TPWD MISSION
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
PLEASE NOTE:
All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.
Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.
Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
WATCH OUR
VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit,
https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES:
Job Classification
Service
Military Specialty
Accounts Examiner I-V
No Military Crosswalk
Qualified veterans are encouraged to apply.
*More information on military occupational specialty codes can be found below:
https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the
Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at
https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference:
1. Veteran- DD214 showing honorable discharge.
2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders.
5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
BENEFITS:
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click
HERE to view our Benefits page.
HIRING CONTACT: Michael Hobson, (512) 389-4477
PHYSICAL WORK ADDRESS: TPWD Financial Resources, 4200 Smith School Rd. Building D, Austin, TX 78744
GENERAL DESCRIPTION:
Under the direction of the License Manager, this position performs routine (journey-level) accounts examination work including examining, auditing, and processing of recreational and/or commercial hunting and fishing license applications, permits, and entries into the automated licensing system. Answers inquiries by phone (phone queue), mail, and email, and provides guidance to the general public, license agents, and Texas Parks and Wildlife Department (TPWD) Offices regarding hunting and fishing regulations, customer accounts, and the issuance of recreational and commercial hunting and fishing licenses. Analyzes, edits, and completes source documents in support of the automated recreational and commercial hunting and fishing license system. Processes, examines, edits, and updates accounts. Contacts applicants, license holders, and license agents to resolve account problems. Assists with User Acceptance Testing (UAT) associated with automated license system. Assists, reviews, prepares, and responds to open records requests according to department and section policy and procedures. Assists with recreational and commercial hunting and fishing inventory as assigned. Responsible for completing assigned tasks and assisting in other areas during peak workload periods. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
NOTE: Telework for this position is eligible for 1 day per week after probational period.
Qualifications:
MINIMUM QUALIFICATIONS:
Education:
Graduation from High School or GED.
Experience:
One year of experience specifically related to customer service in person and/or over the phone, accounting, auditing or relevant quality control and written correspondence and processing and reviewing transactions.
Licensure:
Applicant must possess or be able to obtain and hold within 30 days of employment, a Texas class "C" driver's license.
PREFERRED QUALIFICATIONS:
Education:
Graduation from an accredited college or university with a Bachelor's degree in Accounting or Finance.
Experience:
Experience in working in a phone queue environment;
Experience in reviewing and auditing applications;
Experience in written communications;
Experience in planning and arranging workload tasks to meet schedules;
Experience in identifying errors during reviews while taking and/or recommending appropriate corrective actions for resolution.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of accounting and auditing procedures, processes, and techniques;
Knowledge of general office procedures;
Knowledge of automated system processing;
Knowledge of state tax laws, rules, and regulations;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;
Skill in planning and arranging workload tasks to meet schedules;
Skill in identifying errors during application audits and taking and/or recommending appropriate actions for resolutions;
Skill in using MS Word, Excel, and Outlook;
Skill in problem solving and attention to detail;
Skill in making independent, sound, and timely decisions;
Skill in the use of automated systems;
Ability to comprehend and interpret state and federal laws and regulations;
Ability to evaluate, apply, and communicate laws, regulations, agency policies, and procedures to related work situations and assignments;
Ability to handle and account for agency funds within set guidelines and procedures;
Ability to evaluate records for financial and regulatory compliance;
Ability to organize, analyze, consolidate, and interpret data related to the different automated financial systems;
Ability to track and complete documents related to employee processing statistics and work hours (inclusive of process sheets, leave balances, leave requests, and employee timesheets);
Ability to handle and account for agency funds within set guidelines and procedures;
Ability to evaluate records for financial and regulatory compliance;
Ability to organize, analyze, consolidate and interpret data related to the different automated financial systems;
Ability to balance money associated with applications received and processed;
Ability to accurately follow instructions;
Ability to work independently with little or no supervision;
Ability to work as a member of a team;
Ability to work accurately with numerical details in a high volume setting;
Ability to work under stressful conditions;
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;
Ability to work efficiently, and in a dependable, organized and productive manner;
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS:
Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday;
Required to work overtime, as necessary;
Required to conform to TPWD dress and grooming standards, work rules, and safety standards;
Non-smoking environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
Closing Date: May 21, 2024, 11:59:00 PM
