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Job Description
Description
Per Diem Dispatchers will provide public safety dispatching at Santa Clara Police/Fire Communications and/or Levi's Stadium. The hourly rates for the two positions are as follows:- When assigned to Santa Clara Police/Fire Communications: $75.00/hr
- When assigned to Levi's Stadium: $70.00/hr
As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants.
THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.
Typical Duties
Duties may include, but are not limited, to the following:- Operates base radio console equipment, transmitting and receiving routine and emergency messages
- Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
- Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures
- Coordinates emergency operations between various departmental personnel and equipment
- Operates data terminals for information pertaining to daily public safety operations and general emergency services
- Maintains written logs, files, and computer information in the prescribed manner
- Updates computer files and performs other clerical functions and tasks as directed
- Performs other related duties as assigned
- Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
Minimum Qualifications
EDUCATION AND EXPERIENCE
Minimum Education Requirements:
Graduation from high school or possession of a GED
Minimum Experience Requirements:- The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or
- Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or
- Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.
License/Certifications:
Possession of a current P.O.S.T. Basic Dispatch certificate is required.
Other Requirements:- Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours.
- Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and/or psychological testing.
Knowledge, Skills, and Abilities
Knowledge of:- General public safety radio and telephone communications systems
- Police and fire emergency procedures
- Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries
Skill In:- Reading and interpreting maps; and maintaining accurate records
Ability to:- Read, write, spell, and speak in clear, concise English
- Learn correct telephone answering techniques, policies and procedures
- Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
- Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
- Follow verbal and written instructions
- Communicate clearly and distinctly using radio and telephone equipment
- Maintain composure and work accurately in emergency situations
- Work in a team-based environment and achieve common goals
- Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public
- Work in a confined area, wearing a headset which restricts physical movement about the work area
- Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
- Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
- Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
- Handle multiple priorities and organize workload
- Extract information or data from other computer systems
- View multiple video display terminals for extended periods of time in low variable light conditions
- Distinguish and interpret the meaning of colors on video display terminals
- Distinguish and comprehend simultaneous communications from several sources
- Work continuously or uninterrupted as required, standing or sitting for extended periods of time
- Perform with a high standard of customer service, professional conduct, and civic responsibility
- Use emergency medical questioning techniques and provide medical instructions via telephone when required
- Type at a net rate of 35 wpm on a computer keyboard
Additional Information:
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Possession of a current P.O.S.T. Basic Dispatch certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.
The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov .
SUPERVISION RECEIVED:
Works under the general supervision of a Senior Public Safety Dispatcher or Watch Commander and the overall direction of the Communications Operations Manager. - When assigned to Santa Clara Police/Fire Communications: $75.00/hr
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ABOUT THE COMPANY
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City of Santa Clara
Show moreCommunity, Authenticity and Opportunity
Santa Clara is a family oriented and business friendly city, led by a city government that has developed an award-winning ethics program and a commitment to fostering the public trust. Located in Santa Clara County at the southern tip of San Francisco Bay, about 45 miles south of San Francisco, Santa Clara is a strategic regional hub, convenient to freeways, airports, railroads, expressways, light rail and other public transportation.
"The Mission City" was founded in 1852 and has grown into an internationally diverse community of about 120,000 residents with employment base of about 106,750. With 19.3 square miles of tree-lined neighborhoods, thriving commercial and industrial centers, and 300 days of sunshine each year, it is an ideal location for individuals, families, and businesses.
Santa Clara is home to an extraordinary array of high-tech companies, including Applied Materials, Hewlett-Packard, Intel, Nvidia, Oracle, and Ericsson. The City of Santa Clara is also home to Santa Clara University, California’s Great America Theme Park, and Levi’s® Stadium, home of the San Francisco 49ers and Super Bowl 50.
Not Your Typical Bay Area City
Voted one of ten All-America Cities in the New Millennium by the National Civic League, Santa Clara has a "High Tech, Human Touch, H2" approach to serving the community's needs. It offers the region's lowest combined utility costs in the nine Bay Area counties, with savings of 30 to 40% on electricity alone, and it is consistently rated one of the most affordable cities in the nation for business.
At the core of the City's government is a dedication to ethics, transparency and service to the community. Santa Clara is a Charter City with a Council / Manager form of government. The City's financial stability ensures the highest levels of citizen and business service, low business taxes and solid real estate value, and it is also one of the safest U.S. cities with a population of 75,000+.
This dedication community is most readily seen in the outstanding efforts and services provided by our world-class police and fire departments. Our outstanding public safety record includes the highest fire rating in Santa Clara County and some of the fastest emergency response times in the state.
Speed is critical in Santa Clara--from response times with emergency services to responsiveness at the speed of business. More than 9,400 businesses, including many of the world's top technology firms, have started, taken root and thrived in the City of Santa Clara. Our dedication to the business community reaches beyond business licenses and services, but focuses on individualized assistance and attention, especially for large or complex business applications that need the involvement of multiple City departments. In these cases, a dedicated liaison will help guide businesses through the process and ensure clear and complete communication.
Welcome to Santa Clara. Welcome to what's possible!
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