The Position
Why Join Contra Costa County Health Services? The Contra Costa County Health Services Department is offering an excellent career opportunity for qualified individuals interested in the Community Health Worker II positions. We are seeing to fill multiple vacancies throughout Contra Costa County within the Public Health Division, the Contra Costa Regional Medical Center (CCRMC), and Health Centers.
Community Health Workers work closely with professional staff and perform a variety of tasks associated with the public health program(s) to which they are assigned. Typical tasks routinely performed by Community Health Workers include providing information/ referral to patients, completing applications, documenting in patient charts, stocking and distributing information/ referral materials, arranging transportation for patients being discharged from the hospital, and assisting professional staff with interview of patients.
The Health Care for the Homeless (HCH) program is part of the Public Health division and provides high-quality health services to patients who are experiencing homelessness in Contra Costa County. The program's vision is that all people experiencing homelessness in Contra Costa County can access comprehensive healthcare services to improve their health status, effectively manage any chronic conditions and thrive as community members. The team includes bilingual medical, dental, behavioral health, social support and administrative professionals who provide direct care and referrals for many services.
The Medical Social Services department strives to assist patients with social service needs, including connection to public benefits, systems navigation, and more. Position associated within this department are located in Ambulatory Care clinics at the hospital and health centers throughout Contra Costa County.
We are looking for someone who:- Effectively responds to urgent requests in a timely manner in an atmosphere with competing demands
- Has knowledge of computer software and office practices and procedures including filing and record keeping
- Can communicate effectively verbally and in writing
- Can engage in collaborative relationships with providers, other members of the clinical team, and community organizations to ensure quality patient care
- Exhibits and demonstrates cultural sensitivity with diverse and medically vulnerable populations to ensure that healthcare services are delivered in a culturally appropriate manner
- Is interested in continuous learning and staying updated on the latest healthcare trends, community resources, and best practices in community health work
What you will typically be responsible for: - Assisting with Medi-Cal and Cal Fresh applications
- Reviewing medical charts for insurance, assisting clients with phone calls to Medi-Cal and other insurance providers as needed
- Maintaining stock of informational and referral materials
- Navigating through patient’s records and database systems
- Arranging transportation for patients and assisting with case management activities
- Working collaboratively with social workers and clinical staff to ensure patient care
A few reasons you might love this job:- Your work will impact the lives, health, and well-being of all residents
- Personal development and growth within the organization
- You will be working with a team of people who are dedicated and have a passion for their work, focusing on our common mission and goals to serve our community
- As an integrated system, Contra Costa County Health Services offers and presents multiple opportunities to grow professionally
A few challenges you might face in this job:- You will work with a variety of personalities and conflicting demands
- There may be unpredictable daily workflow and work assignments at times
- You will work in a fast-paced environment providing support for team members who provide direct services to populations experiencing complex needs
Competencies Required:- Critical Thinking: Analytically and logically evaluating information, propositions, and claims
- Reading Comprehension: Understanding and using written information
- Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
- Using Technology: Working with electronic hardware and software applications
- Attention to Detail: Focusing on the details of work content, work steps, and final work products
- Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
- Self-Management: Showing personal organization, self-discipline, and dependability
- Informing: Proactively obtaining and sharing information
- Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
- Customer Focus: Attending to the needs and expectations of customers
- Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
- Teamwork: Collaborating with others to achieve shared goals
To read the complete job description, please click here . The eligible list established from this recruitment may be used to fill future openings for up to 6 months.
Minimum Qualifications
License Required: Candidates must possess a valid California motor vehicle operator's license. Out of state valid motor vehicle operator's license will be accepted during the application process.
Education: Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate.
Experience: Eighteen (18) months of full time experience or its equivalent, having direct responsibility or participation in providing community outreach, client education, training, and support services in a community program that promotes health and health education.
Substitution for experience: Completion of 60 semester or 90 quarter units of college coursework which must have included 6 semester or 9 quarter units in health related coursework, or completion of a Community Health Worker Associates Degree or Community Health Worker Certification Program from an accredited college or university may be substituted for six (6) months of the required experience.
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Please note: applicants who qualify through the substitution path are
required to attach a copy of their college or university transcripts, or a copy of their degree, at the time of applying. Applications without this documentation attached will not be accepted.
Desirable Qualifications: - Experience with Medi-Cal (and other public benefit) applications
- Experience with Electronic Health Records and various Microsoft applications
- Current principles and practices of the homeless community and of homeless service providers
- Experience working with diverse and medically vulnerable populations
Selection Process
Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
Behavioral Consistency Questionnaire and Multiple-Choice Exam: Candidates that clearly demonstrate that they possess the minimum qualification, will be invited to participate in the online examination. Candidates will be asked to answer multiple-choice questions, and provide written responses to scenario-based questions, designed to evaluate candidates core competencies as they relate to the job. Candidates must achieve an average passing score of 70% or higher on each of the competencies assessed, as well as an overall passing score of 70% of higher. These competencies may include but are not limited to: Self-Management, Reading Comprehension, Using Technology, Building and Maintaining Relationships, and Critical Thinking . (Weighted 100%)
The assessments may be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment.TENTATIVE EXAM DATESRemote Exam: Week of May 27th, 2024
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
COVID-19 Vaccine RequirementsPlease note that as of August 24, 2021, Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found here: https://www.contracosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId=
CONVICTION HISTORYAfter you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKERAll Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITYIt is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits
Closing Date/Time: 5/22/2024 11:59 PM Pacific
