Posted until filled Salary commensurate with experience At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. General Description The Deputy Commissioner of the Office of Linear Infrastructure Operations (OLIO) reports to and is responsible for supporting the Commissioner in the implementation of the Department of Watershed Management’s vision, mission, core values and strategic business plans including providing annual updates to a Service Delivery strategy, the Department’s Strategic Asset Management Plan as well as short and long-term linear infrastructure capital improvement needs. The Deputy Commissioner of OLIO provides direct and indirect supervision to maintain the linear assets of the City of Atlanta’s Drinking Water System comprised of 2,700 miles of water main, 25,000 hydrants, 62,200 valves and other appurtenances; as well as 1,900 miles of sewer pipe, 47,000 manholes and 47,300 storm inlets. The Deputy Commissioner is also responsible for directing, supervising and providing strategic leadership for the divisions within OLIO including:
- Water Distribution
- Wastewater Collection
- Technical Services
- Operational Support Services
- Administrative Support Services
Oversees all aspects of water and sewer linear infrastructure operation and maintenance including investigations, routine and preventive maintenance, compliance requirements, and customer relations. Develops and maintains policies and procedures for water and sewer operation and maintenance.
Oversees work load assignments; coordinates activities with other City departments, other utilities, and the public; provides direct and indirect supervision of staff.
Leads workflow process analysis and operational improvement measures as required; identifies and relevant technology innovations for implementation.
Expected to exercise considerable judgment in supervising, coordinating, and monitoring the work of staff assigned to the Office of Linear Infrastructure Operations. The incumbent is expected to ensure timeliness of response and resolution of linear infrastructure issues, work quality and minimizing disruptions of service.
Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
Provides strategic and operating direction to OLIO. Establishes priorities and plans for execution. Tracks and reports operational performance against service level agreements.
Planning, directing, coordinating and supervising the repair and maintenance of water distribution and wastewater collection systems assets. Focuses on optimizing operations and creating consistent effective maintenance programs and processes.
Manages Office staff selection, deployment and development. Provides effective coaching and employee relations counseling.
Serves as an active member of the department senior leadership team. Works collaboratively with peers and diverse stakeholders to advance strategic and operational objectives.
- Provides oversight for the operations, repair and maintenance of the infrastructure for the delivery of potable water and collection of wastewater
- Plans programs and implements complete maintenance repair and construction processes
- Coordinates maintenance and construction work with Division Directors and provides technical assistance
- Day to day management of the OLIO’s operating budget, personnel, equipment, and facilities; assists with development of CIP budget requests; prepares specifications for major capital expenditures including operating equipment and fleet vehicles
- Prepares technical operational reports
- Analyzes data from various data sources such as water system compliance testing, maintenance and repair work orders, and data from other appropriate databases;
determines trends, identifies issues, and recommends any needed changes to system operations and maintenance approach
- Supervises employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination
- Answers technical questions and advises the public and other governmental agencies on distribution and wastewater collection system policies and procedures
- Coordinates OLIO’s preventative maintenance and repair program
- Responds to complaints or requests for information from customers
- Establish effective cross-department processes and procedures, where necessary, to support and deliver effective utility metering, billing and collection services.
- Oversight of Watershed Dispatch Center for timely response and resolution to incidents including water emergencies.
- Work collaboratively with DWM Deputy Commissioners and other Department Managers to identify and execute on potential service enhancements and opportunities.
Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
- Knowledge of water and wastewater utility operation and maintenance functions for a public water utility.
- Comprehensive knowledge of the principles, practices, and field application techniques used in the maintenance of water distribution and wastewater collection systems including the use of maintenance management systems.
- Demonstrated ability to plan, direct and coordinate complex maintenance and maintenance management projects and programs.
- Strong analytical, planning, and project management skills.
- Knowledge of Asset Management principles and practices.
- Ability to synthesize data and translate insights into relevant, actionable, strategic, and tactical recommendations.
- Ability to perform as a leader/coach in the development of staff and actively supervise personnel engaged in utility maintenance and repair operations.
- Ability to effectively present ideas and reports both verbally and in writing.
- Ability to establish and maintain effective working relationships with public officials, employees and the general public.
- Excellent interpersonal, communication and change management skills
- Excellent leadership skills. Ability to select, deploy and develop a large team to achieve results.
- Skill in developing managerial and leadership skills in subordinate technical and operating staff.
- Dispute resolution and diplomacy; ability to establish and maintain effective working relationships with direct reports and front-line staff.
- Ability to manage multiple priorities and projects. Ability to maintain composure and meet deadlines in stressful situations. Able to adapt to change.
- Strong emphasis on continuous process improvement.
- Demonstrated ability to work both autonomously and as part of a team in a fast-paced environment.
Minimum Qualifications - Education and Experience Bachelor’s degree in civil, sanitary or environmental engineering, business administration or a related field
A minimum of ten years of experience in the operations, maintenance, management and/or design of large-scale utility infrastructure
A minimum of four years of supervisory experience in water and wastewater utility systems maintenance and rehabilitation at the level of department head, division head, or senior manager in a utility maintenance organization
Preferences Demonstrated experience in water and wastewater utility systems maintenance and rehabilitation at the level of department head, division head, or senior manager in a large utility maintenance organization
State of Georgia Water Distribution and/or Wastewater Collections Certification
