City of Galveston, TX
Galveston, Texas, United States
Job Description Under general supervision, plans, performs utility billing, cashiering, and related customer service functions. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Opens and processes daily mail; posts utility payments; and processes receipts for various permits. Provides phone and personal assistance to customers regarding various questions and/or concerns; assists customers with new accounts, service termination, refunds and related topics; prints copies of bills for payment purposes; and provides information regarding other City services. Assists delinquent customers; arranges payment plans; generates delinquent reports and service disconnect notices; and develops service orders for disconnects. Prepares daily work orders for meter technicians to conduct field work; responds to two-way radio calls from technicians; and data enters completed work orders. Balances a cash drawer for water and permit payments; and balances checks and credit cards. Prepares daily deposits. Processes returned checks with insufficient funds; and contacts customers to resolve situations. Prepares monthly activity reports. Processes refunds; and updates accounts. Maintains waste disposal spreadsheets weekly; and provides updates as necessary. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of utility billing. Principles and practices of basic accounting/bookkeeping. Principles and practices of effective customer service. Business and personal computers; and spreadsheet software applications. Skill in: Handling situations requiring diplomacy, fairness, firmness, and sound judgment. Providing efficient customer service. Understanding and applying City policies and procedures. Explaining City policies and procedures. Handling money. Performing high volume data entry activities with a high degree of accuracy. Performing basic mathematic calculations with extreme accuracy. Multi-tasking. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School diploma or equivalent; AND one year of experience in utility billing operations and/or customer service; ORan equivalent combination of education and experience. Bilingual preferred. LICENSE AND CERTIFICATION: None. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed primarily in a standard office environment. May be required to lift and carry items weighing up to 25 pounds. Closing Date/Time: September 27, 2024 at 11:59 PM CST
Job Description Under general supervision, plans, performs utility billing, cashiering, and related customer service functions. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Opens and processes daily mail; posts utility payments; and processes receipts for various permits. Provides phone and personal assistance to customers regarding various questions and/or concerns; assists customers with new accounts, service termination, refunds and related topics; prints copies of bills for payment purposes; and provides information regarding other City services. Assists delinquent customers; arranges payment plans; generates delinquent reports and service disconnect notices; and develops service orders for disconnects. Prepares daily work orders for meter technicians to conduct field work; responds to two-way radio calls from technicians; and data enters completed work orders. Balances a cash drawer for water and permit payments; and balances checks and credit cards. Prepares daily deposits. Processes returned checks with insufficient funds; and contacts customers to resolve situations. Prepares monthly activity reports. Processes refunds; and updates accounts. Maintains waste disposal spreadsheets weekly; and provides updates as necessary. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of utility billing. Principles and practices of basic accounting/bookkeeping. Principles and practices of effective customer service. Business and personal computers; and spreadsheet software applications. Skill in: Handling situations requiring diplomacy, fairness, firmness, and sound judgment. Providing efficient customer service. Understanding and applying City policies and procedures. Explaining City policies and procedures. Handling money. Performing high volume data entry activities with a high degree of accuracy. Performing basic mathematic calculations with extreme accuracy. Multi-tasking. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School diploma or equivalent; AND one year of experience in utility billing operations and/or customer service; ORan equivalent combination of education and experience. Bilingual preferred. LICENSE AND CERTIFICATION: None. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed primarily in a standard office environment. May be required to lift and carry items weighing up to 25 pounds. Closing Date/Time: September 27, 2024 at 11:59 PM CST
LONGBOAT KEY
Town of Longboat Key, Florida, United States
The Town of Longboat Key is an Equal Opportunity / Affirmative Action Employer, who provides hiring preference to eligible veterans and their family members, and has a strong drug free workplace and alcohol abuse policy. Additionally, where appropriate, the Town may waive post-secondary education requirements for certain service members and veterans. General Description The Town of Longboat Key is an Equal Opportunity / Affirmative Action Employer, who provides hiring preference to eligible veterans and their family members, and has a strong drug free workplace and alcohol abuse policy. Additionally, where appropriate, the Town may waive post-secondary education requirements for certain servicemembers and veterans. The Town of Longboat Key is accepting applications for a Full-Time Financial Analyst in our Finance Department. An employment physical will be required, except for current employees who have met this requirement. EXPECTATIONS FOR ALL EMPLOYEES Supports the organization’s mission, vision and values by exhibiting the following behaviors: Be Service Minded Value Teamwork Be Professional Have the Utmost Integrity Demonstrates Mutual Respect Bring a Positive Attitude to Work Embrace Continuous Improvement Essential Functions FUNCTIONS Assessment Administration and Accounting for Canal Dredging Program Assessment Administration and Accounting for Utility Undergrounding Accountant / Cash Receipting and Advanced Excel Specialist SPECIFIC JOB DUTIES Assessment Administration. Position will administer the Non Ad-valorem Assessments for Canal Dredging Maintenance and Utility Undergrounding Projects, performing complex reconciliations for audits, preparing annual budget Resolutions and Commission agenda materials, and overseeing annual certification of tax rolls. Takes calls from citizens and realtors on assessment benefit inquiries, balances owed and maintenance schedules. This is a customer service-oriented position with moderate seasonal phone call volume and must have excellent communication skills, be able to handle complaints and resolve problems with tact. Works closely with Finance Director and Public Works Department in the administration of the programs. Position requires an Advanced Excel Specialist to analyze and manipulate complex data sets, create advanced formulas and functions, and develop reports and dashboards. Ability to troubleshoot and solve complex Excel related issues. Skills with ability to retrieve exports from Property Appraiser Records, sort, manipulate, perform analytical analysis. The position is primarily focused on, but not limited to the following: Administrative Expertise : Independently manage diverse administrative tasks essential to ongoing operations within the annual cycle. Data Management : Analyze and manipulate large, intricate datasets, ensuring accuracy and integrity throughout. Regulatory Compliance : Collaborate with Project Managers to ensure adherence to pertinent laws and regulations, particularly in government and taxation domains. Financial Oversight : Administer special district finances, including database management, financial tracking, and tax/assessment calculations. Legal Interpretation : Interpret legislative code sections and legal documents pertaining to special district bonds, offering insights and recommendations as needed. Cash Receipting. Position will perform certain cash receipting functions including the accurate recording of incoming payments (checks, cash, credit cards and EFTs) received by the Town, verifying accuracy of amounts received, ensuring all transactions are properly documented and recorded in the financial system. This position will perform daily reconciliations of credit card receipts in the financial system to the credit card merchant records and pull in matched merchant deposits into the bank reconciliation software. OTHER GENERAL JOB DUTIES Will be cross-trained and serve as backup, in handling of customer walk-ins and calls for Utility Billing Specialist, when out of office for PTO or on break. Work includes preparation, auditing, reconciliation, recording, processing, balancing and distribution of accounting records and reports. Report to work as required by the Disaster Plan Recovery guide and regular attendance during normal working schedule other than excused or job-related absences. Performs related duties as deemed necessary by the Town and communicated to the employee by his/her supervisor or department head. OTHER TASKS Every incidental duty connected with this position cannot be specified in the job description and an employee, at the discretion of the Town, may be required to perform duties that are not included in this job description. Employees are expected to take on additional duties as assigned or modify schedules to the best of their ability for the good of the team and the department. Knowledge, Abilities, & Qualifications JOB PERFORMANCE KNOWLEDGE AND ABILITIES Strong attention to detail, excellent organizational skills, proficiency in financial software and systems. Ability to organize work, prioritize, meet established deadlines, and follow up on assignments with minimal direction. Strong communication and interpersonal skills to collaborate with stakeholders at all levels. Skill in the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals. Strong analytical and problem-solving skills with the ability to interpret and present data effectively. Skill in performing business mathematics, including accounting, and finance functions. Ability to prepare accurate accounting reports and statements. Skilled with calculators and computers with ability to use word processing, spreadsheets and other accounting software. Able to work in a team environment and communicate professionally, verbally and in writing. MINIMUM QUALIFICATIONS PREFERRED: Bachelor’s degree in Accounting or relevant field or equivalent work experience. Certifications in Advanced Excel or related field. REQUIRED : Associate’s Degree in Accounting or a closely related field. Proven experience as an advanced Excel Specialist or similar role. Expertise in complex Excel formulas, functions, pivot tables, and data manipulation techniques. Proficiency in other Microsoft Office Suite applications, such as Word and PowerPoint. Working Conditions & Supplemental Information WORKING CONDITIONS General office environment; majority of time is spent in town hall at a desk or computer workstation. Will be involved in off-site Public Outreach meetings and Public Hearings for the initial establishment of Assessment Programs. The Town of Longboat Key is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the Town of Longboat Key provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The Town is a Drug Free Workplace, in compliance with the Drug Free Workplace Act of 1988, in § 440.102, FS and Rules 59A-24 F.A.C (Florida Administrative Code). State and federal laws and regulations may subject certain employees to additional drug testing requirements. Any employee who violates the program is subject to disciplinary action up to and including termination. We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. To learn more details, visit our Web page at: https://www.longboatkey.org/town-government/departments/human-resources/employee-benefits Closing Date/Time: 9/30/2024 11:59 PM Eastern
The Town of Longboat Key is an Equal Opportunity / Affirmative Action Employer, who provides hiring preference to eligible veterans and their family members, and has a strong drug free workplace and alcohol abuse policy. Additionally, where appropriate, the Town may waive post-secondary education requirements for certain service members and veterans. General Description The Town of Longboat Key is an Equal Opportunity / Affirmative Action Employer, who provides hiring preference to eligible veterans and their family members, and has a strong drug free workplace and alcohol abuse policy. Additionally, where appropriate, the Town may waive post-secondary education requirements for certain servicemembers and veterans. The Town of Longboat Key is accepting applications for a Full-Time Financial Analyst in our Finance Department. An employment physical will be required, except for current employees who have met this requirement. EXPECTATIONS FOR ALL EMPLOYEES Supports the organization’s mission, vision and values by exhibiting the following behaviors: Be Service Minded Value Teamwork Be Professional Have the Utmost Integrity Demonstrates Mutual Respect Bring a Positive Attitude to Work Embrace Continuous Improvement Essential Functions FUNCTIONS Assessment Administration and Accounting for Canal Dredging Program Assessment Administration and Accounting for Utility Undergrounding Accountant / Cash Receipting and Advanced Excel Specialist SPECIFIC JOB DUTIES Assessment Administration. Position will administer the Non Ad-valorem Assessments for Canal Dredging Maintenance and Utility Undergrounding Projects, performing complex reconciliations for audits, preparing annual budget Resolutions and Commission agenda materials, and overseeing annual certification of tax rolls. Takes calls from citizens and realtors on assessment benefit inquiries, balances owed and maintenance schedules. This is a customer service-oriented position with moderate seasonal phone call volume and must have excellent communication skills, be able to handle complaints and resolve problems with tact. Works closely with Finance Director and Public Works Department in the administration of the programs. Position requires an Advanced Excel Specialist to analyze and manipulate complex data sets, create advanced formulas and functions, and develop reports and dashboards. Ability to troubleshoot and solve complex Excel related issues. Skills with ability to retrieve exports from Property Appraiser Records, sort, manipulate, perform analytical analysis. The position is primarily focused on, but not limited to the following: Administrative Expertise : Independently manage diverse administrative tasks essential to ongoing operations within the annual cycle. Data Management : Analyze and manipulate large, intricate datasets, ensuring accuracy and integrity throughout. Regulatory Compliance : Collaborate with Project Managers to ensure adherence to pertinent laws and regulations, particularly in government and taxation domains. Financial Oversight : Administer special district finances, including database management, financial tracking, and tax/assessment calculations. Legal Interpretation : Interpret legislative code sections and legal documents pertaining to special district bonds, offering insights and recommendations as needed. Cash Receipting. Position will perform certain cash receipting functions including the accurate recording of incoming payments (checks, cash, credit cards and EFTs) received by the Town, verifying accuracy of amounts received, ensuring all transactions are properly documented and recorded in the financial system. This position will perform daily reconciliations of credit card receipts in the financial system to the credit card merchant records and pull in matched merchant deposits into the bank reconciliation software. OTHER GENERAL JOB DUTIES Will be cross-trained and serve as backup, in handling of customer walk-ins and calls for Utility Billing Specialist, when out of office for PTO or on break. Work includes preparation, auditing, reconciliation, recording, processing, balancing and distribution of accounting records and reports. Report to work as required by the Disaster Plan Recovery guide and regular attendance during normal working schedule other than excused or job-related absences. Performs related duties as deemed necessary by the Town and communicated to the employee by his/her supervisor or department head. OTHER TASKS Every incidental duty connected with this position cannot be specified in the job description and an employee, at the discretion of the Town, may be required to perform duties that are not included in this job description. Employees are expected to take on additional duties as assigned or modify schedules to the best of their ability for the good of the team and the department. Knowledge, Abilities, & Qualifications JOB PERFORMANCE KNOWLEDGE AND ABILITIES Strong attention to detail, excellent organizational skills, proficiency in financial software and systems. Ability to organize work, prioritize, meet established deadlines, and follow up on assignments with minimal direction. Strong communication and interpersonal skills to collaborate with stakeholders at all levels. Skill in the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals. Strong analytical and problem-solving skills with the ability to interpret and present data effectively. Skill in performing business mathematics, including accounting, and finance functions. Ability to prepare accurate accounting reports and statements. Skilled with calculators and computers with ability to use word processing, spreadsheets and other accounting software. Able to work in a team environment and communicate professionally, verbally and in writing. MINIMUM QUALIFICATIONS PREFERRED: Bachelor’s degree in Accounting or relevant field or equivalent work experience. Certifications in Advanced Excel or related field. REQUIRED : Associate’s Degree in Accounting or a closely related field. Proven experience as an advanced Excel Specialist or similar role. Expertise in complex Excel formulas, functions, pivot tables, and data manipulation techniques. Proficiency in other Microsoft Office Suite applications, such as Word and PowerPoint. Working Conditions & Supplemental Information WORKING CONDITIONS General office environment; majority of time is spent in town hall at a desk or computer workstation. Will be involved in off-site Public Outreach meetings and Public Hearings for the initial establishment of Assessment Programs. The Town of Longboat Key is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the Town of Longboat Key provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The Town is a Drug Free Workplace, in compliance with the Drug Free Workplace Act of 1988, in § 440.102, FS and Rules 59A-24 F.A.C (Florida Administrative Code). State and federal laws and regulations may subject certain employees to additional drug testing requirements. Any employee who violates the program is subject to disciplinary action up to and including termination. We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. To learn more details, visit our Web page at: https://www.longboatkey.org/town-government/departments/human-resources/employee-benefits Closing Date/Time: 9/30/2024 11:59 PM Eastern