WAKE COUNTY, NC
Raleigh, North Carolina, United States
May 04, 2024
What You'll Be Doing The purpose of the Child Care Subsidy Program is to determine initial and ongoing eligibility for childcare subsidy to assist families in paying for childcare expenses. Parents who receive Childcare Subsidy are in need for the protection, care or developmental experiences of their child/children and fall in one of the following need categories: Work First, Employment, Education/Training, Child Protective Services, Foster Care, Developmental Needs, temporary homelessness or Child Welfare Services. The Child Care Subsidy - Eligibility Team Lead serves as the lead worker for the team and assists the supervisor with monitoring, training of new staff, training internal partners and community partners, acting as liaison between agency and community programs, attending planning/operational meetings, and other duties as assigned. Other duties of the Team Lead also include: Covering vacant caseloads when vacancies occur Managing walk-in clients for other Human Services programs by providing economic assistance applications or making appropriate referrals Assisting co-workers with child care subsidy procedures and policies, providing training opportunities regarding child care subsidy for other economic services programs and external/community partners Providing coverage for team members About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Associate's degree in Human Services or a related field Two years of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Experience with accurately determining eligibility for child care subsidy or other social service programs (Medicaid, FNS, Energy) Proficient in NC FAST and OnBase or other document management system Skilled in coaching and mentoring staff Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff How Will We Know You're 'The One'? Ability to handle frequent client contact Excellent interviewing and assessment skills Knowledge of Child Care Subsidy Program Policy Ability to counsel clients in crisis situations Skilled in coaching and mentoring staff Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff Knowledge of community resources Ability to be flexible and adaptable in an environment with frequent changes Proficient with basic computer skills and the aptitude to learn new software Proficient with NCFAST About This Position Location: Human Services Center Swinburne Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon-Fri 8:15 am - 5:15 pm Hiring Range: 21.33 - 28.80 Commensurate with Experience Market Range: 21.33 - 36.27 Posting Closing Date: 7:00 pm on 5/9/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.