Manager of Transportation Operations Support

  • BART
  • Oakland, California
  • Apr 23, 2024
Full Time Administration and Management Transportation or Transit
  • Salary: 130,085 USD

Job Description

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Job Summary

Pay Rate
Non-Rep Payband 9
Annual Salary: $130,085.00 (Minimum) - $197,080.00 (Maximum)
*Initial negotiable annual salary rate will be between $130,085.00 - $183,313.64 annually to commensurate with education and experience.

Reports To
Assistant Chief Transportation Officer

Current Assignment
This announcement will be used to establish an eligibility list for vacancies that may occur within the next twelve (12) months.

The ideal candidate will assume management responsibility for the activities and operations relating to the assigned area including the development, analysis, and preparation of procedures, standards, directives for transportation station operations, passenger and employee safety and program performance evaluation.

The incumbent will also provide administrative oversight of the transportation support functions, such as the development, preparation, and dissemination of procedures, standards and manuals for standard operations, station cleaning, safety, passenger service and performance reporting. Assignments may include mainline operation support as necessary.

The ideal candidate will demonstrate the following preferred knowledge, skills and abilities beyond the minimum qualifications:

  • Understanding of safety rules;
  • Operations characteristics, services and activities of a comprehensive rail system;
  • Principles and practices of public rail operations and administration; program and budget development and administration, and of supervisor, training and performance evaluation; and of research, analysis, and report preparation;
  • Ability to oversee and participate in the development and administration of policies and procedures of station and rail operations in a large metropolitan public transportation system;
  • Organization and planning;
  • Advanced ability to prepare clear and concise analytical, statistical and written reports and presentations; and
  • Advanced knowledge and experience in PeopleSoft or other HRMS systems and Microsoft Office Suite.
Other requirements:
  • The incumbent will have 24-hour, 7-days per week on-call responsibility for rail or station operations or appearance problems.

Selection Process:
This position is represented by Amalgamated Transit Union (ATU). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations)

The selection process for this position will be in accordance with the applicable collective bargaining agreement, including consideration of seniority as appropriate.

Examples of Duties

Assumes management responsibility for assigned services for all activities and operations relating to the development, preparation and dissemination of procedures, standards, directives and manuals for station and rail operations passenger services and performance reporting including coordinating safe and efficient revenue operations, and developing and administering assigned safety programs.

Manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends and administers policies and procedures.
Monitors and evaluates the efficiency and effectiveness of transportation service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels.

Plans, directs, coordinates and reviews the work plan for assigned staff; assigns work activities, projects and programs; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems.

Develops, prepares, evaluates operational strategies and directs the dissemination of methods and procedures for station and rail operations, appearance and performance reporting.

Meets with representatives of the District to ensure safe and efficient revenue operations; coordinates related activities of the transportation operations with those of other departments and divisions.

Develops and administers the safety program, and related activities for assigned personnel; implements safety rules, regulations and procedures; develops and disseminates safety bulletins; organizes and schedules safety training workshops.

Analyzes and evaluates transportation operations to determine budgetary impact in the event of service delivery changes; reports findings to Chief Transportation Officer and/or other management staff as requested.

Directs the preparation and submission of a variety of technical and complex reports regarding transportation operations.

Monitors developments and legislation related to assigned area of responsibility; evaluates impact upon district operations; recommends and implements equipment, practice and procedural improvements.

Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.

Oversees and participates in the development and administration of the division's annual budget; participates in the forecast of funds needed for staffing, equipment,

materials and supplies; monitors and approves expenditures; implements adjustments.

Serves as the liaison on activities impacting department operations and coordinates with other divisions, departments and outside agencies; negotiates and resolves sensitive and controversial issues.

Serves as staff on a variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence.

Provides staff assistance to the Chief Transportation Officer, including mainline operations assignments.

Conducts a variety of organizational studies, investigations and operational studies; recommends modifications to transportation operations programs, policies and procedures as appropriate.

Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of rail operations, safety and revenue operations.

Responds to and resolves difficult and sensitive citizen inquiries and complaints.

Responds to and coordinates resolution of major delays and incidents in rail service delivery.

Minimum Qualifications

Education:
A Bachelor’s degree in business administration, public administration or a closely related field from an accredited college or university.

Experience:
Five (5) years of (full-time equivalent) verifiable professional experience in station or rail operations progra m administration and at least two (2) years of management and/or supervisory experience.

Other Requirements:
Must be physically able to walk wayside on ballast for one mile. Must be physically able to climb aerial structures.
Must be physically able to climb two-story stairway to tower locations.

Substitution:
Additional professional experience as outlined above may be substituted for the educationona year-for-yearbasis.ABachelor’sdegreeispreferred.

Knowledge and Skills

Knowledge of:
  • Operational characteristics, services and activities of a comprehensive rail transportation system.
  • Principles and practices of public transit station and rail operations and administration.
  • Principles and practices of program development and administration.
  • Methods and techniques of evaluating station and rail operations and activities.
  • Methods and techniques of developing operational procedures, rules and regulations.
  • Administrative policies and procedures governing station and rail operations.
  • Principles of transit passenger and employee safety.
  • Principles of research, analysis and report preparation.
  • Principles and practices of transit revenue operations.
  • Principles and practices of budget preparation and administration.
  • Principles of supervision, training and performance evaluation.
  • Related Federal, State and local laws, codes and regulations.

Skill in:
  • Overseeing and participating in the development and administration of policies and procedures for station and rail operations in a large metropolitan public transportation system.
  • Overseeing, directing and coordinating the work of lower level staff.
  • Selecting, supervising, training and evaluating staff.
  • Participating in the development and administration of division goals, objectives and procedures.
  • Preparing and administering large program budgets.
  • Preparing clear and concise administrative and financial reports.
  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals.
  • Researching, analyzing and evaluating new service delivery methods and techniques.
  • Directing the development of procedures and standards for transportation operations.
  • Assessing budgetary impact of service delivery changes.
  • Developing and administering a safety program.
  • Interpreting and applying Federal, State and local policies, laws and regulations.
  • Communicating clearly and concisely, both orally and in writing.
  • Establishing and maintaining effective working relationships with those contacted in the course of the work.


Equal Employment Opportunity GroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .

The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.

Highlights
  • Medical Coverage (or $350/month if opted out)
  • Dental Coverage
  • Vision Insurance (Basic and Enhanced Plans Available)
  • Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
    • 2% @ 55 (Classic Members)
    • 2% @ 62 (PEPRA Members)
    • 3% at 50 (Safety Members - Classic)
    • 2.7% @ 57 (Safety Members - PEPRA)
    • Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)
Money Purchase Pension Plan (in-lieu of participating in Social Security tax)
  • 6.65% employer contribution up to annual maximum of $1,868.65
Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 5 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members.

Closing Date/Time: Continuous

Base Pay

130,085

Job Address

Oakland, California United States View Map