Human Resources Technician

  • City of Santa Rosa
  • 100 Santa Rosa Ave Room 1, Santa Rosa, California
  • Jan 01, 2022
Full Time Human Resources and Personnel Non-Management
  • Salary: $66,320.00 USD
  • Salary Top: $80,745.00
  • Phone: 7075433078
  • Apply By: Jan 31, 2022


The Position

Bring your Human Resources customer service expertise to work for the City of Santa Rosa!
We value diversity! All qualified candidates are encouraged to apply.
This position is open until filled, with an initial application review date of December 30, 2021.
Human Resources Technician description image See our brochure HERE 

  • Starting salary up to $80,745.00/Annually and a competitive total compensation package
  • A 2.5% salary increase effective April 2022
  • Another 2.5% salary increase effective July 2023
  • 11 paid holidays annually, plus 2 to 3 “floating” holidays per year depending on years of service
  • $500 annually for wellness

The Benefits of City Employment
In addition to offering a rewarding work environment, opportunity for career growth, and an excellent salary, the City of Santa Rosa provides a generous suite of benefits, including retirement through CalPERS, a competitive leave accrual package, your choice of three health plans, a flexible spending program, employer contributions to a Retiree Health Savings plan, and top of the line employer paid vision and dental coverage.  See our brochure for additional benefit information.
About the Position
Human Resource (HR) Technicians provide a variety of HR services to City departments. This position may perform work in employee benefits and/or recruitment and examinations. The ability to establish and maintain effective, solution oriented working relationships with team members and external stakeholders is an important aspect of this position. HR Technicians are expected to:

  • Maintain standards of confidentiality and professional integrity, to preserve an environment of trust
  • Manage a high volume of work while continually assessing priorities and deadlines
  • Demonstrate working knowledge of a variety of office technology
  • Possess the ability to read, understand, and explain HR policies, procedures, and practices
  • Contribute, and adapt to, process improvement and innovation initiatives
  • Perform basic research with attention to detail and provide results to team members and/or department stakeholders 

Job Description

The Ideal Candidate
We look forward to welcoming an energetic, team-oriented HR professional with a great customer service skillset and excellent written and verbal communication abilities to be part of our team. The successful candidate will be comfortable assisting department liaisons, employees, applicants, and service providers via phone, email, in virtual meetings, and – upon occasion – in socially distanced in person meetings. The ideal candidate will also have:

  • Experience working with employees, vendors, and third-party administrators in an organization or agency that has a robust/complex employee benefits suite; and/or 
  • Experience supporting a high volume of recruitment and examination processes in a public agency (County, City, District, etc.) and/or a unionized environment. Familiarity with merit system principles and practices is highly desirable.

Please Complete a Thoughtful, Thorough Supplemental Questionnaire Submission 
As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses, or responses such as "See Resume", may not be considered.

Examples of Duties and Responsibilities

Depending upon assignment, duties may include, but are not limited to, the following:

  • Assist professional staff in recruitment and examining activities by preparing recruitment and selection materials, screening applications for requirements, scheduling, coordinating and proctoring interviews, written and performance examination processes, notifying applicants as to their status and the timing of the selection process and certifying eligible applicants to departments; 
  • Assist in conducting a variety of studies by collecting, organizing and providing data related to recruitment, position control, benefits, safety, disability management, liability, training and other Human Resources functions; 
  • Assemble collected data and prepare a variety of written reports and spreadsheets; 
  • Provide information regarding the proper method of completing forms and processing information to employees; 
  • Interpret department policies, City Rules and Regulations, MOU's, and other documents; 
  • Respond to questions and requests for assistance and information from employees, insurance carriers and contractors; 
  • Prepare, organize and coordinate the annual City-wide open enrollment process for employee benefits; 
  • Maintain logs and statistics and prepare standardized annual reports; 
  • Conduct exit interviews; 
  • Participate in special projects as assigned; 
  • Perform related duties as required.

Job Requirements

Required Qualifications

Knowledge of: Principles and practices of human resources administration; rules and laws governing public sector human resources administration; principles of testing and test development; general mathematics, including basic statistical concepts; techniques and practices of research methodology and data collection; interview techniques sufficient to obtain information related to employment; correct business English, including spelling, grammar and punctuation; report writing; modern office methods and procedures; database, spreadsheet, word processing applications, and presentation software, including basic methods of graphic presentations.
Ability to: Understand, interpret, explain and apply policies, procedures, and regulations; establish and maintain cooperative working relationships with co-workers, employees, other departments and the general public; process detailed work and requests for information or assistance in a timely manner; coordinate several projects/processes at a time; develop and implement systems and procedures; keyboard at an adequate speed to perform job duties; maintain accurate records and files; prepare clear and concise reports, correspondence and other written materials; use initiative and independent judgment within established procedural guidelines; communicate clearly and effectively in front of groups and on a one-on-one basis; learn effective interviewing techniques; exercise good judgment; organize and prioritize work assignments; use and understand common database, spreadsheet and word processing applications; learn specialized computer applications; work effectively under stressful circumstances.
Experience and Education:  Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: 
Experience - Sufficient experience performing similar duties to demonstrate possession of the required knowledge and abilities; 
Education - Completion of high school, supplemented by some courses and/or training in human resources or public administration, industrial psychology, business or other related coursework or training.

Additional Information

Human Resources Technician description image
The Selection Process
The selection process may include a minimum qualifications assessment, an application and supplemental questionnaire review, an oral board interview, and a department selection interview. It is anticipated that initial interviews will take place mid-January. For more information about this exciting opportunity, please contact Jennifer Lelouarn, Principal Human Resources Analyst, at (707) 360-2809, or at
The Human Resources Department
The Human Resources Department serves the community by creating a high performing workforce of engaged employees that are trained and motivated to provide the highest level of customer service. The Department accomplishes this by providing services related to Employee Relations, Employment Services, Benefits Administration, Administrative Support and Organization Development and Training. We provide managers and supervisors with the tools they need to lead our workforce effectively, fairly, and efficiently.
The City
The City of Santa Rosa is located just 55 miles north of San Francisco and 30 miles east of the Pacific Ocean with a population of approximately 170,000. Santa Rosa is the seat of Sonoma County and the center of trade, government, commerce, and medical facilities for the North Bay. The surrounding area is home to over a hundred wineries and vineyards, many beautiful parks and recreational facilities, and the spectacular Northern California coastline. Santa Rosa is in the center of a nationally recognized cycling area. It boasts many attractions associated with large cities, including a symphony, performing arts center, theater productions, and internationally-recognized restaurants; yet still retains the warmth and small town feel of decades past. Santa Rosa has been named one of the 50 greenest cities in the United States, and one of the top five mid-sized downtowns in California.
IMPORTANT INFORMATION: In compliance with the Sonoma County Health Officer’s Order and Recommendation, and to protect our employees and the public we serve, the Santa Rosa City Council has adopted a vaccination and testing policy to help mitigate transmission of COVID-19. All City employees must have documented proof of full COVID-19 vaccination on file or consent to weekly COVID-19 testing. 

Special Instructions

Job Address

100 Santa Rosa Ave Room 1, Santa Rosa, California United States View Map