Job Description and Duties
Are you interested in joining a friendly team in a prestigious State agency that seeks to ensure the justice and safety of our most vulnerable citizens and help safeguard the state's Medi-Cal program? If you are a detailed problem solver with strong analytical and organizational skills, then the California Department of Justice, Division of Medi-Cal Fraud and Elder Abuse (DMFEA), is looking for you!
As a Staff Services Analyst (SSA) in the DMFEA Complaint and Data Branch, you will have the opportunity to work in a dynamic team committed to providing excellent customer service.
Under the supervision of the Staff Services Manager I, the SSA performs difficult analytical and research support functions in the Complaint and Data Branch, which is DMFEA's centralized complaint intake unit. The SSA reviews incoming complaints, inputs the details into the case management system, and develops investigative leads to identify potential areas of Medi-Cal fraud and elder abuse. The SSA provides technical training and assistance to the Complaint and Data Branch staff and other DMFEA personnel.
Please let us know how you heard about our position by taking this brief survey:
https://www.surveymonkey.com/r/P7X675V
You will find additional information about the job in the
Duty Statement .
Working Conditions
Telework is available but is contingent on DMFEA's operational needs. Telework requires California residency.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Job Code #: JC-427416
Position #(s): 423-652-5157-006
423-652-5157-901
Working Title: Complaint Intake Analyst Classification: STAFF SERVICES ANALYST
$3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C
# of Positions: 2
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Facility: DMFEA Personnel
Department Information
- These positions are located in the Division of Medi-Cal Fraud and Elder Abuse, Investigation Section, Complaint and Data Branch, Sacramento Regional Office.
- Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
- Individuals who are new to State service or looking to promote must have list eligibility in order to gain employment with the Department of Justice. To access the Staff Services Analyst Examination and obtain list eligibility, please click HERE . Additional exams and information can be found at: https://oag.ca.gov/careers/exams .
- For more information about the department, please visit the Attorney General's website at www.oag.ca.gov
Special Requirements
- A fingerprint check is required.
- If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required upon appointment.
- Clearly indicate JC-427416 and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
- Clearly indicate the basis of your eligibility in the "Explanations" section located on the first page of your State Application.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/15/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice
Attn: Sheela Kowdle (JC - 427416)
2329 Gateway Oaks Drive
Sacramento , CA 95833
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice
Sheela Kowdle (JC - 427416)
2329 Gateway Oaks Drive
Sacramento , CA 95833
08:30 AM - 04:30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications -
A Statement of Qualification (SOQ) is required. Applicants who do not submit an SOQ will not be considered for this position. See below for the SOQ prompt. Please note that resumes, letters, transcripts, degrees, your state application, cover letters and other materials will not take the place of the SOQ.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Knowledge and experience with MS Excel, Adobe, Outlook, State Administrative Manual, and State Contract Manual. Ability to analyze and resolve problems, communicate effectively both orally and in writing, and work effectively with all levels of management, executives, and other state agencies. The individual should be dependable, motivated, punctual, and have excellent organizational skills, all while being a team player.
Benefits
Benefit Information - Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Shylaja Kowdle
(916) 621-1790
DMFEA_Personnel@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications
The SOQ serves as documentation of your ability to present information clearly and concisely in writing and should be typed in 12-point Arial font, single-spaced, and no more than two pages in length. Failure to follow the format will result in disqualification. Address the following questions while providing specific information which demonstrates how your knowledge, skills, and abilities meet the needs of this position as described in the duty statement.
Please explain how you stay organized and prioritized various projects and assignments to ensure accuracy and completion. Describe your experience working in a team environment. Explain how you developed and maintained positive, productive working relationships with peers and management.
Additional Information on Application Filing
Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure the timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Closing Date/Time: 5/15/2024
