SENIOR DIRECTOR, OPERATIONS SUPPORT

  • LA METRO
  • Los Angeles, California
  • Sep 19, 2022
Full Time Administrative Analysis and Research
  • Apply By: Dec 18, 2022

Summary

Plans, directs, and controls financial, administration, and program management functions for Metro′s Transit Operations Unit, including performance analysis and staffing; integration of new rail, bus, or other capital projects; and oversight of Metro′s transitional duty/ return to work (TD/RTW) program in support of agency goals and objectives.

Job Description

Example of Duties

  • Oversees the development, analysis, and reporting of the annual operating and capital budgets in support of Metro Transit Operations
  • Directs the monitoring and analysis of on-going financial forecasts and expenses to ensure compliance with both the adopted budget and Metro operational goals
  • Authorizes the reallocation of resources to resolve operational problems and/or changes in operational priorities
  • Directs the activities of the Metro transitional duty/ return to work (TD/RTW) program professional staff
  • Oversees technical development, evaluation analysis, reporting, and monitoring of performance of the TD/RTW program
  • Ensures that TD/RTW program processes and management of all cases comply with local, state, and federal laws and statutes, along with Metro rules, policies, and processes
  • Establishes, coordinates, and implements policies and standard operating procedures for the TD/RTW program, including directing the utilization of new technologies to support program needs, and improve accountability and efficiency
  • Ensures operational effectiveness through monitoring of staffing and cost efficiencies and organizational issues
  • Reviews board reports, policies, procedures, and other written communications
  • Liaisons with Labor Relations on all collective bargaining agreement issues
  • Consults with and advises management and staff on policies, procedures, and practices relating to compliance with federal, state, and local laws governing Metro major capital projects
  • Participates in management meetings and decision-making processes to provide a strategic approach to Transit Operations′ problems and issues
  • Serves as Project Manager on major administrative and analytical projects
  • Represents the Executive Officer at meetings, task forces, and conferences with staff and outside agencies
  • Represents Metro in public policy presentations, depositions, and court appearances
  • Recruits, supervises, trains, mentors, motivates, and evaluates assigned staff
  • Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

  • Typical office situation
  • Close exposure to computer monitors and video screen

Physical Effort Required

  • Sitting at a desk or table
  • Operate a telephone or other telecommunications device and communicate through the medium
  • Type and use a keyboard and mouse to perform necessary computer-based functions
  • Communicating through speech in the English language required

(SDL)

Additional Information

  • Number of Openings: 1
  • Salary Range: $127,941 - $159,910 - $191,880
  • Requisition ID: 220490
  • Posting Date: Sep 15, 2022
  • Posting End Date - External: Sep 29, 2022

Job Requirements

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a two-for-one year basis. A typical combination includes:

Education

  • Bachelor′s Degree in Business or Public Administration or a related field; Master's Degree in a related field preferred

Experience

  • Five years of relevant management-level experience performing financial and operating performance analysis; experience in the area of public transportation preferred

Certifications/Licenses/Special Requirements

  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

  • Experience supporting administrative and/or executive management programs and projects
  • Experience overseeing and managing human capital activities including recruitment, training, and employee relations
  • Experience overseeing budget development and tracking of expenses and/or variances
  • Experience managing and overseeing any new or open audit/inspection/investigation recommendations to a department
  • Experience reviewing board reports and creating a review process
  • Experience managing multiple internal and external stakeholders, such as Board Members, contractors, and departments

Knowledge of

  • Theories, principles, and practices of financial and organizational management
  • Theories, principles, and practices of the provision of bus and rail transportation services
  • Administrative principles and methods, including goal setting and monitoring, budget development and implementation, staffing/ labor planning, and personnel administration
  • Applicable federal, state, and local laws, rules, regulations, standards, and labor agreements, including California Public Utilities Commission (CPUC) rail operating rules, Federal Railroad Administration design and engineering guidelines, and Department of Transportation (DOT) traffic design and engineering
  • Metro operating guidelines, rules, and regulations governing vehicle and service area operations
  • Theories, principles, and practices of RTW, Americans with Disabilities Act (ADA), and Transitional Duty functions, along with applicable federal, state, and local laws, rules, and regulations, labor agreements governing ADA, TD/RTW, and Human Resources work allocation
  • Research and report preparation methods
  • Modern management theory and practice
  • Individual and group dynamics
  • Leadership development

Skill in

  • Performing complex financial and operational performance modeling and analysis
  • Managing strategic and sensitive programs and projects
  • Understanding transit operations, construction, planning, federal funding, and public involvement
  • Determining strategies to achieve operational goals
  • Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
  • Exercising sound judgment and creativity in making decisions
  • Communicating effectively orally and in writing
  • Preparing comprehensive reports and correspondence
  • Interacting professionally with various levels of Metro employees and outside, legal, and medical representatives
  • Supervising, training, mentoring, and motivating assigned staff

Ability to

  • Compile, analyze, and interpret complex data
  • Communicate complex ideas in a concise manner
  • Understand, interpret, and apply laws rules, regulations, labor agreements, policies, procedures, and resource limitations
  • Read, write, speak, and understand English

Special Instructions

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

Additional Information

Selection Procedure:

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills, and abilities.

Application Procedure:

Candidates can complete their Employment Applications on their mobile device or computer.

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service711 to contact Metro.

All completed online Employment Applications must be received by 11:59 p.m. on the posti ng end date.

Metro is an Equal Employment Opportunity (EEO) employer, committed to maintaining an environment that values diversity and where its employees and applicants are free from discrimination, harassment and retaliation. Decisions affecting all LACMTA employment practices are made without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, ancestry, medical condition, marital status, sexual orientation, gender identity, gender expression, military and veteran status, genetic information or any other basis protected by federal or state statutes.

Job Address

Los Angeles, California United States View Map