City of Tulare, CA
Tulare, California, United States
Position Description RECRUITMENT OVERVIEW: Thank you for your interest in our Public Safety Dispatcher I-II position. We look forward to the opportunity to consider you as an applicant. We are currently recruiting to fill one immediate vacancy and an eligible list will also be established to fill future vacancies in this classification. Interested applicants are encouraged to apply by November 5th to be considered for our current vacancy. The City of Tulare is a vibrant and steadily growing community with a population of 67,834 located in the heart of California's Central Valley. The City provides a full-range of service to our citizens. The organization, staffed with 381 full-time employees, enjoys a culture of fiscal conservatism, collaboration, teamwork and dedication to public service and our community. To be eligible for this recruitment opportunity applicants must have a minimum of one year of responsible clerical work involving heavy public contact and be able to type a minimum of 35 words per minute. To be considered for this career opportunity applicants must submit an application with detailed information in each section of the application: Education, Work Experience, Certificates and Licenses, and Skills. In addition to submitting a detailed application, applicants are required to attach a typing certificate and respond to the supplemental questions associated with the application. Responses to the supplemental questions will be used to help us evaluate your qualifying knowledge, skills, and abilities. Resumes may be attached but will not be accepted in lieu of a complete, detailed application or in lieu of detailed responses to the supplemental questions. This is a continuous recruitment. Additional details regarding the recruitment process will be sent via email to qualified applicants as applications are received and screened. TYPING CERTIFICATE: A minimum typing speed of 35 words per minute is required. Applicants are required to attach a typing certificate to their application (issued within the past six months). Applications submitted without the required typing certificate attached, will be disqualified. Most adult schools, community colleges, and staffing agencies administer typing tests. We also accept typing certificates obtained online from: https://www.ratatype.com RECRUITMENT PROCESS: Applicants that meet the minimum requirements for the position will be required to take part in the following steps of the recruitment process: 1. Online Skills Assessment : Public Safety Dispatcher applicants will be assessed for verbal, reasoning, memory, and perceptual abilities to assure the presence of ability levels commensurate with the performance of dispatcher duties. Experienced Dispatcher applicants that possess a Public Safety Dispatcher Certificate issued by POST, are not required to take the online assessment. 2. Preliminary Background Review: Applicants that pass the online skills assessment will be invited to complete a POST Personal History Statement - Public Safety Dispatcher Form 2-255. A preliminary review of the Personal History Statement (PHS) will be conducted to determine suitability for the position in accordance with Peace Officer Standards and Training (POST). Candidates deemed suitable for the position based upon the preliminary review of their PHS will be eligible to advance to the interview phase. Applicants may review the contents of the PHS and begin completing it, by clicking on the following link: https://post.ca.gov/portals/0/post_docs/publications/2-255-phsDispatchers.doc 3. Panel Interview: Applicants that pass the online skills assessment and the preliminary review of their PHS will be eligible to participate in the interview phase. 4. Chiefs' Interview: The top candidates ranked in order of their interview score, will be invited to interview with the Police Chief and members of his command staff. 5. Comprehensive Background Investigation: A thorough background investigation is required of public safety dispatcher applicants before being hired to verify that they do not have past behaviors indicative of unsuitability to perform public safety dispatching duties. The candidate(s) recommended for hire will undergo a thorough background investigation. The background investigation includes: a check of motor vehicle records, a search of local, state, and federal fingerprint files to determine any criminal record, contacts with references, as well as other areas of investigation. 6. Pre-Employment Physical: Public safety dispatcher applicants recommended for hire undergo a medical examination prior to hire. The goal of the medical examination is to determine whether the applicant has any medical condition which would preclude the safe and efficient performance of dispatcher duties. We look forward to the opportunity to consider you for a position with our department. POSITION DESCRIPTION: Under general supervision, receives 911 police and fire emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures; monitors security alarm systems; performs a variety of non-sworn office duties in support of law enforcement activities; assists in the booking and custody of prisoners; and performs related work as required. This position works on a rotating twelve (12) hour shift consisting of: 6 a.m. - 6 p.m.; 6 p.m. - 6 a.m. Applicants must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; and may be required to work extended shifts in relief or emergency situations. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. May exercise technical and functional direction over lower level staff and train less experienced staff as assigned. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the entry-level in the dispatcher series that performs dispatch, law enforcement and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Public Safety Dispatcher II in that the latter is responsible for technical and functional direction over lower-level staff and is capable of performing the full range of duties assigned to the division. Public Safety Dispatcher II: This is the journey-level in the communications dispatch series that performs the full range of dispatch, law enforcement, and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public, in person and over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Senior Public Safety Dispatcher in that the latter is the lead-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of assigned staff involved in communications dispatch operations. Public Safety Dispatcher I: $ 3,889.80 - $ 4,728.04 Public Safety Dispatcher II: $ 4,276.44 - $ 5,198.03 Examples of Essential Functions (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Receives and evaluates 911 police, fire and medical emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency or response organization; takes messages for Police Department personnel. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and sending appropriate response unit, including police, fire, emergency medical personnel, towing services, utilities. Maintains contact with all field units, including accounting for location and status of all units and maintaining records of all field calls. Operates a computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Enters into, updates, and retrieves a variety of records from CLETS database, including stolen vehicles and other property, vehicle registration information, guns and property, and warranted or missing persons. Runs warrant checks on subjects, registration, checks on vehicles and property, and relays information and instructions to personnel in the field. Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, area fire departments, hospitals, towing services, and utilities. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support or information. Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data, relays such information to sworn staff. Acts as a liaison with the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or for fire or related services; determines the nature of the contact; provides factual information regarding services, policies and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures and the use of tact and discretion, or directs the caller to the proper individual or agency. Monitor alarms and security systems; notify appropriate, responsible parties when alarms are activated. Assist in booking and placing prisoners in custody by preparing records, searching arrestees, and seeing to the physical well-being of arrestees; assist in taking urine samples; accompany officers in the transport of female prisoners. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Stays abreast of changes in policies, procedures, and codes. Monitors juveniles and prisoners confined within the City jail. May train new employees in work methods, use of tools and equipment, and relevant safety precautions. Attends necessary fire and police training, shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies. Performs other duties as assigned. Qualifications / Requirements KNOWLEDGE OF: Basic functions, principles, and practices of law enforcement agencies. Terminology and procedures used in public safety dispatching. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. Applicable codes, regulations, policies, technical processes and procedures, including penal, vehicle, and health and safety codes and regulations. City and County geography, maps, streets, landmarks, and driving directions. Principles and practices of data collection and report preparation. Business arithmetic and basic statistical techniques. Basic principles of record keeping. Modern office practices, methods and computer equipment. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone. Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone. ABILITY TO: Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain necessary information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise reports. Perform technical, detailed and responsible office support work. Compose correspondence independently or from brief instructions. Maintain accurate records and files. Organize, maintain, and update office database and records systems. Make accurate arithmetic and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy. Organize own work, set priorities, and meet critical deadlines. Operate modern office equipment including computer equipment and software programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION & EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I: Equivalent to the completion of the twelfth (12th) grade and one (1) year responsible clerical work involving heavy public contact. Public Safety Dispatcher II: Equivalent to the completion of the twelfth (12th) grade and two (2) years of experience as a Public Safety Dispatcher I . LICENSE: Possession of, or ability to obtain, a valid Class C California Driver's License by time of appointment. Must pass a detailed background investigation. Public Safety Dispatcher II: POST Public Safety Dispatcher Certification required. Additional Information PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office and law enforcement equipment, including a computer; stamina to maintain attention to detail and work on a computer for an extended period of time; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification that requires extended periods of time of sitting; standing in work areas and walking between work areas may also be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift up to 20 pounds, carry, push, and pull materials and objects necessary to perform job functions. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Members of the California Public Employees' Retirement System (PERS). In accordance with the California Public Employees Pension Reform Act of 2013 (PEPRA), the City of Tulare will offer the following retirement benefit (2.0% at 62)to new PERSmembers beginning January 1, 2013 with three (3) years final compensation. Existing PERSmembers with no break in service will receive the 2.5% at 55formula with single highest year. City pays a portion of the employee and dependent coverage costs of group medical, dental and vision insurance. An opt-out plan is also available. Life insurance -$20,000 coverage. 10 working days vacation per year. Additional days based on years of service. 12 days sick leave per year. 15 holidays annually: 12 city observed holidays, plus birthday credit and 2 in-lieu holidays. Flexible benefit program - IRSSection 125 Plan. Deferred compensation plan - 457 Plans available. Closing Date/Time: Continuous
Apr 21, 2024
Full Time
Position Description RECRUITMENT OVERVIEW: Thank you for your interest in our Public Safety Dispatcher I-II position. We look forward to the opportunity to consider you as an applicant. We are currently recruiting to fill one immediate vacancy and an eligible list will also be established to fill future vacancies in this classification. Interested applicants are encouraged to apply by November 5th to be considered for our current vacancy. The City of Tulare is a vibrant and steadily growing community with a population of 67,834 located in the heart of California's Central Valley. The City provides a full-range of service to our citizens. The organization, staffed with 381 full-time employees, enjoys a culture of fiscal conservatism, collaboration, teamwork and dedication to public service and our community. To be eligible for this recruitment opportunity applicants must have a minimum of one year of responsible clerical work involving heavy public contact and be able to type a minimum of 35 words per minute. To be considered for this career opportunity applicants must submit an application with detailed information in each section of the application: Education, Work Experience, Certificates and Licenses, and Skills. In addition to submitting a detailed application, applicants are required to attach a typing certificate and respond to the supplemental questions associated with the application. Responses to the supplemental questions will be used to help us evaluate your qualifying knowledge, skills, and abilities. Resumes may be attached but will not be accepted in lieu of a complete, detailed application or in lieu of detailed responses to the supplemental questions. This is a continuous recruitment. Additional details regarding the recruitment process will be sent via email to qualified applicants as applications are received and screened. TYPING CERTIFICATE: A minimum typing speed of 35 words per minute is required. Applicants are required to attach a typing certificate to their application (issued within the past six months). Applications submitted without the required typing certificate attached, will be disqualified. Most adult schools, community colleges, and staffing agencies administer typing tests. We also accept typing certificates obtained online from: https://www.ratatype.com RECRUITMENT PROCESS: Applicants that meet the minimum requirements for the position will be required to take part in the following steps of the recruitment process: 1. Online Skills Assessment : Public Safety Dispatcher applicants will be assessed for verbal, reasoning, memory, and perceptual abilities to assure the presence of ability levels commensurate with the performance of dispatcher duties. Experienced Dispatcher applicants that possess a Public Safety Dispatcher Certificate issued by POST, are not required to take the online assessment. 2. Preliminary Background Review: Applicants that pass the online skills assessment will be invited to complete a POST Personal History Statement - Public Safety Dispatcher Form 2-255. A preliminary review of the Personal History Statement (PHS) will be conducted to determine suitability for the position in accordance with Peace Officer Standards and Training (POST). Candidates deemed suitable for the position based upon the preliminary review of their PHS will be eligible to advance to the interview phase. Applicants may review the contents of the PHS and begin completing it, by clicking on the following link: https://post.ca.gov/portals/0/post_docs/publications/2-255-phsDispatchers.doc 3. Panel Interview: Applicants that pass the online skills assessment and the preliminary review of their PHS will be eligible to participate in the interview phase. 4. Chiefs' Interview: The top candidates ranked in order of their interview score, will be invited to interview with the Police Chief and members of his command staff. 5. Comprehensive Background Investigation: A thorough background investigation is required of public safety dispatcher applicants before being hired to verify that they do not have past behaviors indicative of unsuitability to perform public safety dispatching duties. The candidate(s) recommended for hire will undergo a thorough background investigation. The background investigation includes: a check of motor vehicle records, a search of local, state, and federal fingerprint files to determine any criminal record, contacts with references, as well as other areas of investigation. 6. Pre-Employment Physical: Public safety dispatcher applicants recommended for hire undergo a medical examination prior to hire. The goal of the medical examination is to determine whether the applicant has any medical condition which would preclude the safe and efficient performance of dispatcher duties. We look forward to the opportunity to consider you for a position with our department. POSITION DESCRIPTION: Under general supervision, receives 911 police and fire emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures; monitors security alarm systems; performs a variety of non-sworn office duties in support of law enforcement activities; assists in the booking and custody of prisoners; and performs related work as required. This position works on a rotating twelve (12) hour shift consisting of: 6 a.m. - 6 p.m.; 6 p.m. - 6 a.m. Applicants must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; and may be required to work extended shifts in relief or emergency situations. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. May exercise technical and functional direction over lower level staff and train less experienced staff as assigned. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the entry-level in the dispatcher series that performs dispatch, law enforcement and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Public Safety Dispatcher II in that the latter is responsible for technical and functional direction over lower-level staff and is capable of performing the full range of duties assigned to the division. Public Safety Dispatcher II: This is the journey-level in the communications dispatch series that performs the full range of dispatch, law enforcement, and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public, in person and over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Senior Public Safety Dispatcher in that the latter is the lead-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of assigned staff involved in communications dispatch operations. Public Safety Dispatcher I: $ 3,889.80 - $ 4,728.04 Public Safety Dispatcher II: $ 4,276.44 - $ 5,198.03 Examples of Essential Functions (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Receives and evaluates 911 police, fire and medical emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency or response organization; takes messages for Police Department personnel. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and sending appropriate response unit, including police, fire, emergency medical personnel, towing services, utilities. Maintains contact with all field units, including accounting for location and status of all units and maintaining records of all field calls. Operates a computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Enters into, updates, and retrieves a variety of records from CLETS database, including stolen vehicles and other property, vehicle registration information, guns and property, and warranted or missing persons. Runs warrant checks on subjects, registration, checks on vehicles and property, and relays information and instructions to personnel in the field. Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, area fire departments, hospitals, towing services, and utilities. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support or information. Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data, relays such information to sworn staff. Acts as a liaison with the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or for fire or related services; determines the nature of the contact; provides factual information regarding services, policies and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures and the use of tact and discretion, or directs the caller to the proper individual or agency. Monitor alarms and security systems; notify appropriate, responsible parties when alarms are activated. Assist in booking and placing prisoners in custody by preparing records, searching arrestees, and seeing to the physical well-being of arrestees; assist in taking urine samples; accompany officers in the transport of female prisoners. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Stays abreast of changes in policies, procedures, and codes. Monitors juveniles and prisoners confined within the City jail. May train new employees in work methods, use of tools and equipment, and relevant safety precautions. Attends necessary fire and police training, shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies. Performs other duties as assigned. Qualifications / Requirements KNOWLEDGE OF: Basic functions, principles, and practices of law enforcement agencies. Terminology and procedures used in public safety dispatching. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. Applicable codes, regulations, policies, technical processes and procedures, including penal, vehicle, and health and safety codes and regulations. City and County geography, maps, streets, landmarks, and driving directions. Principles and practices of data collection and report preparation. Business arithmetic and basic statistical techniques. Basic principles of record keeping. Modern office practices, methods and computer equipment. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone. Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone. ABILITY TO: Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain necessary information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise reports. Perform technical, detailed and responsible office support work. Compose correspondence independently or from brief instructions. Maintain accurate records and files. Organize, maintain, and update office database and records systems. Make accurate arithmetic and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy. Organize own work, set priorities, and meet critical deadlines. Operate modern office equipment including computer equipment and software programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION & EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I: Equivalent to the completion of the twelfth (12th) grade and one (1) year responsible clerical work involving heavy public contact. Public Safety Dispatcher II: Equivalent to the completion of the twelfth (12th) grade and two (2) years of experience as a Public Safety Dispatcher I . LICENSE: Possession of, or ability to obtain, a valid Class C California Driver's License by time of appointment. Must pass a detailed background investigation. Public Safety Dispatcher II: POST Public Safety Dispatcher Certification required. Additional Information PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office and law enforcement equipment, including a computer; stamina to maintain attention to detail and work on a computer for an extended period of time; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification that requires extended periods of time of sitting; standing in work areas and walking between work areas may also be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift up to 20 pounds, carry, push, and pull materials and objects necessary to perform job functions. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Members of the California Public Employees' Retirement System (PERS). In accordance with the California Public Employees Pension Reform Act of 2013 (PEPRA), the City of Tulare will offer the following retirement benefit (2.0% at 62)to new PERSmembers beginning January 1, 2013 with three (3) years final compensation. Existing PERSmembers with no break in service will receive the 2.5% at 55formula with single highest year. City pays a portion of the employee and dependent coverage costs of group medical, dental and vision insurance. An opt-out plan is also available. Life insurance -$20,000 coverage. 10 working days vacation per year. Additional days based on years of service. 12 days sick leave per year. 15 holidays annually: 12 city observed holidays, plus birthday credit and 2 in-lieu holidays. Flexible benefit program - IRSSection 125 Plan. Deferred compensation plan - 457 Plans available. Closing Date/Time: Continuous
City of Long Beach, CA
City of Long Beach, California, United States
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. VACANCY INFORMATION: This is an entry level position. Candidates electing to take the National Testing Network (NTN) Emergency Communications exam can apply to this posting. Additional information can be found on below. I f you have a POST Dispatcher T-Score of 50.8 within the last 12 months, apply to the PUBLIC SAFETY DISPATCHER I-IV - 9-1-1 DISPATCHER (ENTRY LEVEL - POST EXAM HERE ). Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program please click here . EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet....................................................Qualifying Performance Examination (Video Based)**..............Qualifying **The Public Safety Dispatcher performance examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM. Applicants must schedule a testing date through nationaltestingnetwork.com . In order to complete the application process, candidates must take the NTN exam and complete the online application. A minimum rating of 70 must be attained in order to pass the performance examination. PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. EQUITY AND INCLUSION The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: • Medical and Dental Insurance • Life Insurance • Retirement Plan (P.E.R.S.) • Paid Vacation, Personal Holidays and Sick Leave • Deferred Compensation • Credit Union Membership • Free Bus Transportation (Long Beach Transit) • Flexible Spending Accounts • Free Employee Parking • Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17). Closing Date/Time: Continuous
May 01, 2024
Full Time
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. VACANCY INFORMATION: This is an entry level position. Candidates electing to take the National Testing Network (NTN) Emergency Communications exam can apply to this posting. Additional information can be found on below. I f you have a POST Dispatcher T-Score of 50.8 within the last 12 months, apply to the PUBLIC SAFETY DISPATCHER I-IV - 9-1-1 DISPATCHER (ENTRY LEVEL - POST EXAM HERE ). Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program please click here . EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet....................................................Qualifying Performance Examination (Video Based)**..............Qualifying **The Public Safety Dispatcher performance examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM. Applicants must schedule a testing date through nationaltestingnetwork.com . In order to complete the application process, candidates must take the NTN exam and complete the online application. A minimum rating of 70 must be attained in order to pass the performance examination. PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. EQUITY AND INCLUSION The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: • Medical and Dental Insurance • Life Insurance • Retirement Plan (P.E.R.S.) • Paid Vacation, Personal Holidays and Sick Leave • Deferred Compensation • Credit Union Membership • Free Bus Transportation (Long Beach Transit) • Flexible Spending Accounts • Free Employee Parking • Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17). Closing Date/Time: Continuous
City of Long Beach, CA
City of Long Beach, California, United States
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. VACANCY INFORMATION: This is an entry level position. Candidates electing to take the POST Emergency Dispatcher exam can apply to this posting. Additional information can be found on below. I f you have not taken the POST Dispatcher Exam and achieved a T-Score of 50.8 within the last 12 months, apply to the PUBLIC SAFETY DISPATCHER I-IV: 9-1-1 DISPATCHER (ENTRY LEVEL - NTN EXAM HERE ). Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program please click here . EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet...................................................Qualifying Performance Examination (Video Based)**.............Qualifying Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). **PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. EQUITY AND INCLUSION The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: • Medical and Dental Insurance • Life Insurance • Retirement Plan (P.E.R.S.) • Paid Vacation, Personal Holidays and Sick Leave • Deferred Compensation • Credit Union Membership • Free Bus Transportation (Long Beach Transit) • Flexible Spending Accounts • Free Employee Parking • Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17). Closing Date/Time: Continuous
May 01, 2024
Full Time
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. VACANCY INFORMATION: This is an entry level position. Candidates electing to take the POST Emergency Dispatcher exam can apply to this posting. Additional information can be found on below. I f you have not taken the POST Dispatcher Exam and achieved a T-Score of 50.8 within the last 12 months, apply to the PUBLIC SAFETY DISPATCHER I-IV: 9-1-1 DISPATCHER (ENTRY LEVEL - NTN EXAM HERE ). Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program please click here . EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet...................................................Qualifying Performance Examination (Video Based)**.............Qualifying Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). **PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. EQUITY AND INCLUSION The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: • Medical and Dental Insurance • Life Insurance • Retirement Plan (P.E.R.S.) • Paid Vacation, Personal Holidays and Sick Leave • Deferred Compensation • Credit Union Membership • Free Bus Transportation (Long Beach Transit) • Flexible Spending Accounts • Free Employee Parking • Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17). Closing Date/Time: Continuous
The Irvine Police Department is seeking Lateral Public Safety Dispatchers to join our team. Lateral Dispatcher Salary is competitive, and negotiable based on experience. Public Safety Dispatchers designated as a Communications Training Officer will be paid an additional six percent (6%) of the employee's base rate of pay. Tactical Dispatchers on SWAT earn 1.5% collateral pay. To qualify as a Lateral Public Safety Dispatcher, candidates must: Possess a POST Public Safety Dispatcher Certificate Successfully completed a probationary period within a California public safety agency or have one full year of Dispatcher experience at a Public Safety agency within the last four years at time of hire. Typing Ability: Net speed of 40 wpm High school diploma or equivalent. All Dispatchers will be hired as a Public Safety Dispatcher I and promoted to a Public Safety Dispatcher II after successfully passing training and probation. Find more information here: Public Safety Dispatcher I Public Safety Dispatcher II Expedited Hiring Process Verified Lateral Dispatcher candidates will be waived through the Criticall and NTN Exams as well as an expedited background investigation upon passing an oral interview. Make a difference in your community as a Public Safety Dispatcher and join a first-class department who embodies integrity, quality service, accountability and respect. Public Safety Dispatchers are the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. Your Impact : Evaluate incoming calls to determine the appropriate action. Receive and dispatch calls for the Animal Services Operation. Find additional information in the Public Safety Dispatcher job description. Work Environment: The position is required to work a "3/13 schedule" (three 13-hour shifts) per week with paid meal breaks. Public Safety Dispatchers are required to work holidays and weekends, as well as evening, night, and early morning shifts. Rotating through graveyard shifts is required annually. Official uniforms must be worn. Chain of command oriented. Looking for: Exceptional customer service and communication skills. Team-oriented individuals. Ability to work alternating schedules. Ability to remain calm and focused in high stress environments. Desire to make a difference by helping others. All applicants must be able to pass the Public Safety background check process. This includes, but is not limited to, the review of legal documents, police and driving records, credit profile, motor vehicle insurance, vehicle operation, prior employment records, and performance reviews. Information about the public safety background process may be found at our Police Department Employment Police Department Employment page. The City Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. Your Team The Public Safety Department is a full-service public safety agency that provides several special program areas including Emergency Management, Crime Prevention, DARE, School Resource Officer, K-9s, Traffic Enforcement, Commercial Vehicle Enforcement, General Investigation, Crime Scene Investigation, Special Investigation (vice & narcotics), and the Special Weapons and Tactics Team (SWAT). The Process The selection process will include an examination and conduct a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Irvine Police Department is seeking Lateral Public Safety Dispatchers to join our team. Lateral Dispatcher Salary is competitive, and negotiable based on experience. Public Safety Dispatchers designated as a Communications Training Officer will be paid an additional six percent (6%) of the employee's base rate of pay. Tactical Dispatchers on SWAT earn 1.5% collateral pay. To qualify as a Lateral Public Safety Dispatcher, candidates must: Possess a POST Public Safety Dispatcher Certificate Successfully completed a probationary period within a California public safety agency or have one full year of Dispatcher experience at a Public Safety agency within the last four years at time of hire. Typing Ability: Net speed of 40 wpm High school diploma or equivalent. All Dispatchers will be hired as a Public Safety Dispatcher I and promoted to a Public Safety Dispatcher II after successfully passing training and probation. Find more information here: Public Safety Dispatcher I Public Safety Dispatcher II Expedited Hiring Process Verified Lateral Dispatcher candidates will be waived through the Criticall and NTN Exams as well as an expedited background investigation upon passing an oral interview. Make a difference in your community as a Public Safety Dispatcher and join a first-class department who embodies integrity, quality service, accountability and respect. Public Safety Dispatchers are the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. Your Impact : Evaluate incoming calls to determine the appropriate action. Receive and dispatch calls for the Animal Services Operation. Find additional information in the Public Safety Dispatcher job description. Work Environment: The position is required to work a "3/13 schedule" (three 13-hour shifts) per week with paid meal breaks. Public Safety Dispatchers are required to work holidays and weekends, as well as evening, night, and early morning shifts. Rotating through graveyard shifts is required annually. Official uniforms must be worn. Chain of command oriented. Looking for: Exceptional customer service and communication skills. Team-oriented individuals. Ability to work alternating schedules. Ability to remain calm and focused in high stress environments. Desire to make a difference by helping others. All applicants must be able to pass the Public Safety background check process. This includes, but is not limited to, the review of legal documents, police and driving records, credit profile, motor vehicle insurance, vehicle operation, prior employment records, and performance reviews. Information about the public safety background process may be found at our Police Department Employment Police Department Employment page. The City Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. Your Team The Public Safety Department is a full-service public safety agency that provides several special program areas including Emergency Management, Crime Prevention, DARE, School Resource Officer, K-9s, Traffic Enforcement, Commercial Vehicle Enforcement, General Investigation, Crime Scene Investigation, Special Investigation (vice & narcotics), and the Special Weapons and Tactics Team (SWAT). The Process The selection process will include an examination and conduct a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time: Continuous
PLACER COUNTY, CA
Auburn, California, United States
POSITION INFORMATION This classification is scheduled to receive a general wage increase of 4% in July 2024. The Placer County Sheriff's Office dispatch center is located in beautiful Auburn, California, less than two hours away from Reno/Tahoe or San Francisco. The dispatch center features full sit-to-stand ergonomic work stations, a locker room, a full kitchen, a quiet room, a balcony with BBQ, skylights, and second-story views from wall-to-wall windows. The center provides dispatch services for law enforcement, fire, and medical. Dispatchers are trained to provide lifesaving instructions over the phone through Emergency Medical Dispatch (EMD). The center is staffed 24 hours a day, seven days a week. The current schedule is three 12-hour shifts each week and an eight hour shift every other week. Public Safety Dispatchers receive a competitive benefit package including 13 paid holidays per year, 12 paid sick days per year, generous contributions to CalPERS, and access to an employee assistance program. Dispatchers who work on holidays receive overtime compensation for the actual number of hours worked in addition to holiday pay. Shift differential pay of 7.5% is also paid to dispatchers who work swing and graveyard shifts. Full benefit details can be found below in the Benefits section of this posting. This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. To be considered for the next screening cut-off in this recruitment, please submit your application materials by July 14, 2024 at 5:00pm . The next testing session is tentatively scheduled for the week of August 12, 2024. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To receive and transmit routine and emergency requests for law enforcement, fire, ambulance and/or emergency assistance and equipment in a coordinated and calm manner; to monitor public safety frequencies; to operate a variety of communications equipment including radio consoles and a computer aided dispatch system according to established procedures. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Public Safety Dispatcher series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters as those allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from a Supervising Public Safety Dispatcher and technical and functional supervision from higher level staff as needed. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: On assigned shift, receive telephone communications requiring the dispatching of emergency public safety equipment and personnel; receive and dispatch routine and emergency radio communications from Sheriff's patrol units and other public safety agencies (including contract agencies), such as fire and ambulance; maintain status of units on assignments in the field; keep Department officials informed of critical incidences; interpret information from units in field; work to ensure safety of personnel in the field at all times. Monitor various public safety radio frequencies where emergencies involving the coordinated efforts of several agencies are required; relay information to other agencies as required; contact agencies concerned with major emergency operations and provide critical information concerning emergency situations; confirm warrants for deputies, as needed. Coordinate efforts between local/State/Federal agencies for both law enforcement and fire incidents. Interface with various computer programs on a local/State/Federal level. Provide emergency medical instructions over the phone per approved protocols, as necessary. Document large volumes of calls for service; compile data and prepare reports of reported emergencies, equipment dispatched and/or status of emergency. Operate a variety of communications equipment including the basic and, if applicable, enhanced equipment associated with the 911 public safety answering point (P.S.A.P.); operate radio transmitters and receivers and related equipment. Receive, file, send, and where appropriate, take appropriate action concerning teletype messages; utilize current law enforcement automated systems as needed, to identify persons, vehicles, and/or property. Perform light clerical duties including entering information for briefing bulletins. Monitor electronic alarm systems for County property; monitor the animal control radio frequency after hours and on weekends. Perform research and update information relating to events in the C.A.D. system. Monitor and maintain access of after-hours call-out data for the Sheriff's Department and other County departments. Perform related duties as assigned. When assigned Dispatch Training duties: Conduct the training of emergency dispatch personnel; instruct employees in the proper methods of operating communications and dispatch equipment, monitoring specified radio frequencies and dispatching public safety personnel and equipment. Direct and evaluate the work of trainee employees on an assigned shift. Maintain training materials, including manuals, support information, and training records. Assist Supervising Public Safety Dispatcher in the periodic review of current procedures and policies. Confer with the Supervising Public Safety Dispatcher and other higher level staff regarding special instructions or procedural changes and relay updated information to employees. May provide input on the performance evaluations of trainees. MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two years of customer service experience which demonstrate a general aptitude for working with the public in an environment requiring multi-tasking, balancing competing priorities/demands, and extensive public contact . Experience with computer terminals and radio-broadcasting/communications equipment and/or experience within a law enforcement setting is desirable. Training: Equivalent to the completion of the twelfth grade. Required License or Certificate: Must have satisfactorily completed the P.O.S.T. certified Basic Complaint/Dispatcher course within 12 months of the date of appointment to this class. Must satisfactorily complete the International Academies of Emergency Dispatch (IAED) certified Emergency Medical Dispatch course within 12 months of the date of appointment to this class. Possession of, or ability to obtain, a valid CPR certificate by the completion of the probationary period. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Modern office procedures and equipment. Basic functions of police, fire, and other public safety agencies. Correct English usage and grammar. Ability to: Operate computerized keyboards and other related equipment accurately at a speed necessary for successful job performance. Effectively process several tasks simultaneously. Learn to operate radio and 911 telephone equipment in dispatching public safety equipment and personnel. Sit or stand at workstation for long periods of time on a continuous basis. Intermittently, twist and reach office equipment, or to obtain materials from printer or other locations within the dispatch center; write or use keyboard to communicate through written means; verbally give instructions to officers in the field; possess auditory requirements in order to differentiate sounds over the radio; lift light weight. Quickly and accurately receive and process auditory information in an environment that includes various background noises such as telephones ringing, multiple frequency radio traffic, and general conversation; decipher and differentiate various verbal and non-verbal auditory sounds and cues at variable intensities. Continuously analyze information received from a variety of sources; identify different voices and sounds on the radio and telephone; interpret radio codes correctly and translate information to the public; listen and understand oral information; monitor multiple radio frequencies; know various locations and addresses; read maps quickly and accurately; observe computer screen for messages; receive information from the public and assist in problem solving their particular dilemma; remember, understand, interpret and apply Department policies for different types of calls; speak clearly via radio and telephone; translate information verbally and explain to the public how their concern will be handled. Learn to analyze a situation and determine an effective course of action; learn to adjust quickly to changing situations; learn to perform several tasks at once and assign reasonable priorities to incoming calls; learn to monitor multiple frequencies. Learn the geography of the County and location of streets and important buildings. Learn established rules and procedures. Learn to listen carefully and attentively and remember names, locations and numbers; learn to record pertinent data associated with C.A.D. events and logs. Understand and carry out oral and written directives. Perform job tasks effectively under pressure for sustained periods of time. Memorize and retain information from a variety of sources. Communicate effectively both orally and in writing. Exercise good judgment in emergency situations. Develop and maintain an efficient, calm demeanor in handling adverse and/or emergency situations. Work irregular hours and shift work, including holidays, nights and weekends. Establish and maintain effective working relationships with those contacted in the course of work. SELECTION PROCEDURE Written Examination (100%) The written examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Applicants who have already taken the POST Entry-Level Dispatcher Selection Test Battery within six (6) months of their scheduled testing date may attach their official score report notice (including agency name, exam name, exam date, and exam scores) to their application materials to forward their scores to Placer County. Note: There will not be alternative or make-up exam date(s) sch eduled. You will be notified of your scheduled examination date, time, and location after the posted filing deadline. The written examinations have been tentatively scheduled for the following: Week of August 12, 2024 Week of October 21, 2024 CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Andrea Marthaler, Administrative Technician, at amarthaler@placer.ca.gov or (530) 886-4664. Closing Date/Time: Continuous
Mar 07, 2024
Full Time
POSITION INFORMATION This classification is scheduled to receive a general wage increase of 4% in July 2024. The Placer County Sheriff's Office dispatch center is located in beautiful Auburn, California, less than two hours away from Reno/Tahoe or San Francisco. The dispatch center features full sit-to-stand ergonomic work stations, a locker room, a full kitchen, a quiet room, a balcony with BBQ, skylights, and second-story views from wall-to-wall windows. The center provides dispatch services for law enforcement, fire, and medical. Dispatchers are trained to provide lifesaving instructions over the phone through Emergency Medical Dispatch (EMD). The center is staffed 24 hours a day, seven days a week. The current schedule is three 12-hour shifts each week and an eight hour shift every other week. Public Safety Dispatchers receive a competitive benefit package including 13 paid holidays per year, 12 paid sick days per year, generous contributions to CalPERS, and access to an employee assistance program. Dispatchers who work on holidays receive overtime compensation for the actual number of hours worked in addition to holiday pay. Shift differential pay of 7.5% is also paid to dispatchers who work swing and graveyard shifts. Full benefit details can be found below in the Benefits section of this posting. This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. To be considered for the next screening cut-off in this recruitment, please submit your application materials by July 14, 2024 at 5:00pm . The next testing session is tentatively scheduled for the week of August 12, 2024. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To receive and transmit routine and emergency requests for law enforcement, fire, ambulance and/or emergency assistance and equipment in a coordinated and calm manner; to monitor public safety frequencies; to operate a variety of communications equipment including radio consoles and a computer aided dispatch system according to established procedures. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Public Safety Dispatcher series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters as those allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from a Supervising Public Safety Dispatcher and technical and functional supervision from higher level staff as needed. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: On assigned shift, receive telephone communications requiring the dispatching of emergency public safety equipment and personnel; receive and dispatch routine and emergency radio communications from Sheriff's patrol units and other public safety agencies (including contract agencies), such as fire and ambulance; maintain status of units on assignments in the field; keep Department officials informed of critical incidences; interpret information from units in field; work to ensure safety of personnel in the field at all times. Monitor various public safety radio frequencies where emergencies involving the coordinated efforts of several agencies are required; relay information to other agencies as required; contact agencies concerned with major emergency operations and provide critical information concerning emergency situations; confirm warrants for deputies, as needed. Coordinate efforts between local/State/Federal agencies for both law enforcement and fire incidents. Interface with various computer programs on a local/State/Federal level. Provide emergency medical instructions over the phone per approved protocols, as necessary. Document large volumes of calls for service; compile data and prepare reports of reported emergencies, equipment dispatched and/or status of emergency. Operate a variety of communications equipment including the basic and, if applicable, enhanced equipment associated with the 911 public safety answering point (P.S.A.P.); operate radio transmitters and receivers and related equipment. Receive, file, send, and where appropriate, take appropriate action concerning teletype messages; utilize current law enforcement automated systems as needed, to identify persons, vehicles, and/or property. Perform light clerical duties including entering information for briefing bulletins. Monitor electronic alarm systems for County property; monitor the animal control radio frequency after hours and on weekends. Perform research and update information relating to events in the C.A.D. system. Monitor and maintain access of after-hours call-out data for the Sheriff's Department and other County departments. Perform related duties as assigned. When assigned Dispatch Training duties: Conduct the training of emergency dispatch personnel; instruct employees in the proper methods of operating communications and dispatch equipment, monitoring specified radio frequencies and dispatching public safety personnel and equipment. Direct and evaluate the work of trainee employees on an assigned shift. Maintain training materials, including manuals, support information, and training records. Assist Supervising Public Safety Dispatcher in the periodic review of current procedures and policies. Confer with the Supervising Public Safety Dispatcher and other higher level staff regarding special instructions or procedural changes and relay updated information to employees. May provide input on the performance evaluations of trainees. MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two years of customer service experience which demonstrate a general aptitude for working with the public in an environment requiring multi-tasking, balancing competing priorities/demands, and extensive public contact . Experience with computer terminals and radio-broadcasting/communications equipment and/or experience within a law enforcement setting is desirable. Training: Equivalent to the completion of the twelfth grade. Required License or Certificate: Must have satisfactorily completed the P.O.S.T. certified Basic Complaint/Dispatcher course within 12 months of the date of appointment to this class. Must satisfactorily complete the International Academies of Emergency Dispatch (IAED) certified Emergency Medical Dispatch course within 12 months of the date of appointment to this class. Possession of, or ability to obtain, a valid CPR certificate by the completion of the probationary period. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Modern office procedures and equipment. Basic functions of police, fire, and other public safety agencies. Correct English usage and grammar. Ability to: Operate computerized keyboards and other related equipment accurately at a speed necessary for successful job performance. Effectively process several tasks simultaneously. Learn to operate radio and 911 telephone equipment in dispatching public safety equipment and personnel. Sit or stand at workstation for long periods of time on a continuous basis. Intermittently, twist and reach office equipment, or to obtain materials from printer or other locations within the dispatch center; write or use keyboard to communicate through written means; verbally give instructions to officers in the field; possess auditory requirements in order to differentiate sounds over the radio; lift light weight. Quickly and accurately receive and process auditory information in an environment that includes various background noises such as telephones ringing, multiple frequency radio traffic, and general conversation; decipher and differentiate various verbal and non-verbal auditory sounds and cues at variable intensities. Continuously analyze information received from a variety of sources; identify different voices and sounds on the radio and telephone; interpret radio codes correctly and translate information to the public; listen and understand oral information; monitor multiple radio frequencies; know various locations and addresses; read maps quickly and accurately; observe computer screen for messages; receive information from the public and assist in problem solving their particular dilemma; remember, understand, interpret and apply Department policies for different types of calls; speak clearly via radio and telephone; translate information verbally and explain to the public how their concern will be handled. Learn to analyze a situation and determine an effective course of action; learn to adjust quickly to changing situations; learn to perform several tasks at once and assign reasonable priorities to incoming calls; learn to monitor multiple frequencies. Learn the geography of the County and location of streets and important buildings. Learn established rules and procedures. Learn to listen carefully and attentively and remember names, locations and numbers; learn to record pertinent data associated with C.A.D. events and logs. Understand and carry out oral and written directives. Perform job tasks effectively under pressure for sustained periods of time. Memorize and retain information from a variety of sources. Communicate effectively both orally and in writing. Exercise good judgment in emergency situations. Develop and maintain an efficient, calm demeanor in handling adverse and/or emergency situations. Work irregular hours and shift work, including holidays, nights and weekends. Establish and maintain effective working relationships with those contacted in the course of work. SELECTION PROCEDURE Written Examination (100%) The written examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Applicants who have already taken the POST Entry-Level Dispatcher Selection Test Battery within six (6) months of their scheduled testing date may attach their official score report notice (including agency name, exam name, exam date, and exam scores) to their application materials to forward their scores to Placer County. Note: There will not be alternative or make-up exam date(s) sch eduled. You will be notified of your scheduled examination date, time, and location after the posted filing deadline. The written examinations have been tentatively scheduled for the following: Week of August 12, 2024 Week of October 21, 2024 CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Andrea Marthaler, Administrative Technician, at amarthaler@placer.ca.gov or (530) 886-4664. Closing Date/Time: Continuous
City of Long Beach, CA
City of Long Beach, California, United States
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program please click here . EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) and non-emergency calls for police or fire and emergency medical service; enters data into a computer terminal while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radios, accessories and telephones; performs call reception and dispatch activities utilizing computer-aided dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or incident information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE Applicants must meet either option A or B: A. Possession of a California P.O.S.T. Dispatcher certificate (proof required)*. OR B. Possession of a recognized Emergency Medical Dispatcher certificate (proof required)*. Applicants must also meet all of the following requirements: Two years paid, (full-time equivalent) of current or recent (within 12 months) experience as a public safety dispatcher with a public agency. Ability to demonstrate keyboarding skills at 35 wpm; candidates must submit proof of acceptable keyboarding certification (proof required)*. Willingness to work any shift assignment and work mandatory holidays, weekends and overtime Ability to handle a high volume of emergency and non-emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal; speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. Ability to pass a thorough background investigation, polygraph examination and psychological evaluation conducted by the Long Beach Police Department. The investigation will include information regarding relatives, references, acquaintances, educational background, residential history, employment history, military service records, financial status, legal history, drug use and related areas. *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS Bilingual skills in English/Spanish or English/Southeast Asian languages SELECTION PROCEDURE Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). This is a continuous examination. All applicants meeting the requirements to file will be placed on the eligible list, with those receiving Veteran's credit first, and then in the order in which applications are filed. Eligible lists will be established periodically. For candidates meeting all requirements to file the following examination components will be waived: Keyboarding Test and Performance Test. For additional information please read information packet by clicking on the following link: Public Safety Dispatcher Information Packet. EQUITY AND INCLUSION The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: • Medical and Dental Insurance • Life Insurance • Retirement Plan (P.E.R.S.) • Paid Vacation, Personal Holidays and Sick Leave • Deferred Compensation • Credit Union Membership • Free Bus Transportation (Long Beach Transit) • Flexible Spending Accounts • Free Employee Parking • Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17). Closing Date/Time: Continuous
May 01, 2024
Full Time
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program please click here . EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) and non-emergency calls for police or fire and emergency medical service; enters data into a computer terminal while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radios, accessories and telephones; performs call reception and dispatch activities utilizing computer-aided dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or incident information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE Applicants must meet either option A or B: A. Possession of a California P.O.S.T. Dispatcher certificate (proof required)*. OR B. Possession of a recognized Emergency Medical Dispatcher certificate (proof required)*. Applicants must also meet all of the following requirements: Two years paid, (full-time equivalent) of current or recent (within 12 months) experience as a public safety dispatcher with a public agency. Ability to demonstrate keyboarding skills at 35 wpm; candidates must submit proof of acceptable keyboarding certification (proof required)*. Willingness to work any shift assignment and work mandatory holidays, weekends and overtime Ability to handle a high volume of emergency and non-emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal; speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. Ability to pass a thorough background investigation, polygraph examination and psychological evaluation conducted by the Long Beach Police Department. The investigation will include information regarding relatives, references, acquaintances, educational background, residential history, employment history, military service records, financial status, legal history, drug use and related areas. *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS Bilingual skills in English/Spanish or English/Southeast Asian languages SELECTION PROCEDURE Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). This is a continuous examination. All applicants meeting the requirements to file will be placed on the eligible list, with those receiving Veteran's credit first, and then in the order in which applications are filed. Eligible lists will be established periodically. For candidates meeting all requirements to file the following examination components will be waived: Keyboarding Test and Performance Test. For additional information please read information packet by clicking on the following link: Public Safety Dispatcher Information Packet. EQUITY AND INCLUSION The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: • Medical and Dental Insurance • Life Insurance • Retirement Plan (P.E.R.S.) • Paid Vacation, Personal Holidays and Sick Leave • Deferred Compensation • Credit Union Membership • Free Bus Transportation (Long Beach Transit) • Flexible Spending Accounts • Free Employee Parking • Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17). Closing Date/Time: Continuous
CITY OF LAGUNA BEACH, CA
Laguna Beach, California, United States
Description The City of Laguna Beach Police Department is accepting applications for the position of Public Safety Dispatcher - Entry Level. A 5% Cost of Living Increase is scheduled for 01/01/2024. The Position: Under the general supervision of a Police Sergeant, dispatches public safety equipment and personnel (Police, Fire and Marine Safety) in response to requests for service using telephone, computer, and radio communications systems. Responds to emergency calls for public safety service(s) requiring independent judgment as to a course of action where unprecedented situations may arise; performs a variety of general support duties related to communication activities including recordkeeping, typing, monitoring alarm systems and teletype communications; performs related duties as assigned. Reports to/Supervises: Reports to the Support Services Supervisor and in his or her absence, reports to the shift Watch Commander. In the Chain of Command structure, the Public Safety Dispatcher ultimately report to the Support Services Division Commander (Captain or Lieutenant), excluding issues where the chain of command might be circumvented. Required Competencies: Handling Stress Decision Making Listening Oral Communication Attention to Detail Integrity and Ethics Analyzing & Interpreting Data Critical Thinking Using Technology Adaptability Self-Management Legal & Regulatory Navigation Handling Conflict Teamwork Selection Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis. The selection process will include the following components: Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Entry-Level Test (in compliance with P.O.S.T. standards, the exam evaluates verbal, reasoning, memory, and perceptual abilities) Structured Panel Interview - Applicants must pass the P.O.S.T. Public Safety Dispatcher Entry-Level Test to be invited to the Structured Panel Interview *Applicants that have a valid P.O.S.T Public Safety Dispatcher training certification may be exempt from taking the P.O.S.T. Public Safety Dispatcher exam. Applicants who have successfully completed the P.O.S.T. Entry-level Dispatch Exam through another public safety agency within twelve (12) months of application may be excused from taking the P.O.S.T. Public Safety Dispatcher exam. Written verification of this test score must be submitted to Human Resources for review prior to the date of the written exam. Those recommended for further evaluation will undergo a department interview with City staff. Based on the Department's needs, the selection process listed may be modified. Candidates will be notified via e-mail of any changes in the selection process. Pre-Placement Process : All prospective candidates must successfully pass a background security investigation, polygraph examination, pre-employment physical examination including a drug test, and a psychological examination. Examples of Duties The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Receives, screens and transmits public safety calls via telephone and radio communications systems Dispatches public safety personnel and equipment (Police, Fire and Marine Safety) in response to requests for service Performs intensive data inputting of information received via computer keyboard Types departmental reports and initiates forms related to the operation and procedures of the Records Division Completes reports and complaints for court prosecution May make personal searches of prisoners Initiates and sends messages and requests for information on law enforcement computer systems Employee has considerable contact over the radio and telephone with public safety employees in the field and the general public, frequently in emotionally stressful situations Works evening, weekend and holiday shifts as assigned Qualifications Any combination demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or equivalent. Experience: Two (2) years of experience in clerical and public contact work is required. Typing speed of at least 30 wpm is required (Note: typing certifications are not required to apply, but will be required at a later date.) License/Certificate: Possession of any certification and/or license relevant to the position of public safety dispatcher is preferred. Supplemental Information Knowledge of: Office procedures and methods Ability to: Keep basic records and type on a computer Work shifts, including evenings/nights and weekends (minimum of 48 hours a month) Learn the rules of the Federal Communications Commission regarding radio transmissions Work under stressful situations and exercise good judgment in emergencies Accurately record and retain data given verbally Skills: Possess a clear speaking voice and an excellent memory Capable of making rapid and appropriate decisions Constant alertness and attention to detail when dealing with the public and dispatching personnel and equipment Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 23,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control. The Department: The Police Department is organized into two divisions (Support Services, and Investigative and Field Services), and provides general law enforcement services, including animal control. Benefits for Laguna Beach Police Employees' Association (PEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2.7% at 57 for PEPRA CalPERS Safety members; 3% at 50 for tier I Classic CalPERS Safety members; 3% at 55 for tier II Classic CalPERS Safety members. Health Coverage: The City currently offers medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a long-term disability plan for employees. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave may be accumulated without limit. Special Assignment Pay Canine Handler - 14 hours per month at two thirds of their regular rate of pay, then paid at time and a half for the off-duty caring, grooming, feeding, training, and otherwise maintaining of their department-issued canine or Support Services dog/equipment Community Outreach Officer and Field Training Officer - 10% of base pay School Resource Officer, Motorcycle, and Detective - 5% of base pay Educational Incentive Pay Educational Degree: Sworn employees in the position of Police Officer, Police Corporal and Police Sergeant are eligible for a bonus of 2.5% of base salary for an AA Degree, or 5% of base salary for a BA or BS Degree. POST Certifications: Sworn police department employees are eligible for the following: 1. 4% of base salary for an Intermediate POST Certificate. 2. 9% of base salary for an Advanced POST Certificate. The two POST certificates are not cumulative. An employee with Advanced POST will receive 9% and not any additional compensation for first having an Intermediate POST Certificate. Public Safety Dispatchers, Senior Public Safety Dispatchers, and the Support Services Supervisor, are eligible for the following: 1. 5% of base salary for a Dispatcher Advanced POST Certificate. When an employee receives either an Intermediate or Advanced POST Certificate they shall provide the City with a copy of the Certificate and will then be paid by the City retroactively to the effective date of the Certificate. Other Benefits The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
Apr 21, 2024
Full Time
Description The City of Laguna Beach Police Department is accepting applications for the position of Public Safety Dispatcher - Entry Level. A 5% Cost of Living Increase is scheduled for 01/01/2024. The Position: Under the general supervision of a Police Sergeant, dispatches public safety equipment and personnel (Police, Fire and Marine Safety) in response to requests for service using telephone, computer, and radio communications systems. Responds to emergency calls for public safety service(s) requiring independent judgment as to a course of action where unprecedented situations may arise; performs a variety of general support duties related to communication activities including recordkeeping, typing, monitoring alarm systems and teletype communications; performs related duties as assigned. Reports to/Supervises: Reports to the Support Services Supervisor and in his or her absence, reports to the shift Watch Commander. In the Chain of Command structure, the Public Safety Dispatcher ultimately report to the Support Services Division Commander (Captain or Lieutenant), excluding issues where the chain of command might be circumvented. Required Competencies: Handling Stress Decision Making Listening Oral Communication Attention to Detail Integrity and Ethics Analyzing & Interpreting Data Critical Thinking Using Technology Adaptability Self-Management Legal & Regulatory Navigation Handling Conflict Teamwork Selection Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis. The selection process will include the following components: Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Entry-Level Test (in compliance with P.O.S.T. standards, the exam evaluates verbal, reasoning, memory, and perceptual abilities) Structured Panel Interview - Applicants must pass the P.O.S.T. Public Safety Dispatcher Entry-Level Test to be invited to the Structured Panel Interview *Applicants that have a valid P.O.S.T Public Safety Dispatcher training certification may be exempt from taking the P.O.S.T. Public Safety Dispatcher exam. Applicants who have successfully completed the P.O.S.T. Entry-level Dispatch Exam through another public safety agency within twelve (12) months of application may be excused from taking the P.O.S.T. Public Safety Dispatcher exam. Written verification of this test score must be submitted to Human Resources for review prior to the date of the written exam. Those recommended for further evaluation will undergo a department interview with City staff. Based on the Department's needs, the selection process listed may be modified. Candidates will be notified via e-mail of any changes in the selection process. Pre-Placement Process : All prospective candidates must successfully pass a background security investigation, polygraph examination, pre-employment physical examination including a drug test, and a psychological examination. Examples of Duties The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Receives, screens and transmits public safety calls via telephone and radio communications systems Dispatches public safety personnel and equipment (Police, Fire and Marine Safety) in response to requests for service Performs intensive data inputting of information received via computer keyboard Types departmental reports and initiates forms related to the operation and procedures of the Records Division Completes reports and complaints for court prosecution May make personal searches of prisoners Initiates and sends messages and requests for information on law enforcement computer systems Employee has considerable contact over the radio and telephone with public safety employees in the field and the general public, frequently in emotionally stressful situations Works evening, weekend and holiday shifts as assigned Qualifications Any combination demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or equivalent. Experience: Two (2) years of experience in clerical and public contact work is required. Typing speed of at least 30 wpm is required (Note: typing certifications are not required to apply, but will be required at a later date.) License/Certificate: Possession of any certification and/or license relevant to the position of public safety dispatcher is preferred. Supplemental Information Knowledge of: Office procedures and methods Ability to: Keep basic records and type on a computer Work shifts, including evenings/nights and weekends (minimum of 48 hours a month) Learn the rules of the Federal Communications Commission regarding radio transmissions Work under stressful situations and exercise good judgment in emergencies Accurately record and retain data given verbally Skills: Possess a clear speaking voice and an excellent memory Capable of making rapid and appropriate decisions Constant alertness and attention to detail when dealing with the public and dispatching personnel and equipment Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 23,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control. The Department: The Police Department is organized into two divisions (Support Services, and Investigative and Field Services), and provides general law enforcement services, including animal control. Benefits for Laguna Beach Police Employees' Association (PEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2.7% at 57 for PEPRA CalPERS Safety members; 3% at 50 for tier I Classic CalPERS Safety members; 3% at 55 for tier II Classic CalPERS Safety members. Health Coverage: The City currently offers medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a long-term disability plan for employees. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave may be accumulated without limit. Special Assignment Pay Canine Handler - 14 hours per month at two thirds of their regular rate of pay, then paid at time and a half for the off-duty caring, grooming, feeding, training, and otherwise maintaining of their department-issued canine or Support Services dog/equipment Community Outreach Officer and Field Training Officer - 10% of base pay School Resource Officer, Motorcycle, and Detective - 5% of base pay Educational Incentive Pay Educational Degree: Sworn employees in the position of Police Officer, Police Corporal and Police Sergeant are eligible for a bonus of 2.5% of base salary for an AA Degree, or 5% of base salary for a BA or BS Degree. POST Certifications: Sworn police department employees are eligible for the following: 1. 4% of base salary for an Intermediate POST Certificate. 2. 9% of base salary for an Advanced POST Certificate. The two POST certificates are not cumulative. An employee with Advanced POST will receive 9% and not any additional compensation for first having an Intermediate POST Certificate. Public Safety Dispatchers, Senior Public Safety Dispatchers, and the Support Services Supervisor, are eligible for the following: 1. 5% of base salary for a Dispatcher Advanced POST Certificate. When an employee receives either an Intermediate or Advanced POST Certificate they shall provide the City with a copy of the Certificate and will then be paid by the City retroactively to the effective date of the Certificate. Other Benefits The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
Entry-level Dispatchers will start at $33.50 per hour. P ublic Safety Dispatchers designated as a Communications Training Officer will be paid an additional six percent (6%) of the employee's base rate of pay. Tactical Dispatchers on SWAT earn 1.5% collateral pay. Make a difference in your community as a Public Safety Dispatcher and join a first-class department who embodies integrity, quality service, accountability and respect. Public Safety Dispatchers are the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. All Dispatchers will be hired as a Public Safety Dispatcher I and promoted to a Public Safety Dispatcher II after successfully passing training and probation. Find more information here: Public Safety Dispatcher I Public Safety Dispatcher II Your Impact : Evaluate incoming calls to determine the appropriate action. Receive and dispatch calls for the Animal Services Operation. Work Environment: The position is required to work a "3/12 schedule" (three 12-hour shifts) per week. This includes working the graveyard shift. Structured work environment with pre-scheduled meals and rest breaks. Official uniforms must be worn. Chain of command oriented. Minimum Qualifications: Typing Ability: Net speed of 40 wpm High school diploma or equivalent. Prior public safety dispatch experience preferred, or any combination of education and experience that provides equivalent knowledge, skills and abilities. Successful completion of City of Irvine/POST certified dispatch training program is required after hire. Looking for: Exceptional customer service and communication skills. Team-oriented individuals. Ability to work alternating schedules. Ability to remain calm and focused in high stress environments. Desire to make a difference by helping others. *Public Safety Dispatchers are required to work holidays and weekends, as well as rotate through evening, night, and early morning shifts. All applicants must be able to pass the Public Safety background check process. This includes, but is not limited to, the review of: legal documents, police and driving records, credit profile, motor vehicle insurance, vehicle operation, prior employment records, and performance reviews. Information about the public safety background process may be found at our Police Department Employment page. The City Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. Your Team The Public Safety Department is a full-service public safety agency that provides several special program areas including Emergency Management, Crime Prevention, DARE, School Resource Officer, K-9s, Traffic Enforcement, Commercial Vehicle Enforcement, General Investigation, Crime Scene Investigation, Special Investigation (vice & narcotics), and the Special Weapons and Tactics Team (SWAT). The Process The selection process will include an examination and conduct a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time:
Mar 08, 2024
Full Time
Entry-level Dispatchers will start at $33.50 per hour. P ublic Safety Dispatchers designated as a Communications Training Officer will be paid an additional six percent (6%) of the employee's base rate of pay. Tactical Dispatchers on SWAT earn 1.5% collateral pay. Make a difference in your community as a Public Safety Dispatcher and join a first-class department who embodies integrity, quality service, accountability and respect. Public Safety Dispatchers are the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. All Dispatchers will be hired as a Public Safety Dispatcher I and promoted to a Public Safety Dispatcher II after successfully passing training and probation. Find more information here: Public Safety Dispatcher I Public Safety Dispatcher II Your Impact : Evaluate incoming calls to determine the appropriate action. Receive and dispatch calls for the Animal Services Operation. Work Environment: The position is required to work a "3/12 schedule" (three 12-hour shifts) per week. This includes working the graveyard shift. Structured work environment with pre-scheduled meals and rest breaks. Official uniforms must be worn. Chain of command oriented. Minimum Qualifications: Typing Ability: Net speed of 40 wpm High school diploma or equivalent. Prior public safety dispatch experience preferred, or any combination of education and experience that provides equivalent knowledge, skills and abilities. Successful completion of City of Irvine/POST certified dispatch training program is required after hire. Looking for: Exceptional customer service and communication skills. Team-oriented individuals. Ability to work alternating schedules. Ability to remain calm and focused in high stress environments. Desire to make a difference by helping others. *Public Safety Dispatchers are required to work holidays and weekends, as well as rotate through evening, night, and early morning shifts. All applicants must be able to pass the Public Safety background check process. This includes, but is not limited to, the review of: legal documents, police and driving records, credit profile, motor vehicle insurance, vehicle operation, prior employment records, and performance reviews. Information about the public safety background process may be found at our Police Department Employment page. The City Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. Your Team The Public Safety Department is a full-service public safety agency that provides several special program areas including Emergency Management, Crime Prevention, DARE, School Resource Officer, K-9s, Traffic Enforcement, Commercial Vehicle Enforcement, General Investigation, Crime Scene Investigation, Special Investigation (vice & narcotics), and the Special Weapons and Tactics Team (SWAT). The Process The selection process will include an examination and conduct a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time:
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description PUBLIC SAFETY DISPATCHER - LATERAL Regular Full Time Employment Opportunity A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online OR in-person typing tests will be accepted. This open/continuous recruitment may close without notice, the next application review will be March 15, 2024. For more information on how to obtain and submit a typing certificate, please contact the Human Resources front desk at (408) 730-7490 or via email to recruitments@sunnyvale.ca.gov . Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required. Distinguishing Characteristics The position of Public Safety Dispatcher is a fully qualified journey-level technical classification. This classification differs from the lower-level classification of Public Safety Dispatcher-In-Training in that the Public Safety Dispatcher-In-Training is the entry level classification whereby incumbents are learning to perform the duties of the classification. It is further distinguished from the higher-level classification of Senior Public Safety Dispatcher in that the Senior Public Safety Dispatcher has supervisory responsibility. Essential Job Functions (May include, but are not limited to, the following): Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates computer aided dispatch (CAD) system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls. Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles and related equipment. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection. Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request. Provides Emergency Medical dispatch, and Emergency Fire dispatch, including pre-arrival and post-dispatch instructions. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor Text to 9-1-1. May provide one-on-one dispatcher operational training. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale. Knowledge of: Police, fire, medical and/or animal control call processing protocols, dispatching and emergency procedures. Contemporary dispatching technical tools and equipment, including computer aided dispatching systems. Primary roads, streets, highways, major buildings and public facilities within the city limits. Methods and techniques for responding to calls for emergency service. Office methods, procedures, software and equipment. Police and fire codes, including California Penal Code, Vehicle Code and Sunnyvale Municipal Code. Proper record-keeping techniques. Principles of customer service. Ability to: Operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Analyze situations quickly and accurately and take effective action to assure officer and citizen safety. Accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Extract information or data from multiple video terminal displays which dynamically update. Apply Department of Public Safety telephone answering techniques, policies and procedures. Memorize street names and locations. Type at a rate of 35 net words per minute. Work in a highly structured environment where all communications and work are recorded or documented as public record. Maintain composure and work effectively under pressure. Carry on multiple conversations while distinguishing background radio communication. Operate a computer using word processing and business software and other office equipment. Understand and follow written and oral instructions. Communicate effectively, both orally and in writing. Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete Fire and Medical certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. Possession of a California Peace Officers Standards and Training (POST) Basic Dispatch certificate within one year of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. DESIRABLE QUALIFICATIONS Possession of Emergency Fire Dispatch and Emergency Medical Dispatch certification course at hire. Possession of POST Dispatch certificate. Application and Selection Process If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions and a current (dated within one year) typing certificate verifying at least 35 net words per minute (online typing tests are accepted) to the Department of Human Resources (postmarks or faxes are not accepted). This open/continuous recruitment may close without notice, the next application review will be March 15, 2024. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Communications Officers Association (COA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description PUBLIC SAFETY DISPATCHER - LATERAL Regular Full Time Employment Opportunity A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online OR in-person typing tests will be accepted. This open/continuous recruitment may close without notice, the next application review will be March 15, 2024. For more information on how to obtain and submit a typing certificate, please contact the Human Resources front desk at (408) 730-7490 or via email to recruitments@sunnyvale.ca.gov . Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required. Distinguishing Characteristics The position of Public Safety Dispatcher is a fully qualified journey-level technical classification. This classification differs from the lower-level classification of Public Safety Dispatcher-In-Training in that the Public Safety Dispatcher-In-Training is the entry level classification whereby incumbents are learning to perform the duties of the classification. It is further distinguished from the higher-level classification of Senior Public Safety Dispatcher in that the Senior Public Safety Dispatcher has supervisory responsibility. Essential Job Functions (May include, but are not limited to, the following): Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates computer aided dispatch (CAD) system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls. Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles and related equipment. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection. Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request. Provides Emergency Medical dispatch, and Emergency Fire dispatch, including pre-arrival and post-dispatch instructions. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor Text to 9-1-1. May provide one-on-one dispatcher operational training. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale. Knowledge of: Police, fire, medical and/or animal control call processing protocols, dispatching and emergency procedures. Contemporary dispatching technical tools and equipment, including computer aided dispatching systems. Primary roads, streets, highways, major buildings and public facilities within the city limits. Methods and techniques for responding to calls for emergency service. Office methods, procedures, software and equipment. Police and fire codes, including California Penal Code, Vehicle Code and Sunnyvale Municipal Code. Proper record-keeping techniques. Principles of customer service. Ability to: Operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Analyze situations quickly and accurately and take effective action to assure officer and citizen safety. Accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Extract information or data from multiple video terminal displays which dynamically update. Apply Department of Public Safety telephone answering techniques, policies and procedures. Memorize street names and locations. Type at a rate of 35 net words per minute. Work in a highly structured environment where all communications and work are recorded or documented as public record. Maintain composure and work effectively under pressure. Carry on multiple conversations while distinguishing background radio communication. Operate a computer using word processing and business software and other office equipment. Understand and follow written and oral instructions. Communicate effectively, both orally and in writing. Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete Fire and Medical certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. Possession of a California Peace Officers Standards and Training (POST) Basic Dispatch certificate within one year of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. DESIRABLE QUALIFICATIONS Possession of Emergency Fire Dispatch and Emergency Medical Dispatch certification course at hire. Possession of POST Dispatch certificate. Application and Selection Process If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions and a current (dated within one year) typing certificate verifying at least 35 net words per minute (online typing tests are accepted) to the Department of Human Resources (postmarks or faxes are not accepted). This open/continuous recruitment may close without notice, the next application review will be March 15, 2024. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Communications Officers Association (COA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description PUBLIC SAFETY DISPATCHER-IN-TRAINING Regular Full-Time Employment Opportunity This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, a current (dated within one year of application) passing CritiCall exam, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online typing tests will be accepted. Click here for more information about the CritiCall Dispatcher Exam . Click here to view upcoming test dates, or to make a reservation for the CritiCall Dispatcher Exam . For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Under supervision and in a trainee capacity, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher-In-Training is the entry and trainee level in the public safety dispatcher series. Under close supervision, incumbents are trained in dispatching techniques, equipment and protocols. Work assignments change frequently in order to facilitate training. Employees are subject to daily and weekly observation reports until they demonstrate the ability to perform independently. This classification is distinguished from the higher level Public Safety Dispatcher in that the latter is the fully trained, journey level classification in the series. This is an alternately staffed classification. Public Safety Dispatcher-In-Training incumbents are required to achieve the knowledge, skills and abilities necessary to advance to the Public Safety Dispatcher level within the twelve month probationary period. Essential Job Functions (May include, but are not limited to, the following): Dispatches public safety personnel and equipment on both routine and emergency calls utilizing a computer aided dispatch system, multiple video display terminals, radio dispatching consoles, and related equipment. Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates a CAD system event, relays information to other jurisdictions or provides information for the caller; processes and prioritizes incoming calls. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may initiate the reassignment of fire equipment to ensure adequate city-wide fire protection. Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks, such as wanted persons, stolen property, vehicle registration, and all points bulletins. Provides Emergency Medical Dispatch, and Emergency Fire Dispatch, including pre-arrival and post-dispatch instructions. Provides the public with basic instructions to safeguard persons in hazardous situations prior to the arrival of trained emergency personnel. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor text to 9-1-1. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent, AND One year of work experience providing customer service to the public. Knowledge, Skills, and Abilities Working Knowledge of: Effective customer service techniques. Some Knowledge of: Office practices, methods and equipment, including a computer and a variety of word processing and other software applications. Proper record-keeping techniques. Ability to: Learn to operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Obtain essential information from reporting parties about the nature of the emergency. Learn to analyze situations accurately and take effective action to assure officer and citizen safety. Learn to accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Learn to extract information or data from multiple video terminal displays which dynamically update. Learn and apply Department of Public Safety telephone answering techniques, policies and procedures. Learn the primary roads, streets, highways, major buildings and public facilities within the city limits, and memorize names and locations. Maintain composure, exercise sound judgment, and work quickly and accurately under pressure in emergency situations. Communicate clearly and distinctly using radio and telephone equipment. Communicate clearly and concisely in English, both orally and in writing. Read and interpret policies, procedures, protocols and maps. Maintain accurate records and spell correctly. Follow oral and written instructions. Type at a rate of 35 net words per minute. Work independently and as a member of a team. Establish and maintain effective working relationships. Deal tactfully with the public and with others and ensure that the City's philosophy of excellent customer service is understood and carried out in all forms of communication. Work in a highly structured environment where all communications or work are recorded or documented as public record. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete both Emergency Fire and Medical Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended timeline as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Completion of a Basic Dispatcher certification course approved by the California Peace Officers Standards and Training organization (POST) within one year of appointment. Possession of a POST Public Safety Dispatcher certificate within 18 months of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. Application and Selection Process This is a continuous recruitment which may close at any time. If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions, a current (dated within one year of application) passing CritiCall Exam, and a current (dated within one year of application) typing certificate verifying at least 35 net words per minute, to the Department of Human Resources. Please note: For this recruitment, online typing tests will be accepted. Click here for more information about the CritiCall Dispatcher Exam . Click here to view upcoming test dates, or to make a reservation for the CritiCall Dispatcher Exam . For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidates with complete applications will be invited to an initial interview. Those candidates who pass the initial interview will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, psychological exam, as well as medical exam(s) including an alcohol/drug screening administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION This position is represented by the Communications Officers Association (COA) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description PUBLIC SAFETY DISPATCHER-IN-TRAINING Regular Full-Time Employment Opportunity This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, a current (dated within one year of application) passing CritiCall exam, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online typing tests will be accepted. Click here for more information about the CritiCall Dispatcher Exam . Click here to view upcoming test dates, or to make a reservation for the CritiCall Dispatcher Exam . For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Under supervision and in a trainee capacity, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher-In-Training is the entry and trainee level in the public safety dispatcher series. Under close supervision, incumbents are trained in dispatching techniques, equipment and protocols. Work assignments change frequently in order to facilitate training. Employees are subject to daily and weekly observation reports until they demonstrate the ability to perform independently. This classification is distinguished from the higher level Public Safety Dispatcher in that the latter is the fully trained, journey level classification in the series. This is an alternately staffed classification. Public Safety Dispatcher-In-Training incumbents are required to achieve the knowledge, skills and abilities necessary to advance to the Public Safety Dispatcher level within the twelve month probationary period. Essential Job Functions (May include, but are not limited to, the following): Dispatches public safety personnel and equipment on both routine and emergency calls utilizing a computer aided dispatch system, multiple video display terminals, radio dispatching consoles, and related equipment. Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates a CAD system event, relays information to other jurisdictions or provides information for the caller; processes and prioritizes incoming calls. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may initiate the reassignment of fire equipment to ensure adequate city-wide fire protection. Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks, such as wanted persons, stolen property, vehicle registration, and all points bulletins. Provides Emergency Medical Dispatch, and Emergency Fire Dispatch, including pre-arrival and post-dispatch instructions. Provides the public with basic instructions to safeguard persons in hazardous situations prior to the arrival of trained emergency personnel. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor text to 9-1-1. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent, AND One year of work experience providing customer service to the public. Knowledge, Skills, and Abilities Working Knowledge of: Effective customer service techniques. Some Knowledge of: Office practices, methods and equipment, including a computer and a variety of word processing and other software applications. Proper record-keeping techniques. Ability to: Learn to operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Obtain essential information from reporting parties about the nature of the emergency. Learn to analyze situations accurately and take effective action to assure officer and citizen safety. Learn to accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Learn to extract information or data from multiple video terminal displays which dynamically update. Learn and apply Department of Public Safety telephone answering techniques, policies and procedures. Learn the primary roads, streets, highways, major buildings and public facilities within the city limits, and memorize names and locations. Maintain composure, exercise sound judgment, and work quickly and accurately under pressure in emergency situations. Communicate clearly and distinctly using radio and telephone equipment. Communicate clearly and concisely in English, both orally and in writing. Read and interpret policies, procedures, protocols and maps. Maintain accurate records and spell correctly. Follow oral and written instructions. Type at a rate of 35 net words per minute. Work independently and as a member of a team. Establish and maintain effective working relationships. Deal tactfully with the public and with others and ensure that the City's philosophy of excellent customer service is understood and carried out in all forms of communication. Work in a highly structured environment where all communications or work are recorded or documented as public record. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete both Emergency Fire and Medical Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended timeline as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Completion of a Basic Dispatcher certification course approved by the California Peace Officers Standards and Training organization (POST) within one year of appointment. Possession of a POST Public Safety Dispatcher certificate within 18 months of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. Application and Selection Process This is a continuous recruitment which may close at any time. If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions, a current (dated within one year of application) passing CritiCall Exam, and a current (dated within one year of application) typing certificate verifying at least 35 net words per minute, to the Department of Human Resources. Please note: For this recruitment, online typing tests will be accepted. Click here for more information about the CritiCall Dispatcher Exam . Click here to view upcoming test dates, or to make a reservation for the CritiCall Dispatcher Exam . For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidates with complete applications will be invited to an initial interview. Those candidates who pass the initial interview will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, psychological exam, as well as medical exam(s) including an alcohol/drug screening administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION This position is represented by the Communications Officers Association (COA) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
CITY OF LAGUNA BEACH, CA
Laguna Beach, California, United States
Description A 5% Cost of Living Increase is scheduled for 01/01/2024. The City of Laguna Beach Police Department is accepting applications for the position of Public Safety Dispatcher - Lateral (Full-Time) . This recruitment will be used to fill the current vacancies and establish an eligibility list for future vacancies. The Position: Under the general supervision of a Police Sergeant, dispatches public safety equipment and personnel (Police, Fire and Marine Safety) in response to requests for service using telephone, computer, and radio communications systems. Responds to emergency calls for public safety service(s) requiring independent judgment as to a course of action where unprecedented situations may arise; performs a variety of general support duties related to communication activities including recordkeeping, typing, monitoring alarm systems and teletype communications; performs related duties as assigned. Reports to/Supervises: Reports to the Support Services Supervisor and in his or her absence reports to the shift Watch Commander. In the Chain of Command structure, the Public Safety Dispatcher ultimately report to the Support Services Division Commander (Captain or Lieutenant), excluding issues where the chain of command might be circumvented. Required Competencies: Handling Stress Decision Making Listening Oral Communication Attention to Detail Integrity and Ethics Analyzing & Interpreting Data Critical Thinking Using Technology Adaptability Self-Management Legal & Regulatory Navigation Handling Conflict Teamwork Selection Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis. The selection process will include a Structured Panel Interview. Those recommended for further evaluation will undergo a department interview with City staff. Based on the Department's needs, the selection process listed may be modified. Candidates will be notified via e-mail of any changes in the selection process. Please note that Lateral applicants working for non-P.O.S.T. agencies may be required to undergo the P.O.S.T. written exam unless the candidate is able to submit proof of successful completion of the Public Safety's 120 Hour Basic Course or passing the POST Basic Dispatcher Equivalency Examination (Commission Procedure F-5). Pre-Placement Process : All prospective candidates must successfully pass a background security investigation, polygraph examination, pre-employment physical examination including a drug test, and a psychological examination. Examples of Duties The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Receives, screens and transmits public safety calls via telephone and radio communications systems Dispatches public safety personnel and equipment (Police, Fire and Marine Safety) in response to requests for service Performs intensive data inputting of information received via computer keyboard Types departmental reports and initiates forms related to the operation and procedures of the Records Division Completes reports and complaints for court prosecution May make personal searches of prisoners Initiates and sends messages and requests for information on law enforcement computer systems Employee has considerable contact over the radio and telephone with public safety employees in the field and the general public, frequently in emotionally stressful situations Works evening, weekend and holiday shifts as assigned Qualifications Any combination demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or equivalent. Experience: Two (2) years of public safety dispatching experience, including the successful completion of probation as a public safety dispatcher. Experience must be recent and have occurred within the last two (2) years. License/Certificate Requirements: Possession of a POST Basic Public Safety Dispatcher Certification is desirable. Supplemental Information Knowledge of: Office procedures and methods Ability to: Keep basic records and type on a computer Work shifts, including evenings/nights and weekends (minimum of 48 hours a month) Learn the rules of the Federal Communications Commission regarding radio transmissions Work under stressful situations and exercise good judgment in emergencies Accurately record and retain data given verbally Skills: Possess a clear speaking voice and an excellent memory Capable of making rapid and appropriate decisions Constant alertness and attention to detail when dealing with the public and dispatching personnel and equipment Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 23,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control. The Department: The Police Department is organized into two divisions (Support Services, and Investigative and Field Services), and provides general law enforcement services, including animal control. Benefits for Laguna Beach Police Employees' Association (PEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2.7% at 57 for PEPRA CalPERS Safety members; 3% at 50 for tier I Classic CalPERS Safety members; 3% at 55 for tier II Classic CalPERS Safety members. Health Coverage: The City currently offers medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a long-term disability plan for employees. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave may be accumulated without limit. Special Assignment Pay Canine Handler - 14 hours per month at two thirds of their regular rate of pay, then paid at time and a half for the off-duty caring, grooming, feeding, training, and otherwise maintaining of their department-issued canine or Support Services dog/equipment Community Outreach Officer and Field Training Officer - 10% of base pay School Resource Officer, Motorcycle, and Detective - 5% of base pay Educational Incentive Pay Educational Degree: Sworn employees in the position of Police Officer, Police Corporal and Police Sergeant are eligible for a bonus of 2.5% of base salary for an AA Degree, or 5% of base salary for a BA or BS Degree. POST Certifications: Sworn police department employees are eligible for the following: 1. 4% of base salary for an Intermediate POST Certificate. 2. 9% of base salary for an Advanced POST Certificate. The two POST certificates are not cumulative. An employee with Advanced POST will receive 9% and not any additional compensation for first having an Intermediate POST Certificate. Public Safety Dispatchers, Senior Public Safety Dispatchers, and the Support Services Supervisor, are eligible for the following: 1. 5% of base salary for a Dispatcher Advanced POST Certificate. When an employee receives either an Intermediate or Advanced POST Certificate they shall provide the City with a copy of the Certificate and will then be paid by the City retroactively to the effective date of the Certificate. Other Benefits The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
Apr 21, 2024
Full Time
Description A 5% Cost of Living Increase is scheduled for 01/01/2024. The City of Laguna Beach Police Department is accepting applications for the position of Public Safety Dispatcher - Lateral (Full-Time) . This recruitment will be used to fill the current vacancies and establish an eligibility list for future vacancies. The Position: Under the general supervision of a Police Sergeant, dispatches public safety equipment and personnel (Police, Fire and Marine Safety) in response to requests for service using telephone, computer, and radio communications systems. Responds to emergency calls for public safety service(s) requiring independent judgment as to a course of action where unprecedented situations may arise; performs a variety of general support duties related to communication activities including recordkeeping, typing, monitoring alarm systems and teletype communications; performs related duties as assigned. Reports to/Supervises: Reports to the Support Services Supervisor and in his or her absence reports to the shift Watch Commander. In the Chain of Command structure, the Public Safety Dispatcher ultimately report to the Support Services Division Commander (Captain or Lieutenant), excluding issues where the chain of command might be circumvented. Required Competencies: Handling Stress Decision Making Listening Oral Communication Attention to Detail Integrity and Ethics Analyzing & Interpreting Data Critical Thinking Using Technology Adaptability Self-Management Legal & Regulatory Navigation Handling Conflict Teamwork Selection Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis. The selection process will include a Structured Panel Interview. Those recommended for further evaluation will undergo a department interview with City staff. Based on the Department's needs, the selection process listed may be modified. Candidates will be notified via e-mail of any changes in the selection process. Please note that Lateral applicants working for non-P.O.S.T. agencies may be required to undergo the P.O.S.T. written exam unless the candidate is able to submit proof of successful completion of the Public Safety's 120 Hour Basic Course or passing the POST Basic Dispatcher Equivalency Examination (Commission Procedure F-5). Pre-Placement Process : All prospective candidates must successfully pass a background security investigation, polygraph examination, pre-employment physical examination including a drug test, and a psychological examination. Examples of Duties The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Receives, screens and transmits public safety calls via telephone and radio communications systems Dispatches public safety personnel and equipment (Police, Fire and Marine Safety) in response to requests for service Performs intensive data inputting of information received via computer keyboard Types departmental reports and initiates forms related to the operation and procedures of the Records Division Completes reports and complaints for court prosecution May make personal searches of prisoners Initiates and sends messages and requests for information on law enforcement computer systems Employee has considerable contact over the radio and telephone with public safety employees in the field and the general public, frequently in emotionally stressful situations Works evening, weekend and holiday shifts as assigned Qualifications Any combination demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or equivalent. Experience: Two (2) years of public safety dispatching experience, including the successful completion of probation as a public safety dispatcher. Experience must be recent and have occurred within the last two (2) years. License/Certificate Requirements: Possession of a POST Basic Public Safety Dispatcher Certification is desirable. Supplemental Information Knowledge of: Office procedures and methods Ability to: Keep basic records and type on a computer Work shifts, including evenings/nights and weekends (minimum of 48 hours a month) Learn the rules of the Federal Communications Commission regarding radio transmissions Work under stressful situations and exercise good judgment in emergencies Accurately record and retain data given verbally Skills: Possess a clear speaking voice and an excellent memory Capable of making rapid and appropriate decisions Constant alertness and attention to detail when dealing with the public and dispatching personnel and equipment Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 23,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control. The Department: The Police Department is organized into two divisions (Support Services, and Investigative and Field Services), and provides general law enforcement services, including animal control. Benefits for Laguna Beach Police Employees' Association (PEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2.7% at 57 for PEPRA CalPERS Safety members; 3% at 50 for tier I Classic CalPERS Safety members; 3% at 55 for tier II Classic CalPERS Safety members. Health Coverage: The City currently offers medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a long-term disability plan for employees. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave may be accumulated without limit. Special Assignment Pay Canine Handler - 14 hours per month at two thirds of their regular rate of pay, then paid at time and a half for the off-duty caring, grooming, feeding, training, and otherwise maintaining of their department-issued canine or Support Services dog/equipment Community Outreach Officer and Field Training Officer - 10% of base pay School Resource Officer, Motorcycle, and Detective - 5% of base pay Educational Incentive Pay Educational Degree: Sworn employees in the position of Police Officer, Police Corporal and Police Sergeant are eligible for a bonus of 2.5% of base salary for an AA Degree, or 5% of base salary for a BA or BS Degree. POST Certifications: Sworn police department employees are eligible for the following: 1. 4% of base salary for an Intermediate POST Certificate. 2. 9% of base salary for an Advanced POST Certificate. The two POST certificates are not cumulative. An employee with Advanced POST will receive 9% and not any additional compensation for first having an Intermediate POST Certificate. Public Safety Dispatchers, Senior Public Safety Dispatchers, and the Support Services Supervisor, are eligible for the following: 1. 5% of base salary for a Dispatcher Advanced POST Certificate. When an employee receives either an Intermediate or Advanced POST Certificate they shall provide the City with a copy of the Certificate and will then be paid by the City retroactively to the effective date of the Certificate. Other Benefits The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
City of LIvermore
Livermore, California, United States
Description Click Here for the job announcement. This recruitment is for Lateral Public Safety Dispatchers. To be eligible for lateral recruitment, you must be a current emergency dispatcher with a police agency. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2024 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 7.5% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of ServiceTotal Accrual Per Year 180.6 hrs 2-5120.12 hrs 6-10135.98 hrs 11-15160.94 hrs 16-19180.18 hrs 20+192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2024 Maximum : Normal = $23,000 Age 50+ = $7,500 Catchup Limits = $46,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2024 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $3,200/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
Mar 07, 2024
Full Time
Description Click Here for the job announcement. This recruitment is for Lateral Public Safety Dispatchers. To be eligible for lateral recruitment, you must be a current emergency dispatcher with a police agency. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2024 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 7.5% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of ServiceTotal Accrual Per Year 180.6 hrs 2-5120.12 hrs 6-10135.98 hrs 11-15160.94 hrs 16-19180.18 hrs 20+192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2024 Maximum : Normal = $23,000 Age 50+ = $7,500 Catchup Limits = $46,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2024 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $3,200/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
CITY OF RIVERSIDE, CA
Riverside, CA, United States
The Position The City of Riverside Police Department is looking for EXPERIENCED dispatch professionals to join our team! We are now accepting applications for the position of PUBLIC SAFETY DISPATCHER II (LATERAL) . If you are currently employed as a Dispatcher for a law enforcement agency, we encourage you to apply NOW !! The eligibility list established from this recruitment may be used to fill current and future vacancies within this classification in the Communications Division of the Riverside Police Department. Successful candidates will be eligible for a $10,000 plus 40 vacation hours incentive For more information regarding this incentive click here . Public Safety Dispatchers II under general supervision, perform journey level work in operating radio-telephone transmitting and receiving equipment and a computer-aided dispatch (CAD) system on an assigned shift; dispatch required law-enforcement, fire, medical or other emergency services, personnel and equipment; and perform related work as required. *** The salary that is posted for this recruitment is for any applicant deemed a new member under the Public Employee Pension Reform Act of 2013. For all others, please reference the City's salary schedule.*** Work Performed Duties may include, but are not limited to, the following: Receive incoming telephone and voice radio calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system. Obtain and record information using voice radio and a computer-aided dispatch (CAD) system to dispatch necessary law enforcement, fire, medical and other emergency services such as ambulances and tow trucks. Compile data and maintain records of emergency responses, equipment and personnel dispatched, and/or disposition of emergencies. Send, receive and decode teletype information. Provide a variety of public information relating to law enforcement or fire activities as permitted. Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System. Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system. Calm distressed citizens on the phone. Keep radio and/or mobile data computer (MDC) contact with police and fire units on assignments. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. Participate in the dispatcher selection process. Train Public Safety Dispatcher Trainee and Dispatcher and participate in evaluating their performance. May provide lead supervision in the absence of the lead supervisor or Public Safety Communications Supervisor. Aid in the development and implementation of training programs for entry and journey level dispatchers. Provide periodic input for review of dispatcher training manual and other training materials and updates as necessary. Qualifications Education and Experience: Education: Equivalent to the completion of the twelfth grade. Experience: Six months of non-probationary experience as a Public Safety Dispatcher for a Police or Fire Department. Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts. Must be able to pass an extensive police background investigation. Must be able to sit for long periods in a confined area and wear a headset. Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License. Possession of, or ability to obtain within six months of employment, a POST Basic Dispatcher Certificate or equivalent certificate. Desired Qualifications: Successful completion of a POST Dispatcher academy. Possession of a POST Basic Dispatcher Certificate or equivalent certificate. CURRENT employment with a POST agency as a dispatcher, or equivalent classification. Selection Process The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. IMPORTANT : Appointment is subject to successful completion of a pre-employment background investigation, medical/physical examination, and drug and alcohol test; and may be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
Mar 05, 2024
Full Time
The Position The City of Riverside Police Department is looking for EXPERIENCED dispatch professionals to join our team! We are now accepting applications for the position of PUBLIC SAFETY DISPATCHER II (LATERAL) . If you are currently employed as a Dispatcher for a law enforcement agency, we encourage you to apply NOW !! The eligibility list established from this recruitment may be used to fill current and future vacancies within this classification in the Communications Division of the Riverside Police Department. Successful candidates will be eligible for a $10,000 plus 40 vacation hours incentive For more information regarding this incentive click here . Public Safety Dispatchers II under general supervision, perform journey level work in operating radio-telephone transmitting and receiving equipment and a computer-aided dispatch (CAD) system on an assigned shift; dispatch required law-enforcement, fire, medical or other emergency services, personnel and equipment; and perform related work as required. *** The salary that is posted for this recruitment is for any applicant deemed a new member under the Public Employee Pension Reform Act of 2013. For all others, please reference the City's salary schedule.*** Work Performed Duties may include, but are not limited to, the following: Receive incoming telephone and voice radio calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system. Obtain and record information using voice radio and a computer-aided dispatch (CAD) system to dispatch necessary law enforcement, fire, medical and other emergency services such as ambulances and tow trucks. Compile data and maintain records of emergency responses, equipment and personnel dispatched, and/or disposition of emergencies. Send, receive and decode teletype information. Provide a variety of public information relating to law enforcement or fire activities as permitted. Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System. Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system. Calm distressed citizens on the phone. Keep radio and/or mobile data computer (MDC) contact with police and fire units on assignments. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. Participate in the dispatcher selection process. Train Public Safety Dispatcher Trainee and Dispatcher and participate in evaluating their performance. May provide lead supervision in the absence of the lead supervisor or Public Safety Communications Supervisor. Aid in the development and implementation of training programs for entry and journey level dispatchers. Provide periodic input for review of dispatcher training manual and other training materials and updates as necessary. Qualifications Education and Experience: Education: Equivalent to the completion of the twelfth grade. Experience: Six months of non-probationary experience as a Public Safety Dispatcher for a Police or Fire Department. Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts. Must be able to pass an extensive police background investigation. Must be able to sit for long periods in a confined area and wear a headset. Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License. Possession of, or ability to obtain within six months of employment, a POST Basic Dispatcher Certificate or equivalent certificate. Desired Qualifications: Successful completion of a POST Dispatcher academy. Possession of a POST Basic Dispatcher Certificate or equivalent certificate. CURRENT employment with a POST agency as a dispatcher, or equivalent classification. Selection Process The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. IMPORTANT : Appointment is subject to successful completion of a pre-employment background investigation, medical/physical examination, and drug and alcohol test; and may be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
Description THE EL DORADO COUNTY SHERIFF’S OFFICE The El Dorado County Sheriff’s Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. Check out our website, www.joinEDSO.org for more information! The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff’s Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Sheriff's Public Safety Dispatch II: Experience: Equivalent to graduation from high school; AND One (1) year of emergency dispatching experience at a level equivalent to the County’s class of Sheriff’s Public Safety Dispatcher I. Licenses and Certifications : A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is desirable. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Miah Linson in the Sheriff’s Personnel Unit at linsonr @edso.org . RECRUITMENT PROCESS The Sheriff’s Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff’s Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review: A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; therefore, responses to the supplemental questions should be thorough, detailed, and complete. For more information on the recruitment process, click here. Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff’s Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERSRetirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 5/31/2024 11:59 PM Pacific
May 02, 2024
Full Time
Description THE EL DORADO COUNTY SHERIFF’S OFFICE The El Dorado County Sheriff’s Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. Check out our website, www.joinEDSO.org for more information! The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff’s Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Sheriff's Public Safety Dispatch II: Experience: Equivalent to graduation from high school; AND One (1) year of emergency dispatching experience at a level equivalent to the County’s class of Sheriff’s Public Safety Dispatcher I. Licenses and Certifications : A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is desirable. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Miah Linson in the Sheriff’s Personnel Unit at linsonr @edso.org . RECRUITMENT PROCESS The Sheriff’s Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff’s Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review: A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; therefore, responses to the supplemental questions should be thorough, detailed, and complete. For more information on the recruitment process, click here. Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff’s Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERSRetirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 5/31/2024 11:59 PM Pacific
SAN RAMON VALLEY FIRE PROTECTION DISTRICT
San Ramon, California, United States
ABOUT THE POSITION The San Ramon Valley Fire Protection District and the San Ramon Police Department jointly invite qualified applicants to submit an application for the position of Lateral Public Safety Dispatcher. We encourage highly qualified applicants to consider supporting our newly formed 9-1-1 Emergency Communications Center. Under direction and management of the San Ramon Valley Fire Protection District, the 9-1-1 Center provides the full array of public safety communication services for Police/Fire and EMS. THE POSITION Under the supervision of a shift supervisor, the Public Safety Dispatcher processes emergency and non-emergency calls for service; dispatches police, fire, medical, and other emergency equipment, by telephone or radio, utilizing complex technical aids, such as Computer Aided Dispatch systems (CAD); and performs other related duties as assigned. The ideal candidate will possess a POST Basic Certificate, EMD Certificate, and knowledge in all disciplines of Police/Fire and EMS dispatching and one year as a Public Safety Dispatcher with a demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems. Note: The POST Basic Certificate is required at time of application. Without the POST Basic Certificate at time of application the candidate will not be considered. Work Schedule: Public Safety Dispatchers work a 48x96 schedule. Compensation: Base Salary includes holiday, EMD, and FLSA pay. To qualify for holiday pay, you must be on a 56-hour schedule and to qualify for EMD pay, you must have passed the EMD course. DUTIES Receives and processes 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates CAD system events; provides pre-arrival and post-dispatch instructions to the caller or relays information to other jurisdictions; processes and prioritizes incoming calls. Dispatches Police/Fire and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles, and related equipment. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer and firefighter safety; handle the reassignment of fire equipment to ensure adequate district-wide fire protection. Provides operational support for police, fire, and medical operations; facilitates outside agency assistance and mutual aid requests; as requested, enters, updates, and retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles; handles tow requests and other information. ABOUT THE DISTRICT ABOUT THE NEW COMMUNICATIONS CENTER The San Ramon Valley 911 Communications Center is equipped with the latest advances in emergency telecommunications technology, and is a Primary Public Safety Answering Point (PSAP) for the City of San Ramon and a secondary PSAP to the Town of Danville and unincorporated Alamo. Dispatchers process all incoming emergency and non-emergency calls for service and dispatch Police/Fire and EMS. The San Ramon Valley 9-1-1 Emergency Communications Center is an EMD Accredited Center of Excellence, certified by the International Academy of Emergency Dispatch. The Communications Center is equipped with state of the art voice, data, and wireless technology utilizing CentralSquare public safety software (CAD/RMS), Vesta 4.0, and Motorola MCC 7500 Elite. ABOUT THE DISTRICT The San Ramon Valley Fire Protection District provides all risk fire, rescue, and emergency medical services to the communities of Alamo, Blackhawk, the Town of Danville, Diablo, the City of San Ramon, the southern area of Morgan Territory, and the Tassajara Valley, all located in Contra Costa County. The District's service area encompasses approximately 155 square miles and serves a population of 193,259. The District maintains nine career fire stations and one volunteer staffed station, and other supporting facilities located throughout the jurisdiction. ABOUT THE SAN RAMON POLICE DEPARTMENT The San Ramon Police Department provides the full spectrum of law enforcement services, including Patrol, Traffic, Investigations, Records, Crime Prevention, and more. The San Ramon Police Department employs 69 sworn officers and 22 civilian employees, serving a resident population of 80,000 and a daytime population of 100,000. The City of San Ramon is one of the Bay Area's most desirable areas to live and work. Located in Contra Costa County, San Ramon is approximately 25 miles east of the City of Oakland in the San Francisco Bay Area. The City spans an area of more than 18 square miles. For more information regarding the City of San Ramon, the San Ramon Police Department or the San Ramon Valley Fire Protection District, please visit the following websites: www.sanramon.ca.gov www.sanramon.ca.gov/police http://www.firedepartment.org MINIMUM QUALIFICATIONS Upon the hiring managers decision, any combination of training, experience, and education may be substituted to meet the minimum qualifications. REQUIRED EDUCATION Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate. REQUIRED SPECIALIZED CERTIFICATES P.O.S.T.- certified Public Safety Dispatchers' Basic Course certificate of completion required at time of application. REQUIRED EXPERIENCE One year as a Public Safety Dispatcher with a demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems. REQUIRED LICENSE Possession of a valid California Driver's License. Maintenance of a valid California driver's license is required as a condition of employment. HIGHLY DESIRABLE BUT NOT REQUIRED Medical Priorities Dispatching System (MPDS) certificate from the International Academy of Emergency Dispatch. Healthcare Provider CPR certificate. APPLICATION PROCESS Qualified candidates are encouraged to apply. Candidates must apply online through Government Jobs at https://www.governmentjobs.com/careers/srvfire . Candidates must include a resume and a copy of their Public Safety Dispatchers' Basic Course Certificate with the application. Candidates considered for employment will be required to undergo an extensive background investigation, a thorough medical examination, psychological examination, and a pre-employment drug screening. The San Ramon Valley Fire Protection District is an equal employment opportunity employer and makes employment decisions based on merit, qualifications and competence. The District does not discriminate on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), sex (including gender, gender identity, gender expression, transgender, pregnancy and breastfeeding), religious creed (including religious dress and grooming), color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, military or veteran status, sexual orientation (including heterosexuality, homosexuality and bisexuality), age (40 and over), genetic characteristics and information, reproductive health decision-making, or any other basis prohibited by law. The information contained herein is subject to change and does not constitute either an expressed or implied contract or offer. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Division at (925) 838-5150. Paid compensation is supplemented with an excellent benefitspackage including: Vacation : Accumulation rate increases with length of service. The initial rate is 14 hours per month. Sick Leave : Accumulated at the rate of 18 hours per month indefinitely during tenure of career. Pension benefits are provided by Contra Costa County Employees' Retirement Association (CCCERA).Eligibility and classificationinto the retirement system will be determined byCCCERApursuant to the Public Employee's PensionReform Act (PEPRA) guidelines. Should reciprocity withCCCERAbe established and entry classifiedas Classic, the retirement benefit will be 2% @ 55. Should entry into the retirement system beclassified asPEPRA, the retirement benefit will be 2.5% @ 67. Medical benefits are provided throughCalPERSand include several PPO or HMO options. TheDistrict currently contributes 92% of monthly premiums for employee and dependent medical upto an established cap, and 100% for employee and dependent dental, vision, and EAP insurance, aswell as 100% for life insurance for the employee only. Click HERE for More Information on Benefits available for employees of the San Ramon Valley Fire Protection District
Mar 14, 2024
Full Time
ABOUT THE POSITION The San Ramon Valley Fire Protection District and the San Ramon Police Department jointly invite qualified applicants to submit an application for the position of Lateral Public Safety Dispatcher. We encourage highly qualified applicants to consider supporting our newly formed 9-1-1 Emergency Communications Center. Under direction and management of the San Ramon Valley Fire Protection District, the 9-1-1 Center provides the full array of public safety communication services for Police/Fire and EMS. THE POSITION Under the supervision of a shift supervisor, the Public Safety Dispatcher processes emergency and non-emergency calls for service; dispatches police, fire, medical, and other emergency equipment, by telephone or radio, utilizing complex technical aids, such as Computer Aided Dispatch systems (CAD); and performs other related duties as assigned. The ideal candidate will possess a POST Basic Certificate, EMD Certificate, and knowledge in all disciplines of Police/Fire and EMS dispatching and one year as a Public Safety Dispatcher with a demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems. Note: The POST Basic Certificate is required at time of application. Without the POST Basic Certificate at time of application the candidate will not be considered. Work Schedule: Public Safety Dispatchers work a 48x96 schedule. Compensation: Base Salary includes holiday, EMD, and FLSA pay. To qualify for holiday pay, you must be on a 56-hour schedule and to qualify for EMD pay, you must have passed the EMD course. DUTIES Receives and processes 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates CAD system events; provides pre-arrival and post-dispatch instructions to the caller or relays information to other jurisdictions; processes and prioritizes incoming calls. Dispatches Police/Fire and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles, and related equipment. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer and firefighter safety; handle the reassignment of fire equipment to ensure adequate district-wide fire protection. Provides operational support for police, fire, and medical operations; facilitates outside agency assistance and mutual aid requests; as requested, enters, updates, and retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles; handles tow requests and other information. ABOUT THE DISTRICT ABOUT THE NEW COMMUNICATIONS CENTER The San Ramon Valley 911 Communications Center is equipped with the latest advances in emergency telecommunications technology, and is a Primary Public Safety Answering Point (PSAP) for the City of San Ramon and a secondary PSAP to the Town of Danville and unincorporated Alamo. Dispatchers process all incoming emergency and non-emergency calls for service and dispatch Police/Fire and EMS. The San Ramon Valley 9-1-1 Emergency Communications Center is an EMD Accredited Center of Excellence, certified by the International Academy of Emergency Dispatch. The Communications Center is equipped with state of the art voice, data, and wireless technology utilizing CentralSquare public safety software (CAD/RMS), Vesta 4.0, and Motorola MCC 7500 Elite. ABOUT THE DISTRICT The San Ramon Valley Fire Protection District provides all risk fire, rescue, and emergency medical services to the communities of Alamo, Blackhawk, the Town of Danville, Diablo, the City of San Ramon, the southern area of Morgan Territory, and the Tassajara Valley, all located in Contra Costa County. The District's service area encompasses approximately 155 square miles and serves a population of 193,259. The District maintains nine career fire stations and one volunteer staffed station, and other supporting facilities located throughout the jurisdiction. ABOUT THE SAN RAMON POLICE DEPARTMENT The San Ramon Police Department provides the full spectrum of law enforcement services, including Patrol, Traffic, Investigations, Records, Crime Prevention, and more. The San Ramon Police Department employs 69 sworn officers and 22 civilian employees, serving a resident population of 80,000 and a daytime population of 100,000. The City of San Ramon is one of the Bay Area's most desirable areas to live and work. Located in Contra Costa County, San Ramon is approximately 25 miles east of the City of Oakland in the San Francisco Bay Area. The City spans an area of more than 18 square miles. For more information regarding the City of San Ramon, the San Ramon Police Department or the San Ramon Valley Fire Protection District, please visit the following websites: www.sanramon.ca.gov www.sanramon.ca.gov/police http://www.firedepartment.org MINIMUM QUALIFICATIONS Upon the hiring managers decision, any combination of training, experience, and education may be substituted to meet the minimum qualifications. REQUIRED EDUCATION Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate. REQUIRED SPECIALIZED CERTIFICATES P.O.S.T.- certified Public Safety Dispatchers' Basic Course certificate of completion required at time of application. REQUIRED EXPERIENCE One year as a Public Safety Dispatcher with a demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems. REQUIRED LICENSE Possession of a valid California Driver's License. Maintenance of a valid California driver's license is required as a condition of employment. HIGHLY DESIRABLE BUT NOT REQUIRED Medical Priorities Dispatching System (MPDS) certificate from the International Academy of Emergency Dispatch. Healthcare Provider CPR certificate. APPLICATION PROCESS Qualified candidates are encouraged to apply. Candidates must apply online through Government Jobs at https://www.governmentjobs.com/careers/srvfire . Candidates must include a resume and a copy of their Public Safety Dispatchers' Basic Course Certificate with the application. Candidates considered for employment will be required to undergo an extensive background investigation, a thorough medical examination, psychological examination, and a pre-employment drug screening. The San Ramon Valley Fire Protection District is an equal employment opportunity employer and makes employment decisions based on merit, qualifications and competence. The District does not discriminate on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), sex (including gender, gender identity, gender expression, transgender, pregnancy and breastfeeding), religious creed (including religious dress and grooming), color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, military or veteran status, sexual orientation (including heterosexuality, homosexuality and bisexuality), age (40 and over), genetic characteristics and information, reproductive health decision-making, or any other basis prohibited by law. The information contained herein is subject to change and does not constitute either an expressed or implied contract or offer. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Division at (925) 838-5150. Paid compensation is supplemented with an excellent benefitspackage including: Vacation : Accumulation rate increases with length of service. The initial rate is 14 hours per month. Sick Leave : Accumulated at the rate of 18 hours per month indefinitely during tenure of career. Pension benefits are provided by Contra Costa County Employees' Retirement Association (CCCERA).Eligibility and classificationinto the retirement system will be determined byCCCERApursuant to the Public Employee's PensionReform Act (PEPRA) guidelines. Should reciprocity withCCCERAbe established and entry classifiedas Classic, the retirement benefit will be 2% @ 55. Should entry into the retirement system beclassified asPEPRA, the retirement benefit will be 2.5% @ 67. Medical benefits are provided throughCalPERSand include several PPO or HMO options. TheDistrict currently contributes 92% of monthly premiums for employee and dependent medical upto an established cap, and 100% for employee and dependent dental, vision, and EAP insurance, aswell as 100% for life insurance for the employee only. Click HERE for More Information on Benefits available for employees of the San Ramon Valley Fire Protection District
Job Summary Mohave County Sheriff's Office is currently recruiting for a Public Safety Dispatcher. Performs entry level work involved in simultaneously operating a multi-channel radio console, computer terminal, 911 mapping and multi-line telephone while maintaining a computer aided dispatch system, receives and transmits information and transmits messages and instructions to law enforcement response personnel within policy and procedural guidelines. In a learning and training capacity, an employee will assist and perform (as level of understanding and experience increases) in any or all of the examples of work performed by a Public Safety Dispatcher Senior. REPORTS TO On-the-job training is performed under immediate supervision of a higher level of authority; however, as skill and experience are gained in fulfilling routine duties, increasingly independent action and decisions in accordance with established policies and procedures may be authorized. SUPERVISION EXERCISED May oversee and assist newer employees with proper guidance and direction when necessary. Essential Job Functions Receives, evaluates and prioritizes calls from citizens reporting emergencies or problems. Communicates with caller until information is fully understood. Calms and counsels distraught and irate callers in emergency situations. Efficiently informs Sheriff’s personnel, and/or responding entities of the nature and location of the problem. Dispatches appropriate units to emergency scenes. Communicates streets, address and locations to units in the field. Assists unit in determined best route as necessary. Maintains contact with officers. Responsible for accurate data entry in local, in-house, state and national criminal justice records systems. Knowledge of the 911 system, how to obtain caller location and decipher such data to usable information for field units. Knowledge of all security regulations as to use of and distribution of all information obtained via criminal justice terminals and equipment. Monitors and recalls immediate locations and assignments of public safety personnel. Sends and receives messages via criminal justice computer system. Responsible for the security and confidentiality of criminal histories and other sensitive information received in the communication center. Maintains logs pertaining to calls for service, time and disposition of calls and field unit status. Conducts periodic checks of equipment to assure proper functioning. Keeps informed of County geography, street locations, patrol districts and other agency boundaries. Maintains reference materials and keep informed of basic laws, codes, ordinances, Sheriff’s Office regulations, policies, procedures, organizational structure and functions. Accuracy, speed and efficiency in researching multiple systems and distribution of data/information to a multitude of requestors. Communicates and acts in a professional manner with the public, co-workers, and work contacts. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). OR any equivalent combination of education, experience, and training may will be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must pass drug screen post offer. Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. Must demonstrate the ability to type a minimum of 30 words per minute (WPM). Must complete the Sheriff’s Office eighteen (18) week telecommunications course. Possess a willingness to strive and obtain a Terminal Operator Certification within six (6) months of appointment. Must successfully complete National Incident Management System (NIMS) Incident Command levels 100 LE.b, 200.b and 700.a courses. Must obtain Train-the-Trainer certification within three (3) years of employment. All candidates will be required to successfully complete a thorough criminal background, fingerprint and health-related examination, with NO FELONY CONVICTIONS. May require successful completion of a psychological and polygraph examination. Knowledge, Skills & Abilities Knowledge of: Filing methods, typing, telephone answering, and other office procedures. Correct punctuation, spelling, grammatical usage, reading skills and other communication skills. Mohave County Personnel Policies and Procedures, and Department Regulations. Map reading skills. Access to useable resources utilized in the performance of the job. Skill in: Operating computer terminal and telephones as well as all office equipment including but not limited to copier, facsimile etc. Verbal, written and oral communication. Principles of customer service. Ability to: Learn operations of radio console, 911 equipment including but not limited to mapping, GIS, GPS coordinate plotting and caller tracking, recording equipment, EAS radio, NAWAS Phone. Work with multiple computer terminals and monitors simultaneously, accurately, expeditious and efficient data entry into multiple systems Prioritize tasks/learn geography of Mohave County and surrounding counties. Hear multiple events simultaneously and take appropriate action immediately. Learn all radio codes and officer call signs. Comprehend CAD system and any other computer systems utilized within the communications center. Understand all aspects of response within the emergency response of Mohave County such as law enforcement, medical, fire and any state and federal response systems. Flexible in handling multiple tasks. Understand written and oral instructions. Maintain required records and reports. Think and act quickly in an appropriate manner during emergency situations and in accordance with prescribed departmental procedures. Deal courteously and effectively with the public over the telephone and/or in person. Analyze situations accurately and adopt an effective course of action. Comprehend operations instructions pertaining to specialized equipment. Maintain a good working relationship with coworkers, members of the department, other agencies and the general public. Speak clearly in a well-modulated voice in an acceptable speed. Exercise care in the use of supplies and equipment. Performs multiple functions simultaneously in a timely manner. Effectively and efficiently operate communications equipment. Prioritize incoming information in order of importance. Work independently with minimal supervision and have a vast knowledge of policies and procedures or have the ability to obtain the information through various resources within three (3) years of employment. Perform the essential functions of the job specifications with or without a reasonable accommodation. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Continue to acquire supervisory skills through available resources.
Apr 22, 2024
Full Time
Job Summary Mohave County Sheriff's Office is currently recruiting for a Public Safety Dispatcher. Performs entry level work involved in simultaneously operating a multi-channel radio console, computer terminal, 911 mapping and multi-line telephone while maintaining a computer aided dispatch system, receives and transmits information and transmits messages and instructions to law enforcement response personnel within policy and procedural guidelines. In a learning and training capacity, an employee will assist and perform (as level of understanding and experience increases) in any or all of the examples of work performed by a Public Safety Dispatcher Senior. REPORTS TO On-the-job training is performed under immediate supervision of a higher level of authority; however, as skill and experience are gained in fulfilling routine duties, increasingly independent action and decisions in accordance with established policies and procedures may be authorized. SUPERVISION EXERCISED May oversee and assist newer employees with proper guidance and direction when necessary. Essential Job Functions Receives, evaluates and prioritizes calls from citizens reporting emergencies or problems. Communicates with caller until information is fully understood. Calms and counsels distraught and irate callers in emergency situations. Efficiently informs Sheriff’s personnel, and/or responding entities of the nature and location of the problem. Dispatches appropriate units to emergency scenes. Communicates streets, address and locations to units in the field. Assists unit in determined best route as necessary. Maintains contact with officers. Responsible for accurate data entry in local, in-house, state and national criminal justice records systems. Knowledge of the 911 system, how to obtain caller location and decipher such data to usable information for field units. Knowledge of all security regulations as to use of and distribution of all information obtained via criminal justice terminals and equipment. Monitors and recalls immediate locations and assignments of public safety personnel. Sends and receives messages via criminal justice computer system. Responsible for the security and confidentiality of criminal histories and other sensitive information received in the communication center. Maintains logs pertaining to calls for service, time and disposition of calls and field unit status. Conducts periodic checks of equipment to assure proper functioning. Keeps informed of County geography, street locations, patrol districts and other agency boundaries. Maintains reference materials and keep informed of basic laws, codes, ordinances, Sheriff’s Office regulations, policies, procedures, organizational structure and functions. Accuracy, speed and efficiency in researching multiple systems and distribution of data/information to a multitude of requestors. Communicates and acts in a professional manner with the public, co-workers, and work contacts. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). OR any equivalent combination of education, experience, and training may will be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must pass drug screen post offer. Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. Must demonstrate the ability to type a minimum of 30 words per minute (WPM). Must complete the Sheriff’s Office eighteen (18) week telecommunications course. Possess a willingness to strive and obtain a Terminal Operator Certification within six (6) months of appointment. Must successfully complete National Incident Management System (NIMS) Incident Command levels 100 LE.b, 200.b and 700.a courses. Must obtain Train-the-Trainer certification within three (3) years of employment. All candidates will be required to successfully complete a thorough criminal background, fingerprint and health-related examination, with NO FELONY CONVICTIONS. May require successful completion of a psychological and polygraph examination. Knowledge, Skills & Abilities Knowledge of: Filing methods, typing, telephone answering, and other office procedures. Correct punctuation, spelling, grammatical usage, reading skills and other communication skills. Mohave County Personnel Policies and Procedures, and Department Regulations. Map reading skills. Access to useable resources utilized in the performance of the job. Skill in: Operating computer terminal and telephones as well as all office equipment including but not limited to copier, facsimile etc. Verbal, written and oral communication. Principles of customer service. Ability to: Learn operations of radio console, 911 equipment including but not limited to mapping, GIS, GPS coordinate plotting and caller tracking, recording equipment, EAS radio, NAWAS Phone. Work with multiple computer terminals and monitors simultaneously, accurately, expeditious and efficient data entry into multiple systems Prioritize tasks/learn geography of Mohave County and surrounding counties. Hear multiple events simultaneously and take appropriate action immediately. Learn all radio codes and officer call signs. Comprehend CAD system and any other computer systems utilized within the communications center. Understand all aspects of response within the emergency response of Mohave County such as law enforcement, medical, fire and any state and federal response systems. Flexible in handling multiple tasks. Understand written and oral instructions. Maintain required records and reports. Think and act quickly in an appropriate manner during emergency situations and in accordance with prescribed departmental procedures. Deal courteously and effectively with the public over the telephone and/or in person. Analyze situations accurately and adopt an effective course of action. Comprehend operations instructions pertaining to specialized equipment. Maintain a good working relationship with coworkers, members of the department, other agencies and the general public. Speak clearly in a well-modulated voice in an acceptable speed. Exercise care in the use of supplies and equipment. Performs multiple functions simultaneously in a timely manner. Effectively and efficiently operate communications equipment. Prioritize incoming information in order of importance. Work independently with minimal supervision and have a vast knowledge of policies and procedures or have the ability to obtain the information through various resources within three (3) years of employment. Perform the essential functions of the job specifications with or without a reasonable accommodation. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Continue to acquire supervisory skills through available resources.
City of LIvermore
Livermore, California, United States
Description Click Here for the job announcement. The Livermore Police Department is looking for committed individuals who are ready to serve their community through a career in emergency services. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2024 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 7.5% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of ServiceTotal Accrual Per Year 180.6 hrs 2-5120.12 hrs 6-10135.98 hrs 11-15160.94 hrs 16-19180.18 hrs 20+192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2024 Maximum : Normal = $23,000 Age 50+ = $7,500 Catchup Limits = $46,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2024 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $3,200/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
Mar 07, 2024
Full Time
Description Click Here for the job announcement. The Livermore Police Department is looking for committed individuals who are ready to serve their community through a career in emergency services. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2024 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 7.5% EE paid Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24) 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of ServiceTotal Accrual Per Year 180.6 hrs 2-5120.12 hrs 6-10135.98 hrs 11-15160.94 hrs 16-19180.18 hrs 20+192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2024 Maximum : Normal = $23,000 Age 50+ = $7,500 Catchup Limits = $46,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2024 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $3,200/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
Solano County, CA
Fairfield, California, United States
To Protect and Serve the Community! The Sheriff’s Office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service. The values of the Sheriff’s Office are to bring: Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability. Trust: Confidence in the character and ability to meet expectations. Courage: To persevere with mental and moral strength in the face of difficulty. Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes. Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas. Service: Providing professional assistance in support of the community's best interests and well-being. Respect: To value and embrace individuality with special regard to differences. To learn more about the Sheriff's Office click here THE POSITION Solano County invites you to apply for a challenging, fast paced, rewarding career as a Public Safety Dispatcher (Entry). In this position you learn to receive, evaluate and relay requests for law enforcement, emergency and other services to the appropriate personnel. This position is characterized by the responsibility to learn to dispatch law enforcement and emergency service personnel and to call for mutual aid assistance. Incumbents learn to operate equipment contained in a public safety dispatch console, which includes multi-line telephones, TTY (teletype), TDD (telephone for deaf and disabled), pagers, radios and computer-aided dispatch equipment; techniques of acquiring essential information from emergency calls and prioritizing requests for assistance; law enforcement terminology and public safety dispatch procedures. The current recruitment is to fill a full-time regular position. The eligible list established from this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises. Essential Duties ESSENTIAL DUTIES Duties may include but are not limited to the following: Dispatches law enforcement and emergency fire and/or medical services to respond to requests for services; receives and evaluates requests for service; monitors, receives and refers calls to a variety of other agencies such as California Department of Fish and Game, California Highway Patrol, city police departments, County Animal Control, Coroner, air and ground ambulances and the County Transportation Department; monitors availability of personnel and resources. Answers multi-line phones and responds to emergency and non-emergency calls; enters calls and other information into computer system; monitors radio communications. Monitors sheriff and fire unit location and status; maintains radio communications with field personnel; requests additional assistance from County and/or other agency personnel to respond to emergency situations as needed. Operates phone, TTY (teletype), TDD (telephone for deaf and disabled), pagers, radios and computer-aided dispatch equipment; automated record-keeping systems; codes and procedures; maintains backup tapes on Dictaphone tape machines. Maintains records of incoming service requests and responding actions; prepares reports of shift activity and briefs incoming shifts; monitors availability of personnel and response equipment; updates County map books; prepares citizen vacation watch requests; receives County burn status reports and coordinates burn activities with current burn status. For the full job description please click here Position Requirements POSITION REQUIREMENTS Experience: No experience is required. Education/Training: Possession of a high school diploma or equivalent. Certificate : A net keyboard typing speed of 40 words per minute (WPM) is required. (For candidates without a certification a typing test will be provided) Supplemental Information SELECTION PROCESS Applications will be reviewed every 3 weeks Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Applications must be submitted through the NeoGov system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the final filing date. Be sure to include the recruitment title (Public Safety Dispatcher (Entry)) and the recruitment number (24-462020-01) in your email or fax. Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment . Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS Typing Certificate Requirements: The typing certificate must contain a minimum NET speed of 40 words per minute. It must be a timed 3 - 5 minute test, include the gross number of words typed per minute, and the number of errors. It may not be more than 12 months old at the time of application and must be from an accredited school or a qualified agency with an examiner's signature. Certificates obtained through the internet (online) will not be accepted. (For candidates without a certification a typing test will be provided) Applicants that have participated in prior Solano County skills testing must contact recruitment@solanocounty.com by the final filing deadline to request their prior results be applied to this recruitment - this will not be done automatically. Prior results cannot be more than 12 months old at the time of application. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com . Be sure to include the recruitment title (Public Safety Dispatcher (Entry)) and the recruitment number (24-462020-01) in your email or fax SPECIAL REQUIREMENTS A net keyboard typing speed of 40 WPM is required. For more information on this required certificate please see the "Document Submittal Requirements" section below. (For candidates without a certification a typing test will be provided) VETERANS PREFERENCE POINTS To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations. We offer a benefits package to employees which includes health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave. To learn more, view our benefits summary . Closing Date/Time: Continuous
May 10, 2024
Full Time
To Protect and Serve the Community! The Sheriff’s Office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service. The values of the Sheriff’s Office are to bring: Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability. Trust: Confidence in the character and ability to meet expectations. Courage: To persevere with mental and moral strength in the face of difficulty. Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes. Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas. Service: Providing professional assistance in support of the community's best interests and well-being. Respect: To value and embrace individuality with special regard to differences. To learn more about the Sheriff's Office click here THE POSITION Solano County invites you to apply for a challenging, fast paced, rewarding career as a Public Safety Dispatcher (Entry). In this position you learn to receive, evaluate and relay requests for law enforcement, emergency and other services to the appropriate personnel. This position is characterized by the responsibility to learn to dispatch law enforcement and emergency service personnel and to call for mutual aid assistance. Incumbents learn to operate equipment contained in a public safety dispatch console, which includes multi-line telephones, TTY (teletype), TDD (telephone for deaf and disabled), pagers, radios and computer-aided dispatch equipment; techniques of acquiring essential information from emergency calls and prioritizing requests for assistance; law enforcement terminology and public safety dispatch procedures. The current recruitment is to fill a full-time regular position. The eligible list established from this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises. Essential Duties ESSENTIAL DUTIES Duties may include but are not limited to the following: Dispatches law enforcement and emergency fire and/or medical services to respond to requests for services; receives and evaluates requests for service; monitors, receives and refers calls to a variety of other agencies such as California Department of Fish and Game, California Highway Patrol, city police departments, County Animal Control, Coroner, air and ground ambulances and the County Transportation Department; monitors availability of personnel and resources. Answers multi-line phones and responds to emergency and non-emergency calls; enters calls and other information into computer system; monitors radio communications. Monitors sheriff and fire unit location and status; maintains radio communications with field personnel; requests additional assistance from County and/or other agency personnel to respond to emergency situations as needed. Operates phone, TTY (teletype), TDD (telephone for deaf and disabled), pagers, radios and computer-aided dispatch equipment; automated record-keeping systems; codes and procedures; maintains backup tapes on Dictaphone tape machines. Maintains records of incoming service requests and responding actions; prepares reports of shift activity and briefs incoming shifts; monitors availability of personnel and response equipment; updates County map books; prepares citizen vacation watch requests; receives County burn status reports and coordinates burn activities with current burn status. For the full job description please click here Position Requirements POSITION REQUIREMENTS Experience: No experience is required. Education/Training: Possession of a high school diploma or equivalent. Certificate : A net keyboard typing speed of 40 words per minute (WPM) is required. (For candidates without a certification a typing test will be provided) Supplemental Information SELECTION PROCESS Applications will be reviewed every 3 weeks Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Applications must be submitted through the NeoGov system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the final filing date. Be sure to include the recruitment title (Public Safety Dispatcher (Entry)) and the recruitment number (24-462020-01) in your email or fax. Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment . Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS Typing Certificate Requirements: The typing certificate must contain a minimum NET speed of 40 words per minute. It must be a timed 3 - 5 minute test, include the gross number of words typed per minute, and the number of errors. It may not be more than 12 months old at the time of application and must be from an accredited school or a qualified agency with an examiner's signature. Certificates obtained through the internet (online) will not be accepted. (For candidates without a certification a typing test will be provided) Applicants that have participated in prior Solano County skills testing must contact recruitment@solanocounty.com by the final filing deadline to request their prior results be applied to this recruitment - this will not be done automatically. Prior results cannot be more than 12 months old at the time of application. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com . Be sure to include the recruitment title (Public Safety Dispatcher (Entry)) and the recruitment number (24-462020-01) in your email or fax SPECIAL REQUIREMENTS A net keyboard typing speed of 40 WPM is required. For more information on this required certificate please see the "Document Submittal Requirements" section below. (For candidates without a certification a typing test will be provided) VETERANS PREFERENCE POINTS To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations. We offer a benefits package to employees which includes health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave. To learn more, view our benefits summary . Closing Date/Time: Continuous
CITY OF PLACENTIA, CA
Placentia, California, United States
Description THE CITY OF PLACENTIA IS NOW RECRUITING FOR THE POSITION OF PUBLIC SAFETY DISPATCHER (ENTRY-LEVEL) $68,481.36 - $84,515.22/ANNUALLY (salary effective July 1, 2024) 3/12 OR 4/10 WORK SCHEDULE + OVERTIME & EXCELLENT BENEFITS IMPORTANT INFORMATION: The most qualified candidates will be invited to complete the ' California P.O.S.T Entry-Level Dispatch Selection Battery ' examination for this position on either one of the following tentative dates: SATURDAY, MAY 4, 2024 SATURDAY, MAY 18, 2024 If you have previously taken this exam and received a T-Score of 46 or higher, please attach a copy of your T-score to your online application; and you will be excused from taking the exam mentioned above (contingent on passing the application screening). This recruitment was established to create an eligibility list to fill for current and future vacancies. THE POSITION: Under general supervision, trained to perform a variety of complex duties involved in the receipt and dispatching of incoming emergency and non-emergency calls and requests for police, fire, medical, and other emergency services. This critical role must be able to work independently in a high-stress environment to serve as a vital communications link between the public in need of responsive emergency services. THE ORGANIZATION: At the City of Placentia, we strive to make a difference by continually developing our progressive and innovative workforce. Our team works together to foster an environment that promotes diversity, creativity, and respect for everyone’s opinions to ensure a better result for the community we serve. The City believes in a philosophy of continuous improvement and seeks to provide employees with a number of professional development opportunities, including citywide leadership academies, Departmental Retreats, professional coaching, and more. If you are interested in a public sector career with an established agency dedicated to improving the way its employees work, develop, and thrive, this position would be an excellent opportunity for you. Don’t wait; apply today! Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class. Use training and operational protocols to efficiently take appropriate action dispatching emergency services, convey crucial information, prioritizing calls, and referring callers to other agencies with limited supervision. Receive 911 emergency calls from the public for police, fire, and other emergency services, assessing and evaluating information to pinpoint the emergency’s location and the necessary personnel and resources required for response; dispatch emergency units on the Computer-Aided Dispatch (CAD) software as necessary per established procedures. Validate incident details by confirming caller information and location, ascertaining the incident’s nature, and accessing all available intelligence sources, including automated data, social media, text messages, images, or videos; disseminate information to emergency services via verbal or digital means. Operate Computer-Aided Dispatch (CAD) software, geographical information systems (GIS), state and federal databases, teletypewriter (TTY), and text-to-911 sessions, along with communication systems like radio dispatch consoles and recording systems; manage multiple systems and conversations operate multiple systems simultaneously with precision. Document incident calls promptly, thoroughly, and accurately to categorize urgency of incident accordingly; address inquiries, complaints, and requests from the public in accordance with departmental procedures. Aid sworn field personnel by conducting record searches and soliciting information from other law enforcement agencies to support ongoing field investigations. Support a 24/7 operation, adhere to a rotating schedule that includes nights, weekends, and holidays; and to be prepared for potential call-backs and last-minute overtime shifts Perform any additional tasks or functions as deemed necessary to the daily operations of the employer. Typical Qualifications EDUCATION & EXPERIENCE: A typical way of obtaining the knowledge, skills, and abilities outlined above is: Graduation from high school or G.E.D. equivalent. Specialized training and/or certifications in the dispatching field is desirable, but not required. One (1) year of experience in telephone, public contact, or dispatch experience is required. One year of public safety dispatch experience is highly preferred, but not required. SPECIAL REQUIREMENTS Must be able to support a 24/7 operation and work a rotating schedule which includes nights, weekends, and holidays; may be subject to call back and overtime. Must be able to type a at the net rate of 45 words per minute. LICENSE & CERTIFICATIONS A valid Class 'C' California driver's license and acceptable driving record during the course of employment. Must be able to obtain the following certifications and trainings within a specific time period, typically within 6 - 12 months of appointment. Basic Telecommunications Course Communications Center Training Program Criminal Justice Information System (CJIS) Security Training Emergency Medical and Emergency Fire Dispatch Certification CPR/First Aid Certification Complete required annual P.O.S.T training and continued education courses ABILITY TO Work under pressure and handle multiple tasks simultaneously in emergency and stressful situations. Complete trainings and certification courses as needed. Type at the net rate of 45 words per minute. Exercise judgment in determining priority of calls and unit assignments in order to dispatch police and fire units quickly and effectively; u se judgment and decision-making skills to rapidly evaluate situations, establish priorities, resolve matters, and pass on information, as needed. Use logic, critical thinking, and reasoning to reach conclusions and solve problems; follow instructions and effectively communicate orally and in writing. Communicate with and elicit information from upset and/or irate citizens and remain calm in receiving urgent calls, obtaining and reciting facts and details, and providing instructions within emergency situations. Quickly adapt in retaining public safety and technology training material, including laws, codes, regulations, policies and department procedures. Maintain punctuality and attendance; provide effective customer service and deal tactfully and courteously with the public. Learn portions of the California Penal Code, Health and Safety Code, Motor Vehicle Code, Welfare Institutions Code, and Business and Professions Code and procedures and techniques for dealing with the public tactfully. Operate computer systems with specialized software and enter data via keyboard and software with speed and accuracy. KNOWLEDGE OF Modern office procedures, methods and computer equipment; correct English usage, spelling, punctuation and grammar. Laws, codes, regulations, policies, and department procedures governing public safety dispatching, including radio, computer and telephone communications, and associated receiving and transmitting equipment; laws, codes, regulations, and laws governing police records management and the protection of confidential records; modern police records office procedures, equipment and techniques including principles of records keeping and automated information systems. Supplemental Information The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to frequently sit, stand, reach, lean, twist, turn, grasp, feel, lift, push, pull, bend, kneel and sit for prolonged periods of time. Manipulate feet to operate radio microphone or console equipment. Input information into computer for prolonged periods of time. Hear and talk with the general public, law enforcement personnel, and City staff on the telephone, radio communications equipment, and in person. Hear and detect radio traffic, ringing telephones, and alarm tones while speaking on radio communications equipment or on the telephone. Read computer display monitors and distinguish colors on computer display monitors. Read and understand technical manuals related to communications equipment, as well as reports, contracts, correspondence, memos and other written materials. The employee is exposed to continual background noise, static and noise from radio communications equipment, telecommunications equipment, and other office equipment. The position requires close vision, color vision, and the ability to adjust focus. MENTAL DEMANDS While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; use math and mathematical reasoning; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with upset callers, including victims and witnesses in emergency situations, reporting potential crimes and requesting emergency care, as well as City staff, law enforcement and fire personnel and the general public in handling non-emergency calls. WORK ENVIRONMENT This job is in an emergency communications center located at the Police Department. Although employees regularly works in an office environment, activity can become fast paced and high stress; the noise level is moderately quiet although loud at time given the need to monitor multiple frequencies radio frequencies and communications equipment, telephone, and console, alarms and security cameras on a continuing basis. RECRUITMENT PROCESS Employment applications must be submitted online at www.placentia.org ; Applications may be accompanied by a resume, however, resumes will not be accepted in lieu of a completed online application. Applications, as well as responses to the supplemental questionnaire, will be reviewed and the most qualified applicants will be invited to the next phase of the recruitment process which may include, but is not limited to, testing/assessment and/or oral interview. The selected candidate must pass an extensive background check and pre-employment screening. The most qualified candidates will be invited to complete the ' California P.O.S.T Entry-Level Dispatch Selection Battery ' examination for this position on either one of the following tentative dates: SATURDAY, MAY 4, 2024 SATURDAY, MAY 18, 2024 If you have previously taken this exam and received a T-Score of 46 or higher, please attach a copy of your T-score to your online application; and you will be excused from taking the exam mentioned above (contingent on passing the application screening). EQUAL EMPLOYMENT OPPORTUNITY The City of Placentia is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. To view the official class specification for this position and a complete list of job requirements and conditions, reference our job classifications page HERE . For additional information, please call Human Resources at (714) 993-8295. WORK SCHEDULE: 4/10 or 3/12 Work Schedule (depending on department need) + Overtime and/or Compensation Time. RETIREMENT: The City of Placentia participates in the CA Public Employees’ Retirement System (CalPERS) & does not participate in Social Security. 2% @ 60 defined retirement plan (Classic Members) - Applies to employees who, prior to January 1, 2013, were active members of CalPERS or another public employee retirement system through which reciprocity may be established. Employee membership contribution is 7%. 2% @ 62 defined retirement plan (New Members/PEPRA) - Applies to new employees hired on or after January 1, 2013, who are not members of CalPERS or are not members of another public employee retirement system with which reciprocity may be established. Employee membership contribution is 6.75% HEALTH INSURANCE: City provides up to $1,877.00/month to purchase health insurance for employees & dependents. Alternatively, there is a $400 medical opt out payment for employees insured outside the City’s insurance coverage. DENTAL: Employer paid premiums for employee + dependent(s) for for Dental (HMO or PPO) and Vision plan participation. VISION INSURANCE : Employer paid premiums for employee + dependent(s) for Vision plan participation. LIFE INSURANCE: Employer paid life insurance policy equal to annual salary; additional life insurance available at employee’s expense. SHORT/LONG TERM DISABILITY: Employer paid benefit. Alternative Health & Wellness (SICK LEAVE) - Receive ninety-six (96) hours effective the first pay period in July (prorated for new employees). AHW Incentives of up to $1,250 annually and conversion up to 24 hours to PTO annually upon eligibility. HOLIDAY TIME OFF: Due to the specialized demands of the position, employees accrue 120 hours of PTO in lieu of designated holidays. PAID TIME OFF (PTO; VACATION ) - Accrue 80 hours of PTO annually; after 3 years of service accrue 120 hours; 10+ years accrue 168 hours. Annual cash-out program benefits available, if eligible. P.O.S.T CERTIFICATION PAY: $250 annual incentive pay for Intermediate POST Certification $500 annual incentive pay for Advanced POST Certification BILINGUAL PAY: $175/month (must pass proficiency assessment) LONGEVITY PAY: 5% longeivity pay at 15 years of employment w/agency. Closing Date/Time: 5/12/2024 11:59 PM Pacific
Apr 16, 2024
Full Time
Description THE CITY OF PLACENTIA IS NOW RECRUITING FOR THE POSITION OF PUBLIC SAFETY DISPATCHER (ENTRY-LEVEL) $68,481.36 - $84,515.22/ANNUALLY (salary effective July 1, 2024) 3/12 OR 4/10 WORK SCHEDULE + OVERTIME & EXCELLENT BENEFITS IMPORTANT INFORMATION: The most qualified candidates will be invited to complete the ' California P.O.S.T Entry-Level Dispatch Selection Battery ' examination for this position on either one of the following tentative dates: SATURDAY, MAY 4, 2024 SATURDAY, MAY 18, 2024 If you have previously taken this exam and received a T-Score of 46 or higher, please attach a copy of your T-score to your online application; and you will be excused from taking the exam mentioned above (contingent on passing the application screening). This recruitment was established to create an eligibility list to fill for current and future vacancies. THE POSITION: Under general supervision, trained to perform a variety of complex duties involved in the receipt and dispatching of incoming emergency and non-emergency calls and requests for police, fire, medical, and other emergency services. This critical role must be able to work independently in a high-stress environment to serve as a vital communications link between the public in need of responsive emergency services. THE ORGANIZATION: At the City of Placentia, we strive to make a difference by continually developing our progressive and innovative workforce. Our team works together to foster an environment that promotes diversity, creativity, and respect for everyone’s opinions to ensure a better result for the community we serve. The City believes in a philosophy of continuous improvement and seeks to provide employees with a number of professional development opportunities, including citywide leadership academies, Departmental Retreats, professional coaching, and more. If you are interested in a public sector career with an established agency dedicated to improving the way its employees work, develop, and thrive, this position would be an excellent opportunity for you. Don’t wait; apply today! Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class. Use training and operational protocols to efficiently take appropriate action dispatching emergency services, convey crucial information, prioritizing calls, and referring callers to other agencies with limited supervision. Receive 911 emergency calls from the public for police, fire, and other emergency services, assessing and evaluating information to pinpoint the emergency’s location and the necessary personnel and resources required for response; dispatch emergency units on the Computer-Aided Dispatch (CAD) software as necessary per established procedures. Validate incident details by confirming caller information and location, ascertaining the incident’s nature, and accessing all available intelligence sources, including automated data, social media, text messages, images, or videos; disseminate information to emergency services via verbal or digital means. Operate Computer-Aided Dispatch (CAD) software, geographical information systems (GIS), state and federal databases, teletypewriter (TTY), and text-to-911 sessions, along with communication systems like radio dispatch consoles and recording systems; manage multiple systems and conversations operate multiple systems simultaneously with precision. Document incident calls promptly, thoroughly, and accurately to categorize urgency of incident accordingly; address inquiries, complaints, and requests from the public in accordance with departmental procedures. Aid sworn field personnel by conducting record searches and soliciting information from other law enforcement agencies to support ongoing field investigations. Support a 24/7 operation, adhere to a rotating schedule that includes nights, weekends, and holidays; and to be prepared for potential call-backs and last-minute overtime shifts Perform any additional tasks or functions as deemed necessary to the daily operations of the employer. Typical Qualifications EDUCATION & EXPERIENCE: A typical way of obtaining the knowledge, skills, and abilities outlined above is: Graduation from high school or G.E.D. equivalent. Specialized training and/or certifications in the dispatching field is desirable, but not required. One (1) year of experience in telephone, public contact, or dispatch experience is required. One year of public safety dispatch experience is highly preferred, but not required. SPECIAL REQUIREMENTS Must be able to support a 24/7 operation and work a rotating schedule which includes nights, weekends, and holidays; may be subject to call back and overtime. Must be able to type a at the net rate of 45 words per minute. LICENSE & CERTIFICATIONS A valid Class 'C' California driver's license and acceptable driving record during the course of employment. Must be able to obtain the following certifications and trainings within a specific time period, typically within 6 - 12 months of appointment. Basic Telecommunications Course Communications Center Training Program Criminal Justice Information System (CJIS) Security Training Emergency Medical and Emergency Fire Dispatch Certification CPR/First Aid Certification Complete required annual P.O.S.T training and continued education courses ABILITY TO Work under pressure and handle multiple tasks simultaneously in emergency and stressful situations. Complete trainings and certification courses as needed. Type at the net rate of 45 words per minute. Exercise judgment in determining priority of calls and unit assignments in order to dispatch police and fire units quickly and effectively; u se judgment and decision-making skills to rapidly evaluate situations, establish priorities, resolve matters, and pass on information, as needed. Use logic, critical thinking, and reasoning to reach conclusions and solve problems; follow instructions and effectively communicate orally and in writing. Communicate with and elicit information from upset and/or irate citizens and remain calm in receiving urgent calls, obtaining and reciting facts and details, and providing instructions within emergency situations. Quickly adapt in retaining public safety and technology training material, including laws, codes, regulations, policies and department procedures. Maintain punctuality and attendance; provide effective customer service and deal tactfully and courteously with the public. Learn portions of the California Penal Code, Health and Safety Code, Motor Vehicle Code, Welfare Institutions Code, and Business and Professions Code and procedures and techniques for dealing with the public tactfully. Operate computer systems with specialized software and enter data via keyboard and software with speed and accuracy. KNOWLEDGE OF Modern office procedures, methods and computer equipment; correct English usage, spelling, punctuation and grammar. Laws, codes, regulations, policies, and department procedures governing public safety dispatching, including radio, computer and telephone communications, and associated receiving and transmitting equipment; laws, codes, regulations, and laws governing police records management and the protection of confidential records; modern police records office procedures, equipment and techniques including principles of records keeping and automated information systems. Supplemental Information The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to frequently sit, stand, reach, lean, twist, turn, grasp, feel, lift, push, pull, bend, kneel and sit for prolonged periods of time. Manipulate feet to operate radio microphone or console equipment. Input information into computer for prolonged periods of time. Hear and talk with the general public, law enforcement personnel, and City staff on the telephone, radio communications equipment, and in person. Hear and detect radio traffic, ringing telephones, and alarm tones while speaking on radio communications equipment or on the telephone. Read computer display monitors and distinguish colors on computer display monitors. Read and understand technical manuals related to communications equipment, as well as reports, contracts, correspondence, memos and other written materials. The employee is exposed to continual background noise, static and noise from radio communications equipment, telecommunications equipment, and other office equipment. The position requires close vision, color vision, and the ability to adjust focus. MENTAL DEMANDS While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; use math and mathematical reasoning; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with upset callers, including victims and witnesses in emergency situations, reporting potential crimes and requesting emergency care, as well as City staff, law enforcement and fire personnel and the general public in handling non-emergency calls. WORK ENVIRONMENT This job is in an emergency communications center located at the Police Department. Although employees regularly works in an office environment, activity can become fast paced and high stress; the noise level is moderately quiet although loud at time given the need to monitor multiple frequencies radio frequencies and communications equipment, telephone, and console, alarms and security cameras on a continuing basis. RECRUITMENT PROCESS Employment applications must be submitted online at www.placentia.org ; Applications may be accompanied by a resume, however, resumes will not be accepted in lieu of a completed online application. Applications, as well as responses to the supplemental questionnaire, will be reviewed and the most qualified applicants will be invited to the next phase of the recruitment process which may include, but is not limited to, testing/assessment and/or oral interview. The selected candidate must pass an extensive background check and pre-employment screening. The most qualified candidates will be invited to complete the ' California P.O.S.T Entry-Level Dispatch Selection Battery ' examination for this position on either one of the following tentative dates: SATURDAY, MAY 4, 2024 SATURDAY, MAY 18, 2024 If you have previously taken this exam and received a T-Score of 46 or higher, please attach a copy of your T-score to your online application; and you will be excused from taking the exam mentioned above (contingent on passing the application screening). EQUAL EMPLOYMENT OPPORTUNITY The City of Placentia is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. To view the official class specification for this position and a complete list of job requirements and conditions, reference our job classifications page HERE . For additional information, please call Human Resources at (714) 993-8295. WORK SCHEDULE: 4/10 or 3/12 Work Schedule (depending on department need) + Overtime and/or Compensation Time. RETIREMENT: The City of Placentia participates in the CA Public Employees’ Retirement System (CalPERS) & does not participate in Social Security. 2% @ 60 defined retirement plan (Classic Members) - Applies to employees who, prior to January 1, 2013, were active members of CalPERS or another public employee retirement system through which reciprocity may be established. Employee membership contribution is 7%. 2% @ 62 defined retirement plan (New Members/PEPRA) - Applies to new employees hired on or after January 1, 2013, who are not members of CalPERS or are not members of another public employee retirement system with which reciprocity may be established. Employee membership contribution is 6.75% HEALTH INSURANCE: City provides up to $1,877.00/month to purchase health insurance for employees & dependents. Alternatively, there is a $400 medical opt out payment for employees insured outside the City’s insurance coverage. DENTAL: Employer paid premiums for employee + dependent(s) for for Dental (HMO or PPO) and Vision plan participation. VISION INSURANCE : Employer paid premiums for employee + dependent(s) for Vision plan participation. LIFE INSURANCE: Employer paid life insurance policy equal to annual salary; additional life insurance available at employee’s expense. SHORT/LONG TERM DISABILITY: Employer paid benefit. Alternative Health & Wellness (SICK LEAVE) - Receive ninety-six (96) hours effective the first pay period in July (prorated for new employees). AHW Incentives of up to $1,250 annually and conversion up to 24 hours to PTO annually upon eligibility. HOLIDAY TIME OFF: Due to the specialized demands of the position, employees accrue 120 hours of PTO in lieu of designated holidays. PAID TIME OFF (PTO; VACATION ) - Accrue 80 hours of PTO annually; after 3 years of service accrue 120 hours; 10+ years accrue 168 hours. Annual cash-out program benefits available, if eligible. P.O.S.T CERTIFICATION PAY: $250 annual incentive pay for Intermediate POST Certification $500 annual incentive pay for Advanced POST Certification BILINGUAL PAY: $175/month (must pass proficiency assessment) LONGEVITY PAY: 5% longeivity pay at 15 years of employment w/agency. Closing Date/Time: 5/12/2024 11:59 PM Pacific
Description THE EL DORADO COUNTY SHERIFF’S OFFICE The El Dorado County Sheriff’s Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. Check out our website, www.joinEDSO.org for more information! The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff’s Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Public Safety Dispatch I: Experience: Equivalent to graduation from high school; AND One (1) year of public contact and/or non-emergency dispatching experience. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Miah Linson in the Sheriff’s Personnel Unit at linsonr @edso.org . RECRUITMENT PROCESS The Sheriff’s Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff’s Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. CritiCall Computer Exam (Weighted 100%): The CritiCall exam will be utilized to determine an applicant's ranking and placement on the eligibility list. The examination has been tentatively scheduled for the second Thursday of each month. If it is determined that you meet the minimum qualifications and are therefore eligible to participate, you will be notified by email at least one week prior to the examination. If you have taken this examination within twelve (12) months prior to the scheduled date of the examination, you may elect to transfer that examination score or sit for the examination again; you must contact Human Resources prior to the scheduled exam date to request that your previous score be transferred. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff’s Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems CHECK OUT OUR VIDEO TO LEARN MORE The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERSRetirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 5/31/2024 11:59 PM Pacific
May 02, 2024
Full Time
Description THE EL DORADO COUNTY SHERIFF’S OFFICE The El Dorado County Sheriff’s Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. Check out our website, www.joinEDSO.org for more information! The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff’s Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Public Safety Dispatch I: Experience: Equivalent to graduation from high school; AND One (1) year of public contact and/or non-emergency dispatching experience. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Miah Linson in the Sheriff’s Personnel Unit at linsonr @edso.org . RECRUITMENT PROCESS The Sheriff’s Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff’s Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. CritiCall Computer Exam (Weighted 100%): The CritiCall exam will be utilized to determine an applicant's ranking and placement on the eligibility list. The examination has been tentatively scheduled for the second Thursday of each month. If it is determined that you meet the minimum qualifications and are therefore eligible to participate, you will be notified by email at least one week prior to the examination. If you have taken this examination within twelve (12) months prior to the scheduled date of the examination, you may elect to transfer that examination score or sit for the examination again; you must contact Human Resources prior to the scheduled exam date to request that your previous score be transferred. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff’s Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems CHECK OUT OUR VIDEO TO LEARN MORE The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERSRetirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 5/31/2024 11:59 PM Pacific