SON Combest IT Support Technician II
Lubbock
37339BR
Position Description
The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.
Major/Essential Functions
This IT position supports the TTUHSC SON Combest clinics and programs with IT needs. Duties consist of identifying, diagnosing, and resolving technology issues for users of computer software and hardware. Able to provide technology support in a call center environment and communicate clear solutions to end-users.
Primary scope of responsibilities:
- Troubleshoots and installs hardware and software on existing and new systems. Provides technical support for new and existing systems including desktops, laptops, printers, mobile devices, and miscellaneous equipment needs.
- Oversees necessary equipment and supplies are in good working order (computer hardware and software designated for use by this position).
- Collaborates on IT Projects related to office expansion, building construction, infrastructure upgrades, network topology as identified.
- Participates in regular meetings with technology staff to insure proper integration of processes and procedures regarding institutional and departmental IT projects as identified.
- Assists in solving network associated access issues encountered by employees.
- Complete required institutional and departmental trainings assigned.
Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years.
This position is subject to the CMS vaccination mandate.
To apply, please visit:
https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=862228All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
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