Patient Representative (Open only to City of Austin Employees)

  • City of Austin, TX
  • Austin, Texas
  • Apr 22, 2024
Full Time Administration and Management

Job Description

Minimum Qualifications
  • Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.
  • Any combination of related education and experience may be substituted


Licenses or Certifications:
None

Notes to Applicants
Position Overview:
This position is the responsible entity for providers is the Texas Vaccines for Children and Adult Safety Net Program. This position will be overseeing the program requirements in facilities under their jurisdiction. Some of the responsibilities include vaccine management, data reporting, program evaluation, documentation requirements, compliance to deadlines, updating contact forms and tools, coordinating immunization resources, and training and education for all provider TVFC programs.

APH Information
This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health’s website .

Immunization Requirement
Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy.

When completing the City of Austin employment application:

  • Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  • A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Be sure to provide the job title, employment dates, and description of responsibilities for all jobs you wish to be considered.
  • The application is an official document; incomplete applications will not be considered. A resume will not be considered, in lieu of a completed City of Austin application.
  • Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar and spelling, in helping us screen applications and determine candidates to be interviewed.
  • Work experience listed must include month, year, and a verifiable Supervisor or Human Resources phone number.
  • When completing the supplemental questions, please note that your answers must be supported by information contained in your application. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.



Salary and Benefits
Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan.

If you are selected to interview
Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive a military/veteran interview reference this position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required.

Regarding the Application:
  • Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.
  • All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any Austin Public Health worksite - including parking lots, garages, or in any personal vehicle located on the premises.
  • When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health.
  • This position is eligible for the Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.


Electronic Notification to Applications:
  • Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment, and minimize delays and costs.
  • Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner.
  • Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.


Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.
Pay Range
Commensurate
Hours
Monday - Friday
8:00 am - 5:00 pm
Job Close Date 05/06/2024 Type of Posting Reserved for City Employees Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Grant Funded Category Clerical Location 15 Waller St, 3rd floor Preferred Qualifications
  • Experience working with Immunizations. Experience using electronic health records systems, preferably ImmTrac, VAOS , and SAMS - PEAR .
  • Ability to travel to more than one work location.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs. Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients. Interviews and gathers information to assist patients with obtaining needed resources or services. Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services. Research and contact pharmaceutical companies for drugs, equipment, information and other services. Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services. Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests. Assist staff with clinic programs and outreach activities. Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations.

Responsibilities- Supervision and/or Leadership Exercised:
  • May provide leadership, work assignments, evaluation, training, and guidance to others
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


  • Knowledge of Local City, state, federal and health laws, rules, and regulations
  • Knowledge of community programs and services
  • Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs
  • Skill in coordination between patients, clinic staff, and others
  • Skill in research and persuasion
  • Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies
  • Skill in effectively utilizing community resources and programs
  • Skill in oral and written communication
  • Ability to take initiative and work independently
  • Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies
  • Ability to compile reports on clinic operations, resources, cost analysis, and other services
  • Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point).
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Patient Representative are Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services. Any combination of related education and experience may be substituted. Do you meet these minimum qualifications?
  • Yes
  • No
* Are you a current City of Austin employee?
  • Yes
  • No
* Please describe your experience and expertise in health education pertaining to immunizations and vaccine preventable diseases.
(Open Ended Question)
* Describe your bilingual, English/Spanish fluency level.
  • Speak, read, and write in both languages fluently
  • Speak English and Spanish fluently
  • Speak English and some Spanish
  • Fluent in English only
  • None of the above
* Do you have the ability to travel to multiple sites as part of the regular job duties?
  • Yes
  • No
* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
  • I acknowledge and understand this position requires a Criminal Background Investigation.
* Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement?
  • Yes, I will comply to the vaccinations required by the APH department
  • No, I cannot meet this requirement
* In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin?
  • Yes
  • No
If you answered yes to the question above, please describe your experience.
(Open Ended Question)


Optional & Required Documents

Required Documents Resume Optional Documents Cover Letter

Job Address

Austin, Texas United States View Map