City of Los Angeles
City Of Los Angeles, California, United States
DUTIES ANNUAL SALARY $80,701 to $117,992 The salary in the Department of Water and Power is $87,403 to $108,576 and $103,293 to $128,328. NOTES : Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf . A Systems Analyst analyzes procedures, methods and operations of computer-based information systems; designs, implements, and recommends information systems to improve the efficiency and economy of City operations; performs cost benefit and feasibility analyses related to the modification of existing computer-based information systems, the maintenance and support of information systems, or the implementation of new computer-based systems; accesses and analyzes information from automated files using high-level retrieval languages. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) 1. Graduation from an accredited four-year college or university with a major in Computer Science, Information Systems, or a major in a closely related field; or 2. Graduation from an accredited four-year college or university and two years of full-time paid experience in a class at the level of Management Assistant which provides experience in: the development, analysis, implementation or major modification of new or existing computer-based information systems or relational databases; or performing cost benefit, feasibility and requirements analysis for a large-scale computer-based information system; or performing system implementation and support activities including software and hardware acquisition, installation, modifications to system configuration, system and application upgrade installation; or 3. Two years of full-time paid experience as a Systems Aide with the City of Los Angeles; and Satisfactory completion of four courses, of at least three semester or four quarter units each, in Information Systems, Systems Analysis, or a closely related degree program, professional designation, or certificate program from an accredited college or university.At least three of the courses must be from the core courses required in the program, and one course may be from either the required core courses or the prescribed elective courses of the program. A course in systems analysis and design is especially desired, but not required. PROCESS NOTES Some positions may require a valid California driver's license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI).Please note that qualifying education must be from a college or university accredited by a City of Los Angeles recognized agency. A list of approved accrediting agencies can be found at http://per.lacity.org/Accredited%20Institutions%2008-21-08.pdf. College students within three months of meeting the education requirements indicated under Requirement #1 may file for this examination. However, they cannot be appointed until they can provide proof that the full education requirements have been met.Applicants qualifying under Requirement #2 above must identify in the Supplemental Questions section of the application the specific projects that provide qualifying experience. The minor application, modification or use of existing systems is not considered to be qualifying experience.Four years of full-time paid experience in any of the areas noted in Requirement #2 above may be substituted for the required degree only. The two years' experience in the areas noted is still required to fully meet Requirement #2.Applicants qualifying under Requirement #3 above must list in the Supplemental Question section of the application the name of the school attended, course titles, number of units, completion dates, and grades. General education courses will not meet the education requirement outlined in Requirement #3 . A copy of the offering institution's catalog program description and course list must be attached to the on-line application and submitted to the Personnel Department at the time of filing. Failure to submit the requested documents may result in processing delays and/or disqualification.Applicants completing the exam process will be contacted by the Personnel Department to provide required proof of qualifying four-year degree. Applicants who wish to expedite this process may attach a copy of their qualifying degree in the Attachments section of the on-line application at the time of filing. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training. For such positions, only applicants possessing the specific professional certification(s) at the time of filing may be considered. Some positions will require a professional industry certification(s) in one or more of the following: Adobe Dreamweaver CS6 ACEAdobe Photoshop CS5 or CS6 ACEArcGIS Desktop Developer AssociateBMC Certified AdministratorCisco Certified Entry Networking Technician (CCENT)Cisco Certified Network Associate (CCNA)Citrix Certified Associate - Virtualization (CCA-V)CompTIA A+CompTIA Security+Delphi Developer CertificationEnterprise Administration AssociateEnterprise System Design AssociateEnterprise Geodata Management AssociateEnterprise Geodata Management ProfessionalHP Service ManagerIBM Certified Solutions ExpertIBM Certified OperatorIBM Certified Systems AdministratorJAVA SE Programmer CertificationLinux Foundation Certified System Administrator (LFCS)Linux Foundation Certified Engineer (LFCE)MCTS: Administering and Deploying System Center 2012 Configuration ManagerMicrosoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Developer (MCSD)Microsoft Certified Solutions Expert (MCSE)Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Systems Engineer (MCSE)Microsoft Technology Associate (MTA)Microsoft Technology Associate: IT InfrastructureMicrosoft: Core Solutions of Microsoft SharePoint Server 2013Microsoft: Programming in HTML5 with JavaScript and CSS3Microsoft: Programming in C#Microsoft: Developing ASP.NET MVC Web ApplicationsMicrosoft: Windows Server 2008 Active Directory, ConfiguringMicrosoft: Windows Server 2008, Server AdministratorMicrosoft: Windows 7, ConfiguringMicrosoft: Windows 7, Enterprise Desktop Support TechnicianMicrosoft: Installing and Configuring Windows 10Microsoft: Installation, Storage, and Compute with Windows Server 2016Microsoft: Database FundamentalsCertified Novell Administrator (CNA)Oracle E-Business Suite R12: E-Business EssentialsOracle Database SQL Certified AssociateRed Hat Certified System Administrator (RHCSA)Unix System AdministrationVMware Certified Associate 6 - Data Center VirtualizationVMware Certified Professional 6.5 - Data Center Virtualization Applicants must attach a copy of the certificate(s) to the on-line application at the time of filing. The certificate(s) must be attached to the on-line application BEFORE the application is submitted. If the certificate(s) is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted the certificate(s). Applicants who fail to submit the certificate(s) at the time of filing by not attaching it to the on-line application will not be considered for this part of selective certification. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed in the "Application Deadline" section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed below: Thursday, October 26, 2023 to Thursday, November 9, 2023 Thursday, January 25, 2024 to Thursday, February 8, 2024 Friday, May 31, 2024 to Thursday, June 13, 2024 Additional filing periods may be added based on the City’s hiring needs. The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the "Application Deadline" section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the weighted multiple-choice test in the following order: 1) Los Angeles City Promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirements; 3) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period’s selection process. SELECTION PROCESS Examination Weight: Multiple-Choice Test: 100% The examination will consist entirely of a weighted multiple-choice test administered and proctored on-line. In the on-line multiple-choice test, the following competencies may be evaluated: Analytical Ability; Interpersonal Skills; Teamwork; Written Communication; Technology Application, including: office productivity tools and/or software; local area network (LAN) configurations and communication protocols; computer hardware and their use, networking devices, and software tools; various operating systems including their use, interoperability, capabilities, and limitations; basic principles and concepts of database design; systems development life cycle (SDLC) methodology including the associated steps and phases; cloud-based computing services and their use; disaster recovery systems, procedures, and/or best practices; Information Technology Service Management (ITSM) frameworks and methodologies; and other necessary knowledge, skills, and abilities. Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Systems Analyst. The multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e., their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. Candidates who do not complete and submit the multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination. Additional test dates may be added as needed. For candidates who apply between October 26, 2023 and November 9, 2023 , it is anticipated that the on-line multiple-choice test will be administered between WEDNESDAY, JANUARY 3, 2024 AND TUESDAY, JANUARY 9, 2024. For candidates who apply between January 25, 2024 and February 8, 2024 , it is anticipated that the on-line multiple-choice test will be administered between WEDNESDAY, MARCH 27, 2024 AND TUESDAY, APRIL 2, 2024. For candidates who apply between May 31, 2024 and June 13, 2024 , it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, JULY 30, 2024 AND MONDAY, AUGUST 5, 2024. FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html . Due to COVID-19 and social distancing requirements, only candidates who demonstrate a hardship may be offered the option to take the multiple-choice test onsite at a City facility. NOTES : This examination is based on a validation study and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.In conjunction with Civil Service Rules, applicants who have received a regular appointment to a City position or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates.The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding 0.25 of a point seniority credit for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.A final average score of 70% or higher is required to be placed on the eligible list.You may take the Systems Analyst multiple-choice test only once every 365 days.Your name may be removed from the open competitive list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN BOTH ON AN INTERDEPARTMENTAL PROMOTIONAL AND OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://personnel.lacity.gov/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:
Mar 07, 2024
Full Time
DUTIES ANNUAL SALARY $80,701 to $117,992 The salary in the Department of Water and Power is $87,403 to $108,576 and $103,293 to $128,328. NOTES : Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf . A Systems Analyst analyzes procedures, methods and operations of computer-based information systems; designs, implements, and recommends information systems to improve the efficiency and economy of City operations; performs cost benefit and feasibility analyses related to the modification of existing computer-based information systems, the maintenance and support of information systems, or the implementation of new computer-based systems; accesses and analyzes information from automated files using high-level retrieval languages. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) 1. Graduation from an accredited four-year college or university with a major in Computer Science, Information Systems, or a major in a closely related field; or 2. Graduation from an accredited four-year college or university and two years of full-time paid experience in a class at the level of Management Assistant which provides experience in: the development, analysis, implementation or major modification of new or existing computer-based information systems or relational databases; or performing cost benefit, feasibility and requirements analysis for a large-scale computer-based information system; or performing system implementation and support activities including software and hardware acquisition, installation, modifications to system configuration, system and application upgrade installation; or 3. Two years of full-time paid experience as a Systems Aide with the City of Los Angeles; and Satisfactory completion of four courses, of at least three semester or four quarter units each, in Information Systems, Systems Analysis, or a closely related degree program, professional designation, or certificate program from an accredited college or university.At least three of the courses must be from the core courses required in the program, and one course may be from either the required core courses or the prescribed elective courses of the program. A course in systems analysis and design is especially desired, but not required. PROCESS NOTES Some positions may require a valid California driver's license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI).Please note that qualifying education must be from a college or university accredited by a City of Los Angeles recognized agency. A list of approved accrediting agencies can be found at http://per.lacity.org/Accredited%20Institutions%2008-21-08.pdf. College students within three months of meeting the education requirements indicated under Requirement #1 may file for this examination. However, they cannot be appointed until they can provide proof that the full education requirements have been met.Applicants qualifying under Requirement #2 above must identify in the Supplemental Questions section of the application the specific projects that provide qualifying experience. The minor application, modification or use of existing systems is not considered to be qualifying experience.Four years of full-time paid experience in any of the areas noted in Requirement #2 above may be substituted for the required degree only. The two years' experience in the areas noted is still required to fully meet Requirement #2.Applicants qualifying under Requirement #3 above must list in the Supplemental Question section of the application the name of the school attended, course titles, number of units, completion dates, and grades. General education courses will not meet the education requirement outlined in Requirement #3 . A copy of the offering institution's catalog program description and course list must be attached to the on-line application and submitted to the Personnel Department at the time of filing. Failure to submit the requested documents may result in processing delays and/or disqualification.Applicants completing the exam process will be contacted by the Personnel Department to provide required proof of qualifying four-year degree. Applicants who wish to expedite this process may attach a copy of their qualifying degree in the Attachments section of the on-line application at the time of filing. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training. For such positions, only applicants possessing the specific professional certification(s) at the time of filing may be considered. Some positions will require a professional industry certification(s) in one or more of the following: Adobe Dreamweaver CS6 ACEAdobe Photoshop CS5 or CS6 ACEArcGIS Desktop Developer AssociateBMC Certified AdministratorCisco Certified Entry Networking Technician (CCENT)Cisco Certified Network Associate (CCNA)Citrix Certified Associate - Virtualization (CCA-V)CompTIA A+CompTIA Security+Delphi Developer CertificationEnterprise Administration AssociateEnterprise System Design AssociateEnterprise Geodata Management AssociateEnterprise Geodata Management ProfessionalHP Service ManagerIBM Certified Solutions ExpertIBM Certified OperatorIBM Certified Systems AdministratorJAVA SE Programmer CertificationLinux Foundation Certified System Administrator (LFCS)Linux Foundation Certified Engineer (LFCE)MCTS: Administering and Deploying System Center 2012 Configuration ManagerMicrosoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Developer (MCSD)Microsoft Certified Solutions Expert (MCSE)Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Systems Engineer (MCSE)Microsoft Technology Associate (MTA)Microsoft Technology Associate: IT InfrastructureMicrosoft: Core Solutions of Microsoft SharePoint Server 2013Microsoft: Programming in HTML5 with JavaScript and CSS3Microsoft: Programming in C#Microsoft: Developing ASP.NET MVC Web ApplicationsMicrosoft: Windows Server 2008 Active Directory, ConfiguringMicrosoft: Windows Server 2008, Server AdministratorMicrosoft: Windows 7, ConfiguringMicrosoft: Windows 7, Enterprise Desktop Support TechnicianMicrosoft: Installing and Configuring Windows 10Microsoft: Installation, Storage, and Compute with Windows Server 2016Microsoft: Database FundamentalsCertified Novell Administrator (CNA)Oracle E-Business Suite R12: E-Business EssentialsOracle Database SQL Certified AssociateRed Hat Certified System Administrator (RHCSA)Unix System AdministrationVMware Certified Associate 6 - Data Center VirtualizationVMware Certified Professional 6.5 - Data Center Virtualization Applicants must attach a copy of the certificate(s) to the on-line application at the time of filing. The certificate(s) must be attached to the on-line application BEFORE the application is submitted. If the certificate(s) is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted the certificate(s). Applicants who fail to submit the certificate(s) at the time of filing by not attaching it to the on-line application will not be considered for this part of selective certification. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed in the "Application Deadline" section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed below: Thursday, October 26, 2023 to Thursday, November 9, 2023 Thursday, January 25, 2024 to Thursday, February 8, 2024 Friday, May 31, 2024 to Thursday, June 13, 2024 Additional filing periods may be added based on the City’s hiring needs. The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the "Application Deadline" section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the weighted multiple-choice test in the following order: 1) Los Angeles City Promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirements; 3) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period’s selection process. SELECTION PROCESS Examination Weight: Multiple-Choice Test: 100% The examination will consist entirely of a weighted multiple-choice test administered and proctored on-line. In the on-line multiple-choice test, the following competencies may be evaluated: Analytical Ability; Interpersonal Skills; Teamwork; Written Communication; Technology Application, including: office productivity tools and/or software; local area network (LAN) configurations and communication protocols; computer hardware and their use, networking devices, and software tools; various operating systems including their use, interoperability, capabilities, and limitations; basic principles and concepts of database design; systems development life cycle (SDLC) methodology including the associated steps and phases; cloud-based computing services and their use; disaster recovery systems, procedures, and/or best practices; Information Technology Service Management (ITSM) frameworks and methodologies; and other necessary knowledge, skills, and abilities. Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Systems Analyst. The multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e., their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. Candidates who do not complete and submit the multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination. Additional test dates may be added as needed. For candidates who apply between October 26, 2023 and November 9, 2023 , it is anticipated that the on-line multiple-choice test will be administered between WEDNESDAY, JANUARY 3, 2024 AND TUESDAY, JANUARY 9, 2024. For candidates who apply between January 25, 2024 and February 8, 2024 , it is anticipated that the on-line multiple-choice test will be administered between WEDNESDAY, MARCH 27, 2024 AND TUESDAY, APRIL 2, 2024. For candidates who apply between May 31, 2024 and June 13, 2024 , it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, JULY 30, 2024 AND MONDAY, AUGUST 5, 2024. FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html . Due to COVID-19 and social distancing requirements, only candidates who demonstrate a hardship may be offered the option to take the multiple-choice test onsite at a City facility. NOTES : This examination is based on a validation study and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.In conjunction with Civil Service Rules, applicants who have received a regular appointment to a City position or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates.The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding 0.25 of a point seniority credit for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.A final average score of 70% or higher is required to be placed on the eligible list.You may take the Systems Analyst multiple-choice test only once every 365 days.Your name may be removed from the open competitive list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN BOTH ON AN INTERDEPARTMENTAL PROMOTIONAL AND OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://personnel.lacity.gov/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:
Minimum Qualifications Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Position Overview This IT Support Analyst Sr position will be part of the executive support team in the IT customer service division of the Communications and Technology Management department at the City of Austin. The job requirements for this position are, provides systematic analysis for identifying and diagnosing faults and determining root causes for issues, improves Tier I and Tier II support business processes, provides key performance indicator analysis and reports to management, works with customers and purchasing to recommend, obtain quotes and deploy new solutions, recommends performance improvements, performs end-to-end support utilizing industry best practices, serves as lead resource on support team, performs systems administration functions, develops and publishes knowledge and process documents, provides advanced communications, provides advanced and escalated technical support, performs complex hardware, software, applications support, and performs preventative maintenance, and manages inventory and record keeping. The position will work nights and weekends as needed. This position will be part of a rotating on-call schedule. This position is required to work onsite. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $28.85 - $37.85 Hours Standard Business Hours from 8:00 a.m. to 5:00 p.m. and is on-site, to include nights and weekends as needed. This position will be part of a rotating on-call schedule. Job Close Date 05/08/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 301 W 2nd St, Austin, TX 78701 Preferred Qualifications Preferred Experience: Experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. Experience acting in a lead capacity in an information technology related job. Experience providing customer service in an information technology related job. Experience using Service Now or other IT service desk software. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interacts with end-users to provide technical support in response to application or system issues. Conducts and manages logging of issues, diagnoses and resolves problems and escalates problems to the appropriate level. Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system. Provides the first level of contact and response to complex requests for general IT support. Conducts and manages the logging of issues and generation of trouble service requests. Diagnoses and resolves problems. Documents, tracks and monitors reported incidents to ensure timely resolution. Provides administrative support, such as updating user account information, unlocking accounts, and addressing password issues, as needed. Implements and monitors the use, privacy, and confidentiality policies. Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing) and provides guidance to the Technical Support team. Leads in all user provisioning activities, procurement, voice requests, and maintaining and monitoring all assets. Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage. Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments. Knowledge of developing and interpreting process flow diagrams, and overall network design and implementation. Knowledge of helpdesk ticketing systems, enterprise products, services or solutions, and service level agreements. Knowledge of software, hardware, and networking systems and best practices to support these systems. Ability to research to diagnose appropriate solutions, to follow standard procedures for escalation, and to prepare accurate and timely reports. Ability to multitask in an everchanging customer driven environment and manage several open issues at one time that span different levels of context. Ability to communicate effectively with customers and clients from issue initiation through to completion and follow up. Ability to anticipate, identify and define problems and seek root causes and to develop and implement practical and timely solutions. Ability to tailor questions and instructions to a customer’s competency level, communicate technical information to diverse audiences orally and in writing in an easily understood, authoritative and actionable manner and to document technical knowledge in the form of manuals and SOPs. Ability to assert ideas and persuade others to gain support across a matrixed organization. Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction. Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved. Ability to research to diagnose an appropriate solution, multitask and manage several open issues at one time, prepare accurate and timely reports. Skill in incident reporting, troubleshooting, and issue/ticket resolution. Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems. Skill in customer feedback analysis, incident reporting, and troubleshooting. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Do you meet these minimum qualifications? Yes No * Describe your experience managing endpoints (Windows computers, android devices, Apple computers, etc.) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. (Open Ended Question) * Describe your experience acting in a lead capacity in an information technology related job. (Open Ended Question) * Describe your experience providing customer service in an information technology related job. (Open Ended Question) * Describe your experience using Service Now or other IT service desk software. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
May 02, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Position Overview This IT Support Analyst Sr position will be part of the executive support team in the IT customer service division of the Communications and Technology Management department at the City of Austin. The job requirements for this position are, provides systematic analysis for identifying and diagnosing faults and determining root causes for issues, improves Tier I and Tier II support business processes, provides key performance indicator analysis and reports to management, works with customers and purchasing to recommend, obtain quotes and deploy new solutions, recommends performance improvements, performs end-to-end support utilizing industry best practices, serves as lead resource on support team, performs systems administration functions, develops and publishes knowledge and process documents, provides advanced communications, provides advanced and escalated technical support, performs complex hardware, software, applications support, and performs preventative maintenance, and manages inventory and record keeping. The position will work nights and weekends as needed. This position will be part of a rotating on-call schedule. This position is required to work onsite. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $28.85 - $37.85 Hours Standard Business Hours from 8:00 a.m. to 5:00 p.m. and is on-site, to include nights and weekends as needed. This position will be part of a rotating on-call schedule. Job Close Date 05/08/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 301 W 2nd St, Austin, TX 78701 Preferred Qualifications Preferred Experience: Experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. Experience acting in a lead capacity in an information technology related job. Experience providing customer service in an information technology related job. Experience using Service Now or other IT service desk software. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interacts with end-users to provide technical support in response to application or system issues. Conducts and manages logging of issues, diagnoses and resolves problems and escalates problems to the appropriate level. Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system. Provides the first level of contact and response to complex requests for general IT support. Conducts and manages the logging of issues and generation of trouble service requests. Diagnoses and resolves problems. Documents, tracks and monitors reported incidents to ensure timely resolution. Provides administrative support, such as updating user account information, unlocking accounts, and addressing password issues, as needed. Implements and monitors the use, privacy, and confidentiality policies. Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing) and provides guidance to the Technical Support team. Leads in all user provisioning activities, procurement, voice requests, and maintaining and monitoring all assets. Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage. Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments. Knowledge of developing and interpreting process flow diagrams, and overall network design and implementation. Knowledge of helpdesk ticketing systems, enterprise products, services or solutions, and service level agreements. Knowledge of software, hardware, and networking systems and best practices to support these systems. Ability to research to diagnose appropriate solutions, to follow standard procedures for escalation, and to prepare accurate and timely reports. Ability to multitask in an everchanging customer driven environment and manage several open issues at one time that span different levels of context. Ability to communicate effectively with customers and clients from issue initiation through to completion and follow up. Ability to anticipate, identify and define problems and seek root causes and to develop and implement practical and timely solutions. Ability to tailor questions and instructions to a customer’s competency level, communicate technical information to diverse audiences orally and in writing in an easily understood, authoritative and actionable manner and to document technical knowledge in the form of manuals and SOPs. Ability to assert ideas and persuade others to gain support across a matrixed organization. Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction. Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved. Ability to research to diagnose an appropriate solution, multitask and manage several open issues at one time, prepare accurate and timely reports. Skill in incident reporting, troubleshooting, and issue/ticket resolution. Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems. Skill in customer feedback analysis, incident reporting, and troubleshooting. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Do you meet these minimum qualifications? Yes No * Describe your experience managing endpoints (Windows computers, android devices, Apple computers, etc.) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. (Open Ended Question) * Describe your experience acting in a lead capacity in an information technology related job. (Open Ended Question) * Describe your experience providing customer service in an information technology related job. (Open Ended Question) * Describe your experience using Service Now or other IT service desk software. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
Our Senior GIS Analyst is a senior technical position within the IT Department's GIS work group and falls into one of three categories: GIS Developer; GIS Administrator; or ArcGIS Online (AGOL) administrator with GIS Developer duties. They perform a wide variety of analysis, design, programming, testing, installation, integration, maintenance, operational support, quality assurance and control (QA/QC), database administration, troubleshooting, and training tasks for the City's centralized computer systems related to GIS. This opportunity will be available to applicants until the position is filled, with a first reading of resumes planned for May 10, 2024. The pay range for this position is $90,000 to $110,758 annually, with a hiring range of $90,000 to $96,400 annually, depending on experience and qualifications. A current resume is required. This is a great opportunity to join a thriving and collaborative technology team, who also supports the growth and creativity of the individual. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions Works directly with staff from assigned departments analyzing present system capabilities, quick response problem resolution, determining need / feasibility of developing new system features, and reviewing the quality of and implementing new system features. Performs analysis, design, and management of diverse projects. This requires functioning as project manager. Develops modifications or enhancements to existing applications. Documents, tests, debugs, and implements additions and changes. These tasks are based on system requirements and are done within a modest set of established guidelines. Direct contact with application vendors is required to coordinate release upgrades, resolve system failures and to define specifications for new system features. Ensures maximum system availability to GIS clients by working evenings or weekends to install system and/or application changes. Learns and uses system tools to effectively execute processes. Examples: SQL queries, batch files, using ODBC connections, Microsoft Office tools, peripheral devices (printers, plotters, and GPS units), database definition, and system performance tools. Assists with computer operations for departmental GIS users and internal GIS Staff. This position coordinates and/or performs training. Involved with preparing time and cost estimates of proposed projects, which can have substantial impact upon the City. Specific GIS Developer Job Functions Performs ArcGIS Server web-based server system administrator duties. Uses software to custom code GIS-based websites as assigned. Learns and uses programming tools. Examples: VB.NET using Esri ArcObjects; Geocortex workflow, JavaScript and .NET web-based APIs for ArcGIS Server applications: Python scripts; SQL Updates existing programs and apps for the web and desktop. Designs and writes new programs for the desktop and web as assigned. Specific GIS Administrator Job Functions Configures and maintains City-wide ArcGIS databases in ArcSDE environment. Configures and maintains City-wide Cityworks databases and user interfaces. Creates custom reports for the Cityworks environment. Supports Cityworks users in all departments. Specific ArcGIS Online (AGOL) Administrator with GIS Developer duties Job Functions Develops, supports and maintains feature services, webmaps and apps in ArcGIS Online. Documents, tests, debugs, and implements items developed in ArcGIS Online. Performs ArcGIS Online administrative tasks such as user / group management and tracking system usage. Uses ArcGIS Server (web-based) as needed in conjunction with ArcGIS Online activities i.e. creating web services. Coordinates field data collection operations in various departments using Esri’s suite of mobile apps on mobile devices connected to GPS equipment. Assists with vendor and/or product selections, which can have a substantial long-term impact upon the City budget and process effectiveness. Occasionally performs delegated duties in the absence of the manager. Creates and maintains data as needed by the IT Department and or other assigned departments. Acts as a technical GIS resource for activations of the Emergency Operations Center. Performs other duties as assigned. Qualifications Required Education: 4 Year / Bachelors Degree in Information Systems or Technology, Geographic Information Systems, Geography, Land Surveying, Civil Engineering or closely related field. An equivalent combination of education and or experience may substitute for education requirements on a year for year basis. Experience Required: 5 years : Working experience with Esri's ArcGIS desktop product line with skills in GIS data entry, maintenance, mapping, analysis and QA/QC techniques. 5 years : Working experience with Windows operating system; Microsoft Office products (MS Outlook, MS Word, MS Excel, MS Access). Additional required experience can be met in one of the following ways: GIS Developer experience Minimum of four (4) years experience with Esri's ArcGIS Server administration is required. This includes experience in installation/configuration, backup/recovery, security and creating a variety of web services. Minimum of four (4) years developing websites with Esri's ArcGIS Server APIs and/or Esri's ArcGIS desktop-related programming experience is required. Experience with Esri's Javascript API and ArcObjects is highly desired. VertiGIS software suite configuration, administration and development experience is highly desired. This includes experience with developing workflows within applications. Must be proficient using this software within six months of being hired. Formal training in the following is desired: Esri’s ArcObjects; Esri’s ArcGIS administration, HTML, XML, Cascading Style Sheets (CSS), Visual Basic .NET, ArcGIS desktop, ArcGIS Pro, Python scripting, JavaScript programming. GIS Administrator experience Minimum of three (3) years required ArcGIS server database engine (ArcSDE) administration including configuration and optimization. Minimum of three (3) years required Azteca Systems’ Cityworks desktop and/or server products including configuration and optimization. Experience with both product lines is highly desirable. Formal training in the following is desired: ArcGIS Server - database engine (ArcSDE) components, SQL Server, Cityworks administration, ArcGIS desktop, ArcGIS Pro, Python scripting. Experience specific to ArcGIS Online Administrator with GIS Developer duties, minimum of three (3) years required experience in the following areas : Esri ArcGIS Online system maintenance and administration including: user and group management; creation of feature layers, web maps, and apps. Esri ArcGIS Server to create web services for use in ArcGIS Online Designing data structures to work with ArcGIS Online and its associated apps. Minimum of two (2) years required using coordinate geometry (COGO) tools in Esri's ArcGIS desktop software (ArcMap and/or ArcGIS Pro). Four (4) years working experience in performing GIS work for a stormwater utility is highly desired. This includes experience with reading construction plans, adding features such as inlets, manholes, pipes, and performing QAQ/QC data checks is highly desired. Preferred: 3 years : Using Python scripting to automate workflows and tasks is highly desirable. 4 years : Working experience within a municipal government doing GIS work (data creation/maintenance, reading subdivision plats, performing coordinate geometry (COGO) operations, preparing maps, GPS location collection and user support/training) is highly desirable. Experience with AutoCAD and Microsoft Project Knowledge, Skills, and Abilities In depth knowledge in the principles of GIS including data sources, data projections, data QA/QC and data integration. Knowledge of GIS software packages. Knowledge of GIS database design and implementation techniques. Knowledge of relevant programming languages, program structure and integrated development environments. Ability to provide training for GIS staff and GIS clients. Ability to read and interpret land surveying documents, such as plats and legal descriptions preferred. Demonstrable skills in presentation preparation on short notice to a wide variety of audiences preferred. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Frequent: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefits Information Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Hybrid Remote Work Eligibility: This position may be eligible for up to two days per week working remotely. Probationary employees (within the first six months of employment) may not be eligible. Subject to change based on business needs and performance expectations. Employment offers will be conditional on the successful completion of a criminal history background check.
Apr 26, 2024
Full Time
Our Senior GIS Analyst is a senior technical position within the IT Department's GIS work group and falls into one of three categories: GIS Developer; GIS Administrator; or ArcGIS Online (AGOL) administrator with GIS Developer duties. They perform a wide variety of analysis, design, programming, testing, installation, integration, maintenance, operational support, quality assurance and control (QA/QC), database administration, troubleshooting, and training tasks for the City's centralized computer systems related to GIS. This opportunity will be available to applicants until the position is filled, with a first reading of resumes planned for May 10, 2024. The pay range for this position is $90,000 to $110,758 annually, with a hiring range of $90,000 to $96,400 annually, depending on experience and qualifications. A current resume is required. This is a great opportunity to join a thriving and collaborative technology team, who also supports the growth and creativity of the individual. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions Works directly with staff from assigned departments analyzing present system capabilities, quick response problem resolution, determining need / feasibility of developing new system features, and reviewing the quality of and implementing new system features. Performs analysis, design, and management of diverse projects. This requires functioning as project manager. Develops modifications or enhancements to existing applications. Documents, tests, debugs, and implements additions and changes. These tasks are based on system requirements and are done within a modest set of established guidelines. Direct contact with application vendors is required to coordinate release upgrades, resolve system failures and to define specifications for new system features. Ensures maximum system availability to GIS clients by working evenings or weekends to install system and/or application changes. Learns and uses system tools to effectively execute processes. Examples: SQL queries, batch files, using ODBC connections, Microsoft Office tools, peripheral devices (printers, plotters, and GPS units), database definition, and system performance tools. Assists with computer operations for departmental GIS users and internal GIS Staff. This position coordinates and/or performs training. Involved with preparing time and cost estimates of proposed projects, which can have substantial impact upon the City. Specific GIS Developer Job Functions Performs ArcGIS Server web-based server system administrator duties. Uses software to custom code GIS-based websites as assigned. Learns and uses programming tools. Examples: VB.NET using Esri ArcObjects; Geocortex workflow, JavaScript and .NET web-based APIs for ArcGIS Server applications: Python scripts; SQL Updates existing programs and apps for the web and desktop. Designs and writes new programs for the desktop and web as assigned. Specific GIS Administrator Job Functions Configures and maintains City-wide ArcGIS databases in ArcSDE environment. Configures and maintains City-wide Cityworks databases and user interfaces. Creates custom reports for the Cityworks environment. Supports Cityworks users in all departments. Specific ArcGIS Online (AGOL) Administrator with GIS Developer duties Job Functions Develops, supports and maintains feature services, webmaps and apps in ArcGIS Online. Documents, tests, debugs, and implements items developed in ArcGIS Online. Performs ArcGIS Online administrative tasks such as user / group management and tracking system usage. Uses ArcGIS Server (web-based) as needed in conjunction with ArcGIS Online activities i.e. creating web services. Coordinates field data collection operations in various departments using Esri’s suite of mobile apps on mobile devices connected to GPS equipment. Assists with vendor and/or product selections, which can have a substantial long-term impact upon the City budget and process effectiveness. Occasionally performs delegated duties in the absence of the manager. Creates and maintains data as needed by the IT Department and or other assigned departments. Acts as a technical GIS resource for activations of the Emergency Operations Center. Performs other duties as assigned. Qualifications Required Education: 4 Year / Bachelors Degree in Information Systems or Technology, Geographic Information Systems, Geography, Land Surveying, Civil Engineering or closely related field. An equivalent combination of education and or experience may substitute for education requirements on a year for year basis. Experience Required: 5 years : Working experience with Esri's ArcGIS desktop product line with skills in GIS data entry, maintenance, mapping, analysis and QA/QC techniques. 5 years : Working experience with Windows operating system; Microsoft Office products (MS Outlook, MS Word, MS Excel, MS Access). Additional required experience can be met in one of the following ways: GIS Developer experience Minimum of four (4) years experience with Esri's ArcGIS Server administration is required. This includes experience in installation/configuration, backup/recovery, security and creating a variety of web services. Minimum of four (4) years developing websites with Esri's ArcGIS Server APIs and/or Esri's ArcGIS desktop-related programming experience is required. Experience with Esri's Javascript API and ArcObjects is highly desired. VertiGIS software suite configuration, administration and development experience is highly desired. This includes experience with developing workflows within applications. Must be proficient using this software within six months of being hired. Formal training in the following is desired: Esri’s ArcObjects; Esri’s ArcGIS administration, HTML, XML, Cascading Style Sheets (CSS), Visual Basic .NET, ArcGIS desktop, ArcGIS Pro, Python scripting, JavaScript programming. GIS Administrator experience Minimum of three (3) years required ArcGIS server database engine (ArcSDE) administration including configuration and optimization. Minimum of three (3) years required Azteca Systems’ Cityworks desktop and/or server products including configuration and optimization. Experience with both product lines is highly desirable. Formal training in the following is desired: ArcGIS Server - database engine (ArcSDE) components, SQL Server, Cityworks administration, ArcGIS desktop, ArcGIS Pro, Python scripting. Experience specific to ArcGIS Online Administrator with GIS Developer duties, minimum of three (3) years required experience in the following areas : Esri ArcGIS Online system maintenance and administration including: user and group management; creation of feature layers, web maps, and apps. Esri ArcGIS Server to create web services for use in ArcGIS Online Designing data structures to work with ArcGIS Online and its associated apps. Minimum of two (2) years required using coordinate geometry (COGO) tools in Esri's ArcGIS desktop software (ArcMap and/or ArcGIS Pro). Four (4) years working experience in performing GIS work for a stormwater utility is highly desired. This includes experience with reading construction plans, adding features such as inlets, manholes, pipes, and performing QAQ/QC data checks is highly desired. Preferred: 3 years : Using Python scripting to automate workflows and tasks is highly desirable. 4 years : Working experience within a municipal government doing GIS work (data creation/maintenance, reading subdivision plats, performing coordinate geometry (COGO) operations, preparing maps, GPS location collection and user support/training) is highly desirable. Experience with AutoCAD and Microsoft Project Knowledge, Skills, and Abilities In depth knowledge in the principles of GIS including data sources, data projections, data QA/QC and data integration. Knowledge of GIS software packages. Knowledge of GIS database design and implementation techniques. Knowledge of relevant programming languages, program structure and integrated development environments. Ability to provide training for GIS staff and GIS clients. Ability to read and interpret land surveying documents, such as plats and legal descriptions preferred. Demonstrable skills in presentation preparation on short notice to a wide variety of audiences preferred. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Frequent: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefits Information Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Hybrid Remote Work Eligibility: This position may be eligible for up to two days per week working remotely. Probationary employees (within the first six months of employment) may not be eligible. Subject to change based on business needs and performance expectations. Employment offers will be conditional on the successful completion of a criminal history background check.
Sonoma County, CA
Santa Rosa, California, United States
Position Information The County of Sonoma's Department of Health Services is hiring for an experienced Health Information Technology and Security Analyst! Starting salary up to $56.32/hour ($117,546/year) and a competitive total compensation package!* As a Health Information Technology and Security Analyst, you will perform security-related monitoring, auditing, reporting, response, mitigation, and prevention tasks on an ongoing basis to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other information privacy and security regulations. Additional responsibilities include: Implementing security-group management and role-based access including analysis, maintenance, and monitoring to ensure appropriate and controlled access to sensitive information and systems Monitoring daily activity on county networks, websites, shared drives, and servers and responding as appropriate Monitoring activity on Electronic Health Records (EHR) systems Reviewing vulnerability scan reports and working with internal and external stakeholders to address identified vulnerabilities Performing data classification management, including identifying where all protected data resides within the department and ensuring it is in appropriate locations Incident reporting and response in coordination with the Department of Health Services Privacy and Security Officer Hardware management for all hardware that can access or store personal identifiable information Serve as the system administrator and subject matter expert for the Governance/Risk/Compliance (GRC) Software System Provide staff training on known threats based on risk analysis Advise senior management on matters related to information/data security As an ideal candidate to join the team, you possess a strong analytical mindset, along with the ability to understand current technologies and issues related to systems and cyber security. In addition, you possess: Experience developing and maintaining information technology systems in a multi-platform information systems environment A deep understanding of cyber security concepts Experience with the Health Insurance Portability and Accountability Act (HIPAA) Attention to detail to ensure that all threat vectors are assessed Extensive communication skills to help communicate technical issues to non-technical staff Ability to problem solve by finding the root cause of issues that arise Understanding that data security has a customer focus Note: In addition to the above qualities, it is highly desirable that the ideal candidate possess an IT Security Certification such as Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), CompTIA Security+, or other recognized IT Security, Business Analysis, or Data Security certifications. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This recruitment is being conducted to fill a Health Information Technology and Security Analyst position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service Title for this position is Department Information Systems Specialist II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND Experience: Two years of experience in developing and maintaining information technology systems in a multi-platform information systems environment, including at least one year of experience developing and/or modifying applications. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements. Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/13/2024 11:59 PM Pacific
Apr 30, 2024
Full Time
Position Information The County of Sonoma's Department of Health Services is hiring for an experienced Health Information Technology and Security Analyst! Starting salary up to $56.32/hour ($117,546/year) and a competitive total compensation package!* As a Health Information Technology and Security Analyst, you will perform security-related monitoring, auditing, reporting, response, mitigation, and prevention tasks on an ongoing basis to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other information privacy and security regulations. Additional responsibilities include: Implementing security-group management and role-based access including analysis, maintenance, and monitoring to ensure appropriate and controlled access to sensitive information and systems Monitoring daily activity on county networks, websites, shared drives, and servers and responding as appropriate Monitoring activity on Electronic Health Records (EHR) systems Reviewing vulnerability scan reports and working with internal and external stakeholders to address identified vulnerabilities Performing data classification management, including identifying where all protected data resides within the department and ensuring it is in appropriate locations Incident reporting and response in coordination with the Department of Health Services Privacy and Security Officer Hardware management for all hardware that can access or store personal identifiable information Serve as the system administrator and subject matter expert for the Governance/Risk/Compliance (GRC) Software System Provide staff training on known threats based on risk analysis Advise senior management on matters related to information/data security As an ideal candidate to join the team, you possess a strong analytical mindset, along with the ability to understand current technologies and issues related to systems and cyber security. In addition, you possess: Experience developing and maintaining information technology systems in a multi-platform information systems environment A deep understanding of cyber security concepts Experience with the Health Insurance Portability and Accountability Act (HIPAA) Attention to detail to ensure that all threat vectors are assessed Extensive communication skills to help communicate technical issues to non-technical staff Ability to problem solve by finding the root cause of issues that arise Understanding that data security has a customer focus Note: In addition to the above qualities, it is highly desirable that the ideal candidate possess an IT Security Certification such as Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), CompTIA Security+, or other recognized IT Security, Business Analysis, or Data Security certifications. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This recruitment is being conducted to fill a Health Information Technology and Security Analyst position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service Title for this position is Department Information Systems Specialist II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND Experience: Two years of experience in developing and maintaining information technology systems in a multi-platform information systems environment, including at least one year of experience developing and/or modifying applications. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements. Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/13/2024 11:59 PM Pacific
Introduction Information Systems Division (ISD) is looking for an IT network professional as an Endpoint Management Analyst (Information Systems Analyst III). This position is responsible for endpoint management of Windows desktops and servers in an enterprise environment. This person will be part of a four-person team within the Information Systems Division (ISD). The ISA III - Endpoint Management Analyst will be the primary person responsible for ensuring compliance with security patches and updates. The ISA III will also assist with maintaining compliance with applicable data security and privacy regulations. Desirable qualifications include experience working with patching and updating Windows based operating systems and third-party applications (Java, Adobe, Chrome, etc); experience with design and maintenance of desktop images; building and deploying applications; and testing and validating OS upgrades. ISD delivers cutting edge information services to all county departments including vulnerability management, patch management, imaging, and application packaging and deployment. This examination is being given to fill one vacancy in the ISD department and to establish a selective eligible list to fill future ISA III Endpoint Management vacancies. Pre-Employment Drug Screening and Background : Potential new hires into this classification are required to successfully pass a pre-employment drug screen and a background investigation as a condition of employment. Final appointment cannot be made unless the eligible has passed the drug screen and successfully completed the background process. The County pays for the initial drug screen. DEFINITION Under direction, performs specialized and advanced professional computer and related systems support work within the Information Systems Division; troubleshoots, analyzes and resolves difficult systems and applications hardware and software problems; and performs other related work as required in accordance with Rule 3, Section 3 of the Civil Service Rules. CLASS CHARACTERISTICS This is the advanced journey level class in the Information Systems Analyst series. Incumbents perform work of a professional nature, utilizing skills that require an advanced understanding of complex analytical procedures and processes while working with a significant amount of independent authority and judgment. As assigned, some positions may exercise technical supervision over lower level staff; however, these supervisory duties are ancillary in nature and are not considered to be the primary purpose of the class. The program assignment will determine the emphasis of an incumbent’s duties as described below. This class is distinguished from the Information Systems Analyst II level by it’s requirement for specialized, functional or technical expertise beyond the journey level. Incumbents perform the more difficult and responsible types of duties assigned to classes within the series including systems analysis, development and direct client/maintenance support to large and complex systems and applications. This class is distinguished from the Information Systems Analyst IV in that the latter provides highly advanced systems analysis, design and development support to one or more departments with highly complex systems and programs. Incumbents at the Information Systems Analyst IV level may also serve in the capacity of database administrator or as a project lead on a component of assigned information systems projects. TYPICAL DUTIES Performs professional level specialized and complex duties to support information technology systems in assigned area; areas of responsibility include the analysis, evaluation, design, programming, development, testing, implementation, documentation and maintenance of large and complex systems, networks, programs and applications across multiple platforms and technologies. Designs and develops components of current or new systems; serves on assigned projects for large and complex systems; in conjunction with project team members, analyzes user requirements and recommends technology solution; reviews and evaluates current and third party systems and applications; determines method of integrating new programming code into existing programs to meet user needs; develops data flow diagrams and other systems documentation; creates program specifications; designs data structures, screens, file structures, reports, forms, and menus; develops optimum system configurations; locates and downloads existing system data; develops and implements testing plan; performs quality assurance duties; determines whether new program meets the client’s business and technology requirements; recommends changes as needed. Serves as resource and provides highly specialized support to maintaining existing systems; assesses, reviews and conducts research on system operational problems and functionality; provides technical solutions to client on alternative systems or applications. Performs a variety of complex analytical duties in planning, developing, installing, implementing, integrating, testing and evaluating the County’s local and wide area networks; installs, configures and manages servers; coordinates the installation and maintenance of computers, circuits, data communications equipment, printers and other peripheral equipment. Investigates, analyzes and resolves network-related problems; resolves compatibility problems; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements. Monitors network security and performance; identifies unauthorized access and potential security risks; measures volume and performance of network traffic; identifies utilization and performance issues; recommends improvements to security and network performance. Develops, implements and maintains the County’s Internet and Intranet sites; recommends design and layouts; writes code; creates database connections; develops written technical procedures; implements interactive website components; provides Internet training for County staff. Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals. Identifies training issues and coordinates training sessions for client users on assigned systems or applications; develops training schedule; designs training manuals; conducts training sessions. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology. May exercise technical supervision over lower level staff; assists in selecting, training, motivating and evaluating assigned staff; provides or coordinates staff training; works with employees to correct deficiencies. MINIMUM QUALIFICATIONS The following special requirements were approved by the Director of Human Resources on March 22, 2024. Education : Graduation from an accredited four-year college or university with a major in computer science, information systems, mathematics, business administration or a related field. Experience : Two years of increasingly responsible professional endpoint management experience, including security patching, management, reporting, auditing, application deployment, workstation imaging, and vulnerability management. Substitution #1 : Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department. Substitution #2 : Additional qualifying experience may substitute for the above required education on a year-for-year basis to a maximum of two years. KNOWLEDGE Operations, services and activities of a comprehensive information systems program across multiple operating platforms; advanced principles and practices of computer science and information systems; methods and techniques of highly complex system analysis, design and development; advanced methods and techniques of system hardware and software troubleshooting and installation; advanced principles and practices of structured programming; operational characteristics of systems hardware and software across multiple environments; methods and techniques of evaluating business operations to develop technology solutions; principles and procedures of quality assurance; methods and techniques of developing testing procedures; methods and techniques of designing, implementing and maintaining internet and intranet web sites; operations, services and activities of local and wide area network design, development, security and administration; local and wide area network protocols, routing techniques and installation methods; methods and techniques of installing and maintaining and administering network servers, hardware and software; pertinent Federal, State and local codes, laws and regulations. ABILITY Provide advanced level technical support for system analysis, implementation and maintenance; detect, isolate and resolve complex information system problems; recommend, design, implement and install systems and programs; independently perform complex systems and applications programming and analysis duties; design, configure, install and test local and wide area network servers, hardware, software, routers and associated components; analyze procedures and data to develop logical solutions to complex systems problems; troubleshoot and analyze complex local and wide area network operating system or hardware and software problems; learn to analyze and assess the technological needs of departments with large and highly complex systems; learn operations and characteristics of database management systems, tools and utilities; learn and apply concepts and principles of database management and administration; learn principles, practices, methods and techniques of serving as project lead on assigned information systems projects; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work. PHYSICAL/MENTAL REQUIREMENTS Mobility - Frequent use of keyboards; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving. Lifting - frequently 5-30 pounds; occasionally 70 pounds or less. Vision - constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision. Dexterity - frequent repetitive motion; frequent writing; frequent grasping, holding, reaching. Hearing/Talking - frequent talking/hearing in person and on the telephone. Emotional/Psychological - frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling. Environmental - frequent exposure to noise. San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. BENEFITS Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021 . Health Insurance : San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available. Dental Insurance : The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee’s expense. Vision Insurance : The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee’s expense. For more detailed information on the County’s benefits program, visit our website at www.sjgov.org under Human Resources/Employee Benefits. Life Insurance : The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate. 125 Flexible Benefits Plan : This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). Retirement Plan : Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees’ Retirement Association (SJCERA) at www.sjcera.org for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees’ Retirement Act of 1937 or from any governmental agency covered by the California Public Employees’ Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance. Deferred Compensation : The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $22,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $30,000. The Roth IRA (after tax) is also now available. Vacation : Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years. Holidays : Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time. Sick Leave : 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year. Bereavement Leave : 3 days of paid leave for the death of qualifying family member, 2 additional days of accrued leave for death of employee’s spouse, domestic partner, parent or child. Merit Salary Increase : New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step. Job Sharing : Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources. Educational Reimbursement Program : Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year. Parking Supplemental Downtown Stockton: The County contributes up to $20 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area. School Activities : Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children’s school activities. Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here . View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email , or apply for a job in person at the San Joaquin County Human Resources Division. Closing Date/Time: Open Until Filled
Apr 17, 2024
Full Time
Introduction Information Systems Division (ISD) is looking for an IT network professional as an Endpoint Management Analyst (Information Systems Analyst III). This position is responsible for endpoint management of Windows desktops and servers in an enterprise environment. This person will be part of a four-person team within the Information Systems Division (ISD). The ISA III - Endpoint Management Analyst will be the primary person responsible for ensuring compliance with security patches and updates. The ISA III will also assist with maintaining compliance with applicable data security and privacy regulations. Desirable qualifications include experience working with patching and updating Windows based operating systems and third-party applications (Java, Adobe, Chrome, etc); experience with design and maintenance of desktop images; building and deploying applications; and testing and validating OS upgrades. ISD delivers cutting edge information services to all county departments including vulnerability management, patch management, imaging, and application packaging and deployment. This examination is being given to fill one vacancy in the ISD department and to establish a selective eligible list to fill future ISA III Endpoint Management vacancies. Pre-Employment Drug Screening and Background : Potential new hires into this classification are required to successfully pass a pre-employment drug screen and a background investigation as a condition of employment. Final appointment cannot be made unless the eligible has passed the drug screen and successfully completed the background process. The County pays for the initial drug screen. DEFINITION Under direction, performs specialized and advanced professional computer and related systems support work within the Information Systems Division; troubleshoots, analyzes and resolves difficult systems and applications hardware and software problems; and performs other related work as required in accordance with Rule 3, Section 3 of the Civil Service Rules. CLASS CHARACTERISTICS This is the advanced journey level class in the Information Systems Analyst series. Incumbents perform work of a professional nature, utilizing skills that require an advanced understanding of complex analytical procedures and processes while working with a significant amount of independent authority and judgment. As assigned, some positions may exercise technical supervision over lower level staff; however, these supervisory duties are ancillary in nature and are not considered to be the primary purpose of the class. The program assignment will determine the emphasis of an incumbent’s duties as described below. This class is distinguished from the Information Systems Analyst II level by it’s requirement for specialized, functional or technical expertise beyond the journey level. Incumbents perform the more difficult and responsible types of duties assigned to classes within the series including systems analysis, development and direct client/maintenance support to large and complex systems and applications. This class is distinguished from the Information Systems Analyst IV in that the latter provides highly advanced systems analysis, design and development support to one or more departments with highly complex systems and programs. Incumbents at the Information Systems Analyst IV level may also serve in the capacity of database administrator or as a project lead on a component of assigned information systems projects. TYPICAL DUTIES Performs professional level specialized and complex duties to support information technology systems in assigned area; areas of responsibility include the analysis, evaluation, design, programming, development, testing, implementation, documentation and maintenance of large and complex systems, networks, programs and applications across multiple platforms and technologies. Designs and develops components of current or new systems; serves on assigned projects for large and complex systems; in conjunction with project team members, analyzes user requirements and recommends technology solution; reviews and evaluates current and third party systems and applications; determines method of integrating new programming code into existing programs to meet user needs; develops data flow diagrams and other systems documentation; creates program specifications; designs data structures, screens, file structures, reports, forms, and menus; develops optimum system configurations; locates and downloads existing system data; develops and implements testing plan; performs quality assurance duties; determines whether new program meets the client’s business and technology requirements; recommends changes as needed. Serves as resource and provides highly specialized support to maintaining existing systems; assesses, reviews and conducts research on system operational problems and functionality; provides technical solutions to client on alternative systems or applications. Performs a variety of complex analytical duties in planning, developing, installing, implementing, integrating, testing and evaluating the County’s local and wide area networks; installs, configures and manages servers; coordinates the installation and maintenance of computers, circuits, data communications equipment, printers and other peripheral equipment. Investigates, analyzes and resolves network-related problems; resolves compatibility problems; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements. Monitors network security and performance; identifies unauthorized access and potential security risks; measures volume and performance of network traffic; identifies utilization and performance issues; recommends improvements to security and network performance. Develops, implements and maintains the County’s Internet and Intranet sites; recommends design and layouts; writes code; creates database connections; develops written technical procedures; implements interactive website components; provides Internet training for County staff. Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals. Identifies training issues and coordinates training sessions for client users on assigned systems or applications; develops training schedule; designs training manuals; conducts training sessions. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology. May exercise technical supervision over lower level staff; assists in selecting, training, motivating and evaluating assigned staff; provides or coordinates staff training; works with employees to correct deficiencies. MINIMUM QUALIFICATIONS The following special requirements were approved by the Director of Human Resources on March 22, 2024. Education : Graduation from an accredited four-year college or university with a major in computer science, information systems, mathematics, business administration or a related field. Experience : Two years of increasingly responsible professional endpoint management experience, including security patching, management, reporting, auditing, application deployment, workstation imaging, and vulnerability management. Substitution #1 : Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department. Substitution #2 : Additional qualifying experience may substitute for the above required education on a year-for-year basis to a maximum of two years. KNOWLEDGE Operations, services and activities of a comprehensive information systems program across multiple operating platforms; advanced principles and practices of computer science and information systems; methods and techniques of highly complex system analysis, design and development; advanced methods and techniques of system hardware and software troubleshooting and installation; advanced principles and practices of structured programming; operational characteristics of systems hardware and software across multiple environments; methods and techniques of evaluating business operations to develop technology solutions; principles and procedures of quality assurance; methods and techniques of developing testing procedures; methods and techniques of designing, implementing and maintaining internet and intranet web sites; operations, services and activities of local and wide area network design, development, security and administration; local and wide area network protocols, routing techniques and installation methods; methods and techniques of installing and maintaining and administering network servers, hardware and software; pertinent Federal, State and local codes, laws and regulations. ABILITY Provide advanced level technical support for system analysis, implementation and maintenance; detect, isolate and resolve complex information system problems; recommend, design, implement and install systems and programs; independently perform complex systems and applications programming and analysis duties; design, configure, install and test local and wide area network servers, hardware, software, routers and associated components; analyze procedures and data to develop logical solutions to complex systems problems; troubleshoot and analyze complex local and wide area network operating system or hardware and software problems; learn to analyze and assess the technological needs of departments with large and highly complex systems; learn operations and characteristics of database management systems, tools and utilities; learn and apply concepts and principles of database management and administration; learn principles, practices, methods and techniques of serving as project lead on assigned information systems projects; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work. PHYSICAL/MENTAL REQUIREMENTS Mobility - Frequent use of keyboards; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving. Lifting - frequently 5-30 pounds; occasionally 70 pounds or less. Vision - constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision. Dexterity - frequent repetitive motion; frequent writing; frequent grasping, holding, reaching. Hearing/Talking - frequent talking/hearing in person and on the telephone. Emotional/Psychological - frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling. Environmental - frequent exposure to noise. San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. BENEFITS Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021 . Health Insurance : San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available. Dental Insurance : The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee’s expense. Vision Insurance : The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee’s expense. For more detailed information on the County’s benefits program, visit our website at www.sjgov.org under Human Resources/Employee Benefits. Life Insurance : The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate. 125 Flexible Benefits Plan : This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). Retirement Plan : Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees’ Retirement Association (SJCERA) at www.sjcera.org for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees’ Retirement Act of 1937 or from any governmental agency covered by the California Public Employees’ Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance. Deferred Compensation : The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $22,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $30,000. The Roth IRA (after tax) is also now available. Vacation : Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years. Holidays : Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time. Sick Leave : 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year. Bereavement Leave : 3 days of paid leave for the death of qualifying family member, 2 additional days of accrued leave for death of employee’s spouse, domestic partner, parent or child. Merit Salary Increase : New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step. Job Sharing : Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources. Educational Reimbursement Program : Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year. Parking Supplemental Downtown Stockton: The County contributes up to $20 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area. School Activities : Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children’s school activities. Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here . View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email , or apply for a job in person at the San Joaquin County Human Resources Division. Closing Date/Time: Open Until Filled
City of San Jose
United States, California, San Jose
The City of San José is a place where we use civic technology to help our community thrive. As the 10th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications will be on Monday, April 22, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, April 19, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of April 29, 2024. The City of San José is recruiting for an Infrastructure and Operations Support Manager, Emergency Operations Center in the Information Technology Department. As a technical manager, this position will be responsible for overseeing infrastructure service and day-to-day operations for the City's Emergency Operation Center (EOC). The Infrastructure and Operations Support Manager, Emergency Operations Center supports the essential technologies needed to operate the City's EOC in disasters, including the core network infrastructure, computing servers, storage, enterprise applications, collaboration tools, Mobile Device Management (MDM), and Motorola Computer Dispatch workstations. The EOC technologies include a multi-layer redundant/backup network connectivity with a localized data center, servers, and storage. This allows the EOC's technology services available during large-scale emergency events. This position requires strong technical hands-on experience and leadership skills as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever-changing business as well as an ever-changing technical environment. The ideal candidate must be able to take full ownership of managing and delegating the services of IT infrastructure, business collaboration tools, and City applications to support the EOC and lead projects to completion. Infrastructure operations include identity management, private and public cloud infrastructure, server virtualization, system management, and monitoring, client and server Windows Operating Systems and client applications, etc. Business collaboration tools include Microsoft Office 365 Productivity Suite, Microsoft Teams, SharePoint, related Office 365 Suite offerings, Zoom, etc. City applications include GIS, desktop applications, etc. This position demands a proven ability to resolve complex technical issues with limited resources. A strong leadership mindset, the ability to collaborate well with teams, and a strong civil servant mentality are essential to this position. The Infrastructure and Operations Support Manager for the Emergency Operations Center is a member of the IT Department with a mission to support the EOC. The work plan defines the business requirements with priorities set by the Office of Emergency Management. As a member of the EOC response team, the Infrastructure and Operations Support Manager, Emergency Operations Center will need to be available onsite to support the emergency event. Work hours during an emergency event could be after the City's business hours or on the weekend. Duties may include but are not limited to: Providing technical leadership for the City's enterprise infrastructure which includes: network, servers, hyperconverged infrastructure, desktops and mobile devices, Active Directory, VPN, Federation Service, Public/Private Cloud support, enterprise storage, system management and monitoring, enterprise system backups and restore, as well as Disaster Recovery of EOC IT services. Leading advanced troubleshooting and triage responsibilities for infrastructure issues to ensure service availability to meet service level expectations. Validating and managing system configuration changes to ensure successful system upgrades and configuration changes to the production environment. Developing technical guidelines and governance framework to ensure best practices and security. Triaging, leading, and resolving advanced infrastructure issues and service outages. Leading project implementation to completion. Coordinating communication and IT service needs with Public Safety and departments. Managing asset life cycle, including tracking, replacement, and surplus of equipment. Managing infrastructure maintenance and support contracts. Providing technical leadership and IT training to EOC staff and City employees Please note that the Infrastructure and Operations Support Manager, Emergency Operation Center position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change. Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Supervising Technology Analyst (ESTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range (including the 5% NPWI): $136,237.92 - $ 166,005.84 The ESTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit. Education and Experience: A Bachelor's Degree from an accredited college or university in a relevant field, AND four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of electronic business systems/solutions, or application development and/or support. Acceptable Substitution: Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years. Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of electronic business systems/solutions or application development and/or support. Required Licensing (such as driver's license, certifications, etc.): Possession of a valid State of California driver's license may be required. Certification as a Microsoft Certified Systems Engineer (MCSE) or equivalent certification from a professional organization acceptable to the City of San Jose may be required. Passing a San Jose Police Department background check and FEMA training and certification are conditions of employment. Competencies The ideal candidate will possess the following competencies, as demonstra
ted in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools. Breadth of expertise to enable managing major technology services, programs, and products across multiple departmental technology environments and ensuring cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations. The ideal candidate will also possess a combination of the following knowledge and experience: Strong technical hands-on experience in designing, managing, and troubleshooting current technologies such as: Network (Ruckus) L2/L3 switches; Hyperconverged Infrastructure (Nutanix); Private Virtual Infrastructure and NSX (VMWare); Azure Public Cloud Infrastructure; Configuration Management (SCCM); Identity Management (Active Directory, Federation Services, Azure Active Directory); Windows OS (Desktop Windows 10 and 11, Server OS 2016 and above); Enterprise Backup and Restore, Disaster Recovery; Microsoft Office 365 Productivity Suite and Collaboration Tools; Mobile Device Management (Microsoft Intune, VMware Workspace One); and/or Powershell scripting Experience in leading Incident Response and Change Management. Experience creating and updating technical documentation. Understand infrastructure operations, security best practices, and Disaster and Recovery. Ability to train end users on the use of computers and related applications Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions . You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise. If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov .
Apr 05, 2024
Full Time
The City of San José is a place where we use civic technology to help our community thrive. As the 10th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications will be on Monday, April 22, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, April 19, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of April 29, 2024. The City of San José is recruiting for an Infrastructure and Operations Support Manager, Emergency Operations Center in the Information Technology Department. As a technical manager, this position will be responsible for overseeing infrastructure service and day-to-day operations for the City's Emergency Operation Center (EOC). The Infrastructure and Operations Support Manager, Emergency Operations Center supports the essential technologies needed to operate the City's EOC in disasters, including the core network infrastructure, computing servers, storage, enterprise applications, collaboration tools, Mobile Device Management (MDM), and Motorola Computer Dispatch workstations. The EOC technologies include a multi-layer redundant/backup network connectivity with a localized data center, servers, and storage. This allows the EOC's technology services available during large-scale emergency events. This position requires strong technical hands-on experience and leadership skills as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever-changing business as well as an ever-changing technical environment. The ideal candidate must be able to take full ownership of managing and delegating the services of IT infrastructure, business collaboration tools, and City applications to support the EOC and lead projects to completion. Infrastructure operations include identity management, private and public cloud infrastructure, server virtualization, system management, and monitoring, client and server Windows Operating Systems and client applications, etc. Business collaboration tools include Microsoft Office 365 Productivity Suite, Microsoft Teams, SharePoint, related Office 365 Suite offerings, Zoom, etc. City applications include GIS, desktop applications, etc. This position demands a proven ability to resolve complex technical issues with limited resources. A strong leadership mindset, the ability to collaborate well with teams, and a strong civil servant mentality are essential to this position. The Infrastructure and Operations Support Manager for the Emergency Operations Center is a member of the IT Department with a mission to support the EOC. The work plan defines the business requirements with priorities set by the Office of Emergency Management. As a member of the EOC response team, the Infrastructure and Operations Support Manager, Emergency Operations Center will need to be available onsite to support the emergency event. Work hours during an emergency event could be after the City's business hours or on the weekend. Duties may include but are not limited to: Providing technical leadership for the City's enterprise infrastructure which includes: network, servers, hyperconverged infrastructure, desktops and mobile devices, Active Directory, VPN, Federation Service, Public/Private Cloud support, enterprise storage, system management and monitoring, enterprise system backups and restore, as well as Disaster Recovery of EOC IT services. Leading advanced troubleshooting and triage responsibilities for infrastructure issues to ensure service availability to meet service level expectations. Validating and managing system configuration changes to ensure successful system upgrades and configuration changes to the production environment. Developing technical guidelines and governance framework to ensure best practices and security. Triaging, leading, and resolving advanced infrastructure issues and service outages. Leading project implementation to completion. Coordinating communication and IT service needs with Public Safety and departments. Managing asset life cycle, including tracking, replacement, and surplus of equipment. Managing infrastructure maintenance and support contracts. Providing technical leadership and IT training to EOC staff and City employees Please note that the Infrastructure and Operations Support Manager, Emergency Operation Center position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change. Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Supervising Technology Analyst (ESTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range (including the 5% NPWI): $136,237.92 - $ 166,005.84 The ESTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit. Education and Experience: A Bachelor's Degree from an accredited college or university in a relevant field, AND four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of electronic business systems/solutions, or application development and/or support. Acceptable Substitution: Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years. Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of electronic business systems/solutions or application development and/or support. Required Licensing (such as driver's license, certifications, etc.): Possession of a valid State of California driver's license may be required. Certification as a Microsoft Certified Systems Engineer (MCSE) or equivalent certification from a professional organization acceptable to the City of San Jose may be required. Passing a San Jose Police Department background check and FEMA training and certification are conditions of employment. Competencies The ideal candidate will possess the following competencies, as demonstra
ted in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools. Breadth of expertise to enable managing major technology services, programs, and products across multiple departmental technology environments and ensuring cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations. The ideal candidate will also possess a combination of the following knowledge and experience: Strong technical hands-on experience in designing, managing, and troubleshooting current technologies such as: Network (Ruckus) L2/L3 switches; Hyperconverged Infrastructure (Nutanix); Private Virtual Infrastructure and NSX (VMWare); Azure Public Cloud Infrastructure; Configuration Management (SCCM); Identity Management (Active Directory, Federation Services, Azure Active Directory); Windows OS (Desktop Windows 10 and 11, Server OS 2016 and above); Enterprise Backup and Restore, Disaster Recovery; Microsoft Office 365 Productivity Suite and Collaboration Tools; Mobile Device Management (Microsoft Intune, VMware Workspace One); and/or Powershell scripting Experience in leading Incident Response and Change Management. Experience creating and updating technical documentation. Understand infrastructure operations, security best practices, and Disaster and Recovery. Ability to train end users on the use of computers and related applications Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions . You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise. If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov .
ITS Analyst, Sr. (Quality Assurance) CalOptima CalOptima Health is seeking a highly motivated an experienced ITS Analyst, Sr. (Quality Assurance) to join our team. The ITS Analyst, Sr. (Quality Assurance) will be responsible for testing web-based, mobile and desktop applications in a hybrid cloud environment. The incumbent will assess and test web services and other application programming interface (APIs)/data interfaces to ensure they perform according to specification, evaluate and test new or modified software programs and verify programs function according to user requirements and conform to Information Technology Services (ITS) establishment guidelines/standards. The incumbent will review new or modified user stories and program documentation to determine if the program performs according to specifications and conforms to architectural guidelines. The incumbent will work side by side with developers on agile/scrum teams. Additionally, the incumbent will write documentation to describe program evaluation, testing and correction. The incumbent will assist in evaluating proposed software or software enhancements for feasibility. The incumbent will participate in the development of utility programs to test, track and verify defects in software programs as needed. Position Information: Department: ITS - Applications Development Salary Grade: N - $95,000 - $155,078 ($45.67 - $74.5567) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Program Development and Testing Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Collaborates with Agile Application Development teams to perform application testing, such as system, unit, regression, load and acceptance testing. Writes and validates positive test scenarios as well as alternative/negative test scenarios. Tests any new software to ensure integration into company systems meets functional requirements, system compliance and technical specifications. Reports the defects found during testing to development team. Ensures that reported bugs are fixed before the end of sprint, when applicable. Creates and executes test plans and scripts that will ensure application functionality meets user requirements specified in user stories. Analyzes formal test results in order to discover and report any defects, bugs, errors, configuration issues and interoperability flaws. Communicates test progress, test results and other relevant information to project stakeholders and management. Develops and establishes quality assurance measures and testing standards for new applications, products and/or enhancements to existing applications throughout their development/product lifecycles. Assists with production support problem identification and resolution. Assists with testing of periodic (monthly) maintenance activities. Performs Quality Assurance (QA) functions for/in using .NET, SQL, HTML, XML, SOAP, Java Script and AJAX programming environments. Installs and integrates new QA software programs into existing environments. 10% - Program Analysis and Support Analyzes documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality. Reviews documentation to ensure that requirements stated are correct, unambiguous and verifiable. Prepares and delivers reports, recommendations or alternatives that address existing and potential trouble areas in ITS systems and projects across the organization. Conducts internal audits to measure and assure adherence to established quality assurance standards for software development, application integration and information system performance and corresponding documentation. Makes recommendations for improvement of applications to programmers and software developers or engineers. Collaborates with Programmer Sr to build on automation suites and to execute automated regression suites as needed including running them through Jenkins. Collaborates with business stakeholders to coordinate or facilitate User Acceptance Testing. Performs and recommends security audits/enhancements on assigned systems. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in information systems, computer science or related field required. 5 years of experience testing for major applications, integrations and/or major application product release required. 2 years of experience with testing tools, test plans and building test cases required. 2 years of experience writing queries for Microsoft SQL server required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: 3 years of experience in the health care industry. 2 years of experience with Visual Studio. 2 years of experience with Azure/DevOps and/or Team Foundation Server. 2 years of experience testing Electronic Data Interchange (EDI) and Data Warehouse Extract, transform, and load (ETL). 1 year of experience with Browser Stack or similar mobile device testing tools. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 30, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/its-analyst-sr-quality-assurance-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-a95dcae8059e2840b223564763630476
Apr 18, 2024
ITS Analyst, Sr. (Quality Assurance) CalOptima CalOptima Health is seeking a highly motivated an experienced ITS Analyst, Sr. (Quality Assurance) to join our team. The ITS Analyst, Sr. (Quality Assurance) will be responsible for testing web-based, mobile and desktop applications in a hybrid cloud environment. The incumbent will assess and test web services and other application programming interface (APIs)/data interfaces to ensure they perform according to specification, evaluate and test new or modified software programs and verify programs function according to user requirements and conform to Information Technology Services (ITS) establishment guidelines/standards. The incumbent will review new or modified user stories and program documentation to determine if the program performs according to specifications and conforms to architectural guidelines. The incumbent will work side by side with developers on agile/scrum teams. Additionally, the incumbent will write documentation to describe program evaluation, testing and correction. The incumbent will assist in evaluating proposed software or software enhancements for feasibility. The incumbent will participate in the development of utility programs to test, track and verify defects in software programs as needed. Position Information: Department: ITS - Applications Development Salary Grade: N - $95,000 - $155,078 ($45.67 - $74.5567) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Program Development and Testing Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Collaborates with Agile Application Development teams to perform application testing, such as system, unit, regression, load and acceptance testing. Writes and validates positive test scenarios as well as alternative/negative test scenarios. Tests any new software to ensure integration into company systems meets functional requirements, system compliance and technical specifications. Reports the defects found during testing to development team. Ensures that reported bugs are fixed before the end of sprint, when applicable. Creates and executes test plans and scripts that will ensure application functionality meets user requirements specified in user stories. Analyzes formal test results in order to discover and report any defects, bugs, errors, configuration issues and interoperability flaws. Communicates test progress, test results and other relevant information to project stakeholders and management. Develops and establishes quality assurance measures and testing standards for new applications, products and/or enhancements to existing applications throughout their development/product lifecycles. Assists with production support problem identification and resolution. Assists with testing of periodic (monthly) maintenance activities. Performs Quality Assurance (QA) functions for/in using .NET, SQL, HTML, XML, SOAP, Java Script and AJAX programming environments. Installs and integrates new QA software programs into existing environments. 10% - Program Analysis and Support Analyzes documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality. Reviews documentation to ensure that requirements stated are correct, unambiguous and verifiable. Prepares and delivers reports, recommendations or alternatives that address existing and potential trouble areas in ITS systems and projects across the organization. Conducts internal audits to measure and assure adherence to established quality assurance standards for software development, application integration and information system performance and corresponding documentation. Makes recommendations for improvement of applications to programmers and software developers or engineers. Collaborates with Programmer Sr to build on automation suites and to execute automated regression suites as needed including running them through Jenkins. Collaborates with business stakeholders to coordinate or facilitate User Acceptance Testing. Performs and recommends security audits/enhancements on assigned systems. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in information systems, computer science or related field required. 5 years of experience testing for major applications, integrations and/or major application product release required. 2 years of experience with testing tools, test plans and building test cases required. 2 years of experience writing queries for Microsoft SQL server required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: 3 years of experience in the health care industry. 2 years of experience with Visual Studio. 2 years of experience with Azure/DevOps and/or Team Foundation Server. 2 years of experience testing Electronic Data Interchange (EDI) and Data Warehouse Extract, transform, and load (ETL). 1 year of experience with Browser Stack or similar mobile device testing tools. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 30, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/its-analyst-sr-quality-assurance-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-a95dcae8059e2840b223564763630476
Description THE COUNTY OF EL DORADO The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting. INFORMATION TECHNOLOGIES DEPARTMENT The Information Security Office establishes policies and procedures to ensure the County conforms to state, federal, and local regulations with regard to information security. The Information Technologies staff delivers creative, practical solutions and services in support of the current and future technological needs of El Dorado County. Additionally, the department develops, promotes, and presents security awareness training and education. THE OPPORTUNITY Perform a variety of professional-level information technology activities related to the coordination and implementation of County-wide cyber security compliance activities and operations, ensuring the confidentiality, integrity, and availability of information technology systems. Staff provide expertise in cyber security for the County and r eport on findings and recommendations for corrective action. They also assess information and facilitate remediation of identified vulnerabilities with the County enterprise network, systems, and applications. The selected candidates will have the opportunity to: Participate in County-wide technology security program which includes, but is not limited to, security awareness, risk assessment, business impact analysis, disaster recovery, and business resumption. Monitor the integrity and security of County networks and all related components, including human element, physical and virtual servers, domain controllers, desktops, laptops, printers, and other devices that utilize the County network. Scan and monitor network activity, filter malicious activity and virus probability. Conduct continuous analysis to identify network and system security vulnerabilities. Assist in the development, coordination, and maintenance of policies related to Local Area Network, Wide Area Network, mainframe, and desktop information security issues. Make recommendations of solutions to ensure requirements are met for systems and/or applications. For a full description of duties and responsibilities please review the job description here . Education & Experience Requirements (typing "See Resume" in application will not be accepted) A combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying; however, education may not solely substitute for the required experience. Equivalent to a bachelor’s degree from an accredited four-year college or university with major coursework in information technology, computer science, or a closely related field -AND- Four (4) years of professional experience providing analytical support that included substantial responsibility for planning, administering and ensuring network and other systems security. Licenses and Certifications: Possession of, or ability to obtain and maintain a valid California or Nevada Driver’s License and a satisfactory driving record. Click here to view the minimum qualifications for Information Security Analyst, as well as physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, contact Britton Daniels in Human Resources at britton.daniels@edcgov.us. RECRUITMENT PROCESS The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Best Qualified Screening (Pass/Fail): A best-qualified screening consists of candidates responding to supplemental questions on the job application. Subject matter experts will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; responses to the supplemental questions should be thorough, detailed, and complete. Do not refer to resumes, cover letters, or other documentation as they will not be reviewed. The Best Qualified Screening will occur every other week until the position is filled. Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The County of El Dorado is recruiting applicants for Information Security Analyst. This recruitment will establish a list for the purpose of filling current and future full time, part time, limited term and extra help vacancies for at least three (3) months. In accordance with Personnel Rules 1103.1 and 1105.1, an extra help or limited term employee may be transitioned into a regular employee if the department in which the employee works has a vacant allocated position for the same classification as held by the extra help or limited term employee and the appointing authority requests such transfer. If you are interested in the position of Information Security Analyst within any County department, please submit your application. We currently have the following vacancies: One (1) full-time vacancy in the Information Technologies Department, located in Placerville, CA. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include drug testing; a positive test may result in the revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems Employees who are buying a home in El Dorado County may qualify for down payment assistance. Click here for more information. CHECK OUT OUR VIDEO TO LEARN MORE! The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERSRetirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 5/7/2024 12:00 AM Pacific
Apr 24, 2024
Full Time
Description THE COUNTY OF EL DORADO The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting. INFORMATION TECHNOLOGIES DEPARTMENT The Information Security Office establishes policies and procedures to ensure the County conforms to state, federal, and local regulations with regard to information security. The Information Technologies staff delivers creative, practical solutions and services in support of the current and future technological needs of El Dorado County. Additionally, the department develops, promotes, and presents security awareness training and education. THE OPPORTUNITY Perform a variety of professional-level information technology activities related to the coordination and implementation of County-wide cyber security compliance activities and operations, ensuring the confidentiality, integrity, and availability of information technology systems. Staff provide expertise in cyber security for the County and r eport on findings and recommendations for corrective action. They also assess information and facilitate remediation of identified vulnerabilities with the County enterprise network, systems, and applications. The selected candidates will have the opportunity to: Participate in County-wide technology security program which includes, but is not limited to, security awareness, risk assessment, business impact analysis, disaster recovery, and business resumption. Monitor the integrity and security of County networks and all related components, including human element, physical and virtual servers, domain controllers, desktops, laptops, printers, and other devices that utilize the County network. Scan and monitor network activity, filter malicious activity and virus probability. Conduct continuous analysis to identify network and system security vulnerabilities. Assist in the development, coordination, and maintenance of policies related to Local Area Network, Wide Area Network, mainframe, and desktop information security issues. Make recommendations of solutions to ensure requirements are met for systems and/or applications. For a full description of duties and responsibilities please review the job description here . Education & Experience Requirements (typing "See Resume" in application will not be accepted) A combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying; however, education may not solely substitute for the required experience. Equivalent to a bachelor’s degree from an accredited four-year college or university with major coursework in information technology, computer science, or a closely related field -AND- Four (4) years of professional experience providing analytical support that included substantial responsibility for planning, administering and ensuring network and other systems security. Licenses and Certifications: Possession of, or ability to obtain and maintain a valid California or Nevada Driver’s License and a satisfactory driving record. Click here to view the minimum qualifications for Information Security Analyst, as well as physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, contact Britton Daniels in Human Resources at britton.daniels@edcgov.us. RECRUITMENT PROCESS The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Best Qualified Screening (Pass/Fail): A best-qualified screening consists of candidates responding to supplemental questions on the job application. Subject matter experts will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; responses to the supplemental questions should be thorough, detailed, and complete. Do not refer to resumes, cover letters, or other documentation as they will not be reviewed. The Best Qualified Screening will occur every other week until the position is filled. Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The County of El Dorado is recruiting applicants for Information Security Analyst. This recruitment will establish a list for the purpose of filling current and future full time, part time, limited term and extra help vacancies for at least three (3) months. In accordance with Personnel Rules 1103.1 and 1105.1, an extra help or limited term employee may be transitioned into a regular employee if the department in which the employee works has a vacant allocated position for the same classification as held by the extra help or limited term employee and the appointing authority requests such transfer. If you are interested in the position of Information Security Analyst within any County department, please submit your application. We currently have the following vacancies: One (1) full-time vacancy in the Information Technologies Department, located in Placerville, CA. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include drug testing; a positive test may result in the revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems Employees who are buying a home in El Dorado County may qualify for down payment assistance. Click here for more information. CHECK OUT OUR VIDEO TO LEARN MORE! The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERSRetirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 5/7/2024 12:00 AM Pacific
CITY OF RENO, NV
City of Reno, Nevada, United States
Description Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home. The ideal candidate in this position will have a passion for networking technologies, strong analytical skills and a proactive mindset to ensure reliability, security and seek future growth. This candidate will be part of a team responsible for optimizing and maintaining the network infrastructure and have a wide knowledge of network administration to include security, monitoring, diagnosing and resolving issues. They will also assist in the administration, installation and configuration of networked servers and all aspects of a local and wide area network. We currently have one vacancy in the Information Technology Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur. This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants. The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno. Examples of Essential Functions Upgrade network desktop based systems and correct errors to maintain network and desktop after implementation. Install software packages; replace defective or inadequate software packages. Configure and manage all network equipment and settings, including switches, routers, wireless WAN equipment, and VoIP equipment. Administer all network security, including firewalls and antivirus programs. Build, update, back up, maintain, and administer servers. Respond to client inquiries concerning systems operation; diagnose system hardware, software and operator problems. Maintain contact with vendors and contractors to secure network products and services. Instruct users in the proper use of equipment and software. Recommend or perform remedial actions to correct problems. Coordinate activities with help desk, network services or other information systems groups. Provide top level support for all computer and network systems. Perform related duties as required. Minimum Qualifications The following minimum qualifications are required to be met at the time of application. Combinations of relevant work experience and education that are equivalent to the following are acceptable.* Education: A Bachelor's degree from an accredited college or university with major course work in computer science, information systems, or a related field. *Each year of additional relevant work experience will substitute for one year of the education requirement. Work Experience: One year of increasingly responsible experience in network operating systems. License: Possession of an appropriate, valid driver's license. **Bilingual candidates are strongly encouraged to apply.** Supplemental Information To Apply: Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by May 5, 2024 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility. If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627. Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Cognitive Abilities Test and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows. Training & Experience Evaluation (T&E) = 70% Cognitive Abilities Test = 30% Employee Personality Profile = Informational purposes only Online Assessment Details: Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window. The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on May 5, 2024. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process. Training and Experience Evaluation (T&E) Details The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application. Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification. Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question. In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application. Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online. "See Resume" or "See above," etc., are not qualifying responses and will not be considered. Changes or corrections to your responses cannot be made once your application packet has been submitted. TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted. Notification: Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified. Testing Accommodation: If you wish to identify yourself as an individual with a disability and will be requesting an accommodation, that request must be made to the Chief Examiner no later than the closing date of this announcement. Employee/Veteran Preference (In the event of Tie Scores): In the event of tie scores resulting from an open competitive examination, employees will be provided a rank preference in the following order: employees with established veteran status shall be given the first preference, non-veteran employees second preference and non-employee veterans third preference. This preference will only be administered in the event of tie scores. Documentation must be submitted at time of application. On promotional examinations, in the event of tie scores resulting from final rating, including seniority points, an employee will be awarded veteran's preference and provided a rank preference if one (1) of the eligibles has submitted proof of honorable discharge from the military service. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application. Seniority Points: Employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows: The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum. Rule VIII - Promotion, Section 9. Seniority Credit. Appointment and Certification: Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable. Questions/Updates: Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov . The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter. Please use this Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs. Closing Date/Time: 5/5/2024 11:59 PM Pacific
Apr 20, 2024
Full Time
Description Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home. The ideal candidate in this position will have a passion for networking technologies, strong analytical skills and a proactive mindset to ensure reliability, security and seek future growth. This candidate will be part of a team responsible for optimizing and maintaining the network infrastructure and have a wide knowledge of network administration to include security, monitoring, diagnosing and resolving issues. They will also assist in the administration, installation and configuration of networked servers and all aspects of a local and wide area network. We currently have one vacancy in the Information Technology Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur. This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants. The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno. Examples of Essential Functions Upgrade network desktop based systems and correct errors to maintain network and desktop after implementation. Install software packages; replace defective or inadequate software packages. Configure and manage all network equipment and settings, including switches, routers, wireless WAN equipment, and VoIP equipment. Administer all network security, including firewalls and antivirus programs. Build, update, back up, maintain, and administer servers. Respond to client inquiries concerning systems operation; diagnose system hardware, software and operator problems. Maintain contact with vendors and contractors to secure network products and services. Instruct users in the proper use of equipment and software. Recommend or perform remedial actions to correct problems. Coordinate activities with help desk, network services or other information systems groups. Provide top level support for all computer and network systems. Perform related duties as required. Minimum Qualifications The following minimum qualifications are required to be met at the time of application. Combinations of relevant work experience and education that are equivalent to the following are acceptable.* Education: A Bachelor's degree from an accredited college or university with major course work in computer science, information systems, or a related field. *Each year of additional relevant work experience will substitute for one year of the education requirement. Work Experience: One year of increasingly responsible experience in network operating systems. License: Possession of an appropriate, valid driver's license. **Bilingual candidates are strongly encouraged to apply.** Supplemental Information To Apply: Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by May 5, 2024 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility. If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627. Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Cognitive Abilities Test and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows. Training & Experience Evaluation (T&E) = 70% Cognitive Abilities Test = 30% Employee Personality Profile = Informational purposes only Online Assessment Details: Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window. The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on May 5, 2024. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process. Training and Experience Evaluation (T&E) Details The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application. Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification. Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question. In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application. Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online. "See Resume" or "See above," etc., are not qualifying responses and will not be considered. Changes or corrections to your responses cannot be made once your application packet has been submitted. TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted. Notification: Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified. Testing Accommodation: If you wish to identify yourself as an individual with a disability and will be requesting an accommodation, that request must be made to the Chief Examiner no later than the closing date of this announcement. Employee/Veteran Preference (In the event of Tie Scores): In the event of tie scores resulting from an open competitive examination, employees will be provided a rank preference in the following order: employees with established veteran status shall be given the first preference, non-veteran employees second preference and non-employee veterans third preference. This preference will only be administered in the event of tie scores. Documentation must be submitted at time of application. On promotional examinations, in the event of tie scores resulting from final rating, including seniority points, an employee will be awarded veteran's preference and provided a rank preference if one (1) of the eligibles has submitted proof of honorable discharge from the military service. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application. Seniority Points: Employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows: The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum. Rule VIII - Promotion, Section 9. Seniority Credit. Appointment and Certification: Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable. Questions/Updates: Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov . The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter. Please use this Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs. Closing Date/Time: 5/5/2024 11:59 PM Pacific
ALBEMARLE COUNTY, VA
Charlottesville, Virginia, United States
Systems Analyst- Facilities and Environmental Services (FES) Department of Information Technology Full-Time, 12 Months Exempt, Pay Grade 34 Benefits-Eligible, VRS-Eligible Job Summary/Objective: This position provides Tier 2 technical and administrative technical support for a variety of enterprise infrastructure systems including desktop, network, telecommunication, and related business systems. Performs analysis work and maintenance on basic information systems for small customer groups. Acts as the expert on the use and operation of business systems. Has foundational knowledge and understanding of the business operations and procedures for assigned department. Employees receive, analyze, resolve, and escalate technical support requests as quickly and efficiently as possible. Exemplary customer service skills are required as the work involves frequent interaction with customers and colleagues. This position will work closely with other staff as an integral part of our team. Essential Functions: Analyzes, designs, maintains and acts as an expert on business hardware and software systems Consults with departmental management and customers on business operations Develops workflow enhancements for system automation Adheres to departmental standards in program development and system design to maintain a structured environment Researches the capabilities of new hardware and software systems Monitors application performance to ensure departmental operations Prepares design documentation, operating procedures, and test scenarios for software solutions. Documents requirements and procedures to define information processing requirements Develops reports, diagrams, and flowcharts on historical and current operating data as defined by departmental requirements Consults with vendors for bug fixes, system updates, and software upgrades Ensures county business operations and infrastructure needs are met by effective planning and communication Receives, documents, prioritizes, and resolves technical support requests from clients for our network, telephone, computer hardware and software systems Trains customers and team members on supported software applications Evaluates new and current computer hardware and software solutions Works collaboratively with customers and team members to provide exceptional service to the organization Competency: Knowledge/ Skills/Abilities: Knowledge: Department business processes and workflow Proprietary departmental business systems Techniques of systems analysis, design, and development technologies Information technology procedures and operations Information gathering and reporting using charts and dashboards Technical documentation of systems, charts and dashboarding IT infrastructure, computer hardware, wired and wireless networking technologies, and business software solutions Business operations and procedures for assigned department Skills: Supporting and managing software systems Researching, developing, and designing information systems Communicating technical ideas clearly and translating customer requests Troubleshooting a variety of complex software issues Creating reports, dashboards, and flowcharts Deploying and maintaining software systems Customer Service Abilities: Resolve incidents in an expedient manner Prepare and present reports Establish and maintain effective working relationships Participate in a team-based environment Work under strict deadlines for projects and deliverables Oral and written communications Required Education and Experience: One or more years supporting information technology related hardware, software or computer networks. Preferred Qualifications/Certifications: Preferably one of the following: Baccalaureate degree from an accredited four-year college/university in computer science, information systems management, business management, or a related fieldCommunity college degree in Computer Science or Business Additional experience may be substituted for educationCertifications such as HDI, A+, Network+, MCP, MCSA, MCSE, ITIL, PMP, PBA, ECBA, CCBA, CBAP. Physical and Mental Requirements: Work is typically performed in an office, data center or conference rooms. Field work at a remote facility such as a public safety station or inside department vehicles or apparatus may be necessary. Work is closely managed by senior staff. In-person and virtual communications. Eligible for part-time telework based on performance and position requirements. Regular use of telephone and chat. Regular use of computers. Occasional need to perform urgent tasks to meet organizational deadlines. Occasional work after normal business hours. Occasional weekend duties. Occasional operation of county vehicles to travel to locations throughout the county is required. Regular contact other county employees and senior leadership at all levels of County government. Employees in this position may be considered essential personnel and fall under Albemarle County AP-4 and in addition, be subject to working overtime, being held over, or called back for disasters, local emergencies, or special events.be subject to working overtime, being held over, or called back for disasters, local emergencies, or special events. Remote Work: This position is eligible for a hybrid remote work schedule that is in compliance with the County’s Remote Work Policy and meets the operational and service needs for the position. All County staff must maintain residence within the Commonwealth of Virginia. The Salary Range: The hiring range for this position is $36.70 - $40.56 per hour (approx. $76,336 - $84,372 per year). Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60. DEADLINE FOR APPLICATIONS: Friday, May 3. Virginia Values Veterans: Albemarle County is a Certified V3 organization. EOE/EEO: Albemarle County is an equal employment opportunity employer, and does not discriminate against any group or individual on the basis of race, color, religion, sex, sexual orientation, national origin, age or disability in regards to any aspect of employment policy and practice: recruitment, testing, selection, assignment, pay, conditions of work, training, leave, overtime, promotion, discipline, demotion, and separation.
Apr 11, 2024
Full Time
Systems Analyst- Facilities and Environmental Services (FES) Department of Information Technology Full-Time, 12 Months Exempt, Pay Grade 34 Benefits-Eligible, VRS-Eligible Job Summary/Objective: This position provides Tier 2 technical and administrative technical support for a variety of enterprise infrastructure systems including desktop, network, telecommunication, and related business systems. Performs analysis work and maintenance on basic information systems for small customer groups. Acts as the expert on the use and operation of business systems. Has foundational knowledge and understanding of the business operations and procedures for assigned department. Employees receive, analyze, resolve, and escalate technical support requests as quickly and efficiently as possible. Exemplary customer service skills are required as the work involves frequent interaction with customers and colleagues. This position will work closely with other staff as an integral part of our team. Essential Functions: Analyzes, designs, maintains and acts as an expert on business hardware and software systems Consults with departmental management and customers on business operations Develops workflow enhancements for system automation Adheres to departmental standards in program development and system design to maintain a structured environment Researches the capabilities of new hardware and software systems Monitors application performance to ensure departmental operations Prepares design documentation, operating procedures, and test scenarios for software solutions. Documents requirements and procedures to define information processing requirements Develops reports, diagrams, and flowcharts on historical and current operating data as defined by departmental requirements Consults with vendors for bug fixes, system updates, and software upgrades Ensures county business operations and infrastructure needs are met by effective planning and communication Receives, documents, prioritizes, and resolves technical support requests from clients for our network, telephone, computer hardware and software systems Trains customers and team members on supported software applications Evaluates new and current computer hardware and software solutions Works collaboratively with customers and team members to provide exceptional service to the organization Competency: Knowledge/ Skills/Abilities: Knowledge: Department business processes and workflow Proprietary departmental business systems Techniques of systems analysis, design, and development technologies Information technology procedures and operations Information gathering and reporting using charts and dashboards Technical documentation of systems, charts and dashboarding IT infrastructure, computer hardware, wired and wireless networking technologies, and business software solutions Business operations and procedures for assigned department Skills: Supporting and managing software systems Researching, developing, and designing information systems Communicating technical ideas clearly and translating customer requests Troubleshooting a variety of complex software issues Creating reports, dashboards, and flowcharts Deploying and maintaining software systems Customer Service Abilities: Resolve incidents in an expedient manner Prepare and present reports Establish and maintain effective working relationships Participate in a team-based environment Work under strict deadlines for projects and deliverables Oral and written communications Required Education and Experience: One or more years supporting information technology related hardware, software or computer networks. Preferred Qualifications/Certifications: Preferably one of the following: Baccalaureate degree from an accredited four-year college/university in computer science, information systems management, business management, or a related fieldCommunity college degree in Computer Science or Business Additional experience may be substituted for educationCertifications such as HDI, A+, Network+, MCP, MCSA, MCSE, ITIL, PMP, PBA, ECBA, CCBA, CBAP. Physical and Mental Requirements: Work is typically performed in an office, data center or conference rooms. Field work at a remote facility such as a public safety station or inside department vehicles or apparatus may be necessary. Work is closely managed by senior staff. In-person and virtual communications. Eligible for part-time telework based on performance and position requirements. Regular use of telephone and chat. Regular use of computers. Occasional need to perform urgent tasks to meet organizational deadlines. Occasional work after normal business hours. Occasional weekend duties. Occasional operation of county vehicles to travel to locations throughout the county is required. Regular contact other county employees and senior leadership at all levels of County government. Employees in this position may be considered essential personnel and fall under Albemarle County AP-4 and in addition, be subject to working overtime, being held over, or called back for disasters, local emergencies, or special events.be subject to working overtime, being held over, or called back for disasters, local emergencies, or special events. Remote Work: This position is eligible for a hybrid remote work schedule that is in compliance with the County’s Remote Work Policy and meets the operational and service needs for the position. All County staff must maintain residence within the Commonwealth of Virginia. The Salary Range: The hiring range for this position is $36.70 - $40.56 per hour (approx. $76,336 - $84,372 per year). Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60. DEADLINE FOR APPLICATIONS: Friday, May 3. Virginia Values Veterans: Albemarle County is a Certified V3 organization. EOE/EEO: Albemarle County is an equal employment opportunity employer, and does not discriminate against any group or individual on the basis of race, color, religion, sex, sexual orientation, national origin, age or disability in regards to any aspect of employment policy and practice: recruitment, testing, selection, assignment, pay, conditions of work, training, leave, overtime, promotion, discipline, demotion, and separation.
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Tuesday, November 14, 2023 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH1848A-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Management Analyst vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Management Analyst . DEFINITION: Performs a variety of analytical, technical, and/or confidential and sensitive assignments in core functional areas of human resources, contract development and administration, or health programs operations and administration. Essential Job Functions ESSENTIAL DUTIES: Researches information by identifying, locating and extracting relevant data and information (e.g., by reading, collecting, downloading, interviewing) from varied sources (e.g., Internet search engines, library materials, government and technical reports, knowledgeable individuals) in order to obtain sufficient, valid and reliable data for analysis and decision making purposes. Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways in order to facilitate analysis. Analyzes information using qualitative and/or quantitative analytical methods in order to understand and draw fact-based conclusions, often from large amounts of information; identifies issues and problems requiring additional research and study and takes appropriate action to ensure sound study results. Develops and/or recommends the development of policies, programs, or procedures to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success. Prepares a variety of documents (e.g., reports, business correspondence, memoranda), adapting formats suitable to the purpose and using relevant software programs (e.g., word processing, desktop publishing, presentation) in order to effectively communicate information to various audiences (e.g., departmental personnel, members of the public, governing boards). Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations) when participating in meetings, mediating disputes, making presentations, providing advice and/or consultation services, etc. in order to communicate information, share ideas, present recommended solutions, gain agreement and coordinate activities. Coordinates activities, such as those of contractors, consultants, outside agencies, etc. to ensure that programs are successfully planned, implemented, and/or evaluated. Monitors processes and programs by gathering and analyzing relevant information in order to ensure that processes are capable and stable, and that programs are proceeding as intended. Evaluates program effectiveness by comparing outcomes to goals in order to determine whether to continue or modify the program. Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and requirements. EXAMPLE OF DUTIES: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Human Resources: Conducts examinations administered by the department by reviewing examination contents, preparing job bulletins, reviewing and accepting or rejecting applications, and preparing justifications for selective certifications; may recruit special examiners and interviewers for specific examinations and represent the department at community, school, or outreach events such as job fairs. Advises unit supervisors and departmental managers regarding compliance with Civil Service Rules and departmental policies and procedures; may assist managers with the preparation of improvement needed or unsatisfactory performance evaluations, compilation of employee performance documentation, and steps for implementing progressive discipline. Investigates and recommends management action in matters involving employee performance or disciplinary issues; may assist advocacy staff in the preparation of the departmental position in such cases and represent the department in meetings with employees or employee representatives to resolve disciplinary issues. Reviews, analyzes, and makes recommendations regarding workers' compensation cases and/or employee benefits issues; may correspond directly with the employee, with the Department of Human Resources, or with the third-party administrator (TPA). Conducts classification studies of existing departmental positions and prepares findings and recommendations which may result in reclassification; prepares duty statements, organization charts, and other materials supporting departmental requests for new positions in the annual budget process. Contract Development and Administration: Conducts contract solicitations; develops specifications and/or scope of work, solicitation packages, proposal/bid evaluation processes; and prepares documentation for routine and/or moderately complex contracts to support contract recommendations. Prepares letters and memos to the Board of Supervisors recommending contract awards for review by senior level contract staff. Assist line operations in identifying contractual and funding problems, and in resolving differences with contractors. Assists in formulating policies and procedures for contract development and/or in designing forms and other tools to aid in contract development. Conducts reviews of contractor's compliance with such requirements as licensure, insurance, Living Wage Ordinance, and Jury Duty Ordinance. Public Health Programs: Analyzes the administration of a public health program during one or more phases of development, implementation, and evaluation. Assists in the development of policies, procedures, standards, and guidelines to support centrally-administered programs. Assists in formulating program modifications and develops corrective action plans for quality assurance based on program evaluations. Assists and supports ongoing and cyclical program budgetary and financial analysis as part of program evaluation and contract negotiations. Assists in planning and implementing projects in specialized areas of mental health and public health services including identifying system and community barriers to the implementation of Countywide programs. Researches and drafts requests for proposals and requests for services as part of new and renewed grants and assists in negotiating details with other governmental agencies. Designs graphical presentations and delivers to management, community groups, and contract agencies concerning program development, implementation, and evaluation plans. Prepares records, reports, and mechanisms for the purpose of monitoring the fidelity of a program or project with respect to adherence to budgetary plans, evidence-based practices, outcomes, and other pertinent objectives. Click on the Management Analyst for complete details of this classification. Requirements MINIMUM REQUIREMENTS: Option 1 A Bachelor's degree* from an accredited college or university -AND- Two years of experience performing basic to routine analytical assignments that involved researching, analyzing and synthesizing data, as well as recommending solutions to problems related to administrative or program support functional areas. Option 2 A Master's degree * or higher from an accredited college or university in a discipline related to core administrative areas such as contract development and administration or human resources; health programs analysis; or in a discipline related to the core business function or mission of the department. Option 3 Four years of experience performing basic to routine analytical assignments which involved researching, analyzing and synthesizing data, as well as recommending solutions to problems related to administrative or program support functional areas. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. SPECIAL REQUIREMENT INFORMATION: * In order to receive credit for any type of college or university degree, such as a Bachelor's, Master's Degree, or higher, youmust attach a legible copy of the Official Diploma, Official Transcripts, or Official Letter from the accredited institution, which shows the date the degree was awarded, with Registrar's signature and school seal, to the application at the time of filing, or e-mail to hrexams@ph.lacounty.gov within seven (7) calendar days from application submission or your application may be rejected. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or The Association of International Credential Evaluators, Inc. (AICE) . (see Employment Information under Accreditation Information) Official Transcripts is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's registrar office. A printout of the courses from the school's website is NOT considered official transcripts and will not be accepted and may result in your application being incomplete and rejected All documents must be attached to your application at the time of filing or e-mailed to HRExams@ph.lacounty.gov within seven (7) calendar days from application submission or your application may be rejected as incomplete. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH1848A-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
Mar 08, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Tuesday, November 14, 2023 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH1848A-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Management Analyst vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Management Analyst . DEFINITION: Performs a variety of analytical, technical, and/or confidential and sensitive assignments in core functional areas of human resources, contract development and administration, or health programs operations and administration. Essential Job Functions ESSENTIAL DUTIES: Researches information by identifying, locating and extracting relevant data and information (e.g., by reading, collecting, downloading, interviewing) from varied sources (e.g., Internet search engines, library materials, government and technical reports, knowledgeable individuals) in order to obtain sufficient, valid and reliable data for analysis and decision making purposes. Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways in order to facilitate analysis. Analyzes information using qualitative and/or quantitative analytical methods in order to understand and draw fact-based conclusions, often from large amounts of information; identifies issues and problems requiring additional research and study and takes appropriate action to ensure sound study results. Develops and/or recommends the development of policies, programs, or procedures to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success. Prepares a variety of documents (e.g., reports, business correspondence, memoranda), adapting formats suitable to the purpose and using relevant software programs (e.g., word processing, desktop publishing, presentation) in order to effectively communicate information to various audiences (e.g., departmental personnel, members of the public, governing boards). Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations) when participating in meetings, mediating disputes, making presentations, providing advice and/or consultation services, etc. in order to communicate information, share ideas, present recommended solutions, gain agreement and coordinate activities. Coordinates activities, such as those of contractors, consultants, outside agencies, etc. to ensure that programs are successfully planned, implemented, and/or evaluated. Monitors processes and programs by gathering and analyzing relevant information in order to ensure that processes are capable and stable, and that programs are proceeding as intended. Evaluates program effectiveness by comparing outcomes to goals in order to determine whether to continue or modify the program. Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and requirements. EXAMPLE OF DUTIES: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Human Resources: Conducts examinations administered by the department by reviewing examination contents, preparing job bulletins, reviewing and accepting or rejecting applications, and preparing justifications for selective certifications; may recruit special examiners and interviewers for specific examinations and represent the department at community, school, or outreach events such as job fairs. Advises unit supervisors and departmental managers regarding compliance with Civil Service Rules and departmental policies and procedures; may assist managers with the preparation of improvement needed or unsatisfactory performance evaluations, compilation of employee performance documentation, and steps for implementing progressive discipline. Investigates and recommends management action in matters involving employee performance or disciplinary issues; may assist advocacy staff in the preparation of the departmental position in such cases and represent the department in meetings with employees or employee representatives to resolve disciplinary issues. Reviews, analyzes, and makes recommendations regarding workers' compensation cases and/or employee benefits issues; may correspond directly with the employee, with the Department of Human Resources, or with the third-party administrator (TPA). Conducts classification studies of existing departmental positions and prepares findings and recommendations which may result in reclassification; prepares duty statements, organization charts, and other materials supporting departmental requests for new positions in the annual budget process. Contract Development and Administration: Conducts contract solicitations; develops specifications and/or scope of work, solicitation packages, proposal/bid evaluation processes; and prepares documentation for routine and/or moderately complex contracts to support contract recommendations. Prepares letters and memos to the Board of Supervisors recommending contract awards for review by senior level contract staff. Assist line operations in identifying contractual and funding problems, and in resolving differences with contractors. Assists in formulating policies and procedures for contract development and/or in designing forms and other tools to aid in contract development. Conducts reviews of contractor's compliance with such requirements as licensure, insurance, Living Wage Ordinance, and Jury Duty Ordinance. Public Health Programs: Analyzes the administration of a public health program during one or more phases of development, implementation, and evaluation. Assists in the development of policies, procedures, standards, and guidelines to support centrally-administered programs. Assists in formulating program modifications and develops corrective action plans for quality assurance based on program evaluations. Assists and supports ongoing and cyclical program budgetary and financial analysis as part of program evaluation and contract negotiations. Assists in planning and implementing projects in specialized areas of mental health and public health services including identifying system and community barriers to the implementation of Countywide programs. Researches and drafts requests for proposals and requests for services as part of new and renewed grants and assists in negotiating details with other governmental agencies. Designs graphical presentations and delivers to management, community groups, and contract agencies concerning program development, implementation, and evaluation plans. Prepares records, reports, and mechanisms for the purpose of monitoring the fidelity of a program or project with respect to adherence to budgetary plans, evidence-based practices, outcomes, and other pertinent objectives. Click on the Management Analyst for complete details of this classification. Requirements MINIMUM REQUIREMENTS: Option 1 A Bachelor's degree* from an accredited college or university -AND- Two years of experience performing basic to routine analytical assignments that involved researching, analyzing and synthesizing data, as well as recommending solutions to problems related to administrative or program support functional areas. Option 2 A Master's degree * or higher from an accredited college or university in a discipline related to core administrative areas such as contract development and administration or human resources; health programs analysis; or in a discipline related to the core business function or mission of the department. Option 3 Four years of experience performing basic to routine analytical assignments which involved researching, analyzing and synthesizing data, as well as recommending solutions to problems related to administrative or program support functional areas. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. SPECIAL REQUIREMENT INFORMATION: * In order to receive credit for any type of college or university degree, such as a Bachelor's, Master's Degree, or higher, youmust attach a legible copy of the Official Diploma, Official Transcripts, or Official Letter from the accredited institution, which shows the date the degree was awarded, with Registrar's signature and school seal, to the application at the time of filing, or e-mail to hrexams@ph.lacounty.gov within seven (7) calendar days from application submission or your application may be rejected. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or The Association of International Credential Evaluators, Inc. (AICE) . (see Employment Information under Accreditation Information) Official Transcripts is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's registrar office. A printout of the courses from the school's website is NOT considered official transcripts and will not be accepted and may result in your application being incomplete and rejected All documents must be attached to your application at the time of filing or e-mailed to HRExams@ph.lacounty.gov within seven (7) calendar days from application submission or your application may be rejected as incomplete. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH1848A-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
City of McKinney, TX
McKinney, Texas, United States
Summary RESUME IS REQUIRED AS PART OF THE APPLICATION PROCESS. WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high-performance organization (HPO). SUMMARY OF POSITION The Asset Management Analyst Oversees the methods for collecting, analyzing, and interpreting data. Creates and maintains complex statistical reports, dashboards, and maps using various software including ESRI and Cityworks to effectively support decision-making; develops and coordinates data collection related to the Public Works strategic plan, work prioritization, and the day-to-day operations including water, wastewater, streets, environmental services, facilities maintenance, drainage, and other public works functions. When assigned to Asset Management Analyst II The position is differentiated from the Asset Management Analyst, Level One position through the use of Cityworks including the development of Cityworks dashboards and resolving issues within the Cityworks platform. When assigned to Asset Management Analyst III This position is differentiated from the Asset Management Analyst, Level Two position through the use of software such as Wincan and ArcGIS Insights and Business Analyst as well as the ability to work as a Cityworks Domain Administrator. When assigned to Asset Management Analyst IV This position is differentiated from the Asset Management Analyst, Level Three position through the use of ArcGIS Pro for advanced modeling and analysis. GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES When Assigned to Asset Management Analyst I Performs editing, updating, and output of GIS data into various formats (maps, reports, and graphs) utilizing ESRI ArcGIS Enterprise applications. Assists in data gathering, performs and completes routine quality checks to identify any disparities or missing data/metadata. Assists in updating as-built sheet hyperlinks when needed. Evaluates and provides assessments of Public Works assets throughout their lifecycle by transforming and integrating new and existing data, develop data collection plans using various methods, new technology, documenting processes, and performing change management when needed to support departments strategic goals. Develops procedures for data visualization to standardize processes and workflows, aid in decision-making, and support asset management strategies. Assists with strategic planning, research, studies, and special projects of varying duration, size, and complexity. Collects, objectively analyzes, and interprets statistical data. Provides Public Works with the appropriate tools to monitor assets and provides necessary data and information to support data-driven decision making. Interfaces effectively with all levels of the organization; responds to requests from end users, managers, and team members to define and improve business processes. Works with teams during all phases of a project life cycle including the collection of data and analysis, design, build, test, train, deploy, and provide continuous support thorough the use of ESRI ArcGIS Enterprise applications; ArcGIS Desktop and ArcGIS Pro analysis tools and extensions, Cityworks asset management software, and Crystal reports or other business intelligence reporting tools. Remains up to date on new technology and best practices by attending trainings and conferences. Serves as backup to System Administrator. When Assigned to Asset Management Analyst II Duties of Asset Management Analyst I carry over, in addition to: Creates, edits and updates dashboards/queries within Cityworks (Dashboard Management). Analyzes, troubleshoots, and resolves Cityworks application problems and assists in resolving technical issues as domain administrator. Assists in developing functional system workflows by creating service request, work order, and Inspection templates to assist in proper data collection as a domain administrator. When Assigned to Asset Management Analyst III Duties of Asset Management Analyst II carry over, in addition to: Exports Wincan data as a shapefile to ArcGIS with the ability to identify any disparities between both data sets and makes corrections when needed. Designs dashboards utilizing ArcGIS Insights, Business Analyst and other ESRI software. Trains others how to edit attributes in Cityworks. Uses multiple ESRI modules to develop informative data visualizations. Uses ArcGIS Pro Basic license. When Assigned to Asset Management Analyst IV Duties of Asset Management Analyst III carry over, in addition to: Uses ArcGIS Pro Basic and Advanced License. OTHER JOB FUNCTIONS: Ability to embrace and embody the city’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria. Understands emerging concepts and maintaining data with accuracy and precision, with the ability to identify errors, and inaccuracies. Must possess the initiative to manage multiple tasks independently with little direct supervision Required Qualifications MINIMUM QUALIFICATIONS Any work related experience resulting in acceptable proficiency levels in the below Minimum Qualifications may be an acceptable substitute for the below specified education and experience requirements. When Assigned to Asset Management Analyst I Bachelor’s Degreein geography or GIS supplemented by 1 year experience and/or training utilizing ESRI ArcGIS applications. Proficient in the use of ESRI ArcGIS and related extensions and Microsoft Office Products, business intelligence software, and asset management software. When Assigned to Asset Management Analyst II Bachelor’s Degreein geography or GIS supplemented by 3 years’ experience and/or training utilizing ESRI ArcGIS applications and 1 year experience with Cityworks troubleshooting technical issues as an administrator. Proficient in the use of ESRI ArcGIS and related extensions and Microsoft Office Products, business intelligence software, and asset management software. When Assigned to Asset Management Analyst III Bachelor’s Degreein geography or GIS supplemented by 5 years’ experience and/or training utilizing ESRI ArcGIS applications; 2 years Wincan or Cityworks Domain Administrator experience and 1 year experience with Cityworks troubleshooting technical issues as an administrator. Proficient in the use of ESRI ArcGIS and related extensions and Microsoft Office Products, business intelligence software, and asset management software. NASSCO certification or ArcGIS Pro basic training course required. When Assigned to Asset Management Analyst IV Bachelor’s Degreein geography or GIS supplemented by 7 years’ experience and/or training utilizing ESRI ArcGIS applications; 2 years Wincan or Cityworks Domain Administrator experience and 1 year experience with Cityworks troubleshooting technical issues as an administrator. Proficient in the use of ESRI ArcGIS and related extensions and Microsoft Office Products, business intelligence software, and asset management software. NASSCO certification or intermediate and advanced ArcGIS Pro training courses required. 2 years’ experience utilizing two of the following ArcGIS Pro advanced analysis tools. ESRI ArcGIS Pro and other ESRI analysis tools to create 2D, 3D, and 4D modeling (including utility modeling). ArcGIS Pro to design and display live feeds. ArcGIS IPS to enhance dispatching. ArcGIS Indoors floor plan modeling. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver’s License. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (25 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: Continuous
Mar 07, 2024
Full Time
Summary RESUME IS REQUIRED AS PART OF THE APPLICATION PROCESS. WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high-performance organization (HPO). SUMMARY OF POSITION The Asset Management Analyst Oversees the methods for collecting, analyzing, and interpreting data. Creates and maintains complex statistical reports, dashboards, and maps using various software including ESRI and Cityworks to effectively support decision-making; develops and coordinates data collection related to the Public Works strategic plan, work prioritization, and the day-to-day operations including water, wastewater, streets, environmental services, facilities maintenance, drainage, and other public works functions. When assigned to Asset Management Analyst II The position is differentiated from the Asset Management Analyst, Level One position through the use of Cityworks including the development of Cityworks dashboards and resolving issues within the Cityworks platform. When assigned to Asset Management Analyst III This position is differentiated from the Asset Management Analyst, Level Two position through the use of software such as Wincan and ArcGIS Insights and Business Analyst as well as the ability to work as a Cityworks Domain Administrator. When assigned to Asset Management Analyst IV This position is differentiated from the Asset Management Analyst, Level Three position through the use of ArcGIS Pro for advanced modeling and analysis. GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES When Assigned to Asset Management Analyst I Performs editing, updating, and output of GIS data into various formats (maps, reports, and graphs) utilizing ESRI ArcGIS Enterprise applications. Assists in data gathering, performs and completes routine quality checks to identify any disparities or missing data/metadata. Assists in updating as-built sheet hyperlinks when needed. Evaluates and provides assessments of Public Works assets throughout their lifecycle by transforming and integrating new and existing data, develop data collection plans using various methods, new technology, documenting processes, and performing change management when needed to support departments strategic goals. Develops procedures for data visualization to standardize processes and workflows, aid in decision-making, and support asset management strategies. Assists with strategic planning, research, studies, and special projects of varying duration, size, and complexity. Collects, objectively analyzes, and interprets statistical data. Provides Public Works with the appropriate tools to monitor assets and provides necessary data and information to support data-driven decision making. Interfaces effectively with all levels of the organization; responds to requests from end users, managers, and team members to define and improve business processes. Works with teams during all phases of a project life cycle including the collection of data and analysis, design, build, test, train, deploy, and provide continuous support thorough the use of ESRI ArcGIS Enterprise applications; ArcGIS Desktop and ArcGIS Pro analysis tools and extensions, Cityworks asset management software, and Crystal reports or other business intelligence reporting tools. Remains up to date on new technology and best practices by attending trainings and conferences. Serves as backup to System Administrator. When Assigned to Asset Management Analyst II Duties of Asset Management Analyst I carry over, in addition to: Creates, edits and updates dashboards/queries within Cityworks (Dashboard Management). Analyzes, troubleshoots, and resolves Cityworks application problems and assists in resolving technical issues as domain administrator. Assists in developing functional system workflows by creating service request, work order, and Inspection templates to assist in proper data collection as a domain administrator. When Assigned to Asset Management Analyst III Duties of Asset Management Analyst II carry over, in addition to: Exports Wincan data as a shapefile to ArcGIS with the ability to identify any disparities between both data sets and makes corrections when needed. Designs dashboards utilizing ArcGIS Insights, Business Analyst and other ESRI software. Trains others how to edit attributes in Cityworks. Uses multiple ESRI modules to develop informative data visualizations. Uses ArcGIS Pro Basic license. When Assigned to Asset Management Analyst IV Duties of Asset Management Analyst III carry over, in addition to: Uses ArcGIS Pro Basic and Advanced License. OTHER JOB FUNCTIONS: Ability to embrace and embody the city’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria. Understands emerging concepts and maintaining data with accuracy and precision, with the ability to identify errors, and inaccuracies. Must possess the initiative to manage multiple tasks independently with little direct supervision Required Qualifications MINIMUM QUALIFICATIONS Any work related experience resulting in acceptable proficiency levels in the below Minimum Qualifications may be an acceptable substitute for the below specified education and experience requirements. When Assigned to Asset Management Analyst I Bachelor’s Degreein geography or GIS supplemented by 1 year experience and/or training utilizing ESRI ArcGIS applications. Proficient in the use of ESRI ArcGIS and related extensions and Microsoft Office Products, business intelligence software, and asset management software. When Assigned to Asset Management Analyst II Bachelor’s Degreein geography or GIS supplemented by 3 years’ experience and/or training utilizing ESRI ArcGIS applications and 1 year experience with Cityworks troubleshooting technical issues as an administrator. Proficient in the use of ESRI ArcGIS and related extensions and Microsoft Office Products, business intelligence software, and asset management software. When Assigned to Asset Management Analyst III Bachelor’s Degreein geography or GIS supplemented by 5 years’ experience and/or training utilizing ESRI ArcGIS applications; 2 years Wincan or Cityworks Domain Administrator experience and 1 year experience with Cityworks troubleshooting technical issues as an administrator. Proficient in the use of ESRI ArcGIS and related extensions and Microsoft Office Products, business intelligence software, and asset management software. NASSCO certification or ArcGIS Pro basic training course required. When Assigned to Asset Management Analyst IV Bachelor’s Degreein geography or GIS supplemented by 7 years’ experience and/or training utilizing ESRI ArcGIS applications; 2 years Wincan or Cityworks Domain Administrator experience and 1 year experience with Cityworks troubleshooting technical issues as an administrator. Proficient in the use of ESRI ArcGIS and related extensions and Microsoft Office Products, business intelligence software, and asset management software. NASSCO certification or intermediate and advanced ArcGIS Pro training courses required. 2 years’ experience utilizing two of the following ArcGIS Pro advanced analysis tools. ESRI ArcGIS Pro and other ESRI analysis tools to create 2D, 3D, and 4D modeling (including utility modeling). ArcGIS Pro to design and display live feeds. ArcGIS IPS to enhance dispatching. ArcGIS Indoors floor plan modeling. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver’s License. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (25 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: Continuous
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
As part of our equity and diversity commitment and continuing effort to offer career ladder opportunities to our employees, the following position is being offered as a promotional recruitment effort. Only current state staff on-campus may apply. Job No: 537808; 4/10/2024 SECURITY NETWORK ANALYST Operating Systems Analyst- Career ITS Salary Range: $4,912 - $12,124/Monthly (Budgeted Hiring Salary Range: $5,000 - $6,000/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Under the direction of the Chief Information Security Officer (CISO), the incumbent works as a confidential technical employee to perform ongoing network, server, and desktop computer security monitoring, threat detection, and vulnerability assessments to detect, prevent, and control the system security risks and vulnerabilities. Based on findings, the incumbent may work with the network, server, and desktop services teams to contain the detected risks, and remediate the identified vulnerabilities. The incumbent will assist the CISO to ensure all the associated documentations, including inventories of servers, systems, and network components, is updated regularly by appropriate IT Infrastructure staff and retained for incident response and audit compliance purposes. The incumbent participates in the assigned IT security-related projects to improve knowledge base and experience in cybersecurity standards and best practices. The incumbent is a core member of the virtual Security Operation Center (SOC) in daily security briefings. The incumbent is also a core member of the Computer Security Incident Response Team (CSIRT) when security incidents occur. Required Qualifications & Experience : A bachelor’s degree from an accredited four-year college or university, preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience. A minimum 5-year IT-related working experience as well as a minimum 3-year of hand-on IT network support experience. An advanced degree from an accredited four-year college or university in IT-related discipline can substitute 2 years of experience. Hands-on experience in troubleshooting security incidents on computer network. The incumbent must have knowledge or experience in vulnerability management and security patching. The incumbent must also have general knowledge of Firewall systems such as Palo Alto Network components; data privacy standards, requirements, and policies; network security best practices; state and federal laws governing the handling, access, storage, and disposal of Level 1 confidential data and Level 2 internal use data; and of disaster recovery and business continuity measures. The incumbent must have good written, verbal, and listening communication skills; and critical thinking and analytical skills. The incumbent must have the ability to effectively communicate complex and detailed concepts to others; determine cause and effect, and identify critical issues and solutions that are not readily apparent; work on multiple assignments simultaneously without loss of integrity and accuracy; and work in a confidential, need-to-know environment. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : CISSP certification. CompTIA Network+ certification or similar professional networking certification. An advanced degree in cybersecurity or computer networking is preferred. Working experience conducting network traffic analysis using tools such as Airwave and ClearPass tools. Experience working with Palo Alto firewalls; HP ArcSight log management tools; of Security XDR, SIEM tools; in security incident triage; with NeXpose/InsightVM or similar vulnerability scanning tools and creating vulnerability reports; and in administrating/supporting Microsoft Active Directory, SSO, or Multi-factor authentication systems such as Duo Security or Azure MFA. Knowledge of data life cycle, data loss prevention, and data privacy is a plus. Knowledge or experience in MITRE Attack Framework or NIST Cybersecurity Framework. Working Knowledge or experience in ITIL or ITSM, Quality Improvement methodologies such as Six Sigma or Global 8D. Closing Date : Review of applications will begin on April 24, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 10 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 11, 2024
As part of our equity and diversity commitment and continuing effort to offer career ladder opportunities to our employees, the following position is being offered as a promotional recruitment effort. Only current state staff on-campus may apply. Job No: 537808; 4/10/2024 SECURITY NETWORK ANALYST Operating Systems Analyst- Career ITS Salary Range: $4,912 - $12,124/Monthly (Budgeted Hiring Salary Range: $5,000 - $6,000/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Under the direction of the Chief Information Security Officer (CISO), the incumbent works as a confidential technical employee to perform ongoing network, server, and desktop computer security monitoring, threat detection, and vulnerability assessments to detect, prevent, and control the system security risks and vulnerabilities. Based on findings, the incumbent may work with the network, server, and desktop services teams to contain the detected risks, and remediate the identified vulnerabilities. The incumbent will assist the CISO to ensure all the associated documentations, including inventories of servers, systems, and network components, is updated regularly by appropriate IT Infrastructure staff and retained for incident response and audit compliance purposes. The incumbent participates in the assigned IT security-related projects to improve knowledge base and experience in cybersecurity standards and best practices. The incumbent is a core member of the virtual Security Operation Center (SOC) in daily security briefings. The incumbent is also a core member of the Computer Security Incident Response Team (CSIRT) when security incidents occur. Required Qualifications & Experience : A bachelor’s degree from an accredited four-year college or university, preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience. A minimum 5-year IT-related working experience as well as a minimum 3-year of hand-on IT network support experience. An advanced degree from an accredited four-year college or university in IT-related discipline can substitute 2 years of experience. Hands-on experience in troubleshooting security incidents on computer network. The incumbent must have knowledge or experience in vulnerability management and security patching. The incumbent must also have general knowledge of Firewall systems such as Palo Alto Network components; data privacy standards, requirements, and policies; network security best practices; state and federal laws governing the handling, access, storage, and disposal of Level 1 confidential data and Level 2 internal use data; and of disaster recovery and business continuity measures. The incumbent must have good written, verbal, and listening communication skills; and critical thinking and analytical skills. The incumbent must have the ability to effectively communicate complex and detailed concepts to others; determine cause and effect, and identify critical issues and solutions that are not readily apparent; work on multiple assignments simultaneously without loss of integrity and accuracy; and work in a confidential, need-to-know environment. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : CISSP certification. CompTIA Network+ certification or similar professional networking certification. An advanced degree in cybersecurity or computer networking is preferred. Working experience conducting network traffic analysis using tools such as Airwave and ClearPass tools. Experience working with Palo Alto firewalls; HP ArcSight log management tools; of Security XDR, SIEM tools; in security incident triage; with NeXpose/InsightVM or similar vulnerability scanning tools and creating vulnerability reports; and in administrating/supporting Microsoft Active Directory, SSO, or Multi-factor authentication systems such as Duo Security or Azure MFA. Knowledge of data life cycle, data loss prevention, and data privacy is a plus. Knowledge or experience in MITRE Attack Framework or NIST Cybersecurity Framework. Working Knowledge or experience in ITIL or ITSM, Quality Improvement methodologies such as Six Sigma or Global 8D. Closing Date : Review of applications will begin on April 24, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 10 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Fresno
5241 N Maple Ave, Fresno, CA 93740, USA
Campus Applications Developer (Analyst/Programmer - Foundation) Compensation and Benefits Anticipated Hiring Salary Range: $3,899 - $4,500 per month Full CSU Classification Salary Range: $3,899 - $7,506 per month This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Working under the supervision of the Director of Digital Transformation, the Campus Applications Developer is a member of the Digital Transformation team supporting the campus’ academic and administrative application services and enterprise integration infrastructure. The programmer analyst in this position will participate in the FE/BE development of Web/Mobile and Digital Process/Workflow related campus applications; and software/product integration in support of various campus requirements and projects. This position may be assigned a variety of other tasks and projects including application development, documentation, integration design, and quality assurance testing. Key Qualifications Knowledge of software development life cycle. Knowledge of modern UI design concepts, such as MVC, MVP, and MVVM, and data binding. Knowledge in web programming, database design, SQL, data integration, as well as, experience with scripting languages: JSON, XML, CSV, and other flat file integrations. HTML, CSS, NodeJS/Typescript, AJAX. Knowledge of web technologies including HTTP, web security, authentication/authorization protocols. Good understanding of relational databases and NoSQL databases. Proficient in at least one scripting language (e.g. Python, Javascript, Ruby, etc.). Knowledge in developing and implementing data and/application integrations. Communicate clearly and concisely, both orally and in writing, and conduct presentations and training. Ability to: Document solutions, software requirements. Maintain consistent communication with the management of project schedules. Excellent analytical, verbal, and written communication skills. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience Bachelor’s degree from an accredited college. Qualifying experience may be substituted for required education on a year-for-year basis. Experience working with Web front-end and Content Development. Hands-on experience in developing and deploying application services on cloud environments. Experience in source code management. Experience of Agile development. Specialized Skills: Knowledge of Web CMS, e.g. Modern Campus Omni CMS. Knowledge of rapid Mobile app development tools, e.g. Modo Labs, etc. Knowledge of Forms/Workflow development, e.g. Kuali Build. Preferred Skills: Knowledge of Object-Oriented Design and Programming techniques. Knowledge and experience in using configurable integration tools, e.g. Boomi, etc. Being comfortable discussing design and technical issues with Technical Staff and Campus clients. Professional, logical, and highly motivated approach to work problems. Customer satisfaction oriented. Ability to: Thrive in a multi-tasking environment. Develop with strict regard to accessibility. Department Summary Technology Services provides administrative information services, core services, and desktop support to the Fresno State community. Our department consists of a well-trained team of individuals dedicated to providing effective technology and quality services and support that are integrated into the daily activities of the entire campus. Deadline & Application Instructions This position is open until filled with an initial application review date of May 2, 2024 . Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Advertised: Apr 10 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 11, 2024
Campus Applications Developer (Analyst/Programmer - Foundation) Compensation and Benefits Anticipated Hiring Salary Range: $3,899 - $4,500 per month Full CSU Classification Salary Range: $3,899 - $7,506 per month This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Working under the supervision of the Director of Digital Transformation, the Campus Applications Developer is a member of the Digital Transformation team supporting the campus’ academic and administrative application services and enterprise integration infrastructure. The programmer analyst in this position will participate in the FE/BE development of Web/Mobile and Digital Process/Workflow related campus applications; and software/product integration in support of various campus requirements and projects. This position may be assigned a variety of other tasks and projects including application development, documentation, integration design, and quality assurance testing. Key Qualifications Knowledge of software development life cycle. Knowledge of modern UI design concepts, such as MVC, MVP, and MVVM, and data binding. Knowledge in web programming, database design, SQL, data integration, as well as, experience with scripting languages: JSON, XML, CSV, and other flat file integrations. HTML, CSS, NodeJS/Typescript, AJAX. Knowledge of web technologies including HTTP, web security, authentication/authorization protocols. Good understanding of relational databases and NoSQL databases. Proficient in at least one scripting language (e.g. Python, Javascript, Ruby, etc.). Knowledge in developing and implementing data and/application integrations. Communicate clearly and concisely, both orally and in writing, and conduct presentations and training. Ability to: Document solutions, software requirements. Maintain consistent communication with the management of project schedules. Excellent analytical, verbal, and written communication skills. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience Bachelor’s degree from an accredited college. Qualifying experience may be substituted for required education on a year-for-year basis. Experience working with Web front-end and Content Development. Hands-on experience in developing and deploying application services on cloud environments. Experience in source code management. Experience of Agile development. Specialized Skills: Knowledge of Web CMS, e.g. Modern Campus Omni CMS. Knowledge of rapid Mobile app development tools, e.g. Modo Labs, etc. Knowledge of Forms/Workflow development, e.g. Kuali Build. Preferred Skills: Knowledge of Object-Oriented Design and Programming techniques. Knowledge and experience in using configurable integration tools, e.g. Boomi, etc. Being comfortable discussing design and technical issues with Technical Staff and Campus clients. Professional, logical, and highly motivated approach to work problems. Customer satisfaction oriented. Ability to: Thrive in a multi-tasking environment. Develop with strict regard to accessibility. Department Summary Technology Services provides administrative information services, core services, and desktop support to the Fresno State community. Our department consists of a well-trained team of individuals dedicated to providing effective technology and quality services and support that are integrated into the daily activities of the entire campus. Deadline & Application Instructions This position is open until filled with an initial application review date of May 2, 2024 . Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Advertised: Apr 10 2024 Pacific Daylight Time Applications close: Closing Date/Time:
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER C1004B-EA TYPE OF RECRUITMENT OPEN COMPETITIVE - EMERGENCY FILING PERIOD We will begin accepting applications on Wednesday, February 14, 2024, at 8:00 a.m. Pacific Time (PT). This examination will remain open until the needs of the service are met and is subject to closure without prior notice. The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Public Works is seeking qualified candidates to fill emergency Administrative Services Manager III vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those wh o successfully pass the assessment will be considered for permanent appointment to Administrative Services Manager III . Essential Job Functions Positions allocable to this management-level class are typically located in the central administrative office of line departments and report to a higher-level manager. Incumbents are responsible for directing, through subordinate, professional administrative supervisors, a section composed of multiple units responsible for providing professional administrative services in such areas as human resources, budget, finance, contracts and other closely related administrative functional areas. Assignments require the use of care and discretion in the handling of confidential and sensitive information used to either make decisions which significantly impact departmental programs and administrative operations, or support decisions made by higher-level management. An Administrative Services Manager III is responsible for a combination of the following job functions: Plans, organizes, controls, integrates and evaluates the work of the assigned section; with subordinate supervisors and staff, develops, implements and monitors work plans to achieve goals and objectives; contributes to development of the division budget. Manages, supervises and oversees the development, implementation and evaluation of plans, programs, policies, work processes, systems and procedures to achieve annual goals, objectives and standards; identifies and works with supervisors and staff to research and act on opportunities to improve or maximize section performance, efficiency and effectiveness; develops performance metrics and evaluates section performance. Manages section staff by establishing performance requirements and personal development targets; regularly evaluates performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; interviews and selects new staff; subject to concurrence of higher level management, initiates and recommends disciplinary action in accordance with Civil Service Rules and County policies. Prepares and/or directs the preparation of, and reviews, a variety of documents such as Board letters and memos, as well as reports and business correspondence to executive management and the Chief Executive Office or other centralized department, or external regulatory agencies, often of a highly sensitive nature requiring the exercise of organizational acumen; uses appropriate software programs (e.g., word processing, desktop publishing, presentation, database and spreadsheet) to create materials in a variety of formats and approaches in order to effectively communicate information to various audiences (e.g., governing boards, executive management, the Chief Information Office, County Counsel, departmental personnel, and members of the public). Directs and oversees highly complex and sensitive research assignments requiring a substantial depth of analysis using qualitative and/or quantitative analytical methods; defines study parameters and objectives, and develops statistical and information-gathering processes to ensure the quality, integrity, validity and relevance of data obtained for analysis and decision making purposes. Interacts with individuals from a variety of organizations (e.g., Board deputies, management from centralized County agencies, members from municipalities, State and federal legislative bodies, and other external agencies) to represent the department on highly sensitive, contentious and confidential issues; makes presentations, provides advice and/or consultation services, resolves conflicts, mediates disputes, and negotiates agreements; coordinates activities with County central agency and departmental staff, contractors, consultants, outside agencies, etc., to ensure that programs are successfully implemented. Actively participates in the development of options, programs, services and positions that meet objectives and best balance the interests of various stakeholders; provides the highest level of technical review on the development of programs and/or policies designed to address problems or improve operations, through strategic advocacy. Oversees auditing activities and the ongoing evaluation of processes and programs to ensure effectiveness, efficiencies and compliance, as well as to ensure that processes are capable and stable, and programs are proceeding as planned; addresses emerging issues and concerns in order to develop timely, proactive responses. Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and the requirements of professional standards. Requirements MINIMUM REQUIREMENTS Option 1 : Two years of bona-fide supervisory experience* over a unit of analysts performing assignments within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field - AND - two additional years of experience at the level of a journey analyst** or higher within one or more of these administrative fields. Option 2 : Two years of any bona-fide supervisory experience* - AND - four years of experience at the level of a journey analyst** or higher within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field. Option 3: Two years of experience at the level of a senior analyst *** or higher functioning in a consultative role in the Department of Auditor-Controller, Chief Executive Office, Department of Human Resources, or Internal Services Department's Countywide Contracts Division, interpreting and applying County policies, rules, and regulations and providing direction, guidance, and advice to management and administrative staff in County line departments - AND - four years of experience at the level of a journey analyst** or higher within one or more of the following administrative fields: human resources, budget, finance, contracts, or other closely-related administrative field. *Bona-fide supervisory experience includes responsibility for planning, assigning and reviewing the work of staff, evaluating employee performance, participating in interviewing and selecting new staff, and performance management. **Journey-level analyst work involves the independent performance of work assignments which require the use of sound professional judgment, initiative and creativity in identifying and selecting research and analytical methods and techniques to address and resolve complex, controversial, and/or sensitive problems related to administrative functions such as human resources, budget, finance, contracts and other closely-related, sensitive and confidential administrative functional areas. Note: For a fuller description of journey-level analytical work, refer to Los Angeles County's Administrative Services Manager I class. *** Senior-level analyst work involves functioning in a lead or project management capacity with responsibility for providing guidance and direction to staff on the most specialized, complex, and difficult analytical assignments which impact major departmental programs and administrative operations, or in central agency departments, where they are responsible for providing consultation and guidance to management in County line departments on highly complex issues and problems associated with their area of expertise. Note: For a fuller description of senior-level analytical work, refer to Los Angeles County's Administrative Services Manager II class. PHYSICAL CLASS: Physical Class II- Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method or transportation when needed to carry out job-related essential functions. You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. DESIRABLE QUALIFICATIONS: Two years of working experience in payroll practices, policies, and procedures derived from the Fiscal Manual, Interpretive Manual, County Code, and DHR Policies, Procedures, and Guidelines (PPGs), including expertise in areas such as time and leave accrual, usage, adjustments, mileage eligibility, as well as under or overpayments. Two years of working experience providing administrative and technical guidance to managerial and supervisory subordinate staff, ensuring they possess the knowledge, skills, and abilities to handle complex payroll issues, including timesheet adjustments, under or overpayments, and ensuring the timely completion of payroll deadlines and reports to meet departmental goals and objectives. Two years of working experience in responding to audits and corrective action plans, whether from internal auditors, Auditor-Controllers, the Department of Human Resources, or other government agencies. Two years of working experience corresponding to executive management or other organizations and agencies. This includes handling highly sensitive documents, such as requests for leave donation, overpayment letters, development of work plans, and communication with various departments such as Auditor-Controller and the Department of Human Resources. Additional Information EXAM CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of the initial work assignment, the appointing department will evaluate the candidates performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. SPECIAL INFORMATION: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . APPLICATION AND FILING INFORMATION: Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the REQUIREMENTS. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. All information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. IMPORTANT NOTES: FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. Utilizing VERBIAGE from Class Specification and/or Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements.Doingso may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S.MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on https://www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. CLICK HERE FOR ADDITIONAL EMPLOYMENT INFORMATION! CONTACT INFORMATION Department Contact Name: Kourtney Ortega Department Contact Phone: (626) 458-2141 Department Contact Email: kortega@dpw.lacounty.gov For detailed information, please click here Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Position/Program Information EXAM NUMBER C1004B-EA TYPE OF RECRUITMENT OPEN COMPETITIVE - EMERGENCY FILING PERIOD We will begin accepting applications on Wednesday, February 14, 2024, at 8:00 a.m. Pacific Time (PT). This examination will remain open until the needs of the service are met and is subject to closure without prior notice. The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Public Works is seeking qualified candidates to fill emergency Administrative Services Manager III vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those wh o successfully pass the assessment will be considered for permanent appointment to Administrative Services Manager III . Essential Job Functions Positions allocable to this management-level class are typically located in the central administrative office of line departments and report to a higher-level manager. Incumbents are responsible for directing, through subordinate, professional administrative supervisors, a section composed of multiple units responsible for providing professional administrative services in such areas as human resources, budget, finance, contracts and other closely related administrative functional areas. Assignments require the use of care and discretion in the handling of confidential and sensitive information used to either make decisions which significantly impact departmental programs and administrative operations, or support decisions made by higher-level management. An Administrative Services Manager III is responsible for a combination of the following job functions: Plans, organizes, controls, integrates and evaluates the work of the assigned section; with subordinate supervisors and staff, develops, implements and monitors work plans to achieve goals and objectives; contributes to development of the division budget. Manages, supervises and oversees the development, implementation and evaluation of plans, programs, policies, work processes, systems and procedures to achieve annual goals, objectives and standards; identifies and works with supervisors and staff to research and act on opportunities to improve or maximize section performance, efficiency and effectiveness; develops performance metrics and evaluates section performance. Manages section staff by establishing performance requirements and personal development targets; regularly evaluates performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; interviews and selects new staff; subject to concurrence of higher level management, initiates and recommends disciplinary action in accordance with Civil Service Rules and County policies. Prepares and/or directs the preparation of, and reviews, a variety of documents such as Board letters and memos, as well as reports and business correspondence to executive management and the Chief Executive Office or other centralized department, or external regulatory agencies, often of a highly sensitive nature requiring the exercise of organizational acumen; uses appropriate software programs (e.g., word processing, desktop publishing, presentation, database and spreadsheet) to create materials in a variety of formats and approaches in order to effectively communicate information to various audiences (e.g., governing boards, executive management, the Chief Information Office, County Counsel, departmental personnel, and members of the public). Directs and oversees highly complex and sensitive research assignments requiring a substantial depth of analysis using qualitative and/or quantitative analytical methods; defines study parameters and objectives, and develops statistical and information-gathering processes to ensure the quality, integrity, validity and relevance of data obtained for analysis and decision making purposes. Interacts with individuals from a variety of organizations (e.g., Board deputies, management from centralized County agencies, members from municipalities, State and federal legislative bodies, and other external agencies) to represent the department on highly sensitive, contentious and confidential issues; makes presentations, provides advice and/or consultation services, resolves conflicts, mediates disputes, and negotiates agreements; coordinates activities with County central agency and departmental staff, contractors, consultants, outside agencies, etc., to ensure that programs are successfully implemented. Actively participates in the development of options, programs, services and positions that meet objectives and best balance the interests of various stakeholders; provides the highest level of technical review on the development of programs and/or policies designed to address problems or improve operations, through strategic advocacy. Oversees auditing activities and the ongoing evaluation of processes and programs to ensure effectiveness, efficiencies and compliance, as well as to ensure that processes are capable and stable, and programs are proceeding as planned; addresses emerging issues and concerns in order to develop timely, proactive responses. Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and the requirements of professional standards. Requirements MINIMUM REQUIREMENTS Option 1 : Two years of bona-fide supervisory experience* over a unit of analysts performing assignments within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field - AND - two additional years of experience at the level of a journey analyst** or higher within one or more of these administrative fields. Option 2 : Two years of any bona-fide supervisory experience* - AND - four years of experience at the level of a journey analyst** or higher within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field. Option 3: Two years of experience at the level of a senior analyst *** or higher functioning in a consultative role in the Department of Auditor-Controller, Chief Executive Office, Department of Human Resources, or Internal Services Department's Countywide Contracts Division, interpreting and applying County policies, rules, and regulations and providing direction, guidance, and advice to management and administrative staff in County line departments - AND - four years of experience at the level of a journey analyst** or higher within one or more of the following administrative fields: human resources, budget, finance, contracts, or other closely-related administrative field. *Bona-fide supervisory experience includes responsibility for planning, assigning and reviewing the work of staff, evaluating employee performance, participating in interviewing and selecting new staff, and performance management. **Journey-level analyst work involves the independent performance of work assignments which require the use of sound professional judgment, initiative and creativity in identifying and selecting research and analytical methods and techniques to address and resolve complex, controversial, and/or sensitive problems related to administrative functions such as human resources, budget, finance, contracts and other closely-related, sensitive and confidential administrative functional areas. Note: For a fuller description of journey-level analytical work, refer to Los Angeles County's Administrative Services Manager I class. *** Senior-level analyst work involves functioning in a lead or project management capacity with responsibility for providing guidance and direction to staff on the most specialized, complex, and difficult analytical assignments which impact major departmental programs and administrative operations, or in central agency departments, where they are responsible for providing consultation and guidance to management in County line departments on highly complex issues and problems associated with their area of expertise. Note: For a fuller description of senior-level analytical work, refer to Los Angeles County's Administrative Services Manager II class. PHYSICAL CLASS: Physical Class II- Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method or transportation when needed to carry out job-related essential functions. You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. DESIRABLE QUALIFICATIONS: Two years of working experience in payroll practices, policies, and procedures derived from the Fiscal Manual, Interpretive Manual, County Code, and DHR Policies, Procedures, and Guidelines (PPGs), including expertise in areas such as time and leave accrual, usage, adjustments, mileage eligibility, as well as under or overpayments. Two years of working experience providing administrative and technical guidance to managerial and supervisory subordinate staff, ensuring they possess the knowledge, skills, and abilities to handle complex payroll issues, including timesheet adjustments, under or overpayments, and ensuring the timely completion of payroll deadlines and reports to meet departmental goals and objectives. Two years of working experience in responding to audits and corrective action plans, whether from internal auditors, Auditor-Controllers, the Department of Human Resources, or other government agencies. Two years of working experience corresponding to executive management or other organizations and agencies. This includes handling highly sensitive documents, such as requests for leave donation, overpayment letters, development of work plans, and communication with various departments such as Auditor-Controller and the Department of Human Resources. Additional Information EXAM CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of the initial work assignment, the appointing department will evaluate the candidates performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. SPECIAL INFORMATION: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . APPLICATION AND FILING INFORMATION: Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the REQUIREMENTS. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. All information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. IMPORTANT NOTES: FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. Utilizing VERBIAGE from Class Specification and/or Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements.Doingso may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S.MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on https://www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. CLICK HERE FOR ADDITIONAL EMPLOYMENT INFORMATION! CONTACT INFORMATION Department Contact Name: Kourtney Ortega Department Contact Phone: (626) 458-2141 Department Contact Email: kortega@dpw.lacounty.gov For detailed information, please click here Closing Date/Time: Continuous
ABOUT THE POSITION: Senior Information Technology (IT) Technicians perform installation, diagnostic and maintenance activities for the City's data and telecommunications infrastructure, and regularly provide advanced technical and functional support, direction and leadership to other technical staff. THE CURRENT VACANCY: The current opening is in the Information Technology Department. The Senior IT Technician provides Tier 2 level support primarily for the Water and Parking departments, working closely with the City’s IT Technicians and Network System Analysts in resolving complex issues. This position also provides backup support to the Tier 2 Helpdesk, answering customer support calls and troubleshooting Helpdesk tickets. The Sr IT Technician is also - responsible for managing and creating new user accounts, assigning permissions, troubleshooting City server applications, providing Active Directory support and performing installation and upgrades of applications. THE IDEAL CANDIDATE: The ideal candidate is a quick learner, self-starter and multi-tasker with excellent time management and organization skills, and the ability to work cooperatively in this fast-paced, complex environment. Proven analytical skills successfully applied to identifying and defining information technology needs, troubleshooting and resolving complex user issues are a must, as are excellent oral and written communication skills to explain technical solutions to non-technical users, and the demonstrated ability to work well with others on a team. Additionally, the ideal candidate will possess:
At least three years of experience involving implementation and technical support of servers and applications within a Windows-based server environment.
Experience managing Active Directory, IIS and SQL-based applications, and a variety of LAN/WAN equipment within a complex network environment.
Experience managing any of the following areas: Skidata/AIMS parking software, Remote Desk Server/Terminal Services, Windows servers running in a virtual environment, WYSE Management Suite, Mitel/Shoretel PBX administration, Exchange, Office 365, and data networks with multiple subnets.
THE SELECTION PROCESS: The first step in the selection process will consist of a review of each applicant's employment application and supplemental questionnaire for minimum qualifications. Depending on the number and breadth of experience of the of applicants, the next step may consist of a thorough evaluation of training and experience as presented on the applications and responses to supplemental questions. Applicants scoring highest in this process will be invited to the next step in the process, which will include an interview and may include other assessments. First Interviews are anticipated to be held near the end of May with second interviews early June. HOW TO APPLY: Please complete a thoughtful, thorough Application and Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses, or responses such as "See Resume" can result in disqualification from the selection process. For more information about this exciting opportunity, please contact Angela Dick, Human Resources Analyst, at adick@srcity.org .
Examples of Duties and Responsibilities
Research new technologies, ensuring compatibility with existing technology, making recommendations for implementation and performing cost analysis of licensing requirements;
perform server administration including install, optimize, upgrade, and maintain hardware, operating system software and client/server software; provision servers in virtual and physical environments;
perform application administration activities, such as creating, modifying, and deleting users, groups, resources, membership rights, security access, and database scripts, queries and reports for messaging systems, databases and web applications;
perform domain administration activities, such as assigning permissions and developing schema of users and groups;
assess, plan, test and implement projects such as new hardware and software upgrades including but not limited to servers, cameras and audio video equipment;
test commercial software and hardware, write product evaluations and recommendations for management review;
monitor performance of hardware, operating systems, database and application software and make recommendations to correct problems or improve performance;
plan, install, optimize, upgrade and maintain City wide desktop systems, mobile data computers and application software;
perform computer and mobile device forensics;
setup and maintain surveillance systems such as cameras, body worn cameras and door card access;
work with department personnel in recovery of video footage;
provide new camera specifications and purchasing of equipment;
setup and provide technical support for audio visual and broadcasting equipment;
establish and monitor procedures for data security and access to computer systems;
prepare documentation, procedures, reports, specifications, program descriptions, operating instructions, training materials, and user manuals;
perform as a functional team leader and coordinate project activities;
train staff and act as a technical resource to other staff;
provide second-level technical support, resolving escalated helpdesk incidents;
design backup and recovery procedures;
provide assistance to Network Systems Analysts to resolve network and /or telecommunications issues;
customize vendor software releases to meet City requirements;
consult with current and proposed systems users on the design and feasibility of proposed systems and modifications;
analyze client needs and identify alternatives;
estimate cost and timing of technology systems modifications;
prepare specifications and participate in Requests for Qualifications, Requests for Proposals and/or contracts or agreements for hardware and software;
determine data requirements for buildings;
coordinate network cable install and moves;
perform the duties of an Information Technology Technician as needed; and
perform related duties as assigned.
Apr 28, 2024
Full Time
ABOUT THE POSITION: Senior Information Technology (IT) Technicians perform installation, diagnostic and maintenance activities for the City's data and telecommunications infrastructure, and regularly provide advanced technical and functional support, direction and leadership to other technical staff. THE CURRENT VACANCY: The current opening is in the Information Technology Department. The Senior IT Technician provides Tier 2 level support primarily for the Water and Parking departments, working closely with the City’s IT Technicians and Network System Analysts in resolving complex issues. This position also provides backup support to the Tier 2 Helpdesk, answering customer support calls and troubleshooting Helpdesk tickets. The Sr IT Technician is also - responsible for managing and creating new user accounts, assigning permissions, troubleshooting City server applications, providing Active Directory support and performing installation and upgrades of applications. THE IDEAL CANDIDATE: The ideal candidate is a quick learner, self-starter and multi-tasker with excellent time management and organization skills, and the ability to work cooperatively in this fast-paced, complex environment. Proven analytical skills successfully applied to identifying and defining information technology needs, troubleshooting and resolving complex user issues are a must, as are excellent oral and written communication skills to explain technical solutions to non-technical users, and the demonstrated ability to work well with others on a team. Additionally, the ideal candidate will possess:
At least three years of experience involving implementation and technical support of servers and applications within a Windows-based server environment.
Experience managing Active Directory, IIS and SQL-based applications, and a variety of LAN/WAN equipment within a complex network environment.
Experience managing any of the following areas: Skidata/AIMS parking software, Remote Desk Server/Terminal Services, Windows servers running in a virtual environment, WYSE Management Suite, Mitel/Shoretel PBX administration, Exchange, Office 365, and data networks with multiple subnets.
THE SELECTION PROCESS: The first step in the selection process will consist of a review of each applicant's employment application and supplemental questionnaire for minimum qualifications. Depending on the number and breadth of experience of the of applicants, the next step may consist of a thorough evaluation of training and experience as presented on the applications and responses to supplemental questions. Applicants scoring highest in this process will be invited to the next step in the process, which will include an interview and may include other assessments. First Interviews are anticipated to be held near the end of May with second interviews early June. HOW TO APPLY: Please complete a thoughtful, thorough Application and Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses, or responses such as "See Resume" can result in disqualification from the selection process. For more information about this exciting opportunity, please contact Angela Dick, Human Resources Analyst, at adick@srcity.org .
Examples of Duties and Responsibilities
Research new technologies, ensuring compatibility with existing technology, making recommendations for implementation and performing cost analysis of licensing requirements;
perform server administration including install, optimize, upgrade, and maintain hardware, operating system software and client/server software; provision servers in virtual and physical environments;
perform application administration activities, such as creating, modifying, and deleting users, groups, resources, membership rights, security access, and database scripts, queries and reports for messaging systems, databases and web applications;
perform domain administration activities, such as assigning permissions and developing schema of users and groups;
assess, plan, test and implement projects such as new hardware and software upgrades including but not limited to servers, cameras and audio video equipment;
test commercial software and hardware, write product evaluations and recommendations for management review;
monitor performance of hardware, operating systems, database and application software and make recommendations to correct problems or improve performance;
plan, install, optimize, upgrade and maintain City wide desktop systems, mobile data computers and application software;
perform computer and mobile device forensics;
setup and maintain surveillance systems such as cameras, body worn cameras and door card access;
work with department personnel in recovery of video footage;
provide new camera specifications and purchasing of equipment;
setup and provide technical support for audio visual and broadcasting equipment;
establish and monitor procedures for data security and access to computer systems;
prepare documentation, procedures, reports, specifications, program descriptions, operating instructions, training materials, and user manuals;
perform as a functional team leader and coordinate project activities;
train staff and act as a technical resource to other staff;
provide second-level technical support, resolving escalated helpdesk incidents;
design backup and recovery procedures;
provide assistance to Network Systems Analysts to resolve network and /or telecommunications issues;
customize vendor software releases to meet City requirements;
consult with current and proposed systems users on the design and feasibility of proposed systems and modifications;
analyze client needs and identify alternatives;
estimate cost and timing of technology systems modifications;
prepare specifications and participate in Requests for Qualifications, Requests for Proposals and/or contracts or agreements for hardware and software;
determine data requirements for buildings;
coordinate network cable install and moves;
perform the duties of an Information Technology Technician as needed; and
perform related duties as assigned.
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER C1003E-EA TYPE OF RECRUITMENT OPEN COMPETITIVE- EMERGENCY FILING PERIOD We will begin accepting applications on Friday, February 23, 2024, at 8:00 a.m. Pacific Time (PT). This examination will remain open until the needs of the service are met and is subject to closure without prior notice. The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Public Works is seeking qualified candidates to fill emergency Administrative Services Manager II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those wh o successfully pass the assessment will be considered for permanent appointment to Administrative Services Manager II . Essential Job Functions Supervises a unit of analysts responsible for performing a full range of difficult to complex analytical assignments within one or more administrative functional areas and makes recommendations on highly complex issues which directly impact departmental programs and administrative operations, and which may be of a confidential or sensitive nature. An Administrative Services Manager II is responsible for a combination of the following job functions, as it relates to Examinations, Recruitment and/or Personnel Operations: Provides the support needed to hire positions that will be providing encampment resolutions services as it relates to activities such as trash and sanitary services, monitoring of illegal dumping, and addressing community and Board requests related to encampments. Manages a staff of subordinate supervisors and analysts providing personnel operation services in departmental recruitment, and examinations, particularly for Public Works staff that will be essential for advancing homeless initiatives related to housing and on-site services at encampments. HR staff will need to support Public Works in attracting and recruiting staff who have the appropriate skills and experience needed for homeless response efforts, including experience in information technology and Geographic Information Systems, permitting for interim, permanent, and affordable housing, as well experience as building inspectors, contract monitors, and program managers who can oversee programs and services that assist People Experiencing Homelessness (PEH). Participates in interviewing and selecting staff; establishing performance requirements and personal development targets; regularly monitoring performance and providing training, coaching, and recommendations on performance improvement; and taking disciplinary action in accordance with County Policies. Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations), participating in meetings, making presentations, and coordinating activities with County and departmental staff, consultants, outside agencies, etcetera, to ensure that programs, especially those focused on PEH-related initiatives, are successfully implemented. Provides administrative and technical supervision to staff performing the various functions in Exams/Recruitment unit such as composing job postings, recruitment, and applicant assessment for critical classifications supporting both direct and indirect services and programs that benefit PEH. Provides administrative and technical supervision to staff performing the various functions in Personnel Operations unit such as reviewing and processing personnel action requests (PARs) for new hires, transfers, and promotions; conducting live scans; and coordinating the selection interview process for critical classifications supporting both direct and indirect services and programs that benefit PEH. Plans, organizes, assigns, and evaluates the work of journey-level analysts assigned to a unit or project team; with staff, develops, implements and monitors work plans to achieve assigned objectives; provides input and monitors performance; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards. Participates in interviewing and selecting new unit staff; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; subject to management concurrence, takes disciplinary action in accordance with County policies. Plans and conducts highly complex and sensitive research assignments requiring the development of study criteria, locating and gathering of data from multiple sources and interpretation of conflicting and ambiguous data to reach sound conclusions; identifies research problems and challenges, and devises analytical methods and techniques required to accomplish assignment objectives; develops statistical and information-gathering processes to ensure quality, integrity, validity and relevance of data obtained for analysis and decision making purposes. Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways in order to facilitate meeting specific analytical requirements. Uses qualitative and/or quantitative analytical methods in order to identify and evaluate highly complex issues, summarize findings and draw fact based conclusions often based upon large amounts of ambiguous and/or conflicting information. Analyzes highly complex operational, financial, program and other issues and makes recommendations on appropriate courses of action; participates in the development of options and positions that meet objectives and best balance the interest of various stakeholders; develops and/or recommends the development of major programs or policies to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success. Prepares a variety of documents (e.g., reports, business correspondence, memoranda) often of a highly sensitive nature requiring the exercise of organizational acumen; uses appropriate software programs (e.g., word processing, desktop publishing, presentation) in order to effectively communicate information to various audiences (e.g., departmental personnel, members of the public, governing boards). Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations) often on highly sensitive, contentious and confidential issues; participates in meetings to make presentations, provide advice and/or consultation services, resolve conflicts, mediate disputes, and negotiate agreements; coordinates activities with County central agency and departmental staff, consultants, outside agencies, etc. to ensure that programs are successfully implemented. Monitors processes and programs by gathering and analyzing relevant information in order to ensure that processes are capable and stable, and programs are proceeding as planned; monitors emerging issues and concerns in order to develop timely proactive responses. Evaluates the effectiveness of various programs by comparing program outcomes to program goals in order to determine whether to continue, modify, or discontinue programs. Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and requirements. Requirements MINIMUM REQUIREMENTS: Option I : A Bachelor's degree from an accredited college or university - AND - Three years of experience performing analytical assignments, two years of which must have been at the level of a journey-level analyst* or higher, within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field. Option II : Five years of experience performing analytical assignments, two years of which must have been at the level of a journey-level analyst* or higher, within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field. *Journey-level analyst work involves the independent performance of work assignments which require the use of sound professional judgment, initiative and creativity in identifying and selecting research and analytical methods and techniques to address and resolve complex, controversial, and/or sensitive problems related to administrative functions such as human resources, budget, finance, contracts and other closely-related administrative functional areas. Note: For a fuller description of journey-level analytical work, refer to Los Angeles County's Administrative Services Manager I class (Item #1002). LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method or transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II- Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. DESIREABLE QUALIFICATIONS: Two years experience with employee onboarding, processing employee transactions, live scans, salary placements, and bonuses. Two years developing recruitment strategies, advertising job openings, screening applications, administering assessments, and generating eligible list. Two years conducting job analysis, developing assessments, validating assessments, and analyzing assessment data. Additional Information EXAM CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of the initial work assignment, the appointing department will evaluate the candidates performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. SPECIAL INFORMATION: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . APPLICATION AND FILING INFORMATION: Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the REQUIREMENTS. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. All information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. IMPORTANT NOTES: FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. Utilizing VERBIAGE from Class Specification and/or Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S.MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on https://www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. CLICK HERE FOR ADDITIONAL EMPLOYMENT INFORMATION! CONTACT INFORMATION Department Contact Name : Airess Batungbakal Department Contact Phone : (626) 458-2141 Department Contact Email: abatungbakal@dpw.lacounty.gov For detailed information, please click here Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Position/Program Information EXAM NUMBER C1003E-EA TYPE OF RECRUITMENT OPEN COMPETITIVE- EMERGENCY FILING PERIOD We will begin accepting applications on Friday, February 23, 2024, at 8:00 a.m. Pacific Time (PT). This examination will remain open until the needs of the service are met and is subject to closure without prior notice. The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Public Works is seeking qualified candidates to fill emergency Administrative Services Manager II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those wh o successfully pass the assessment will be considered for permanent appointment to Administrative Services Manager II . Essential Job Functions Supervises a unit of analysts responsible for performing a full range of difficult to complex analytical assignments within one or more administrative functional areas and makes recommendations on highly complex issues which directly impact departmental programs and administrative operations, and which may be of a confidential or sensitive nature. An Administrative Services Manager II is responsible for a combination of the following job functions, as it relates to Examinations, Recruitment and/or Personnel Operations: Provides the support needed to hire positions that will be providing encampment resolutions services as it relates to activities such as trash and sanitary services, monitoring of illegal dumping, and addressing community and Board requests related to encampments. Manages a staff of subordinate supervisors and analysts providing personnel operation services in departmental recruitment, and examinations, particularly for Public Works staff that will be essential for advancing homeless initiatives related to housing and on-site services at encampments. HR staff will need to support Public Works in attracting and recruiting staff who have the appropriate skills and experience needed for homeless response efforts, including experience in information technology and Geographic Information Systems, permitting for interim, permanent, and affordable housing, as well experience as building inspectors, contract monitors, and program managers who can oversee programs and services that assist People Experiencing Homelessness (PEH). Participates in interviewing and selecting staff; establishing performance requirements and personal development targets; regularly monitoring performance and providing training, coaching, and recommendations on performance improvement; and taking disciplinary action in accordance with County Policies. Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations), participating in meetings, making presentations, and coordinating activities with County and departmental staff, consultants, outside agencies, etcetera, to ensure that programs, especially those focused on PEH-related initiatives, are successfully implemented. Provides administrative and technical supervision to staff performing the various functions in Exams/Recruitment unit such as composing job postings, recruitment, and applicant assessment for critical classifications supporting both direct and indirect services and programs that benefit PEH. Provides administrative and technical supervision to staff performing the various functions in Personnel Operations unit such as reviewing and processing personnel action requests (PARs) for new hires, transfers, and promotions; conducting live scans; and coordinating the selection interview process for critical classifications supporting both direct and indirect services and programs that benefit PEH. Plans, organizes, assigns, and evaluates the work of journey-level analysts assigned to a unit or project team; with staff, develops, implements and monitors work plans to achieve assigned objectives; provides input and monitors performance; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards. Participates in interviewing and selecting new unit staff; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; subject to management concurrence, takes disciplinary action in accordance with County policies. Plans and conducts highly complex and sensitive research assignments requiring the development of study criteria, locating and gathering of data from multiple sources and interpretation of conflicting and ambiguous data to reach sound conclusions; identifies research problems and challenges, and devises analytical methods and techniques required to accomplish assignment objectives; develops statistical and information-gathering processes to ensure quality, integrity, validity and relevance of data obtained for analysis and decision making purposes. Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways in order to facilitate meeting specific analytical requirements. Uses qualitative and/or quantitative analytical methods in order to identify and evaluate highly complex issues, summarize findings and draw fact based conclusions often based upon large amounts of ambiguous and/or conflicting information. Analyzes highly complex operational, financial, program and other issues and makes recommendations on appropriate courses of action; participates in the development of options and positions that meet objectives and best balance the interest of various stakeholders; develops and/or recommends the development of major programs or policies to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success. Prepares a variety of documents (e.g., reports, business correspondence, memoranda) often of a highly sensitive nature requiring the exercise of organizational acumen; uses appropriate software programs (e.g., word processing, desktop publishing, presentation) in order to effectively communicate information to various audiences (e.g., departmental personnel, members of the public, governing boards). Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations) often on highly sensitive, contentious and confidential issues; participates in meetings to make presentations, provide advice and/or consultation services, resolve conflicts, mediate disputes, and negotiate agreements; coordinates activities with County central agency and departmental staff, consultants, outside agencies, etc. to ensure that programs are successfully implemented. Monitors processes and programs by gathering and analyzing relevant information in order to ensure that processes are capable and stable, and programs are proceeding as planned; monitors emerging issues and concerns in order to develop timely proactive responses. Evaluates the effectiveness of various programs by comparing program outcomes to program goals in order to determine whether to continue, modify, or discontinue programs. Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and requirements. Requirements MINIMUM REQUIREMENTS: Option I : A Bachelor's degree from an accredited college or university - AND - Three years of experience performing analytical assignments, two years of which must have been at the level of a journey-level analyst* or higher, within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field. Option II : Five years of experience performing analytical assignments, two years of which must have been at the level of a journey-level analyst* or higher, within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field. *Journey-level analyst work involves the independent performance of work assignments which require the use of sound professional judgment, initiative and creativity in identifying and selecting research and analytical methods and techniques to address and resolve complex, controversial, and/or sensitive problems related to administrative functions such as human resources, budget, finance, contracts and other closely-related administrative functional areas. Note: For a fuller description of journey-level analytical work, refer to Los Angeles County's Administrative Services Manager I class (Item #1002). LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method or transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II- Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. DESIREABLE QUALIFICATIONS: Two years experience with employee onboarding, processing employee transactions, live scans, salary placements, and bonuses. Two years developing recruitment strategies, advertising job openings, screening applications, administering assessments, and generating eligible list. Two years conducting job analysis, developing assessments, validating assessments, and analyzing assessment data. Additional Information EXAM CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of the initial work assignment, the appointing department will evaluate the candidates performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. SPECIAL INFORMATION: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . APPLICATION AND FILING INFORMATION: Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the REQUIREMENTS. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. All information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. IMPORTANT NOTES: FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. Utilizing VERBIAGE from Class Specification and/or Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S.MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on https://www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. CLICK HERE FOR ADDITIONAL EMPLOYMENT INFORMATION! CONTACT INFORMATION Department Contact Name : Airess Batungbakal Department Contact Phone : (626) 458-2141 Department Contact Email: abatungbakal@dpw.lacounty.gov For detailed information, please click here Closing Date/Time: Continuous