Assistant Shelter Manager - Extra Help

  • Napa County
  • Napa, California
  • Oct 20, 2022
Variable Shift Accounting and Finance Administration and Management Clerical and Administrative Support
  • Salary: $40.85 - $49.49 Hourly USD

Job Description

The Napa Valley

The Napa Valley, internationally known for its fine wines, exciting restaurants and world-class resorts, is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.

Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.

The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.
County of Napa as an Employer
The County of Napa is a highly respected employer within the local community as well as throughout the region. We offer rewarding and challenging work, flexible hours, competitive salaries, a comprehensive benefits package and tremendous opportunities for career growth. At the County of Napa we truly value our employees and are committed to diversity in our family-oriented environment. This is why we are the Employer of Choice for more than 1,400 employees.

As an organization, the County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation.
The Position

Please note that the rate of pay for this position is fixed and will be as follows:
Step I: $40.85 (approximately) per hour for non-Bilingual hires
Step III: $44.96 (approximately) per hour for Bilingual hires

Under direction, The Assistant Shelter Manager - Emergency Operations, performs duties related to working in, and managing, a Prevention, Isolation and/or Quarantine Shelter during an emergency, ensuring the health and safety of assigned staff and shelter residence. The Assistant Shelter Manager will be responsible for the day-to-day operations of the Prevention, Isolation and/or Quarantine Shelters. Responsibilities may include direct or indirect supervision over assigned staff.

Extra help assignments are non-benefited and may be used for on-call needs up to 29 hours per week ( up to 1,000 hours per fiscal year). Extra help employees are not eligible for promotional opportunities open to regular part-time and full-time employees.

Your schedule must be flexible, and willing to work any shift needed.

Telework Availability - Teleworking is not permitted during the first six (6) months of employment and/or during the first six (6) months of a probationary period. Should teleworking be permitted by a hiring department after the 6 month requirement, the County supports a telework schedule that consists of a maximum of two (2) days per week.


The County is hiring for this position right away and candidates must be able to accept work right away.

Applications will be reviewed on a regular basis as they are submitted. This position may close at any time. It is recommended to apply immediately if interested.

Human Resources reserves the right to change the recruitment process at any time.
Example of Duties

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Dons and doffs appropriate personal protective equipment, to ensure safety of themselves and others; supports Shelter Manager to ensure the health and safety of all shelter staff and residence; supports Shelter Manager with operational functions used in Prevention, Isolation and/or Quarantine Shelters; coordinates with Shelter Manager and staff on collection, submittal and maintenance of required logs and reports; ensures residents are familiar with shelter rules and other relevant information; ensures health, safety and wellbeing of all residents in the facility; ensures facility is clean and orderly at all times; coordinates with vendors for food, janitorial and security; coordinates resident care with other agencies; updates and maintain client records/files, ensures intakes are input in a timely manner; responds to client requests and escalate as necessary; communicates any issues to leadership and/or with property owners as authorized by leadership; resolves conflicts and recognizes when assistance is needed from Shelter Manager; ensures staff understand the importance of documentation, especially for inquires and complaints; prepares shelter rooms for appropriate sanitation after each residence leaves; assists in developing and implementing policies and procedures for the Isolation and Quarantine Shelters.


Problem solving methods and techniques.

Report writing and correspondence preparation.

Principles, practices, methods and techniques used in conflict resolution, including when to seek assistance from the Shelter Manager.
Basic principles, practices, and techniques of effective organization, supervision, and training.

The Spanish language, for bilingual positions.

Working with vulnerable individuals/populations.


Exhibit empathy toward others.

Understand and maintain strict adherence to safety procedures.

Set and maintain professional and personal boundaries.

Meet critical deadlines and practice good time management.

Work independently as a self-starter or as a team.

Work with a wide variety of ethnicities, races, socioeconomic statues and religions.


Work in an environment where you will be exposed to residence whom have tested positive for COVID- 19 or other communicable diseases.

Don and doff appropriate Personal Protective Equipment.

Stand or sit for prolonged periods of time.

Stoop, bend, kneel, crouch, reach and twist.

Lift, carry, push and/or pull light to moderate amounts of weight.

Use repetitive hand movement and fine hand/eye coordination including using a computer keyboard.

Travel to other locations using various modes of private and commercial transportation.

Verbally communicate to exchange information.

Establish and maintain effective working relationships with those contacted in the course of work.

Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.

Exercise initiative, ingenuity and good judgment in decision-making and in solving problems, including problems of a sensitive or political nature.

Adapt quickly and appropriately to a variety of situations and personalities.

Communicate tactfully in stressful situations when dealing with individuals holding differing opinions and viewpoints.

Make appropriate decisions when faced with time constraints and limited information.

Remain flexible in adapting to changes in priorities, assignments and other interruptions, which may influence pre-established timelines and courses of action for completing projects and assignments.

Work on multiple projects and assignments simultaneously.

Work day, evening, swing or graveyard shifts, as assigned.

Speak, read and write in the Spanish language, as required by bilingual positions.

Work with sometimes challenging, high acuity and unpredictable clientele, with calm and empathic approach.

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:


Equivalent of one (1) year of paid or volunteer experience, working with an at risk population, in a shelter or equivalent setting.


Possession of a high school diploma. An Associate or Bachelor’s Degree is highly desired.

License or Certificate*:

Possession of a valid California Driver's License.

*Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.

ADA Accommodation:
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.
Napa County is an Equal Opportunity Employer


Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

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Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.

All employees hired into allocated positions or extra help positions will be fingerprinted.

Closing Date/Time:

Job Address

Napa, California United States View Map