alerts them of inquiries regarding high-profile or controversial issues affecting the department and provides opportunities to generate accurate media coverage to highlight departmental activities to the public. Responds to newsworthy events and media inquiries, which may include emergencies as a result of an epidemic or following the occurrence of natural or other disaster by providing contacts and immediate responsiveness to inquiries including receiving and assessing information, tailoring releases to the audience, cooperating with the Board Office, Chief Executive Office, communications media, and advising appropriate personnel. Develops and maintains internal communication projects. Assesses effectiveness of digital content using online metrics. Maintains departmental website’s public information content. Staffs public information booth and make presentations to community groups. Develops and manages annual operating budget and provides fiscal direction to the unit(s) supervised. Responds to emergencies, newsworthy events, and media inquiries. Drives to different sites, as necessary. Requirements SELECTION REQUIREMENTS: A Bachelor's degree*, or higher, from an accredited college or university with a major in Communications, Journalism, Public Administration, Public Relations, English or a closely-related field -AND- Four years of experience at the level of Los Angeles County’s class of Public Information Specialist** initiating, planning, developing, maintaining, evaluating, implementing, and coordinating a public information program***. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Some positions may require a valid California Class C Driver License to perform job-related functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIAL REQUIREMENT INFORMATION: *To receive credit for the required degree, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization, at the time of filing or within 7 calendar days from the date of filing application. Please submit documentation to Ahsu@dcba.lacounty.gov and indicate your name, the exam name, and the exam number. **A Los Angeles County Public Information Specialist is defined as one who i nitiates, plans, develops, maintains, evaluates, implements, and coordinates a public information and engagement program for a County department. ***A Public Information program is one in which information is disseminated to internal and external audiences for the purpose of informing the public in support of an organization’s goals. Withhold Information No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling. Out-of-class will be accepted for this examination. Employees who wish to qualify using experience gained in county classifications not listed above must provide verification of qualifying out-of-class experience by providing official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus, or reclassification study with CEO Classification with your application at the time of filing or within 7 calendar days from the last date of application filing. Out of Class Bonuses, Temporary Bonuses, and Additional Responsibility Bonuses must be approved/signed by the departmental HR Manager or designated representative or will not be accepted. Employees do not need to submit such verification if they hold or have held one of the positions above, or a position deemed to be at equivalent level. Questionable experience will be verified through the departmental HR Manager when necessary. DESIRABLE QUALIFICATIONS: Additional points will be awarded to candidates who possess the following desirable qualifications: Experience performing public information work for a government agency Experience using various social media platforms to communicate internally and externally, managing, and creating content for an organization’s website Experience providing technical guidance and supervision over other public information staff Experience working with the public, external organizations, media and press to communicate an organization’s message to the public in support of its goals and purpose Experience managing and creating organizations publications utilizing software such as MS PowerPoint, Adobe/Illustrator, Photoshop, Canva and Vizio Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of education and experience based upon application information, desirable qualifications, and supplemental questionnaire, weighted 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be added on the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill vacancies throughout the Department of Consumer and Business Affairs as they occur. AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends and holidays. APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice. IMPORTANT NOTES : ALL information in the application materials is subject to VERIFICATION. We may reject your application at any point during the examination hiring process, including after the appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE form the Class Specifications and Selection Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected. NOTE: If you are unable to attach required documents, you must email the documents to the exam analyst, Alvin Hsu, at Ahsu@dcba.lacounty.gov within seven (7) calendar days of filing online. Please include the exam number and the exam title. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. For more information, please visit their website at https://lacountylibrary.org or contact the specific libraries directly. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 ADA COORDINATOR PHONE: (213) 948-2895 TELETYPE PHONE NUMBER: (800) 899-4099 ALTERNATE TELETYPE PHONE NUMBER: (800) 897- 0077 DEPARTMENT CONTACT Alvin Hsu, Exam Analyst (213) 948-2895 AHsu@dcba.lacounty.gov For detailed information, please click here
Minimum Qualifications Bachelor’s degree in Human Resources Development or related field, plus three (3) years of experience in organizational development and training One (1) additional year of closely related experience may substitute for one (1) year of the required education up to a maximum of four (4) years substitution Licenses or Certifications: None. Notes to Applicants The Organizational Development and Training Specialist Sr. ( ODTS ,Sr) is responsible for writing curriculum/modules (such as instructor guides, job aids, and computer based training) for data driven training initiatives designed to improve business performance and customer satisfaction, with experience facilitating train-the-trainer sessions to module content for facilitators. Key responsibilities include content mastery, training design, facilitation skills, feedback support, adaptability, collaboration and supporting change management initiatives. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Essential: This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery. Pay Range $31.81 - $39.76 Hours Monday - Friday, 9:00 a.m. - 6:00 p.m. Schedule is subject to change. Employee will be required to work occasional early mornings, after hours or weekends due to business needs. Job Close Date 09/06/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location AE HQ- 4815 Mueller Blvd. Austin, TX 78723 Preferred Qualifications Experience writing curriculum/modules for data driven training initiatives designed to improve business performance and customer satisfaction, with experience facilitating train-the-trainer sessions to module content for facilitators. Experience creating eLearning modules using Adobe Captivate or similar software. Experience creating or teaching content related to Oracle CC&B or Motorola CSR , or similar. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1.Develop, implement, and evaluate departmental rollouts of citywide HR or OD initiatives 2.Design and perform department wide needs assessments to identify and analyze major organizational problems 3.Analyze the results of needs assessments, meetings, research, and other forms of communications in order to develop short and long term strategies for organizational development across an entire department or group of departments 4.Coordinate the activities of other organizational development and training personnel, assigning tasks and monitoring their completion 5.Provide advice to management and others on how to best handle their organizational problems 6.Develop, schedule, coordinate, and deliver training modules, workshops, and facilitations to selected audiences 7.Evaluate the effectiveness of training modules, workshops, etc. and make changes as needed to improve future results 8.Plan, design, implement, and evaluate plans and activities for assigned projects and programs 9.Facilitate groups in areas such as conflict resolution, team development, process improvement, strategic planning, and problem solving 10.Participate in or lead teams with Organization Development, Human Resources and other team members Responsibilities - Supervision and/or Leadership Exercised: Provide leadership for groups including other professionals and support staff in the area of Organizational Development and Training Lead workshops and classes as an instructor or trainer Mentor less experienced Organizational Development and Training personnel Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic training and learning principles. Knowledge of instructional systems design methods. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in data analysis and problem solving. Ability to handle hostility, conflict, and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to deliver training. Ability to facilitate groups. Ability to develop and maintain knowledge in organizational development and training. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a Bachelor's degree in Human Resources Development or related field, plus three (3) years of experience in organizational development and training. One (1) additional year of closely related experience may substitute for one (1) year of the required education up to a maximum of four (4) years substitution. Do you meet the minimum qualifications? Yes No * Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Please describe in detail your experience as it relates to writing curriculum/modules for data driven training initiatives designed to improve business performance and customer satisfaction, with experience facilitating train-the-trainer sessions to module content for facilitators. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * Please describe in detail your experience creating eLearning modules using Adobe Captivate or similar software. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * Please describe your experience working in a customer service centered environment and your knowledge of good customer relations practices. Please include the number of years. (Open Ended Question) * This position is categorized as Essential Personnel. Essential personnel are required to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled. Do you accept these terms and conditions? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
Aug 24, 2024
Full Time
Minimum Qualifications Bachelor’s degree in Human Resources Development or related field, plus three (3) years of experience in organizational development and training One (1) additional year of closely related experience may substitute for one (1) year of the required education up to a maximum of four (4) years substitution Licenses or Certifications: None. Notes to Applicants The Organizational Development and Training Specialist Sr. ( ODTS ,Sr) is responsible for writing curriculum/modules (such as instructor guides, job aids, and computer based training) for data driven training initiatives designed to improve business performance and customer satisfaction, with experience facilitating train-the-trainer sessions to module content for facilitators. Key responsibilities include content mastery, training design, facilitation skills, feedback support, adaptability, collaboration and supporting change management initiatives. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Essential: This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery. Pay Range $31.81 - $39.76 Hours Monday - Friday, 9:00 a.m. - 6:00 p.m. Schedule is subject to change. Employee will be required to work occasional early mornings, after hours or weekends due to business needs. Job Close Date 09/06/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location AE HQ- 4815 Mueller Blvd. Austin, TX 78723 Preferred Qualifications Experience writing curriculum/modules for data driven training initiatives designed to improve business performance and customer satisfaction, with experience facilitating train-the-trainer sessions to module content for facilitators. Experience creating eLearning modules using Adobe Captivate or similar software. Experience creating or teaching content related to Oracle CC&B or Motorola CSR , or similar. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1.Develop, implement, and evaluate departmental rollouts of citywide HR or OD initiatives 2.Design and perform department wide needs assessments to identify and analyze major organizational problems 3.Analyze the results of needs assessments, meetings, research, and other forms of communications in order to develop short and long term strategies for organizational development across an entire department or group of departments 4.Coordinate the activities of other organizational development and training personnel, assigning tasks and monitoring their completion 5.Provide advice to management and others on how to best handle their organizational problems 6.Develop, schedule, coordinate, and deliver training modules, workshops, and facilitations to selected audiences 7.Evaluate the effectiveness of training modules, workshops, etc. and make changes as needed to improve future results 8.Plan, design, implement, and evaluate plans and activities for assigned projects and programs 9.Facilitate groups in areas such as conflict resolution, team development, process improvement, strategic planning, and problem solving 10.Participate in or lead teams with Organization Development, Human Resources and other team members Responsibilities - Supervision and/or Leadership Exercised: Provide leadership for groups including other professionals and support staff in the area of Organizational Development and Training Lead workshops and classes as an instructor or trainer Mentor less experienced Organizational Development and Training personnel Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic training and learning principles. Knowledge of instructional systems design methods. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in data analysis and problem solving. Ability to handle hostility, conflict, and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to deliver training. Ability to facilitate groups. Ability to develop and maintain knowledge in organizational development and training. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a Bachelor's degree in Human Resources Development or related field, plus three (3) years of experience in organizational development and training. One (1) additional year of closely related experience may substitute for one (1) year of the required education up to a maximum of four (4) years substitution. Do you meet the minimum qualifications? Yes No * Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Please describe in detail your experience as it relates to writing curriculum/modules for data driven training initiatives designed to improve business performance and customer satisfaction, with experience facilitating train-the-trainer sessions to module content for facilitators. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * Please describe in detail your experience creating eLearning modules using Adobe Captivate or similar software. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * Please describe your experience working in a customer service centered environment and your knowledge of good customer relations practices. Please include the number of years. (Open Ended Question) * This position is categorized as Essential Personnel. Essential personnel are required to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled. Do you accept these terms and conditions? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
City of LIvermore
Livermore, California, United States
Description Click Here for the job announcement. The Livermore Police Department is looking for committed individuals who are ready to serve their community through a career in emergency services. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2024 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 7.5% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of ServiceTotal Accrual Per Year 180.6 hrs 2-5120.12 hrs 6-10135.98 hrs 11-15160.94 hrs 16-19180.18 hrs 20+192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2024 Maximum : Normal = $23,000 Age 50+ = $7,500 Catchup Limits = $46,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2024 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $3,200/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
Jul 20, 2024
Full Time
Description Click Here for the job announcement. The Livermore Police Department is looking for committed individuals who are ready to serve their community through a career in emergency services. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2024 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 7.5% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of ServiceTotal Accrual Per Year 180.6 hrs 2-5120.12 hrs 6-10135.98 hrs 11-15160.94 hrs 16-19180.18 hrs 20+192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2024 Maximum : Normal = $23,000 Age 50+ = $7,500 Catchup Limits = $46,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2024 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $3,200/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
City of LIvermore
Livermore, California, United States
Description Click Here for the job announcement. This recruitment is for Lateral Public Safety Dispatchers. To be eligible for lateral recruitment, you must be a current emergency dispatcher with a police agency. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2024 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 7.5% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of ServiceTotal Accrual Per Year 180.6 hrs 2-5120.12 hrs 6-10135.98 hrs 11-15160.94 hrs 16-19180.18 hrs 20+192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2024 Maximum : Normal = $23,000 Age 50+ = $7,500 Catchup Limits = $46,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2024 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $3,200/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
Jul 14, 2024
Full Time
Description Click Here for the job announcement. This recruitment is for Lateral Public Safety Dispatchers. To be eligible for lateral recruitment, you must be a current emergency dispatcher with a police agency. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2024 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 7.5% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of ServiceTotal Accrual Per Year 180.6 hrs 2-5120.12 hrs 6-10135.98 hrs 11-15160.94 hrs 16-19180.18 hrs 20+192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2024 Maximum : Normal = $23,000 Age 50+ = $7,500 Catchup Limits = $46,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2024 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $3,200/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
City of Santa Clara, CA
Santa Clara, California, United States
Description This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. The review of applications received will occur at the end of each month . ** To receive consideration for the screening process, candidates must meet the below minimum qualifications: Graduation from high school or possession of a GED; AND The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or OR Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; OR Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. The Department The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website . The Position As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training. DISTINGUISHING CHARACTERISTICS This is the journey-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents are expected to work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the class of Public Safety Dispatcher I in that the latter is the entry level class where incumbents are trained on full range of dispatch functions under immediate supervision. This class is distinguished from the Senior Public Safety Dispatcher in that the latter has full responsibility for supervising a shift of Public Safety Dispatchers I/II. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Lateral Public Safety Dispatcher Hiring Incentive Program $7,500 recruitment incentive $2,500 is paid in the first pay period! Please review the Side Letter Agreement for more information: https://www.santaclaraca.gov/home/showpublisheddocument/82587/638380624607930000 Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed. Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations, and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTIONS Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. DESIRABLE QUALIFICATIONS Classroom education involving fire science or law enforcement related studies. LICENSES/CERTIFICATES Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing. PERMANENT CITY EMPLOYEES PREFERENCE POINTS Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to his/her final score. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries Skill in: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter information into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in low variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a complete City Application and meet the below minimum qualifications: Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous: Applications will be reviewed at the end of each month for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. City of Santa Clara Benefit Summary Overview for Bargaining Unit #10 Public Safety Non-Sworn Employees Association This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #10 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40 (Social Security) and 1.45% (Medicare) of gross pay Health Insurance: The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis No cash difference is paid if an employee elects a plan cheaper than the max City contribution To be eligible for the City’s contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverage Coverage is effective as early asthe first day of the monthafter date of hire Employees hired on or after 1/1/2024who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $100.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information. Long Term Disability (LTD) Insurance Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City paid benefit. City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Additionally, the City contributes $300.00 a month toward employee’s 457(b) account. This dollar amount will factor into the above mentioned IRS rules and limits Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 400 hours Once per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Thirteen (13) paid eight-hour holidays per year Bilingual Pay: If the Department Head determines that there is a significant need or benefit, on a regular basis, to having the employee certified in a particular language other than English, a certified bilingual employee is eligible for$45/bi-weekly or $90/bi-weekly for advanced certification bilingual pay Night Differential Pay: Employees are eligible for 5.0% night differential pay for all hours worked between 4:00 p.m. and 6:00 a.m. Additional Premium Pays: Community Service Officer IIs, Police Records Specialist IIs, and Public Safety Dispatcher IIs assigned to train newly hired employees in eligible classifications are entitled to 5% training pay for the actual hours worked performing those duties Dispatcher classifications: 2.5% of base pay for Intermediate POST Certification. Additional 2.5% of base pay for Advanced POST Certification (up to 5% total) Police Records Supervisor classification: 2.5% of base pay for Records Supervisor POST Certification Employees may receive a maximum of 2% of base pay for either a bachelor's degree (if not a minimum requirement of the classification) or master's degree (if BA/BS is a requirement) Uniform Allowance: $600 for eligible classifications (per MOU) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Psychological Counseling: Employees in Unit 10 who work in the Police Department are eligible for the same psychological program as Unit 2, and employees who work in the Fire Department are eligible for the same psychological program as Unit 1 (See MOU for further details) Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $416.00/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249.00/month in 2024 (amount adjusted annually) Paid Meal Break: Employees in all Communications Dispatcher classifications and in the classifications of Police Records Specialist II, Police Records Supervisor, Community Service Officer I/II, and Jail Service Officer will be paid forthe meal break during the regularly scheduled shift and will be subject to call back during the meal period
Jul 14, 2024
Full Time
Description This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. The review of applications received will occur at the end of each month . ** To receive consideration for the screening process, candidates must meet the below minimum qualifications: Graduation from high school or possession of a GED; AND The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or OR Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; OR Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. The Department The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website . The Position As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training. DISTINGUISHING CHARACTERISTICS This is the journey-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents are expected to work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the class of Public Safety Dispatcher I in that the latter is the entry level class where incumbents are trained on full range of dispatch functions under immediate supervision. This class is distinguished from the Senior Public Safety Dispatcher in that the latter has full responsibility for supervising a shift of Public Safety Dispatchers I/II. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Lateral Public Safety Dispatcher Hiring Incentive Program $7,500 recruitment incentive $2,500 is paid in the first pay period! Please review the Side Letter Agreement for more information: https://www.santaclaraca.gov/home/showpublisheddocument/82587/638380624607930000 Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed. Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations, and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTIONS Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. DESIRABLE QUALIFICATIONS Classroom education involving fire science or law enforcement related studies. LICENSES/CERTIFICATES Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing. PERMANENT CITY EMPLOYEES PREFERENCE POINTS Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to his/her final score. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries Skill in: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter information into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in low variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a complete City Application and meet the below minimum qualifications: Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous: Applications will be reviewed at the end of each month for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. City of Santa Clara Benefit Summary Overview for Bargaining Unit #10 Public Safety Non-Sworn Employees Association This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #10 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40 (Social Security) and 1.45% (Medicare) of gross pay Health Insurance: The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis No cash difference is paid if an employee elects a plan cheaper than the max City contribution To be eligible for the City’s contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverage Coverage is effective as early asthe first day of the monthafter date of hire Employees hired on or after 1/1/2024who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $100.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information. Long Term Disability (LTD) Insurance Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City paid benefit. City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Additionally, the City contributes $300.00 a month toward employee’s 457(b) account. This dollar amount will factor into the above mentioned IRS rules and limits Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 400 hours Once per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Thirteen (13) paid eight-hour holidays per year Bilingual Pay: If the Department Head determines that there is a significant need or benefit, on a regular basis, to having the employee certified in a particular language other than English, a certified bilingual employee is eligible for$45/bi-weekly or $90/bi-weekly for advanced certification bilingual pay Night Differential Pay: Employees are eligible for 5.0% night differential pay for all hours worked between 4:00 p.m. and 6:00 a.m. Additional Premium Pays: Community Service Officer IIs, Police Records Specialist IIs, and Public Safety Dispatcher IIs assigned to train newly hired employees in eligible classifications are entitled to 5% training pay for the actual hours worked performing those duties Dispatcher classifications: 2.5% of base pay for Intermediate POST Certification. Additional 2.5% of base pay for Advanced POST Certification (up to 5% total) Police Records Supervisor classification: 2.5% of base pay for Records Supervisor POST Certification Employees may receive a maximum of 2% of base pay for either a bachelor's degree (if not a minimum requirement of the classification) or master's degree (if BA/BS is a requirement) Uniform Allowance: $600 for eligible classifications (per MOU) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Psychological Counseling: Employees in Unit 10 who work in the Police Department are eligible for the same psychological program as Unit 2, and employees who work in the Fire Department are eligible for the same psychological program as Unit 1 (See MOU for further details) Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $416.00/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249.00/month in 2024 (amount adjusted annually) Paid Meal Break: Employees in all Communications Dispatcher classifications and in the classifications of Police Records Specialist II, Police Records Supervisor, Community Service Officer I/II, and Jail Service Officer will be paid forthe meal break during the regularly scheduled shift and will be subject to call back during the meal period
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Senior Marketing Program Specialist, College of Business Classification Title: Public Affairs / Communications Specialist III Posting Details Priority Application Date (Posting will remain open until filled): Tuesday, April 9, 2024 @ 11:55pm PDT Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Senior Marketing Program Specialist for the College of Business at Sacramento State University is responsible for planning, developing, and implementing marketing strategies to support the College's graduate programs. This role plays a crucial part in promoting the College's brand, increasing enrollment, and enhancing its online presence. The Senior Marketing Program Specialist will also oversee website updates, manage social media accounts, and create marketing materials. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $5,500 per month - $7,084 per month, commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $4,611 per month - $8,342 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 3 Recruitment Type : Regular (Probationary) Time Base : Full-Time Work Hours : Monday through Friday, 8am-5pm; Occasional evening and weekends required, Hybrid Remote eligible Department Information: The California State University, Sacramento - College of Business (COB) develops engaged, responsible, and inclusive leaders that enrich communities around the world. The Administration, Faculty and staff in the COB are committed to providing the highest quality of education and serving as resources to its students. The COB is also committed to diversity, equity, and inclusion in all its activities. Founded in 1947, the COB offers six graduate degrees and one undergraduate degree. The COB has been accredited by the Association to Advance Collegiate Schools of Business (AACSB), the world leader in business school accreditation and a hallmark of excellence achieved by only 5% of colleges worldwide, since 1963. The COB is located in California’s vibrant capital city, Sacramento. Sacramento is one of the most diverse cities in the country that boasts a Mediterranean climate with an average of 265 days of sunshine a year. Foodies love the fresh ingredients and inspired dishes of the local Farm-to-Fork movement, outdoorsy types float on the two great rivers or hike along the American River Parkway, cultural connoisseurs embrace the city’s bustling nightlife and arts events. Sacramento is also located within two hours of San Francisco, Napa Valley, and Lake Tahoe. http://www.csus.edu/cob/ Minimum Qualifications Entry to the first level within this classification requires knowledge of the fundamentals of public affairs and/ or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Required Qualifications Experience 1. Bachelor's degree in Marketing, Communications, Business, or a related field 2. Up to 2 years of experience in marketing, with a focus on print and digital marketing and social media management 3. Experience providing initiative, leadership, and lead work direction or supervision in the workplace Knowledge, Skills, Abilities 4. Proficiency in digital marketing strategies and tools, including SEO, SEM, email marketing, and analytics. 5. Strong understanding of social media platforms and trends, with the ability to develop and implement effective social media campaigns. 6. Excellent written and verbal communication skills, with the ability to craft compelling marketing materials. 7. Creative thinking and problem-solving abilities. 8. Project management skills with the ability to manage multiple initiatives simultaneously. 9. Familiarity with content management systems (CMS) and website development. 10. Excellent interpersonal skills and ability to work with diverse groups. 11. Ability to demonstrate initiative and work independently as well as part of a team. 12. Ability to cultivate and manage positive relationships with internal and external entities. 13. Demonstrated to think strategically and creatively in developing and recommending program goals Other 14. Manages student assistants toward a common goal. 15. Ability to travel 16. Ability to work nights and weekends as needed Preferred Qualifications 17. Master’s Degree 18 Knowledge of higher education marketing and admissions processes is a plus 19. Ability to take and edit photos for website and social media 20. Ability to film and edit short videos for website and social media. Documents Needed to Apply Resume Cover Letter An original marketing sample (social media post, campaign design, video, brochure, press release, etc.) Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Mar 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Remote-eligible
Working Title: Senior Marketing Program Specialist, College of Business Classification Title: Public Affairs / Communications Specialist III Posting Details Priority Application Date (Posting will remain open until filled): Tuesday, April 9, 2024 @ 11:55pm PDT Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Senior Marketing Program Specialist for the College of Business at Sacramento State University is responsible for planning, developing, and implementing marketing strategies to support the College's graduate programs. This role plays a crucial part in promoting the College's brand, increasing enrollment, and enhancing its online presence. The Senior Marketing Program Specialist will also oversee website updates, manage social media accounts, and create marketing materials. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $5,500 per month - $7,084 per month, commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $4,611 per month - $8,342 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 3 Recruitment Type : Regular (Probationary) Time Base : Full-Time Work Hours : Monday through Friday, 8am-5pm; Occasional evening and weekends required, Hybrid Remote eligible Department Information: The California State University, Sacramento - College of Business (COB) develops engaged, responsible, and inclusive leaders that enrich communities around the world. The Administration, Faculty and staff in the COB are committed to providing the highest quality of education and serving as resources to its students. The COB is also committed to diversity, equity, and inclusion in all its activities. Founded in 1947, the COB offers six graduate degrees and one undergraduate degree. The COB has been accredited by the Association to Advance Collegiate Schools of Business (AACSB), the world leader in business school accreditation and a hallmark of excellence achieved by only 5% of colleges worldwide, since 1963. The COB is located in California’s vibrant capital city, Sacramento. Sacramento is one of the most diverse cities in the country that boasts a Mediterranean climate with an average of 265 days of sunshine a year. Foodies love the fresh ingredients and inspired dishes of the local Farm-to-Fork movement, outdoorsy types float on the two great rivers or hike along the American River Parkway, cultural connoisseurs embrace the city’s bustling nightlife and arts events. Sacramento is also located within two hours of San Francisco, Napa Valley, and Lake Tahoe. http://www.csus.edu/cob/ Minimum Qualifications Entry to the first level within this classification requires knowledge of the fundamentals of public affairs and/ or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Required Qualifications Experience 1. Bachelor's degree in Marketing, Communications, Business, or a related field 2. Up to 2 years of experience in marketing, with a focus on print and digital marketing and social media management 3. Experience providing initiative, leadership, and lead work direction or supervision in the workplace Knowledge, Skills, Abilities 4. Proficiency in digital marketing strategies and tools, including SEO, SEM, email marketing, and analytics. 5. Strong understanding of social media platforms and trends, with the ability to develop and implement effective social media campaigns. 6. Excellent written and verbal communication skills, with the ability to craft compelling marketing materials. 7. Creative thinking and problem-solving abilities. 8. Project management skills with the ability to manage multiple initiatives simultaneously. 9. Familiarity with content management systems (CMS) and website development. 10. Excellent interpersonal skills and ability to work with diverse groups. 11. Ability to demonstrate initiative and work independently as well as part of a team. 12. Ability to cultivate and manage positive relationships with internal and external entities. 13. Demonstrated to think strategically and creatively in developing and recommending program goals Other 14. Manages student assistants toward a common goal. 15. Ability to travel 16. Ability to work nights and weekends as needed Preferred Qualifications 17. Master’s Degree 18 Knowledge of higher education marketing and admissions processes is a plus 19. Ability to take and edit photos for website and social media 20. Ability to film and edit short videos for website and social media. Documents Needed to Apply Resume Cover Letter An original marketing sample (social media post, campaign design, video, brochure, press release, etc.) Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Mar 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CLARK COUNTY, NV
Clark County - Las Vegas, Nevada, United States
ABOUT THE POSITION Clark County Family Services is seeking qualified candidate to apply for the Senior Family Services Specialist Position. This position performs a variety of professional casework duties, to include various assessments, implements treatment and behavioral intention techniques for clients that have been identified as: abused, neglected, and abandoned, behaviorally or emotionally impaired or medically fragile. Staff in this class may also perform a variety of administrative support services for children and families served by the department. May also provide lead direction, training, and work review. THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. Some positions may be used to fill term Limited-Permanent positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful selected candidates will be eligible for benefits during the duration of employment. Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. Some positions may be confidential positions and are excluded from membership in the union. Some positions may be non-union positions and are excluded from membership in the union. In order to work at the Department of Family Services, employees must not have any qualifying offense that violates the standards required by NRS 432B.198 and/or NRS 432B.199. MINIMUM REQUIREMENTS Bachelor's Degree in Behavioral Science, Business Administration, Child Development, Communications, Counseling, Criminal Justice, Early Childhood Education, Education, Health Science, Human Services, Marketing, Nursing, Psychology, Public Administration, Social Science, Social Services, Social Work, Sociology, or Special Education AND three (3) years of full-time experience providing casework/counseling services, assessments or treatment services in a child welfare, social service, juvenile justice and/or residential setting. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Working Conditions: Work under potentially abusive, hazardous or emergency conditions. May work evening, night, weekend and holiday shifts. Licensing and Certification: Must possess a valid Nevada Class C driver's license at time of appointment. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES General Senior Family Services Tasks Performed in All Positions Provides lead direction, training, and work review to a workgroup/unit. Organizes and assigns work, sets priorities, and follows up to ensure completion on a project or unit basis. Drives a County motor vehicle to transport children and/or family members, and to make home visits, and other in-person contacts; Participates on various multi-disciplinary teams regarding clients; Participates as an active member of a work team/unit/division; Works in a typical court, detention or public safety setting to include standing and/or walking for an extended period of time, and strength to restrain and/or eject individuals; Uses standard office equipment, reads printed materials and on a computer screen, completes case notes, court reports and other written materials documenting the safety, permanency and well-being of children and communicates in person or over the telephone; Understands techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, often where relations may be confrontational or strained; Interprets, applies, and explains applicable laws, codes, regulations to both clients and general public; Uses critical thinking skills to evaluate complex problems/alternatives and employs sound judgment consistent with various social work principles/practices when appropriate; Works with the justice system and testifies in court. Contributes to the efficiency and effectiveness of the unit’s service to its clients or customers by offering suggestions and directing or participating as an active member of a work team. In the Department of Family Services (DFS) , the Senior Family Services Specialist functions in a lead position to each unit in which it is assigned. Due to the diverse utilization of the position, incumbents in this classification may be assigned to any of the following units. Child Protective Services (CPS) & Hotline Takes, screens and documents incoming phone calls from various community sources regarding potential child abuse and/or neglect complaints. May assume a "Lead" role by performing specific functions assigned to more experienced staff when assessing incoming referrals. Interviews children, parents, and family members, representatives from various agencies and others, in person and on the phone to obtain and verify pertinent information regarding potential child abuse and neglect referrals. May provide training to coworkers and new staff regarding interviewing and case management tasks regarding assigned cases; Assess immediate safety needs of children to include both their physical and mental health; Arranges for immediate response to emergency calls, immediate removal and placement of children when warranted and collaboration with various Law Enforcement agencies. May receive higher priority cases that require more complex and experienced case management skills. Child Receiving/Placement Receives children being admitted into protective custody, makes admission determinations and processes the admissions. May provide guidance to coworkers regarding placement options and training regarding unit processes; Assesses the immediate needs of children regarding physical and mental health; identifies relative and/or foster care placements for children. Shelter/ Family Visitation Services Assesses immediate factors affecting a child's immediate safety upon intake into Child Haven and implements strategies to safeguard the child. May provide recommendations and/or guidance to other staff and/or new employees regarding the overall needs of children upon arrival to Child Haven; implements the Child Haven Active Teaching Treatment Approach (CHATTA) for behavior modification and skill development. May assist the unit supervisor in facilitating and/or modeling CHATTA techniques for new staff; Meets weekly with assigned children to review progress on the treatment plan; Facilitates therapeutic activities by way of various recreational, social, cultural and academic programs/activities; Reads, interprets and properly administers medical instructions when needed; Counsels children on adjustment problems and family and personal relationships. May model various counseling techniques for new staff and/or less experienced staff in the unit; Facilitates, supervises and documents parental and sibling visitation. Permanency Case Management (Out of Home, In-Home and Adoptions) Provides on-going assessment of the future risk of harm to children and needed services to reduce the risks of future harm; Plans for children, focusing on the goal of preserving their family, reunification, or achieving permanent placement in another family. May receive higher level of care cases that require more intense and/or complex case management monitoring; Provides services to families with child abuse and/or neglect issues in a variety of settings including family homes, foster care, adoptive homes, relative care and other alternative out-of-home placements. May accompany new and/or less experienced staff on home visits for modeling and/or training purposes; Develops collaborative case plans with families and key parties to address barriers to child safety and revises plans with children and families; Assists in meeting case plan goals and provides regular monitoring of case progress; Makes referrals to community agencies and develops case strategies for short- and long-term assistance and problem resolution; Performs crisis intervention when needed; Provides various services to aid clients in promoting and achieving self-sufficiency when appropriate; Identifies candidates for adoption planning and assists in successful case transition; Conducts Home Studies to assess both stability and placement options for children being adopted. May accompany new staff to assist in completing such assessments for training purposes; Assists adoptive parents in understanding and supporting family connections (e.g. with siblings) of children to be adopted; Conducts post-placement visits after adoption. Foster Parent Recruitment and Licensing Identifies, evaluates, and secures appropriate alternative placements including foster homes, homes of relatives, group homes, and/or other alternative living arrangements. Conducts foster parent licensing investigations to determine the validity, extent and urgency of child abuse and/or neglect complaints; Assesses and licenses individuals and agencies who apply to provide care for children, such as foster parents; Performs recruitment, training, and/or licensing of qualified foster families; Assist in the on-going development of the recruitment and licensing process. May work with the unit's supervisor directly in developing strategies for improving internal processes and/or procedures; Coordinates schedules and facilitates on-going foster care recruitment orientations and trainings for all new foster care families. May lead trainings for learning purposes of new staff; Interviews potential foster parents and teaches behavior modification and counseling techniques for children and families. May model various behavior modification techniques for new and/or less experienced staff. In the Department of Social Service , the Senior Family Services Specialist functions in a lead position to each unit in which it is assigned. Provides casework services independently to individuals in remote locations; handles complex cases and/or referrals from other agencies or services, often in emergency circumstances; Coordinates and conducts licensing inspections for various care facilities for families and individuals to ensure that such facilities comply with County codes and requirements; conducts casework interviews with clients, family members, service providers, employers and others to obtain information for formulating program/service eligibility and case status; Identifies social, economic, and physical needs of clients; Assesses client’s support systems, available community resources and other factors to develop an appropriate service plan; Utilizes agency guidelines and state and federal regulations to determine/confirm eligibility for programs and services; Refers clients to appropriate community medical, emotional, economic, and social support organizations; Advocates for or assists the client in obtaining such services; Provides basic intervention and client and family counseling as required; prepares complete and accurate case notes; writes correspondence, reports and other written materials; may prepare statistical reports and summaries; Explains agency and program rules, regulations, and procedures; Assists clients in completing required forms and in gathering necessary documentation; Confers with other departmental professional and supervisors regarding cases and scheduling and to coordinate activities; Participates in service training; May work with former foster youth and HIV positive youth utilizing the Step Up program model; Updates goals, education, employment, parenting and developing/maintaining healthy personal habits for clients; Integrates clients in the community by building effective support networks with an approach that relies heavily on effective outreach and engagement by staff working in the community; Assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet the health and human service needs of clients. PHYSICAL DEMANDS Mobility to work in a typical office setting, use standard office equipment, and be capable of commuting to various off-site locations in order to attend meetings or make on-site visits; vision to read printed materials and a computer screen; Hearing and speech to communicate in person or over the telephone. Specified positions may require mobility and stamina to assist families experiencing crisis and support child safety and well-being. Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to attend meetings and make site visits. Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes: Flexible Schedules including 4/10 options More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 13Paid Holidays includinga Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center - $12/month*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit. Closing Date/Time: 9/17/2024 5:01 PM Pacific
Sep 04, 2024
Full Time
ABOUT THE POSITION Clark County Family Services is seeking qualified candidate to apply for the Senior Family Services Specialist Position. This position performs a variety of professional casework duties, to include various assessments, implements treatment and behavioral intention techniques for clients that have been identified as: abused, neglected, and abandoned, behaviorally or emotionally impaired or medically fragile. Staff in this class may also perform a variety of administrative support services for children and families served by the department. May also provide lead direction, training, and work review. THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. Some positions may be used to fill term Limited-Permanent positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful selected candidates will be eligible for benefits during the duration of employment. Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. Some positions may be confidential positions and are excluded from membership in the union. Some positions may be non-union positions and are excluded from membership in the union. In order to work at the Department of Family Services, employees must not have any qualifying offense that violates the standards required by NRS 432B.198 and/or NRS 432B.199. MINIMUM REQUIREMENTS Bachelor's Degree in Behavioral Science, Business Administration, Child Development, Communications, Counseling, Criminal Justice, Early Childhood Education, Education, Health Science, Human Services, Marketing, Nursing, Psychology, Public Administration, Social Science, Social Services, Social Work, Sociology, or Special Education AND three (3) years of full-time experience providing casework/counseling services, assessments or treatment services in a child welfare, social service, juvenile justice and/or residential setting. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Working Conditions: Work under potentially abusive, hazardous or emergency conditions. May work evening, night, weekend and holiday shifts. Licensing and Certification: Must possess a valid Nevada Class C driver's license at time of appointment. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES General Senior Family Services Tasks Performed in All Positions Provides lead direction, training, and work review to a workgroup/unit. Organizes and assigns work, sets priorities, and follows up to ensure completion on a project or unit basis. Drives a County motor vehicle to transport children and/or family members, and to make home visits, and other in-person contacts; Participates on various multi-disciplinary teams regarding clients; Participates as an active member of a work team/unit/division; Works in a typical court, detention or public safety setting to include standing and/or walking for an extended period of time, and strength to restrain and/or eject individuals; Uses standard office equipment, reads printed materials and on a computer screen, completes case notes, court reports and other written materials documenting the safety, permanency and well-being of children and communicates in person or over the telephone; Understands techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, often where relations may be confrontational or strained; Interprets, applies, and explains applicable laws, codes, regulations to both clients and general public; Uses critical thinking skills to evaluate complex problems/alternatives and employs sound judgment consistent with various social work principles/practices when appropriate; Works with the justice system and testifies in court. Contributes to the efficiency and effectiveness of the unit’s service to its clients or customers by offering suggestions and directing or participating as an active member of a work team. In the Department of Family Services (DFS) , the Senior Family Services Specialist functions in a lead position to each unit in which it is assigned. Due to the diverse utilization of the position, incumbents in this classification may be assigned to any of the following units. Child Protective Services (CPS) & Hotline Takes, screens and documents incoming phone calls from various community sources regarding potential child abuse and/or neglect complaints. May assume a "Lead" role by performing specific functions assigned to more experienced staff when assessing incoming referrals. Interviews children, parents, and family members, representatives from various agencies and others, in person and on the phone to obtain and verify pertinent information regarding potential child abuse and neglect referrals. May provide training to coworkers and new staff regarding interviewing and case management tasks regarding assigned cases; Assess immediate safety needs of children to include both their physical and mental health; Arranges for immediate response to emergency calls, immediate removal and placement of children when warranted and collaboration with various Law Enforcement agencies. May receive higher priority cases that require more complex and experienced case management skills. Child Receiving/Placement Receives children being admitted into protective custody, makes admission determinations and processes the admissions. May provide guidance to coworkers regarding placement options and training regarding unit processes; Assesses the immediate needs of children regarding physical and mental health; identifies relative and/or foster care placements for children. Shelter/ Family Visitation Services Assesses immediate factors affecting a child's immediate safety upon intake into Child Haven and implements strategies to safeguard the child. May provide recommendations and/or guidance to other staff and/or new employees regarding the overall needs of children upon arrival to Child Haven; implements the Child Haven Active Teaching Treatment Approach (CHATTA) for behavior modification and skill development. May assist the unit supervisor in facilitating and/or modeling CHATTA techniques for new staff; Meets weekly with assigned children to review progress on the treatment plan; Facilitates therapeutic activities by way of various recreational, social, cultural and academic programs/activities; Reads, interprets and properly administers medical instructions when needed; Counsels children on adjustment problems and family and personal relationships. May model various counseling techniques for new staff and/or less experienced staff in the unit; Facilitates, supervises and documents parental and sibling visitation. Permanency Case Management (Out of Home, In-Home and Adoptions) Provides on-going assessment of the future risk of harm to children and needed services to reduce the risks of future harm; Plans for children, focusing on the goal of preserving their family, reunification, or achieving permanent placement in another family. May receive higher level of care cases that require more intense and/or complex case management monitoring; Provides services to families with child abuse and/or neglect issues in a variety of settings including family homes, foster care, adoptive homes, relative care and other alternative out-of-home placements. May accompany new and/or less experienced staff on home visits for modeling and/or training purposes; Develops collaborative case plans with families and key parties to address barriers to child safety and revises plans with children and families; Assists in meeting case plan goals and provides regular monitoring of case progress; Makes referrals to community agencies and develops case strategies for short- and long-term assistance and problem resolution; Performs crisis intervention when needed; Provides various services to aid clients in promoting and achieving self-sufficiency when appropriate; Identifies candidates for adoption planning and assists in successful case transition; Conducts Home Studies to assess both stability and placement options for children being adopted. May accompany new staff to assist in completing such assessments for training purposes; Assists adoptive parents in understanding and supporting family connections (e.g. with siblings) of children to be adopted; Conducts post-placement visits after adoption. Foster Parent Recruitment and Licensing Identifies, evaluates, and secures appropriate alternative placements including foster homes, homes of relatives, group homes, and/or other alternative living arrangements. Conducts foster parent licensing investigations to determine the validity, extent and urgency of child abuse and/or neglect complaints; Assesses and licenses individuals and agencies who apply to provide care for children, such as foster parents; Performs recruitment, training, and/or licensing of qualified foster families; Assist in the on-going development of the recruitment and licensing process. May work with the unit's supervisor directly in developing strategies for improving internal processes and/or procedures; Coordinates schedules and facilitates on-going foster care recruitment orientations and trainings for all new foster care families. May lead trainings for learning purposes of new staff; Interviews potential foster parents and teaches behavior modification and counseling techniques for children and families. May model various behavior modification techniques for new and/or less experienced staff. In the Department of Social Service , the Senior Family Services Specialist functions in a lead position to each unit in which it is assigned. Provides casework services independently to individuals in remote locations; handles complex cases and/or referrals from other agencies or services, often in emergency circumstances; Coordinates and conducts licensing inspections for various care facilities for families and individuals to ensure that such facilities comply with County codes and requirements; conducts casework interviews with clients, family members, service providers, employers and others to obtain information for formulating program/service eligibility and case status; Identifies social, economic, and physical needs of clients; Assesses client’s support systems, available community resources and other factors to develop an appropriate service plan; Utilizes agency guidelines and state and federal regulations to determine/confirm eligibility for programs and services; Refers clients to appropriate community medical, emotional, economic, and social support organizations; Advocates for or assists the client in obtaining such services; Provides basic intervention and client and family counseling as required; prepares complete and accurate case notes; writes correspondence, reports and other written materials; may prepare statistical reports and summaries; Explains agency and program rules, regulations, and procedures; Assists clients in completing required forms and in gathering necessary documentation; Confers with other departmental professional and supervisors regarding cases and scheduling and to coordinate activities; Participates in service training; May work with former foster youth and HIV positive youth utilizing the Step Up program model; Updates goals, education, employment, parenting and developing/maintaining healthy personal habits for clients; Integrates clients in the community by building effective support networks with an approach that relies heavily on effective outreach and engagement by staff working in the community; Assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet the health and human service needs of clients. PHYSICAL DEMANDS Mobility to work in a typical office setting, use standard office equipment, and be capable of commuting to various off-site locations in order to attend meetings or make on-site visits; vision to read printed materials and a computer screen; Hearing and speech to communicate in person or over the telephone. Specified positions may require mobility and stamina to assist families experiencing crisis and support child safety and well-being. Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to attend meetings and make site visits. Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes: Flexible Schedules including 4/10 options More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 13Paid Holidays includinga Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center - $12/month*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit. Closing Date/Time: 9/17/2024 5:01 PM Pacific
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary The Wellness and Health Promotion department supports the mission of the Student Wellness Center (SWC) by providing universal health promotion, education, and prevention programs which take place both within and outside of the SWC. Reporting to the Associate Director of Campus Wellness Education, with lead work direction provided by the Senior Health Promotion Specialist, the Health Promotion Specialist will perform skilled work planning, implementation, and evaluation of evidence-based health promotion strategies, policies, programs and services for the college community, with a focus on health conditions and behaviors that interfere with student success in young adult populations. In collaboration with other Student Wellness Center employees, along with SJSU faculty and staff, the incumbent is responsible for developing strong, evidence-based, data-driven programs and services based on relevant and measurable learning outcomes to improve individual and community health behaviors and status, and is expected to integrate multicultural and social justice concepts and principles into health promotion services. The Health Promotion Specialists focus on empowering students to access health-related services and to make changes in their lives to improve their health. Health Promotion moves beyond a focus on individual behavior towards a wide range social and environmental interventions. The Health Promotion Specialist participates in the coordination of the Peer Health Educator (PHE) program (student assistants) who provide PHE workshops, outreach events, and social marketing for the SJSU student body. The anticipated primary health specialty area of responsibility is Alcohol, Tobacco, and Other Drugs education, in addition to supporting overall health promotion, education, and prevention within the department of wellness & health promotion and the greater Student Wellness Center. Working collaboratively to support student success is the bottom line purpose of this and all Student Wellness Center positions. Key Responsibilities Provide a variety of didactic health education resources including presentations, educational and skill-based workshops, trainings, small group discussion and facilitation, and individual meetings related to alcohol and other drugs to assist students in learning about and appreciating the importance of health behaviors Promote healthy models, social norms, and values around alcohol, tobacco, and other drug use Provide integrative health promotion related to general health topics and their relation to alcohol, tobacco, and other drugs Collaborate to plan, implement, and evaluate theory and evidence based health promotion strategies, policies, programs, and services Consult with colleagues and department to develop strategic plans, goals, and measurable objectives for programs and services in alignment with goals and objectives of the University and reporting line Maintain and develop current resources, including web and social media, useful for serving students (staff and faculty) and accomplishing program goals Collaborate to promote programs and services to the campus community using both traditional marketing methods and emerging technologies Support student success through the oversight and delivery of presentations, programs, events, and trainings that address a variety of health and wellness topics, with a focus on alcohol and other drugs Complete program planning, implementation and training for the Peer Health Educators Knowledge, Skills & Abilities Thorough knowledge of: health education theories, research, and program assessment; planning, design, implementation, and evaluation of health education programs; and industry standards for the delivery of health education in higher education Ability to incorporate preventive health principles when counseling students Demonstrated commitment to diversity, social justice, and cultural competence and the ability to work collaboratively in a multicultural environment Ability to maintain strict confidentiality of Private Health Information and appropriately handle sensitive communications with students, staff, and external agencies Demonstrated ability to collaborate with colleagues and other key stakeholders to develop a comprehensive, multidisciplinary approach to health education for students Familiarity with the relationship between health and student learning, including academic performance Demonstrated ability and skill to organize, promote, and facilitate public meetings and to prepare, select, assemble, evaluate, and utilize educational materials Proficient in a variety of computer software applications (e.g., word processing, spreadsheet, PowerPoint, and presentation software.) Ability to perform effectively in a detail-oriented environment Ability to effectively manage multiple work priorities Ability to mentor Peer Educators with an emphasis on individual strengths while coaching on areas for improvement Ability to link student work to internships, fieldwork, academic coursework, and/or career goals Experience providing regular informal and formal feedback Knowledge of social marketing and health communication strategies Thorough knowledge of English grammar, business writing, punctuation, and spelling Ability to compose and appropriately format correspondence and reports Must possess excellent customer service and public relations skills Required Qualifications Bachelor’s degree or equivalent in an approved program in health education or a related health field Equivalent to one to two years of progressively responsible health education experience or combination of education and experience which provides the required knowledge and abilities Preferred Qualifications A Master’s Degree in Public Health or related field Experience designing, organizing, implementing, and evaluating effective programming Experience as a student supervisor, lead, and/or mentor Experience providing health education for alcohol, tobacco, and/or other drugs Compensation Classification: Health Educator Anticipated Hiring Range: $6,209/month - $6,667/month CSU Salary Range: $4,561/month - $8,804/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: June 20, 2024 through July 7, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Pursuant to Senate Bill 24 (Leyva) - College Student Right to Access Act , services provided by CSU Student Wellness Centers include, but are not limited to, primary medical care, counseling and psychological services, health promotion/prevention, sexual health education and support (including the provision of medication abortion services), and other coordinated care services (including gender-affirming care). It is expected that all CSU SWC employees will engage in the administration of these services as applicable to their position, scope of practice, and license. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jun 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jun 21, 2024
Job Summary The Wellness and Health Promotion department supports the mission of the Student Wellness Center (SWC) by providing universal health promotion, education, and prevention programs which take place both within and outside of the SWC. Reporting to the Associate Director of Campus Wellness Education, with lead work direction provided by the Senior Health Promotion Specialist, the Health Promotion Specialist will perform skilled work planning, implementation, and evaluation of evidence-based health promotion strategies, policies, programs and services for the college community, with a focus on health conditions and behaviors that interfere with student success in young adult populations. In collaboration with other Student Wellness Center employees, along with SJSU faculty and staff, the incumbent is responsible for developing strong, evidence-based, data-driven programs and services based on relevant and measurable learning outcomes to improve individual and community health behaviors and status, and is expected to integrate multicultural and social justice concepts and principles into health promotion services. The Health Promotion Specialists focus on empowering students to access health-related services and to make changes in their lives to improve their health. Health Promotion moves beyond a focus on individual behavior towards a wide range social and environmental interventions. The Health Promotion Specialist participates in the coordination of the Peer Health Educator (PHE) program (student assistants) who provide PHE workshops, outreach events, and social marketing for the SJSU student body. The anticipated primary health specialty area of responsibility is Alcohol, Tobacco, and Other Drugs education, in addition to supporting overall health promotion, education, and prevention within the department of wellness & health promotion and the greater Student Wellness Center. Working collaboratively to support student success is the bottom line purpose of this and all Student Wellness Center positions. Key Responsibilities Provide a variety of didactic health education resources including presentations, educational and skill-based workshops, trainings, small group discussion and facilitation, and individual meetings related to alcohol and other drugs to assist students in learning about and appreciating the importance of health behaviors Promote healthy models, social norms, and values around alcohol, tobacco, and other drug use Provide integrative health promotion related to general health topics and their relation to alcohol, tobacco, and other drugs Collaborate to plan, implement, and evaluate theory and evidence based health promotion strategies, policies, programs, and services Consult with colleagues and department to develop strategic plans, goals, and measurable objectives for programs and services in alignment with goals and objectives of the University and reporting line Maintain and develop current resources, including web and social media, useful for serving students (staff and faculty) and accomplishing program goals Collaborate to promote programs and services to the campus community using both traditional marketing methods and emerging technologies Support student success through the oversight and delivery of presentations, programs, events, and trainings that address a variety of health and wellness topics, with a focus on alcohol and other drugs Complete program planning, implementation and training for the Peer Health Educators Knowledge, Skills & Abilities Thorough knowledge of: health education theories, research, and program assessment; planning, design, implementation, and evaluation of health education programs; and industry standards for the delivery of health education in higher education Ability to incorporate preventive health principles when counseling students Demonstrated commitment to diversity, social justice, and cultural competence and the ability to work collaboratively in a multicultural environment Ability to maintain strict confidentiality of Private Health Information and appropriately handle sensitive communications with students, staff, and external agencies Demonstrated ability to collaborate with colleagues and other key stakeholders to develop a comprehensive, multidisciplinary approach to health education for students Familiarity with the relationship between health and student learning, including academic performance Demonstrated ability and skill to organize, promote, and facilitate public meetings and to prepare, select, assemble, evaluate, and utilize educational materials Proficient in a variety of computer software applications (e.g., word processing, spreadsheet, PowerPoint, and presentation software.) Ability to perform effectively in a detail-oriented environment Ability to effectively manage multiple work priorities Ability to mentor Peer Educators with an emphasis on individual strengths while coaching on areas for improvement Ability to link student work to internships, fieldwork, academic coursework, and/or career goals Experience providing regular informal and formal feedback Knowledge of social marketing and health communication strategies Thorough knowledge of English grammar, business writing, punctuation, and spelling Ability to compose and appropriately format correspondence and reports Must possess excellent customer service and public relations skills Required Qualifications Bachelor’s degree or equivalent in an approved program in health education or a related health field Equivalent to one to two years of progressively responsible health education experience or combination of education and experience which provides the required knowledge and abilities Preferred Qualifications A Master’s Degree in Public Health or related field Experience designing, organizing, implementing, and evaluating effective programming Experience as a student supervisor, lead, and/or mentor Experience providing health education for alcohol, tobacco, and/or other drugs Compensation Classification: Health Educator Anticipated Hiring Range: $6,209/month - $6,667/month CSU Salary Range: $4,561/month - $8,804/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: June 20, 2024 through July 7, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Pursuant to Senate Bill 24 (Leyva) - College Student Right to Access Act , services provided by CSU Student Wellness Centers include, but are not limited to, primary medical care, counseling and psychological services, health promotion/prevention, sexual health education and support (including the provision of medication abortion services), and other coordinated care services (including gender-affirming care). It is expected that all CSU SWC employees will engage in the administration of these services as applicable to their position, scope of practice, and license. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jun 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Senior Director of University Housing performs duties under the general supervision and takes work lead direction from the Assistant Director for Residential Accounts and Financial Services works independently to maintain administrative and financial aspects of resident accounts, including resident advising on licensing, and financial matters related to housing debts and other SJSU debts when applicable. The incumbent oversees resident licensing process, which includes resident applications and communication, along with cancellations, frosh live-on requirement exemption process, maintaining resident files, building out business operation processes in Portal X, and database set up for new processes. Key Responsibilities Updates application portal annually and as needed, editing pages, and functions and ensures all process rules in StarRez database are correct as determined appropriately to adhere to current business practices for Academic Year, Spring, Summer and Returning Resident application periods. Creates testing environments in Portal X and performs tests for new processes to ensure application function is operating correctly. Creates data subscriptions in Web database in order to automate and streamline specific steps in a department process. Responsible for the application process, including annual updates to the portal, portal edits and integration with CASHNet, MarketPlace, and PeopleSoft. Responsible for creating and implementing new modules, custom fields, emails for new business operation practices and ensures new processes are operating correctly. Updates and maintains the mail merge process and/or auto emails for applications. Includes parent/guardian signature proxy module and auto emails for the Returning Resident process. Develops reports and audits for the StarRez database to ensure accuracy of data. Performs accounting functions pertaining to the StarRez and People Soft (CMS) systems including establishing and overseeing complex billing entries and accounts receivable records and revenue accounts. Oversees Cashiering satellite operations in University Housing Services Ensures the reporting of cash payments over $10,000 is submitted to IRS via appropriate documentation and send notification to resident advising of IRS report. Imports international wire transfers and post payments in CASHNet to be applied to student accounts. Coordinates all aspects of the department resident files for approximately 5,000 current residents and approximately 5,000 former residents. Including creating new file folders for new residents, maintaining files for former residents sent to collection agencies or write-off accounts for Do Not Purge process, ensuring all paperwork is filed. Performs regular audits between CASHNet and StarRez, making updates as necessary. Conducts periodic audits of accounts of automated accounting systems. Oversees charge processing for Conference Housing programs. Responsible for the performance of the work of others while at the same time participating in the work itself. Conducts performance evaluations of employees as designated by the appropriate administrator. Oversees and provides lead direction to student assistants. Knowledge, Skills & Abilities Knowledge of public administration principles, practices and methods. Ability to apply this knowledge to complex programs and/or administrative specialties, including pertinent laws and regulations. Advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management. Ability to multi-task to support the “One Stop Shop” model of Higher Education Customer Service and coordinate deadlines. Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating problems related to student and residential community housing needs. Thorough knowledge of word processing, spreadsheet, and database software. Excellent written and oral communication skills. Ability to handle a high degree of customer contact surrounding potentially emotional/controversial issues and deal with conflict while maintaining a sense of perspective. Ability to maintain confidentiality and appropriately handle sensitive communications for students, staff, and external agencies. Knowledge in operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies. Ability to work with database systems to pull fields or records for reporting or transferring data to other databases. Ability to compose and appropriately format correspondence and business reports using appropriate English grammar, punctuation and spelling. Ability to exercise appropriate judgment and perform duties and responsibilities in the absence of close supervision. Knowledge of computer applications: MS Word, Excel, Access, PowerPoint, and Internet tools. Thorough knowledge of office systems and ability to use broader range of technology, systems, and packages. Required Qualifications Bachelor’s Degree and/or equivalent training. Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Preferred Qualifications Master’s Degree in Business Administration, Finance, Education or a related field. Five years of progressive experience working with financial operations. Experience with licensing, contracting or leasing. Experience working with a residential management database system. Experience building business operations process in database system. Experience with cashiering services. Supervision experience. Customer Service experience. Experience working in an educational setting. Compensation Classification: Administrative Analyst/Specialist - Exempt II Anticipated Hiring Range: $6,431/month - $6,825/month CSU Salary Range: $5,273/month - $9,537/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: May 1, 2024 through May 15, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: May 01 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Job Summary Reporting to the Senior Director of University Housing performs duties under the general supervision and takes work lead direction from the Assistant Director for Residential Accounts and Financial Services works independently to maintain administrative and financial aspects of resident accounts, including resident advising on licensing, and financial matters related to housing debts and other SJSU debts when applicable. The incumbent oversees resident licensing process, which includes resident applications and communication, along with cancellations, frosh live-on requirement exemption process, maintaining resident files, building out business operation processes in Portal X, and database set up for new processes. Key Responsibilities Updates application portal annually and as needed, editing pages, and functions and ensures all process rules in StarRez database are correct as determined appropriately to adhere to current business practices for Academic Year, Spring, Summer and Returning Resident application periods. Creates testing environments in Portal X and performs tests for new processes to ensure application function is operating correctly. Creates data subscriptions in Web database in order to automate and streamline specific steps in a department process. Responsible for the application process, including annual updates to the portal, portal edits and integration with CASHNet, MarketPlace, and PeopleSoft. Responsible for creating and implementing new modules, custom fields, emails for new business operation practices and ensures new processes are operating correctly. Updates and maintains the mail merge process and/or auto emails for applications. Includes parent/guardian signature proxy module and auto emails for the Returning Resident process. Develops reports and audits for the StarRez database to ensure accuracy of data. Performs accounting functions pertaining to the StarRez and People Soft (CMS) systems including establishing and overseeing complex billing entries and accounts receivable records and revenue accounts. Oversees Cashiering satellite operations in University Housing Services Ensures the reporting of cash payments over $10,000 is submitted to IRS via appropriate documentation and send notification to resident advising of IRS report. Imports international wire transfers and post payments in CASHNet to be applied to student accounts. Coordinates all aspects of the department resident files for approximately 5,000 current residents and approximately 5,000 former residents. Including creating new file folders for new residents, maintaining files for former residents sent to collection agencies or write-off accounts for Do Not Purge process, ensuring all paperwork is filed. Performs regular audits between CASHNet and StarRez, making updates as necessary. Conducts periodic audits of accounts of automated accounting systems. Oversees charge processing for Conference Housing programs. Responsible for the performance of the work of others while at the same time participating in the work itself. Conducts performance evaluations of employees as designated by the appropriate administrator. Oversees and provides lead direction to student assistants. Knowledge, Skills & Abilities Knowledge of public administration principles, practices and methods. Ability to apply this knowledge to complex programs and/or administrative specialties, including pertinent laws and regulations. Advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management. Ability to multi-task to support the “One Stop Shop” model of Higher Education Customer Service and coordinate deadlines. Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating problems related to student and residential community housing needs. Thorough knowledge of word processing, spreadsheet, and database software. Excellent written and oral communication skills. Ability to handle a high degree of customer contact surrounding potentially emotional/controversial issues and deal with conflict while maintaining a sense of perspective. Ability to maintain confidentiality and appropriately handle sensitive communications for students, staff, and external agencies. Knowledge in operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies. Ability to work with database systems to pull fields or records for reporting or transferring data to other databases. Ability to compose and appropriately format correspondence and business reports using appropriate English grammar, punctuation and spelling. Ability to exercise appropriate judgment and perform duties and responsibilities in the absence of close supervision. Knowledge of computer applications: MS Word, Excel, Access, PowerPoint, and Internet tools. Thorough knowledge of office systems and ability to use broader range of technology, systems, and packages. Required Qualifications Bachelor’s Degree and/or equivalent training. Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Preferred Qualifications Master’s Degree in Business Administration, Finance, Education or a related field. Five years of progressive experience working with financial operations. Experience with licensing, contracting or leasing. Experience working with a residential management database system. Experience building business operations process in database system. Experience with cashiering services. Supervision experience. Customer Service experience. Experience working in an educational setting. Compensation Classification: Administrative Analyst/Specialist - Exempt II Anticipated Hiring Range: $6,431/month - $6,825/month CSU Salary Range: $5,273/month - $9,537/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: May 1, 2024 through May 15, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: May 01 2024 Pacific Daylight Time Applications close: Closing Date/Time:
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT Open Competitive Opportunity EXAM NUMBER Y8073J FILING DATES: July 19, 2024, at 8:00 a.m. (PT) - Until the needs of the service are met and is subject to closure without notice. ABOUT THE LOS ANGELES COUNTY: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov . Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Assists in the administration of one of the smaller County hospitals in the planning, development, coordination, implementation, and administration of departmental strategic health care equity, diversity, inclusion, and anti-racism (EDIA) program initiatives and projects. Essential Job Functions Equity, Diversity, Inclusion and Anti-Racism initiatives (EDIA) Leads the hospital's strategy to develop and implement EDIA initiatives, apply an equity lens to clinical operations, recruitment/hiring, professional development and training, and create a culture of collaboration to meet the organization's EDIA goals. Guides the organizational strategy to bring a health equity lens to clinical and operational programs, communications, and education across the organization. Works with internal and external stakeholders to implement EDIA-related policies and County-wide initiatives. Works collaboratively with the training unit to implement programs to address professional or leadership development, cultural sensitivity, and implicit bias. Develops practice and assessment methods to monitor performance and inform decisions on how to achieve DHS/facility EDIA objectives and analyze metrics to measure whether the programs’ goals are achieved. Plans, implements, and coordinates staff engagement events that educate employees and raise awareness in equity, diversity, and racism topics. Assist with gathering and interpreting patient experience feedback through an EDIA lens to improve overall patient care. Advise facility executive leadership on critical issues related to EDIA program implementation and progress. Remain current on best practices and incorporate changes into EDIA initiatives within the facility/division. Coordinate the implementation of enterprise-wide EDIA initiatives under the guidance of the EDIA director. Employee Engagement Leads the development and implementation of facility-wide strategic direction and initiatives to improve employee engagement and achieve organization’s mission. Manages workforce engagement survey process and data and works with hospital leaders to utilize information to identify and implement initiatives to increase staff engagement and satisfaction. Oversees development and implementation of facility Wellness programs. Develops processes to facilitate recruitment of staff that is consistent with the organization’s brand, values/culture, and objectives and supports EDIA goals of equity, diversity, inclusion, and anti-racism in the workplace. Partners with labor partners to develop internal communications that keep employees informed of campus activities. Directs workforce recognition and rewards program to acknowledge people who demonstrate through their actions the values of the organization and its mission and goals. Serves as a liaison to the DHS workforce development and experience team coordinates enterprise-wide EDIA initiatives. Community Engagement Plans, directs, and coordinates the activities of community engagement and community communication programs. Establishes mechanisms for ongoing community engagement (e.g., town halls) to inform community of medical center initiatives and to obtain ongoing feedback and input on community priorities. Identifies and builds rapport with community groups and organizations regarding education and training opportunities, contracts and purchasing, accessibility of services. Public Relations Develops, implements, and maintains communication plan to spread information about organization’s goals and achievements. Manages public information and external information requests. Directs internal communication efforts, including internal publications and messaging campaigns. Coordinates correspondence related to public information requests. Serves as a liaison to the DHS public information specialist on all enterprise-wide EDIA matters. Requirements SPECIALTY REQUIREMENTS: Three (3) years of highly responsible administrative* or staff** experience: Two (2) years of which must have been at the level of Assistant Hospital Administrator II***, Staff Analyst, Health****, Supervising Administrative Assistant III***** or higher One year of the two years included experience in analyzing, evaluating, recommending and/or implementing program improvement initiatives in the areas of equity, inclusion, diversity, anti-racism, workforce, or community engagement. A Master's degree in Hospital Administration or a Master's degree in Business Administration from an accredited graduate school will be accepted for one year of the non-specialized experience. In order to receive credit for the Master’s degree, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization with your application at the time of filing or email it to ORamirez@dhs.lacounty.gov within 7 calendar days from filing online. PHYSICAL CLASS II - Light:This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. DESIRABLE QUALIFICATIONS: Additional credit will be given to applicants who possess the following desirable qualifications: Graduation from an accredited college or university with a Master’s degree or higher in Public Policy, Social Science, Education, Public Administration, Hospital Administration, Business Administration, Ethnic Studies, Human Services, Political Science, Law, or a closely related field, if not used to meet the Specialty Requirements. In order to receive credit for the Master’s degree, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization with your application at the time of filing or email it to ORamirez@dhs.lacounty.gov within 7 calendar days from filing online. Highly responsible administrative* or staff**experience beyond the specialty requirements at the level of Assistant Hospital Administrator II***, Staff Analyst, Health****, Supervising Administrative Assistant III***** or higher , analyzing, evaluating, recommending and/or implementing program improvement initiatives in the areas of equity, inclusion, diversity, anti-racism, workforce, or community engagement. SPECIAL REQUIREMENT INFORMATION: *Highly responsible administrative experience in the County of Los Angles is defined as: performs work in an administrative branch of an organizational unit. Work includes responsibility for the development of procedures and participation in policy formulation, analyzing and making recommendations for the solution of problems of an organization, budget, personnel, information services, programs, facilities planning, materials management, and/or general management. **Highly responsible staff capacity in the County of Los Angeles is defined as : staff experience at the senior level with extensive knowledge of program related, processes and procedures, and experience in a specific subject matter expert. *** Experience at the level of Assistant Hospital Administrator II in the County of Los Angeles is defined as : Assists in the administration of a hospital by managing and coordinating the supporting services for the patient care programs for 2 or more departments/units of a hospital. ****Experience at the level of Staff Analyst, Health in the County of Los Angeles is defined as: Researches, analyzes, and makes recommendations regarding the use and deployment of resources and the implementation and refinement of operations and programs having department-wide impact. *****Experience at the level of Supervising Administrative Assistant III in the County of Los Angeles is defined as: Plans and supervises the work of staff engaged in analyzing and making recommendations for the solution of problems of organization, budget, systems and procedures, program, facilities acquisition, general management and personnel in a large department with 1000 or more employees having very complex programs. Out-Of-Class Experience: Los Angeles County employees attempting to meet the requirements via experience inconsistent with their official payroll title will be considered for this examination. Applicants claiming out-of-class experience to meet the requirements should describe their out-of-class duties in detail in the Work Experience and Supplemental Questions sections of their application. Applicants are also encouraged to submit any supporting documentation such as out of class/additional responsibility bonuses, verification of experience documents, and performance evaluations in order to assist staff’s review of applicants' qualifications. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of experience and education based upon application information, desirable qualifications and supplemental questionnaire, weighted 100%. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE EXAMINATION IN ORDER TO BE ADDED TO THE ELIGIBLE REGISTER. ELIGIBILITY INFORMATION: Applications will be processed on an "as received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. No person may compete in this examination more than once every twelve (12) months. SPECIAL INFORMATION : VACANCY INFORMATION : The resulting eligible register for this examination will be used to fill vacancies throughout the Department of Health Services (DHS) as they occur. AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends and holidays. APPLICATION AND FILING INFORMATION: Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted. Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 4:59 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applications electronically received after 4:59 p.m., PT, on the last day of filing will not be accepted. For the foreseeable future, all notices including invitation letters, result letters and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add Oramirez@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. IMPORTANT NOTES : All information and documents provided by applicants is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and/or Minimum/Selection/Specialty Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD : All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI) : The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. DEPARTMENT CONTACT : Oscar Ramirez, Exam Analyst Telephone Number: (213) 288-7000 ORamirez@dhs.lacounty.gov ADA COORDINATOR PHONE: (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 TELETYPE PHONE: (800) 899-4099 For detailed information, please click here
Jul 19, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT Open Competitive Opportunity EXAM NUMBER Y8073J FILING DATES: July 19, 2024, at 8:00 a.m. (PT) - Until the needs of the service are met and is subject to closure without notice. ABOUT THE LOS ANGELES COUNTY: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov . Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Assists in the administration of one of the smaller County hospitals in the planning, development, coordination, implementation, and administration of departmental strategic health care equity, diversity, inclusion, and anti-racism (EDIA) program initiatives and projects. Essential Job Functions Equity, Diversity, Inclusion and Anti-Racism initiatives (EDIA) Leads the hospital's strategy to develop and implement EDIA initiatives, apply an equity lens to clinical operations, recruitment/hiring, professional development and training, and create a culture of collaboration to meet the organization's EDIA goals. Guides the organizational strategy to bring a health equity lens to clinical and operational programs, communications, and education across the organization. Works with internal and external stakeholders to implement EDIA-related policies and County-wide initiatives. Works collaboratively with the training unit to implement programs to address professional or leadership development, cultural sensitivity, and implicit bias. Develops practice and assessment methods to monitor performance and inform decisions on how to achieve DHS/facility EDIA objectives and analyze metrics to measure whether the programs’ goals are achieved. Plans, implements, and coordinates staff engagement events that educate employees and raise awareness in equity, diversity, and racism topics. Assist with gathering and interpreting patient experience feedback through an EDIA lens to improve overall patient care. Advise facility executive leadership on critical issues related to EDIA program implementation and progress. Remain current on best practices and incorporate changes into EDIA initiatives within the facility/division. Coordinate the implementation of enterprise-wide EDIA initiatives under the guidance of the EDIA director. Employee Engagement Leads the development and implementation of facility-wide strategic direction and initiatives to improve employee engagement and achieve organization’s mission. Manages workforce engagement survey process and data and works with hospital leaders to utilize information to identify and implement initiatives to increase staff engagement and satisfaction. Oversees development and implementation of facility Wellness programs. Develops processes to facilitate recruitment of staff that is consistent with the organization’s brand, values/culture, and objectives and supports EDIA goals of equity, diversity, inclusion, and anti-racism in the workplace. Partners with labor partners to develop internal communications that keep employees informed of campus activities. Directs workforce recognition and rewards program to acknowledge people who demonstrate through their actions the values of the organization and its mission and goals. Serves as a liaison to the DHS workforce development and experience team coordinates enterprise-wide EDIA initiatives. Community Engagement Plans, directs, and coordinates the activities of community engagement and community communication programs. Establishes mechanisms for ongoing community engagement (e.g., town halls) to inform community of medical center initiatives and to obtain ongoing feedback and input on community priorities. Identifies and builds rapport with community groups and organizations regarding education and training opportunities, contracts and purchasing, accessibility of services. Public Relations Develops, implements, and maintains communication plan to spread information about organization’s goals and achievements. Manages public information and external information requests. Directs internal communication efforts, including internal publications and messaging campaigns. Coordinates correspondence related to public information requests. Serves as a liaison to the DHS public information specialist on all enterprise-wide EDIA matters. Requirements SPECIALTY REQUIREMENTS: Three (3) years of highly responsible administrative* or staff** experience: Two (2) years of which must have been at the level of Assistant Hospital Administrator II***, Staff Analyst, Health****, Supervising Administrative Assistant III***** or higher One year of the two years included experience in analyzing, evaluating, recommending and/or implementing program improvement initiatives in the areas of equity, inclusion, diversity, anti-racism, workforce, or community engagement. A Master's degree in Hospital Administration or a Master's degree in Business Administration from an accredited graduate school will be accepted for one year of the non-specialized experience. In order to receive credit for the Master’s degree, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization with your application at the time of filing or email it to ORamirez@dhs.lacounty.gov within 7 calendar days from filing online. PHYSICAL CLASS II - Light:This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. DESIRABLE QUALIFICATIONS: Additional credit will be given to applicants who possess the following desirable qualifications: Graduation from an accredited college or university with a Master’s degree or higher in Public Policy, Social Science, Education, Public Administration, Hospital Administration, Business Administration, Ethnic Studies, Human Services, Political Science, Law, or a closely related field, if not used to meet the Specialty Requirements. In order to receive credit for the Master’s degree, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization with your application at the time of filing or email it to ORamirez@dhs.lacounty.gov within 7 calendar days from filing online. Highly responsible administrative* or staff**experience beyond the specialty requirements at the level of Assistant Hospital Administrator II***, Staff Analyst, Health****, Supervising Administrative Assistant III***** or higher , analyzing, evaluating, recommending and/or implementing program improvement initiatives in the areas of equity, inclusion, diversity, anti-racism, workforce, or community engagement. SPECIAL REQUIREMENT INFORMATION: *Highly responsible administrative experience in the County of Los Angles is defined as: performs work in an administrative branch of an organizational unit. Work includes responsibility for the development of procedures and participation in policy formulation, analyzing and making recommendations for the solution of problems of an organization, budget, personnel, information services, programs, facilities planning, materials management, and/or general management. **Highly responsible staff capacity in the County of Los Angeles is defined as : staff experience at the senior level with extensive knowledge of program related, processes and procedures, and experience in a specific subject matter expert. *** Experience at the level of Assistant Hospital Administrator II in the County of Los Angeles is defined as : Assists in the administration of a hospital by managing and coordinating the supporting services for the patient care programs for 2 or more departments/units of a hospital. ****Experience at the level of Staff Analyst, Health in the County of Los Angeles is defined as: Researches, analyzes, and makes recommendations regarding the use and deployment of resources and the implementation and refinement of operations and programs having department-wide impact. *****Experience at the level of Supervising Administrative Assistant III in the County of Los Angeles is defined as: Plans and supervises the work of staff engaged in analyzing and making recommendations for the solution of problems of organization, budget, systems and procedures, program, facilities acquisition, general management and personnel in a large department with 1000 or more employees having very complex programs. Out-Of-Class Experience: Los Angeles County employees attempting to meet the requirements via experience inconsistent with their official payroll title will be considered for this examination. Applicants claiming out-of-class experience to meet the requirements should describe their out-of-class duties in detail in the Work Experience and Supplemental Questions sections of their application. Applicants are also encouraged to submit any supporting documentation such as out of class/additional responsibility bonuses, verification of experience documents, and performance evaluations in order to assist staff’s review of applicants' qualifications. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of experience and education based upon application information, desirable qualifications and supplemental questionnaire, weighted 100%. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE EXAMINATION IN ORDER TO BE ADDED TO THE ELIGIBLE REGISTER. ELIGIBILITY INFORMATION: Applications will be processed on an "as received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. No person may compete in this examination more than once every twelve (12) months. SPECIAL INFORMATION : VACANCY INFORMATION : The resulting eligible register for this examination will be used to fill vacancies throughout the Department of Health Services (DHS) as they occur. AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends and holidays. APPLICATION AND FILING INFORMATION: Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted. Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 4:59 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applications electronically received after 4:59 p.m., PT, on the last day of filing will not be accepted. For the foreseeable future, all notices including invitation letters, result letters and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add Oramirez@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. IMPORTANT NOTES : All information and documents provided by applicants is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and/or Minimum/Selection/Specialty Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD : All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI) : The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. DEPARTMENT CONTACT : Oscar Ramirez, Exam Analyst Telephone Number: (213) 288-7000 ORamirez@dhs.lacounty.gov ADA COORDINATOR PHONE: (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 TELETYPE PHONE: (800) 899-4099 For detailed information, please click here
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT Open Competitive Job Opportunity EXAM NUMBER Y4629N FILING START DATE February 13, 2024 at 8:00 a.m. (PT) - Until the needs of the service are met and is subject to closure without notice. MANAGEMENT APPRAISAL OF PERFORMANCE PLAN (MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov . Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Manages the planning, development, coordination, implementation, and administration of departmental strategic health care equity, diversity, inclusion, and anti-racism (EDIA) program initiatives and projects. Essential Job Functions Equity, Diversity, Inclusion and Anti-Racism initiatives (EDIA) Guides the organizational strategy to bring a health equity lens to clinical and operational programs, communications, and education across the organization. Works with internal and external stakeholders to implement EDIA-related policies and County-wide initiatives. Works collaboratively with the training unit to implement programs to address professional or leadership development, cultural sensitivity, and implicit bias. Develops practice and assessment methods to monitor performance and inform decisions on how to achieve DHS/facility EDIA objectives and analyze metrics to measure whether the programs’ goals are achieved. Plans, implements, and coordinates staff engagement events that educate employees and raise awareness in equity, diversity, and racism topics. Assist with gathering and interpreting patient experience feedback through an EDIA lens to improve overall patient care. Advise facility executive leadership on critical issues related to EDIA program implementation and progress. Remain current on best practices and incorporate changes into EDIA initiatives within the facility/division. Coordinate the implementation of enterprise-wide EDIA initiatives under the guidance of the EDIA director. Employee Engagement Leads the development and implementation of facility-wide strategic direction and initiatives to improve employee engagement and achieve organization’s mission. Manages workforce engagement survey process and data and works with hospital leaders to utilize information to identify and implement initiatives to increase staff engagement and satisfaction. Oversees development and implementation of facility Wellness programs. Develops processes to facilitate recruitment of staff that is consistent with the organization’s brand, values/culture, and objectives and supports EDIA goals of equity, diversity, inclusion, and anti-racism in the workplace. Partners with labor partners to develop internal communications that keep employees informed of campus activities. Directs workforce recognition and rewards program to acknowledge people who demonstrate through their actions the values of the organization and its mission and goals. Serves as a liaison to the DHS workforce development and experience team coordinates enterprise-wide EDIA initiatives. Community Engagement Plans, directs, and coordinates the activities of community engagement and community communication programs. Establishes mechanisms for ongoing community engagement (e.g., town halls) to inform community of medical center initiatives and to obtain ongoing feedback and input on community priorities. Identifies and builds rapport with community groups and organizations regarding education and training opportunities, contracts and purchasing, accessibility of services. Public Relations Develops, implements, and maintains communication plan to spread information about organization’s goals and achievements. Manages public information and external information requests. Directs internal communication efforts, including internal publications and messaging campaigns. Coordinates correspondence related to public information requests. Serves as a liaison to the DHS public information specialist on all enterprise-wide EDIA matters. Requirements SPECIALTY REQUIREMENTS: Four (4) years of experience in a highly responsible staff capacity* analyzing, evaluating, coordinating, making recommendations, and implementing programs in the areas of Equity, Diversity, Inclusion, and Anti-racism (EDIA) for a healthcare organization, one year of which must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health** or higher. *Highly responsible staff capacity in the County of Los Angeles is defined as: staff experience at the senior level with extensive knowledge of program related, processes and procedures, and experience in a specific subject matter. **Experience at the level of Senior Staff Analyst, Health Services within the Los Angeles County is defined as : Supervises a team of analysts providing technical and consultative service to management in major health service areas. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class II - Light: This class includes administrative positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. DESIRABLE QUALIFICATIONS : Credit will be given to applicants who possess the following desirable qualifications: A master’s degree*** from an accredited college or university in Business, Public Health, Public Health Administration, Public Administration, Social Work, or a closely related field. Additional years of supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health, or higher, analyzing, evaluating, coordinating, making recommendations, and implementing programs in the areas of Equity, Diversity, Inclusion, and Anti-racism (EDIA) for a healthcare organization- in excess of the Selection Requirements. ***To receive credit for any type of college degree, you must attach a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization at the time of filing, or via email to oramirez@dhs.lacounty.gov within 7 calendar days of filing your application online. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of experience and education based upon application information, desirable qualifications and supplemental questionnaire, weighted 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be added to the Eligible Register. ELIGIBILITY INFORMATION: Applications will be processed on an "as received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. No person may compete in this examination more than once every twelve (12) months. SPECIAL INFORMATION: VACANCY INFORMATION: The resulting eligible register for this examination will be used to fill vacancies throughout the Department of Health Services (DHS) as they occur. AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends, and holidays. APPLICATION AND FILING INFORMATION: Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted. Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 4:59 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applications electronically received after 4:59 p.m., PT, on the last day of filing will not be accepted. For the foreseeable future, all notices including invitation letters, result letters and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add oramirez@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. IMPORTANT NOTES: All information and documents provided by applicants is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and/or Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record . FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. ADA COORDINATOR PHONE: (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 DEPARTMENT CONTACT: Oscar Ramirez, Exam Analyst Telephone Number: (213) 288-7000 oramirez@dhs.lacounty.gov For detailed information, please click here
Jul 14, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT Open Competitive Job Opportunity EXAM NUMBER Y4629N FILING START DATE February 13, 2024 at 8:00 a.m. (PT) - Until the needs of the service are met and is subject to closure without notice. MANAGEMENT APPRAISAL OF PERFORMANCE PLAN (MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov . Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Manages the planning, development, coordination, implementation, and administration of departmental strategic health care equity, diversity, inclusion, and anti-racism (EDIA) program initiatives and projects. Essential Job Functions Equity, Diversity, Inclusion and Anti-Racism initiatives (EDIA) Guides the organizational strategy to bring a health equity lens to clinical and operational programs, communications, and education across the organization. Works with internal and external stakeholders to implement EDIA-related policies and County-wide initiatives. Works collaboratively with the training unit to implement programs to address professional or leadership development, cultural sensitivity, and implicit bias. Develops practice and assessment methods to monitor performance and inform decisions on how to achieve DHS/facility EDIA objectives and analyze metrics to measure whether the programs’ goals are achieved. Plans, implements, and coordinates staff engagement events that educate employees and raise awareness in equity, diversity, and racism topics. Assist with gathering and interpreting patient experience feedback through an EDIA lens to improve overall patient care. Advise facility executive leadership on critical issues related to EDIA program implementation and progress. Remain current on best practices and incorporate changes into EDIA initiatives within the facility/division. Coordinate the implementation of enterprise-wide EDIA initiatives under the guidance of the EDIA director. Employee Engagement Leads the development and implementation of facility-wide strategic direction and initiatives to improve employee engagement and achieve organization’s mission. Manages workforce engagement survey process and data and works with hospital leaders to utilize information to identify and implement initiatives to increase staff engagement and satisfaction. Oversees development and implementation of facility Wellness programs. Develops processes to facilitate recruitment of staff that is consistent with the organization’s brand, values/culture, and objectives and supports EDIA goals of equity, diversity, inclusion, and anti-racism in the workplace. Partners with labor partners to develop internal communications that keep employees informed of campus activities. Directs workforce recognition and rewards program to acknowledge people who demonstrate through their actions the values of the organization and its mission and goals. Serves as a liaison to the DHS workforce development and experience team coordinates enterprise-wide EDIA initiatives. Community Engagement Plans, directs, and coordinates the activities of community engagement and community communication programs. Establishes mechanisms for ongoing community engagement (e.g., town halls) to inform community of medical center initiatives and to obtain ongoing feedback and input on community priorities. Identifies and builds rapport with community groups and organizations regarding education and training opportunities, contracts and purchasing, accessibility of services. Public Relations Develops, implements, and maintains communication plan to spread information about organization’s goals and achievements. Manages public information and external information requests. Directs internal communication efforts, including internal publications and messaging campaigns. Coordinates correspondence related to public information requests. Serves as a liaison to the DHS public information specialist on all enterprise-wide EDIA matters. Requirements SPECIALTY REQUIREMENTS: Four (4) years of experience in a highly responsible staff capacity* analyzing, evaluating, coordinating, making recommendations, and implementing programs in the areas of Equity, Diversity, Inclusion, and Anti-racism (EDIA) for a healthcare organization, one year of which must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health** or higher. *Highly responsible staff capacity in the County of Los Angeles is defined as: staff experience at the senior level with extensive knowledge of program related, processes and procedures, and experience in a specific subject matter. **Experience at the level of Senior Staff Analyst, Health Services within the Los Angeles County is defined as : Supervises a team of analysts providing technical and consultative service to management in major health service areas. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class II - Light: This class includes administrative positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. DESIRABLE QUALIFICATIONS : Credit will be given to applicants who possess the following desirable qualifications: A master’s degree*** from an accredited college or university in Business, Public Health, Public Health Administration, Public Administration, Social Work, or a closely related field. Additional years of supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health, or higher, analyzing, evaluating, coordinating, making recommendations, and implementing programs in the areas of Equity, Diversity, Inclusion, and Anti-racism (EDIA) for a healthcare organization- in excess of the Selection Requirements. ***To receive credit for any type of college degree, you must attach a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization at the time of filing, or via email to oramirez@dhs.lacounty.gov within 7 calendar days of filing your application online. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of experience and education based upon application information, desirable qualifications and supplemental questionnaire, weighted 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be added to the Eligible Register. ELIGIBILITY INFORMATION: Applications will be processed on an "as received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. No person may compete in this examination more than once every twelve (12) months. SPECIAL INFORMATION: VACANCY INFORMATION: The resulting eligible register for this examination will be used to fill vacancies throughout the Department of Health Services (DHS) as they occur. AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends, and holidays. APPLICATION AND FILING INFORMATION: Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted. Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 4:59 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applications electronically received after 4:59 p.m., PT, on the last day of filing will not be accepted. For the foreseeable future, all notices including invitation letters, result letters and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add oramirez@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. IMPORTANT NOTES: All information and documents provided by applicants is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and/or Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record . FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. ADA COORDINATOR PHONE: (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 DEPARTMENT CONTACT: Oscar Ramirez, Exam Analyst Telephone Number: (213) 288-7000 oramirez@dhs.lacounty.gov For detailed information, please click here
California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Type of Appointment: Full-time, Management Personnel Plan (MPP II) Anticipated Salary Range: $111,000 - $116,520 annually; Commensurate with qualifications and experience Benefits Include: (15) Paid Holidays, (24) Vacation Days, Comprehensive Benefits Package Recruitment Closing Date: Open Until Filled First Application Review: July 1, 2024 THE DEPARTMENT: The Department of Strategic Communications (StratComm), in the Office of the President, is Cal Poly Pomona’s central communications office responsible for driving clear, consistent and coordinated brand storytelling. StratComm’s team informs, engages and inspires internal and external audiences to join Cal Poly Pomona in transforming lives through student success. StratComm’s portfolio of responsibilities includes media relations, reputation management, crisis communications, branding, marketing, digital and social media, visual and written storytelling across multiple platforms, executive and internal communications, advancement communications, and graphic design and standards. DUTIES AND RESPONSIBILITIES: MEDIA RELATIONS Advance the university’s reputation by promoting university leadership in higher ed, university achievements and newsworthy activities to local, regional, national and higher education media. Manages responses to incoming media queries that involve sensitive issues and PRA requests concerning campus operations, activities and other matters that require counsel from senior leadership. Serves as the team lead for media relations projects that require involvement of multiple departments or senior leadership input. Serve as the primary contact for professional and student media, utilize traditional and non-traditional processes to build and maintain positive, constructive relationships. Monitor and respond to active media inquiries through to completion. Draft and distribute news releases and high-value story pitches. When needed, draft talking points, statements and other media materials and gather qualitative and quantitative data and media assets. Coordinate with reporters and university spokespeople ensuring the reporter is connected with the best campus spokesperson or source. Serve as the primary university spokesperson. When more senior spokespeople are needed, collaborate with the Chief Communications Officer to identify those individuals. Work with leaders and communicators across campus to ensure that the best stories from their areas are promoted by StratComm, and when appropriate, to the media. Develop editorial/promotional calendar to identify and leverage proactive pitching opportunities throughout the year. Collaborate with university leaders, faculty, staff and students to identify experts and other sources for interviews. Collaborate with other campus leaders as needed on proactive messaging and media relations advancing strategic goals and projects Collaborate with StratComm colleagues across all squads to coordinate and optimize media outreach efforts. Coordinate the calendaring, editing, and submission of opinion columns provided to news organizations. Meet/guide reporters and accompanying crews upon arrival on campus. Regularly update leaders in StratComm and across the university on need-to-know media inquiries and the status of inquiries still in process. CRISIS AND ISSUES MANAGEMENT Participate in the Crisis Communications group in StratComm to inform, develop and refine the emergency communications plan for the university. Serve as the Assistant Public Information Officer (PIO) for Media Relations, which involves working directly with media, being the university spokesperson and/or going on-scene for media relations. Serve as back-up PIO in the Emergency Operations Center. Receive, fact-find and research sensitive issues emerging from or confronting the institution. Serve as a media and strategic advisor to university leadership and faculty experts on sensitive topics and in circumstances that could potentially put the university in a negative light. Ensure that sensitive and strategic content on such matters is shared only with the appropriate and authorized individuals within the university, the CSU and externally. Draft issue-specific talking points and statements. During major emergency events, report to campus to fulfill appropriate communications related operations in concert with other staff positions in the department. MANAGEMENT AND LEADERSHIP Serve as the lead of the Media Relations squad and HEERA manager of its members, including the Media Relations Specialist (PACS II) including training on department processes and media relations protocols, assigning tasks and projects, and ensuring their successful completion, conducting periodic and annual performance reviews. Reporting to the Chief Communications Officer, work with University Leadership on sensitive issues and crisis communications talking points, media statements and media interviews. Serve as a member of the StratComm leadership team, helping to shape the strategy, operations, culture and effectiveness of the department. Serve as primary department lead to the Strategic Communications and Public Affairs team at the Chancellor's Office. EXPERTS' PROMOTION AND TRAINING Maintain online resources for the news media, such as the Experts Guide and fact sheets. Regularly grow and update the Experts Guide website with faculty and staff experts who are trained to be effective sources and spokespeople. Counsel and train experts, university leaders and other interviewees in advance of interviews. In some cases, participate and/or sit in on the media interview to provide assistance and ensure accuracy of information provided. CONTENT DEVELOPMENT Write news releases and stories for campus publications as needed. Curate and promote university rankings. Advocate for connecting content decisions to the brand storytelling themes adopted by the university as well other strategic institutional interests. Counsel and assist team members on trending issues and content development that will be attractive to the news media. MEDIA SYSTEMS, EVALUATION AND REPORTING Oversee the monitoring, evaluation, reporting and promotion of media relations results, including regular media reports (at least annually), recaps of coverage for major news events, production of the bi-weekly CPP In the News email, use in other university channels (web, social, magazines, newsletters) and submission to News of the CSU. Maintain local, national and international media lists and update, in partnership with the chosen vendor, all lists on a 6-month rotation. Regularly monitor news coverage sentiment; consult with the Chief Communications Officer on message amplification demands, additional placement opportunities and necessary corrections. QUALIFICATIONS: A bachelor's degree in journalism, public relations, communications, English, or related field. California Driver’s License Five ore more years of experience in media relations or as a media specialist. Comprehensive and in-depth knowledge of communication, public affairs, media and media relations, and/or marketing theories and concepts in order to develop and execute communications strategies and plans to promote and position the university. Expert knowledge of university communication objectives and ability to translate them into effective communication and media campaigns. Ability to understand issues from a broad, strategic perspective. Thorough knowledge of applicable copyright and other laws pertaining to publications and the news media. Ability to effectively manage media relations and apply effective media strategies and techniques. Demonstrated ability to market story concepts to university officials and media outlets. Comprehensive knowledge of marketing and research techniques and methods. Ability to use market research to enhance the impact of communication strategies and campaigns. Working knowledge of appropriate use of statistical techniques. Expert networking and interpersonal skills including strong consultative and persuasive skills to work with internal and external constituents and the media. Expert writing and editorial skills. Demonstrated organizational skills. Experience providing management, direction and/or supervision to full-time staff PREFERRED EXPERIENCE: Ten or more years of experience in media relations or as a media specialist. Master’s degree or the equivalent from an accredited college or university in English, journalism, public relations, communications or a related field. Professional experience in higher education communications, preferably media relations Work experience as a reporter, editor or similar in a media organization Work experience in an agency providing public relations or communications services to clients Three or more years' experience providing management, direction Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml . Outside Employment Disclosure Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/outside-employment-disclosure.shtml . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Jun 17 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Type of Appointment: Full-time, Management Personnel Plan (MPP II) Anticipated Salary Range: $111,000 - $116,520 annually; Commensurate with qualifications and experience Benefits Include: (15) Paid Holidays, (24) Vacation Days, Comprehensive Benefits Package Recruitment Closing Date: Open Until Filled First Application Review: July 1, 2024 THE DEPARTMENT: The Department of Strategic Communications (StratComm), in the Office of the President, is Cal Poly Pomona’s central communications office responsible for driving clear, consistent and coordinated brand storytelling. StratComm’s team informs, engages and inspires internal and external audiences to join Cal Poly Pomona in transforming lives through student success. StratComm’s portfolio of responsibilities includes media relations, reputation management, crisis communications, branding, marketing, digital and social media, visual and written storytelling across multiple platforms, executive and internal communications, advancement communications, and graphic design and standards. DUTIES AND RESPONSIBILITIES: MEDIA RELATIONS Advance the university’s reputation by promoting university leadership in higher ed, university achievements and newsworthy activities to local, regional, national and higher education media. Manages responses to incoming media queries that involve sensitive issues and PRA requests concerning campus operations, activities and other matters that require counsel from senior leadership. Serves as the team lead for media relations projects that require involvement of multiple departments or senior leadership input. Serve as the primary contact for professional and student media, utilize traditional and non-traditional processes to build and maintain positive, constructive relationships. Monitor and respond to active media inquiries through to completion. Draft and distribute news releases and high-value story pitches. When needed, draft talking points, statements and other media materials and gather qualitative and quantitative data and media assets. Coordinate with reporters and university spokespeople ensuring the reporter is connected with the best campus spokesperson or source. Serve as the primary university spokesperson. When more senior spokespeople are needed, collaborate with the Chief Communications Officer to identify those individuals. Work with leaders and communicators across campus to ensure that the best stories from their areas are promoted by StratComm, and when appropriate, to the media. Develop editorial/promotional calendar to identify and leverage proactive pitching opportunities throughout the year. Collaborate with university leaders, faculty, staff and students to identify experts and other sources for interviews. Collaborate with other campus leaders as needed on proactive messaging and media relations advancing strategic goals and projects Collaborate with StratComm colleagues across all squads to coordinate and optimize media outreach efforts. Coordinate the calendaring, editing, and submission of opinion columns provided to news organizations. Meet/guide reporters and accompanying crews upon arrival on campus. Regularly update leaders in StratComm and across the university on need-to-know media inquiries and the status of inquiries still in process. CRISIS AND ISSUES MANAGEMENT Participate in the Crisis Communications group in StratComm to inform, develop and refine the emergency communications plan for the university. Serve as the Assistant Public Information Officer (PIO) for Media Relations, which involves working directly with media, being the university spokesperson and/or going on-scene for media relations. Serve as back-up PIO in the Emergency Operations Center. Receive, fact-find and research sensitive issues emerging from or confronting the institution. Serve as a media and strategic advisor to university leadership and faculty experts on sensitive topics and in circumstances that could potentially put the university in a negative light. Ensure that sensitive and strategic content on such matters is shared only with the appropriate and authorized individuals within the university, the CSU and externally. Draft issue-specific talking points and statements. During major emergency events, report to campus to fulfill appropriate communications related operations in concert with other staff positions in the department. MANAGEMENT AND LEADERSHIP Serve as the lead of the Media Relations squad and HEERA manager of its members, including the Media Relations Specialist (PACS II) including training on department processes and media relations protocols, assigning tasks and projects, and ensuring their successful completion, conducting periodic and annual performance reviews. Reporting to the Chief Communications Officer, work with University Leadership on sensitive issues and crisis communications talking points, media statements and media interviews. Serve as a member of the StratComm leadership team, helping to shape the strategy, operations, culture and effectiveness of the department. Serve as primary department lead to the Strategic Communications and Public Affairs team at the Chancellor's Office. EXPERTS' PROMOTION AND TRAINING Maintain online resources for the news media, such as the Experts Guide and fact sheets. Regularly grow and update the Experts Guide website with faculty and staff experts who are trained to be effective sources and spokespeople. Counsel and train experts, university leaders and other interviewees in advance of interviews. In some cases, participate and/or sit in on the media interview to provide assistance and ensure accuracy of information provided. CONTENT DEVELOPMENT Write news releases and stories for campus publications as needed. Curate and promote university rankings. Advocate for connecting content decisions to the brand storytelling themes adopted by the university as well other strategic institutional interests. Counsel and assist team members on trending issues and content development that will be attractive to the news media. MEDIA SYSTEMS, EVALUATION AND REPORTING Oversee the monitoring, evaluation, reporting and promotion of media relations results, including regular media reports (at least annually), recaps of coverage for major news events, production of the bi-weekly CPP In the News email, use in other university channels (web, social, magazines, newsletters) and submission to News of the CSU. Maintain local, national and international media lists and update, in partnership with the chosen vendor, all lists on a 6-month rotation. Regularly monitor news coverage sentiment; consult with the Chief Communications Officer on message amplification demands, additional placement opportunities and necessary corrections. QUALIFICATIONS: A bachelor's degree in journalism, public relations, communications, English, or related field. California Driver’s License Five ore more years of experience in media relations or as a media specialist. Comprehensive and in-depth knowledge of communication, public affairs, media and media relations, and/or marketing theories and concepts in order to develop and execute communications strategies and plans to promote and position the university. Expert knowledge of university communication objectives and ability to translate them into effective communication and media campaigns. Ability to understand issues from a broad, strategic perspective. Thorough knowledge of applicable copyright and other laws pertaining to publications and the news media. Ability to effectively manage media relations and apply effective media strategies and techniques. Demonstrated ability to market story concepts to university officials and media outlets. Comprehensive knowledge of marketing and research techniques and methods. Ability to use market research to enhance the impact of communication strategies and campaigns. Working knowledge of appropriate use of statistical techniques. Expert networking and interpersonal skills including strong consultative and persuasive skills to work with internal and external constituents and the media. Expert writing and editorial skills. Demonstrated organizational skills. Experience providing management, direction and/or supervision to full-time staff PREFERRED EXPERIENCE: Ten or more years of experience in media relations or as a media specialist. Master’s degree or the equivalent from an accredited college or university in English, journalism, public relations, communications or a related field. Professional experience in higher education communications, preferably media relations Work experience as a reporter, editor or similar in a media organization Work experience in an agency providing public relations or communications services to clients Three or more years' experience providing management, direction Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml . Outside Employment Disclosure Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/outside-employment-disclosure.shtml . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Jun 17 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Senior Director for Educational Programs & Academic Support, the Assistant Director for Training and Assessment develops and coordinates the recruitment, training and assessment for the Student Success unit with SJSU Student Affairs. This development includes recruitment and selection of new peer educators, new peer educator training, and on-going professional development opportunities for all peer educators (academic peer educators, learning assistants, mentors and student assistants in the various departments, orientation leaders, supplemental instruction leaders, and tutors). This position will work closely with all of the departments in the Student Success Unit to provide assessment and support for accreditation efforts. In addition, this position will oversee a full-time professional staff member that supports outreach and workshops for various student success units. Key Responsibilities Manages the recruitment, selection, and hiring of new peer educators every semester. In collaboration with department leads, assesses hiring needs and coordinates common application and marketing materials to promote and yield highly qualified candidates for a variety of peer educator/mentor/student assistant positions. Oversees curriculum decisions, coordinates presenters, and facilitates new peer educator foundational training in collaboration with department leads. Designs, coordinates, and facilitates on-going professional development and community building/teamwork opportunities for new and returning peer educators in consultation with program directors. Provides support and guidance to program directors and program coordinators in the Student Success Unit for their program learning and development including the various levels of training and meetings. Guides and supports a graduate student and/or 2-4 peer educators to deliver learning and development opportunities to the Student Success Unit. Arranges and maintains training certification/documentation for the various affiliated associations to maintain accreditation - CRLA, UMKC - SI program, etc. This includes overseeing lesson plan development and assessment for all training programs to assure best practices are followed. Oversees assessment practices and assures adherence to mission and learning outcomes for the Student Success Unit. Develops assessment strategies to measure impact of program and workshop outreach efforts, including social media engagement across various online platforms. Guides the Outreach and Workshop Specialist to provide outreach efforts inclusive of social media, face to face efforts (i.e. tabling, classroom announcements, participation in student panels & resource fairs), and physical and virtual marketing Maintains a supportive environment for student success staff through team building, appreciation, and recognition endeavors Supports the development of relevant learning materials, techniques and strategies for improvement and success in academic work, college transition and student development Ensures that evaluation and assessment of the effectiveness of Educational Skills Development strategies is being maintained Oversees Learning & Development, Appreciation, and Marketing Budget of $50,000. Knowledge, Skills & Abilities Enhanced and up to date knowledge of learning assistance and student support field including thorough knowledge of methods, procedures and practices of counseling, advising, learning assistance and/or student support professions. Understanding and sensitivity to the SJSU population and possessing multicultural competencies. Ability to advise students individually or in groups on varied and complex matters. Knowledge and ability to apply Student Development and Identity Development Theories. Knowledge and ability to use principles of supervision. Ability to maintain confidentiality and appropriately handle sensitive communications with students, staff, faculty, and external agencies. Demonstrated ability to interact effectively with students, staff, and faculty with excellent skills in written and oral communication as well as the ability to work collaboratively and plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations. Ability to reason logically, analyze, and solve organizational and operational problems with consideration being taken from multiple perspectives. Ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations. Capacity to handle multiple work priorities, organize and plan work and projects and perform accurately in a detail-oriented environment. Proficiency and knowledge of computer applications in innovative teaching and database management. Working knowledge of software applications: word processing, spreadsheet, database management. Solid presentation design and facilitation skills. Ability to communicate with constituents in a professional and respectful manner. Required Qualifications Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Preferred Qualifications A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field 2-3 years of experience with designing interactive lesson plans and/or curriculum material, along with facilitating workshops and/or training sessions. 2-3 years of experience with supervision or coaching of students, colleagues, and/or staff employees. Understanding of accreditation requirements and tasks needed to undergo periodic reviews/applications. Experience working with peer educators in a higher education setting. Experience with assessment/evaluation and aligning outcomes with goals for program improvement. Experience with project management, such as the strategic development and coordination of multiple tasks, meeting deadlines, and delegation of duties. Compensation Classification: Student Services Professional IV Anticipated Hiring Range: $5,595/month - $6,300/month CSU Salary Range: $5,732/month - $8,176/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: February 6, 2024 through February 20, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Feb 06 2024 Pacific Standard Time Applications close: Closing Date/Time:
Jul 14, 2024
Job Summary Reporting to the Senior Director for Educational Programs & Academic Support, the Assistant Director for Training and Assessment develops and coordinates the recruitment, training and assessment for the Student Success unit with SJSU Student Affairs. This development includes recruitment and selection of new peer educators, new peer educator training, and on-going professional development opportunities for all peer educators (academic peer educators, learning assistants, mentors and student assistants in the various departments, orientation leaders, supplemental instruction leaders, and tutors). This position will work closely with all of the departments in the Student Success Unit to provide assessment and support for accreditation efforts. In addition, this position will oversee a full-time professional staff member that supports outreach and workshops for various student success units. Key Responsibilities Manages the recruitment, selection, and hiring of new peer educators every semester. In collaboration with department leads, assesses hiring needs and coordinates common application and marketing materials to promote and yield highly qualified candidates for a variety of peer educator/mentor/student assistant positions. Oversees curriculum decisions, coordinates presenters, and facilitates new peer educator foundational training in collaboration with department leads. Designs, coordinates, and facilitates on-going professional development and community building/teamwork opportunities for new and returning peer educators in consultation with program directors. Provides support and guidance to program directors and program coordinators in the Student Success Unit for their program learning and development including the various levels of training and meetings. Guides and supports a graduate student and/or 2-4 peer educators to deliver learning and development opportunities to the Student Success Unit. Arranges and maintains training certification/documentation for the various affiliated associations to maintain accreditation - CRLA, UMKC - SI program, etc. This includes overseeing lesson plan development and assessment for all training programs to assure best practices are followed. Oversees assessment practices and assures adherence to mission and learning outcomes for the Student Success Unit. Develops assessment strategies to measure impact of program and workshop outreach efforts, including social media engagement across various online platforms. Guides the Outreach and Workshop Specialist to provide outreach efforts inclusive of social media, face to face efforts (i.e. tabling, classroom announcements, participation in student panels & resource fairs), and physical and virtual marketing Maintains a supportive environment for student success staff through team building, appreciation, and recognition endeavors Supports the development of relevant learning materials, techniques and strategies for improvement and success in academic work, college transition and student development Ensures that evaluation and assessment of the effectiveness of Educational Skills Development strategies is being maintained Oversees Learning & Development, Appreciation, and Marketing Budget of $50,000. Knowledge, Skills & Abilities Enhanced and up to date knowledge of learning assistance and student support field including thorough knowledge of methods, procedures and practices of counseling, advising, learning assistance and/or student support professions. Understanding and sensitivity to the SJSU population and possessing multicultural competencies. Ability to advise students individually or in groups on varied and complex matters. Knowledge and ability to apply Student Development and Identity Development Theories. Knowledge and ability to use principles of supervision. Ability to maintain confidentiality and appropriately handle sensitive communications with students, staff, faculty, and external agencies. Demonstrated ability to interact effectively with students, staff, and faculty with excellent skills in written and oral communication as well as the ability to work collaboratively and plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations. Ability to reason logically, analyze, and solve organizational and operational problems with consideration being taken from multiple perspectives. Ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations. Capacity to handle multiple work priorities, organize and plan work and projects and perform accurately in a detail-oriented environment. Proficiency and knowledge of computer applications in innovative teaching and database management. Working knowledge of software applications: word processing, spreadsheet, database management. Solid presentation design and facilitation skills. Ability to communicate with constituents in a professional and respectful manner. Required Qualifications Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Preferred Qualifications A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field 2-3 years of experience with designing interactive lesson plans and/or curriculum material, along with facilitating workshops and/or training sessions. 2-3 years of experience with supervision or coaching of students, colleagues, and/or staff employees. Understanding of accreditation requirements and tasks needed to undergo periodic reviews/applications. Experience working with peer educators in a higher education setting. Experience with assessment/evaluation and aligning outcomes with goals for program improvement. Experience with project management, such as the strategic development and coordination of multiple tasks, meeting deadlines, and delegation of duties. Compensation Classification: Student Services Professional IV Anticipated Hiring Range: $5,595/month - $6,300/month CSU Salary Range: $5,732/month - $8,176/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: February 6, 2024 through February 20, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Feb 06 2024 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Senior Director of University Housing performs duties under the general supervision and takes work lead direction from the Assistant Director for Residential Accounts and Financial Services. This incumbent works independently to achieve specified outcomes, the Financial Operations Coordinator is responsible for assisting with coordination and supports business operations processes including billing and auditing, meal plan administration and license cancellations. In addition, Financial Operations Coordinator assists and supports coordination of cashiering, provides front facing response and follow up to residents inquiries. Key Responsibilities Utilizing campus IPP due dates, assists with coordination of billing upload and due dates with Financial Operations staff. Performs scheduled fee assessments in StarRez to create regular batch uploads to campus PeopleSoft system. Processes billing charges and changes for telephone, parking, meal plans, room, and activities. Regularly audits various reports generated from housing management software (StarRez) to ensure accuracy and billing integrity, making necessary corrections prior to fee assessment. Analyzes data entered then generates and uploads charge adjustments due to occupancy, meal plan changes or miscellaneous fee assessment. Researches accounts with discrepancies and initiates corrections as needed or refers to the proper staff to make corrections. Explains policy and answers questions regarding the UHS license, application and cancellation processes, payment deadlines, meal plan inquiries, and housing charges posted to the student account in PeopleSoft. Counsels residents regarding cancellation of their License Agreement. Processes parking requests via DocuSign and updates student parking car information using StarRez database. Assists with coordination of semester meal plan upload from UHS to Spartan Shops, ensures accurate billing to resident accounts, analyses, and researches subsequent sales and cancellations, ensures compliance with UHS and Spartan Shops internal policies. Responds to resident’s inquiries regarding account balance, late fees or holds, reduced initial payment process, and any other housing related questions. Researches and reconciles accounts, initiates corrections to accounts using StarRez, PeopleSoft and CASHNet. Meets with prospective and current residents to discuss delinquency issues providing support to Resident Billing Coordinator and Licensing and Financial Specialist Knowledge, Skills & Abilities Knowledge of word processing, spreadsheet, PeopleSoft, and database software. Ability to review financial documents for accuracy, completeness, validity and adherence to standards. Demonstrated ability to understand, interpret and apply policies and regulations in specific situations. Ability to compute and post figures efficiently and accurately. Ability to review financial documents for accuracy, completeness, validity and adherence to standards. Ability to compute and post figures efficiently and accurately. Demonstrated ability to perform complex tasks involving independent judgment, accuracy and speed. Must be able to work while under the heavy pressure of constant deadlines. Must have excellent written and verbal communications skills. Ability to research problems independently. Thorough knowledge of UHS business practices including (but not limited to) applications, assignments, cashiering, billing and facilities. Knowledge of SQL. Knowledge of StarRez and PeopleSoft databases. Ability to analyze complex data, interpret financial records and determine most efficient method of implementation. Ability to resolve complex issues, make independent decisions, exercise sound judgment, and follow through to completion. Requires attention to detail and accurate data entry. Proficient use of basic methods and procedures to research various topics. Ability to analyze, audit, and process all types of payment requests. Ability to act as a primary information source for staff members in functional unit. Required Qualifications Any equivalent combination of education and experience which provides the required knowledge and abilities. Equivalent to three years of progressively responsible financial record-keeping experience which has provided the above knowledge and abilities. Preferred Qualifications Bachelor’s Degree in Business Administration, Finance, Accounting or a related field Experience working with billing process. Experience conducting an auditing process. Experience working in a residential or property management environment. Experience working in an educational environment Compensation Classification: Accounting Technician II Anticipated Hiring Range: $4,055/month - $4,288/month CSU Salary Range: $3,688/month - $6,122/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: May 1, 2024 through May 15, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: May 01 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Job Summary Reporting to the Senior Director of University Housing performs duties under the general supervision and takes work lead direction from the Assistant Director for Residential Accounts and Financial Services. This incumbent works independently to achieve specified outcomes, the Financial Operations Coordinator is responsible for assisting with coordination and supports business operations processes including billing and auditing, meal plan administration and license cancellations. In addition, Financial Operations Coordinator assists and supports coordination of cashiering, provides front facing response and follow up to residents inquiries. Key Responsibilities Utilizing campus IPP due dates, assists with coordination of billing upload and due dates with Financial Operations staff. Performs scheduled fee assessments in StarRez to create regular batch uploads to campus PeopleSoft system. Processes billing charges and changes for telephone, parking, meal plans, room, and activities. Regularly audits various reports generated from housing management software (StarRez) to ensure accuracy and billing integrity, making necessary corrections prior to fee assessment. Analyzes data entered then generates and uploads charge adjustments due to occupancy, meal plan changes or miscellaneous fee assessment. Researches accounts with discrepancies and initiates corrections as needed or refers to the proper staff to make corrections. Explains policy and answers questions regarding the UHS license, application and cancellation processes, payment deadlines, meal plan inquiries, and housing charges posted to the student account in PeopleSoft. Counsels residents regarding cancellation of their License Agreement. Processes parking requests via DocuSign and updates student parking car information using StarRez database. Assists with coordination of semester meal plan upload from UHS to Spartan Shops, ensures accurate billing to resident accounts, analyses, and researches subsequent sales and cancellations, ensures compliance with UHS and Spartan Shops internal policies. Responds to resident’s inquiries regarding account balance, late fees or holds, reduced initial payment process, and any other housing related questions. Researches and reconciles accounts, initiates corrections to accounts using StarRez, PeopleSoft and CASHNet. Meets with prospective and current residents to discuss delinquency issues providing support to Resident Billing Coordinator and Licensing and Financial Specialist Knowledge, Skills & Abilities Knowledge of word processing, spreadsheet, PeopleSoft, and database software. Ability to review financial documents for accuracy, completeness, validity and adherence to standards. Demonstrated ability to understand, interpret and apply policies and regulations in specific situations. Ability to compute and post figures efficiently and accurately. Ability to review financial documents for accuracy, completeness, validity and adherence to standards. Ability to compute and post figures efficiently and accurately. Demonstrated ability to perform complex tasks involving independent judgment, accuracy and speed. Must be able to work while under the heavy pressure of constant deadlines. Must have excellent written and verbal communications skills. Ability to research problems independently. Thorough knowledge of UHS business practices including (but not limited to) applications, assignments, cashiering, billing and facilities. Knowledge of SQL. Knowledge of StarRez and PeopleSoft databases. Ability to analyze complex data, interpret financial records and determine most efficient method of implementation. Ability to resolve complex issues, make independent decisions, exercise sound judgment, and follow through to completion. Requires attention to detail and accurate data entry. Proficient use of basic methods and procedures to research various topics. Ability to analyze, audit, and process all types of payment requests. Ability to act as a primary information source for staff members in functional unit. Required Qualifications Any equivalent combination of education and experience which provides the required knowledge and abilities. Equivalent to three years of progressively responsible financial record-keeping experience which has provided the above knowledge and abilities. Preferred Qualifications Bachelor’s Degree in Business Administration, Finance, Accounting or a related field Experience working with billing process. Experience conducting an auditing process. Experience working in a residential or property management environment. Experience working in an educational environment Compensation Classification: Accounting Technician II Anticipated Hiring Range: $4,055/month - $4,288/month CSU Salary Range: $3,688/month - $6,122/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: May 1, 2024 through May 15, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: May 01 2024 Pacific Daylight Time Applications close: Closing Date/Time:
California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
Job Summary: Reporting to the Associate Vice President for Student Affairs/Dean of Students, Director, Housing & Residential Life, the incumbent is a member of the Division of Student Affairs Council, and the Student Life Team. The Director of Housing and Residential Life will play an important role in the success of these spaces. Identifies and creates overall vision and strategic priorities for department direction. Identifies and leads the development of an overall department assessment plan. Leads the department's strategic planning process in concert with the Division of Student Affairs and the University. Responsibilities include, but are not limited to: DHRE Department Leadership: Responsible for administering a broad housing operations and services portfolio. The incumbent will independently develop and oversee a diverse residential community, including personnel management, staff development, operations, budget management, contract management, marketing, assessment, strategic planning, facility maintenance, student programming, student outreach, student success initiatives, and custodial services. Assures operational and conceptual integration of policies and programs within the unit, providing input and feedback in the representation of housing and residential education practices. Serve and provide supervisory oversight for professional staff, including hiring, training, and evaluation. Serve as the principal manager in identifying and creating the overall vision and strategic priorities for department direction. Identify and lead the strategic development and implementation of an overall department assessment plan. Lead the department's strategic planning process with the Division of Student Affairs and the University. Determine organizational structure and university relationships for the department’s emergency preparedness response, including consulting and working with internal and external stakeholders to support the health and safety of residents and staff. Develop, implement, and evaluate a curricular approach to residential community that is responsive to student needs and fosters and promotes developmentally sequenced learning for students while living on campus. Create a living climate that fosters each student resident's intellectual, cultural, social, and interpersonal growth through training and supervision of programs, live-in staff, and other educators. Recommend and implement co-curricular learning experiences that contribute to student success. Work collaboratively to engage and promote DEI activities for residents, staff, and faculty. Lead efforts to increase compliance and adherence to various federal and state mandates to maintain accessibility for all facilities. Have direct oversight of all facilities, to provide leadership in deferred maintenance strategies, increase energy efficiency, and improve quality of life. DSA and Campus Leadership: To ensure campus-wide effectiveness and a seamless student living and learning experience, this leadership role creates and maintains relationships with appropriate individuals and departments on and off campus, collaborating closely with numerous campus stakeholders including (but not limited to) Academic Affairs, Basic Needs & Student Support, CARE Team, Administration and Finance, Dining Services, Human Resources, Academic Success & University Advising (ASUA), Athletics, Student Conduct and Ethical Development, Admissions, The Office of Sustainability, Orientation and the First-Year Experience, Facilities Management, Budget Planning, the Office of Financial Aid, Risk Management, University Police, University Enterprises Corporation (UEC) and organizations within City of San Bernardino. Serves as a member of the Student Life Team within the Division of Student Affairs. Maintains awareness and understanding of federal, state, CSU, campus, and University policies and procedures to administer programs effectively. Advises the AVP/DOS and the Vice President for Student Affairs on long-range financial planning and strategies for Housing & Residential Education. Develop and foster effective and collaborative relationships to leverage the full potential of available resources and contribute to the university and division's mission of serving students. Serve as the department liaison for legal issues, working with University Counsel to respond and address on behalf of the department. Serves as a CARE Team member, including “on-call duty” periodically throughout the calendar year. Budget and Supervision: Directly supervise a team of two associate directors, two operations administrative analysts, one administrative services coordinator, & one budget analyst/specialist II. Indirectly supervise a team of up to 80 paraprofessional staff. Provides leadership for ongoing training and development of all DHRE staff, including student Resident Assistants, Academic Mentors, Student Coordinators, and Housing Student Assistants/Housing Facilities Assistants. Develop goals and strategic professional development plans with team members. Develop and administer an annual operating budget of nearly $16 million. Work collaboratively with the FTO division and university leadership to develop, create, and implement strong economic strategies. Marketing and Strategic Development: Develop and maintain strategic marketing and outreach plans in partnership with Outreach, Orientation, and other relevant campus partners to encourage students to attend CSUSB as a residential campus. Responsible for student housing marketing and communication of programs and services through website, social media, phone, email, and all other communication venues. Responsible for communications to students through all media options for student concerns. Manage efforts and strategies toward a comprehensive, strategic, and predictive model to maximize housing occupancy. Oversee the vision and implementation of the housing application, room assignment process, contracts, occupancy management, and software (StarRez). Responsible for housing and meal plan license oversight of all students who live in student housing. Develops and administers business operations processes, including housing rates, license contract implementation, and compliance for eligibility and timely payments of student housing revenues and meal plan fees. Work in collaboration with FTO and CSU partners to determine the fiscal outlook of the unit using sound business practices. Manage and identify annual planning for the Department of Housing and Residential Education (DHRE) capital improvement projects and renovations. Lead collaboration and planning between DHRE and Facilities Services for future facility planning needs and grounds maintenance. Other Duties as Assigned: Serve on committees, attend meetings, and perform other duties related to the Department of Housing and Residential Education or Division of Student Affairs. Minimum Qualifications: Required Education and Experience Master's degree in higher education, student affairs administration, college student personnel counseling or equivalent required. Minimum eight plus years of related experience in senior housing and residential life positions, or equivalent combination of experience and education. Valid CA driver's license. Required Qualifications Comprehensive knowledge and understanding of best practices for housing and residential education operations. Demonstrate effective managerial, supervisory, communication, and interpersonal skills. Must be flexible and be willing to assume new tasks and special projects. Ability to work effectively with a diverse student and staff community. Must be able to show sensitivity and flexibility in dealing with complex problems and situations. Ability to work autonomously and cooperatively within the department and campus community and pursue innovative ideas and solutions. Demonstrate strong critical thinking and oral and written communication skills. Must demonstrate knowledge and experience with occupancy management and projections, marketing, and hands-on day-to-day operations of a housing unit. Must possess effective organizational, time management, diplomacy, and project management skills. Ability to exercise sound judgment and perform in a leadership capacity. Ability to establish and maintain collaborative relationships with students, faculty, staff, and parents and engage others through a participative process while serving as a key decision-maker. Understand and effectively communicate parameters of contemporary residential life and university housing practices. Demonstrate a strong understanding of and commitment to diversity, social justice, and the creation of an inclusive work and living environment. Preferred Qualifications Significant experience as an innovative leader managing a team, programs, and services; success in enhancing student learning through residential living. Strong record of accomplishment of building successful teams and effective partnerships with colleagues and key stakeholder groups. Demonstrated expansive knowledge of and strong foundation in multiple housing and residential life functions including budgeting and finance, crisis management, residential technology, facility maintenance and custodial, room assignments/billing, marketing and outreach, summer conferences, budget development, student development theory, staff supervision and professional development, student conduct, and working with and supporting underserved students. Passion for creating environments that transform and enhance students' academic and personal success. Appreciation of diversity and difference and an understanding of the influence of social identities on the living student experience. Strong knowledge of FERPA and Title IX. Ability to show sensitivity and flexibility in dealing with complex problems and situations, work autonomously and cooperatively within the department, campus community, and city organizations and pursue innovative ideas and solutions. Supervisory experience with demonstrated ability to supervise and lead professional staff. Demonstrate knowledge and experience with occupancy management and projections. Familiarity with labor relations and how to work effectively within a unionized work environment staff. Possess effective organizational, time management, diplomacy, and project management skills. Design educational environments and activities utilizing research, assessment results on learning outcomes and high impact practices. Ability to establish and maintain collaborative relationships with students, faculty, staff, and parents and engage others through a participative process, while serving as key decision maker. Effective managerial, interpersonal, and collaboration skills and ability to manage conflict in a positive and pro-active manner. Proficiency with standard professional desktop software applications such as e-mail, MS Excel, and MS Word. Success in creating and implementing broad-ranging student support programs with measurable success. Compensation and Benefits: Anticipated Hiring Range: $11,667 - $12,261 per month Classification Salary Range: $6,563 - $21,066 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/At-will/On-call Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), evenings and weekends may be required to support department and university operations, programs, and events. Will be on-call, as needed. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), evenings and weekends may be required to support department and university operations, programs, and events. Will be on-call, as needed. This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status. This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two (2) calendar years following the appointment, subject to the Fair Political Practices Commission regulations. MPP: First considerations will be given to candidates who apply by Friday, June 21, 2024, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Drivers License Check Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Campus Security Authority This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: May 21 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Job Summary: Reporting to the Associate Vice President for Student Affairs/Dean of Students, Director, Housing & Residential Life, the incumbent is a member of the Division of Student Affairs Council, and the Student Life Team. The Director of Housing and Residential Life will play an important role in the success of these spaces. Identifies and creates overall vision and strategic priorities for department direction. Identifies and leads the development of an overall department assessment plan. Leads the department's strategic planning process in concert with the Division of Student Affairs and the University. Responsibilities include, but are not limited to: DHRE Department Leadership: Responsible for administering a broad housing operations and services portfolio. The incumbent will independently develop and oversee a diverse residential community, including personnel management, staff development, operations, budget management, contract management, marketing, assessment, strategic planning, facility maintenance, student programming, student outreach, student success initiatives, and custodial services. Assures operational and conceptual integration of policies and programs within the unit, providing input and feedback in the representation of housing and residential education practices. Serve and provide supervisory oversight for professional staff, including hiring, training, and evaluation. Serve as the principal manager in identifying and creating the overall vision and strategic priorities for department direction. Identify and lead the strategic development and implementation of an overall department assessment plan. Lead the department's strategic planning process with the Division of Student Affairs and the University. Determine organizational structure and university relationships for the department’s emergency preparedness response, including consulting and working with internal and external stakeholders to support the health and safety of residents and staff. Develop, implement, and evaluate a curricular approach to residential community that is responsive to student needs and fosters and promotes developmentally sequenced learning for students while living on campus. Create a living climate that fosters each student resident's intellectual, cultural, social, and interpersonal growth through training and supervision of programs, live-in staff, and other educators. Recommend and implement co-curricular learning experiences that contribute to student success. Work collaboratively to engage and promote DEI activities for residents, staff, and faculty. Lead efforts to increase compliance and adherence to various federal and state mandates to maintain accessibility for all facilities. Have direct oversight of all facilities, to provide leadership in deferred maintenance strategies, increase energy efficiency, and improve quality of life. DSA and Campus Leadership: To ensure campus-wide effectiveness and a seamless student living and learning experience, this leadership role creates and maintains relationships with appropriate individuals and departments on and off campus, collaborating closely with numerous campus stakeholders including (but not limited to) Academic Affairs, Basic Needs & Student Support, CARE Team, Administration and Finance, Dining Services, Human Resources, Academic Success & University Advising (ASUA), Athletics, Student Conduct and Ethical Development, Admissions, The Office of Sustainability, Orientation and the First-Year Experience, Facilities Management, Budget Planning, the Office of Financial Aid, Risk Management, University Police, University Enterprises Corporation (UEC) and organizations within City of San Bernardino. Serves as a member of the Student Life Team within the Division of Student Affairs. Maintains awareness and understanding of federal, state, CSU, campus, and University policies and procedures to administer programs effectively. Advises the AVP/DOS and the Vice President for Student Affairs on long-range financial planning and strategies for Housing & Residential Education. Develop and foster effective and collaborative relationships to leverage the full potential of available resources and contribute to the university and division's mission of serving students. Serve as the department liaison for legal issues, working with University Counsel to respond and address on behalf of the department. Serves as a CARE Team member, including “on-call duty” periodically throughout the calendar year. Budget and Supervision: Directly supervise a team of two associate directors, two operations administrative analysts, one administrative services coordinator, & one budget analyst/specialist II. Indirectly supervise a team of up to 80 paraprofessional staff. Provides leadership for ongoing training and development of all DHRE staff, including student Resident Assistants, Academic Mentors, Student Coordinators, and Housing Student Assistants/Housing Facilities Assistants. Develop goals and strategic professional development plans with team members. Develop and administer an annual operating budget of nearly $16 million. Work collaboratively with the FTO division and university leadership to develop, create, and implement strong economic strategies. Marketing and Strategic Development: Develop and maintain strategic marketing and outreach plans in partnership with Outreach, Orientation, and other relevant campus partners to encourage students to attend CSUSB as a residential campus. Responsible for student housing marketing and communication of programs and services through website, social media, phone, email, and all other communication venues. Responsible for communications to students through all media options for student concerns. Manage efforts and strategies toward a comprehensive, strategic, and predictive model to maximize housing occupancy. Oversee the vision and implementation of the housing application, room assignment process, contracts, occupancy management, and software (StarRez). Responsible for housing and meal plan license oversight of all students who live in student housing. Develops and administers business operations processes, including housing rates, license contract implementation, and compliance for eligibility and timely payments of student housing revenues and meal plan fees. Work in collaboration with FTO and CSU partners to determine the fiscal outlook of the unit using sound business practices. Manage and identify annual planning for the Department of Housing and Residential Education (DHRE) capital improvement projects and renovations. Lead collaboration and planning between DHRE and Facilities Services for future facility planning needs and grounds maintenance. Other Duties as Assigned: Serve on committees, attend meetings, and perform other duties related to the Department of Housing and Residential Education or Division of Student Affairs. Minimum Qualifications: Required Education and Experience Master's degree in higher education, student affairs administration, college student personnel counseling or equivalent required. Minimum eight plus years of related experience in senior housing and residential life positions, or equivalent combination of experience and education. Valid CA driver's license. Required Qualifications Comprehensive knowledge and understanding of best practices for housing and residential education operations. Demonstrate effective managerial, supervisory, communication, and interpersonal skills. Must be flexible and be willing to assume new tasks and special projects. Ability to work effectively with a diverse student and staff community. Must be able to show sensitivity and flexibility in dealing with complex problems and situations. Ability to work autonomously and cooperatively within the department and campus community and pursue innovative ideas and solutions. Demonstrate strong critical thinking and oral and written communication skills. Must demonstrate knowledge and experience with occupancy management and projections, marketing, and hands-on day-to-day operations of a housing unit. Must possess effective organizational, time management, diplomacy, and project management skills. Ability to exercise sound judgment and perform in a leadership capacity. Ability to establish and maintain collaborative relationships with students, faculty, staff, and parents and engage others through a participative process while serving as a key decision-maker. Understand and effectively communicate parameters of contemporary residential life and university housing practices. Demonstrate a strong understanding of and commitment to diversity, social justice, and the creation of an inclusive work and living environment. Preferred Qualifications Significant experience as an innovative leader managing a team, programs, and services; success in enhancing student learning through residential living. Strong record of accomplishment of building successful teams and effective partnerships with colleagues and key stakeholder groups. Demonstrated expansive knowledge of and strong foundation in multiple housing and residential life functions including budgeting and finance, crisis management, residential technology, facility maintenance and custodial, room assignments/billing, marketing and outreach, summer conferences, budget development, student development theory, staff supervision and professional development, student conduct, and working with and supporting underserved students. Passion for creating environments that transform and enhance students' academic and personal success. Appreciation of diversity and difference and an understanding of the influence of social identities on the living student experience. Strong knowledge of FERPA and Title IX. Ability to show sensitivity and flexibility in dealing with complex problems and situations, work autonomously and cooperatively within the department, campus community, and city organizations and pursue innovative ideas and solutions. Supervisory experience with demonstrated ability to supervise and lead professional staff. Demonstrate knowledge and experience with occupancy management and projections. Familiarity with labor relations and how to work effectively within a unionized work environment staff. Possess effective organizational, time management, diplomacy, and project management skills. Design educational environments and activities utilizing research, assessment results on learning outcomes and high impact practices. Ability to establish and maintain collaborative relationships with students, faculty, staff, and parents and engage others through a participative process, while serving as key decision maker. Effective managerial, interpersonal, and collaboration skills and ability to manage conflict in a positive and pro-active manner. Proficiency with standard professional desktop software applications such as e-mail, MS Excel, and MS Word. Success in creating and implementing broad-ranging student support programs with measurable success. Compensation and Benefits: Anticipated Hiring Range: $11,667 - $12,261 per month Classification Salary Range: $6,563 - $21,066 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/At-will/On-call Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), evenings and weekends may be required to support department and university operations, programs, and events. Will be on-call, as needed. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), evenings and weekends may be required to support department and university operations, programs, and events. Will be on-call, as needed. This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status. This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two (2) calendar years following the appointment, subject to the Fair Political Practices Commission regulations. MPP: First considerations will be given to candidates who apply by Friday, June 21, 2024, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Drivers License Check Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Campus Security Authority This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: May 21 2024 Pacific Daylight Time Applications close: Closing Date/Time: