Title IX & DHR Case Manager/Investigator (Administrator I) - Equity Programs & Compliance (525078)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Feb 24, 2023
Full Time Administration and Management Criminology and Forensics Human and Social Services Legal Services Regulatory and Licensing

Job Description


Working Title

Title IX & DHR Case Manager-Investigator

Administrator Level

This position is an Administrator I in the California State University Management Personnel Plan (MPP), reporting to the Executive Director of Equity Programs and Compliance (Title IX Coordinator/DHR Administrator).

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Equity Programs & Compliance

Appointment Type


Time Base

Full-Time (1.0)

Work Schedule

Monday through Friday; 8:00 AM - 5:00 PM

Anticipated Hiring Range

$6,834.00 - $7,177.00 Per Month ($82,008.00 - $86,124.00 Annually)

Salary is commensurate with experience.

Position Summary/Information

The Title IX & DHR (Discrimination, Harassment and Retaliation) Case Manager-Investigator is fundamental to the University’s equity, inclusion and compliance efforts. Reporting to the Executive Director of Equity Programs and Compliance (Title IX Coordinator/DHR Administrator), the Title IX & DHR Case Manager-Investigator will provide administrative and investigative support to the Title IX Coordinator/DHR Administrator regarding confidential, sensitive and complex matters.

The Title IX & DHR Case Manager-Investigator receives reports of Sexual Misconduct, Sexual Exploitation, Sexual Harassment, Domestic Violence, Dating Violence, Stalking, Discrimination, Harassment and/or Retaliation, will manage incident reports, conduct intake interviews, organize and maintain appropriate case documentation, facilitate informal resolutions, conduct formal investigations, correspond with parties and witnesses, and prepare comprehensive, clear and well-reasoned investigation reports in accord with University policy. Incumbent communicates effectively, maintains neutrality, meets deadlines and works effectively and respectfully with diverse constituencies to help create and support a safe and inclusive university community environment. Incumbent develops and maintains professional relationships and clear lines of communication with students, faculty, staff and administration. The Title IX & DHR Case Manager-Investigator will conduct investigations in accordance with best practices for civil rights investigations, applicable CSU policies and procedures, ethics and due process, and in a trauma-informed manner.

Incumbent is expected to work independently with minimal day-to-day oversight and under general instruction, while keeping the Title IX Coordinator/DHR Administrator and other appropriate unit administrators informed. The incumbent must be able to handle highly sensitive matters with tact and discretion, maintaining confidentiality as appropriate. The Title IX & DHR Case Manager-Investigator assists in the identification of patterns of behavior and systemic problems, facilitates solutions, participates in training campus community members on CSU policies and procedures and performs other duties as assigned.

Minimum Qualifications
  • Bachelor’s degree from an accredited four-year college or university in a relevant discipline.
  • Professional knowledge of Title IX, Title VII, Clery Act, VAWA, FERPA, Equal Employment Opportunity (EEO) affirmative action, the Americans with Disabilities Act and other applicable federal and state civil rights and employment laws, regulations and court decisions.
  • Knowledge of principles of conducting investigations, including interview methods and techniques;
  • Knowledge of principles of social justice.
  • Knowledge of principles of cultural competence.
  • Ability to work independently, take initiative and handle highly sensitive and confidential information appropriately.
  • Strong and effective interpersonal skills, including the ability to establish rapport with a diverse range of community members.
  • Ability to develop and maintain effective, collaborative working relationships.
  • Commitment to principles of due process, fairness, ethical conduct and respect.
  • Excellent writing and research skills and the ability to generate concise and well-supported analytical reports about complex and sensitive investigations.
  • Must have exceptional organization skills, including the ability to handle a significant caseload and manage multiple deadlines.
  • A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
  • Must be proficient in Word, Excel, PowerPoint, Adobe and Zoom.
  • Five-page writing sample.

Preferred Qualifications
  • Juris Doctor with two or more years of law firm experience or an equivalent combination of education and law experience
  • Two (2) years’ experience in Student Conduct, Title IX, DHR, EEO or employee relations complaint and/or grievance investigation and resolution.
  • Experience in a higher education setting preferred, public higher education.
  • Certification for Title IX Investigator, Title IV Investigator, Civil Rights Investigator or Workplace Investigator.
  • Recent advanced level professional training on workplace investigation best practices.
  • Proficiency with Maxient or other case management software.


Special Working Conditions: Incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Incumbent will interact regularly with the Dean of Students Division, Labor Relations & Employee Development, and Student Affairs & Enrollment Management staff. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu .

Additional Information


Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.
Closing Date/Time: Open until filled

Job Address

San Francisco, California 94132 United States View Map