Job Description and Duties
Software and System Engineering: The development and maintenance of systems discovery, optimization, and maintenance of the performance and functionality of a defined system, as well as the full lifecycle of end-user device solutions, including evaluation, configuration, provisioning, training, security, tracking, and support for an end-user computing environment.
Under the general direction of the Information Technology Manager I (ITM I), the incumbent works at the level of an advanced technical analyst on a complex system software project involving mission-critical control applications for the Department of Justice (DOJ) while under pressure in order to meet challenging time constraints. The incumbent must demonstrate a high level of initiative, effort, and dedication towards the timely completion of the assignment. The Information Technology Specialist I (ITS I) will be responsible for the ongoing upkeep and maintenance of the department's mission-critical Windows servers and VMware technologies and will work independently on complex system assignments. The incumbent will be responsible for providing support 24x7 for complex problems and issues. The incumbent serves as a project or team leader and manage research, installation, enhancement, configuration, security, maintenance, troubleshooting, backup, recovery and support of more complex projects such as Windows servers, enterprise file servers, active directory, provisioning physical and virtual servers, troubleshooting infrastructure hardware and system software issues, maintaining accurate inventories, VMware technologies, Microsoft 365 and core technologies like Azure, AAD connect, PowerShell scripting, and storage management systems as well as services supported by the Hawkins Data Center's 24x7 operations.
As part of infrastructure monitoring, the position is responsible for analyzing and resolving system malfunctions and software issues 24x7 to ensure data integrity and system accessibility for DOJ's customers. As a project and technical expert, the incumbent must have exceptional knowledge of the aforementioned software, applications, and server hardware in order to consult with all departmental entities. Occasional travel would be required.
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You will find additional information about the job in the
Duty Statement .
Working Conditions
This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Job Code #: JC-426703
Position #(s): 420-861-1402-035
420-861-1402-034
Working Title: Information Technology Specialist I Classification: INFORMATION TECHNOLOGY SPECIALIST I
$6,139.00 - $8,228.00 A
$6,751.00 - $9,048.00 B
$7,413.00 - $9,932.00 C
# of Positions: 2
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Work Shift: 8am - 5pm
Work Week: Monday - Friday
Department Information
This position is located in the California Justice Information Services Division, Technology Support Bureau, Strategic Transport & Technology Services Branch, Windows Enterprise Server and Services Unit.
Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov .
Special Requirements
A fingerprint check is required.
Clearly indicate JC - 426703 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.
If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.
Due to the COVID-19 public health emergency, applying electronically is highly encouraged.
A background check is required (if applicable).
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/2/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice
Attn: Johnny Garcia III JC- 426703
PO Box 160608
Sacramento , CA 95816-0608
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice
Johnny Garcia III JC- 426703
4949 Broadway
Sacramento , CA 95820
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Other -
References are required and must be included.
- Statement of Qualifications -
A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Ability to use a structured approach to resolve complex issues including system performance issues, Microsoft 365 and server infrastructure
- Ability to work independently
- Knowledge of server networking, security, performance tuning, backup, and recovery
- Experience working in Active Directory
- Experience in basic scripting (i.e. PowerShell, bat, python, etc.)
- Experience configuring Microsoft Windows Servers
- Experience provisioning physical & virtual servers, their associated hardware, and Microsoft Windows Servers.
- Experience troubleshooting infrastructure hardware and system software problems
- Experience using Microsoft Office products (i.e. Word, Excel, PowerPoint, Visio, etc.)
- Experience using VMWare technologies
- Ability to document workflows, projects, and solutions in plain, concise language for distribution to a diverse audience, promoting understanding and education
- Ability to establish and maintain effective working relationships
- Attack problems with a "can-do" attitude
- The ability to work cooperatively and communicate effectively with all levels of staff as well as management and vendors
- The ability to contribute and design innovative solutions for complex problems
- The willingness and ability to learn new concepts and technologies
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Johnny Garcia
(916) 210-5365
Johnny.Garcia@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Information about Application Filing
Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Statement of Qualifications (SOQ)
Applications received without a SOQ will not be considered.
In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements listed below.
- The SOQ should be numbered in the same order and should address the three statements below.
- The SOQ should be typed in 11 point Calibri font, single-spaced, on letter sized paper (8.5" x 11"), and limited to one page per item, no more than three pages in length.
- Identify each page with applicant’s full name.
- Responses should be complete, specific, clear, concise, and include examples.
- Resumes will not be considered a substitute for the SOQ.
For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success.
1. Please describe your administration and configuration experience with Windows servers and VMware technologies.
2. Please describe your experience troubleshooting complex IT technical problems. Provide specifics, such as the tools and procedures you utilized.
3. Please characterize your active directory and scripting experience and provide examples.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Closing Date/Time: 5/2/2024
