Massachusetts Trial Court

Title: Head Account Clerk-Southeast Housing Court Pay Grade: Grade 13 Starting Pay: $59,047.98/Yr. Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen-oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. HOUSING COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position will be required to travel between Plymouth, Taunton, Fall River and New Bedfordlocations. Position Summary: • The Head Account Clerk position is only authorized to those courts that have established a single point collection and bookkeeping function that covers all offices of a court, including the Clerk Magistrate's Office and Probation Office. • The position is responsible for all of the money that is collected and disbursed by the entire court, including the processing of restitution and probation fees. • Work involves overseeing the collection of all monies and checks, processing all disbursements, daily and monthly posting, maintaining trial balances, maintaining and balancing court bank accounts, and preparing reports for the Clerk-Magistrate and Chief Probation Officer as required. • The Head Account Clerk may also perform administrative and case processing duties as needed. Duties: • Reconciles all revenues collected on a daily basis. • Checks balances against accounting receipt records and docket information. • Processes dishonored checks as needed. • Post’s accounting data by hand or by computer data entry in the cash journal on a daily basis. • Records money collected to individual accounts. • Maintains trial balance. • Coordinates the accounting of processing of bail money, including recording money received, returned or forfeited. • Interacts with and assists various court officials on a regular basis concerning accounting issues, including providing individual probation officers with information regarding the payment status of their probationers. • May prepare reminder letters and warrant notifications to individuals who owe money. • Prepares bank account deposit documents and confirms deposit totals. • May make bank account deposits. • Maintains bank accounts related to civil and criminal matters. • Completes end of the month closing process and disburses all revenues and other funds to the appropriate entities, including the processing of restitution and probation fees. • Reconciles revenue reports on a monthly basis. • Prepares financial reports such as revenue transmittal reporting sheets, trial balance reports, and bank account reconciliation forms. • May coordinate credit card system of payments (if court has implemented such a system), including verifying identifications of individuals, daily closing by verifying statements of cashiers, posting in the cash journal and checkbook, monthly reconciling of credit card statements, and resolving discrepancies. • Maintains and serves as point of contact with the Administrative Offices and external agencies concerning accounting issues. • Assists in the maintenance and preparation of local internal controls. • Answers incoming calls providing information in response to all inquiries regarding money issues. • Interacts with and assists attorneys, litigants, law enforcement personnel, court staff, and the general public. This includes responding to requests for information and assistance from the public. • May provide assistance as necessary in various administrative matters • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of criminal complaints, warrant processing, extensive docketing, scheduling, and management reporting. • Performs case processing duties in addition to performing accounting duties as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Head Account Clerk: • Graduation from high school and five years of bookkeeping and clerical experience, or an equivalent combination of education and experience. • Knowledge of basic accounting and bookkeeping procedures. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • Working knowledge of the procedures related to the cases processed by the court preferred. • Ability to learn those procedures and or expand knowledge of those procedures through cross-training required. • Ability to use a calculator, perform basic arithmetic, and perform routine computer data entry • Ability to serve the public and others with court business in a courteous and professional manner. • Ability to understand and follow verbal and written instructions. • Ability to establish and maintain effective working relationships with court staff. • Ability to work independently and exercise some supervision over entry level staff. Closing Date/Time: 2024-08-13

Title: Legal Chief of Staff - Massachusetts Probation Service Pay Grade: Executive Management Starting Pay: $134,294.41 - $190,293.97 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long-term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This posting will remain open until filled, however, preference will be given to candidates that apply within the first 14 days. This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Position Summary: Working within the Office of the Commissioner of Probation (OCP), as direct advisor to the Commissioner, the Legal Chief of Staff provides strategic and legal advice to the Commissioner of Probation and the Massachusetts Probation Service, which is a Department of the Trial Court. The Legal Chief of Staff advises the Commissioner and the Probation Service on a variety of matters, including the formulation, development and review of Probation policies, procedures and protocols, and Probation-related legislation, regulations, and standards; provides counsel on human resources, labor and disciplinary matters consistent with overarching Trial Court policy. The position analyzes and makes the final recommendation on key legal and administrative questions that come before the Probation Service and, specifically, the Commissioner. The Legal Chief of Staff supervises and oversees the Deputy Commissioner - Legal Counsel’s management of the Probation legal unit and any other Probation personnel assigned by the Commissioner. The Legal Chief of Staff serves as a member of the Probation senior management team and contributes to the development of Probation’s strategic goals, initiatives, and benchmarks. The Legal Chief of Staff also represents the Commissioner of Probation in legal matters as authorized. Supervision Received: The Legal Chief of Staff operates under the direction of the Commissioner of Probation. Work product and performance are evaluated by the Commissioner for professional competence, accuracy, and adherence to all laws and professional standards, as well as Probation and Trial Court policies. Duties: The position of Legal Chief of Staff requires strategic thinking and planning and considerable independent judgment in overseeing the MPS legal unit including: Drafts or assigns and reviews legal memoranda on a variety of issues at the direction of the Commissioner including reviewing existing, new and proposed state and federal laws and state budget amendments, outside sections and regulations and providing guidance on their impact on the Probation Service's operations and mission. Collaborates with the Trial Court Legal Department on such issues; Supervises the Deputy Commissioner - Legal Counsel and advises the incumbent on the management of legal matters. Represents Probation in legal proceedings as authorized and provides litigation support in federal and state courts. Collaborates with the Trial Court Legal Department on litigation strategy and support. Represents the Commissioner in serving on Probation and Trial Court committees and working groups on various administrative and legal issues, as assigned; Champions organizational and high-level strategic interests within the MPS in collaboration with the EOTC and all other Trial Court departments and offices. Determines prioritization, timeline and resourcing needs for strategic initiatives and establishes senior leader alignment within the MPS and across the Trial Court and with other external agencies and partners in the criminal justice system. Drives cross-functional team execution and progress through collaborative partnerships with internal and external subject matter experts through effective policy planning and practice. Drafts legal materials for meetings, prepares reports, and works directly with committee members; Works in collaboration with Deputy Commissioner for Administrative Services on investigations into allegations of misconduct and, in consultation with the Trial Court Legal Department and Human Resources Department, makes recommendations to the Commissioner on the full range of disciplinary matters. Oversees the Deputy Commissioner - Legal Counsel’s system of tracking investigations to ensure consistency and fairness of outcomes. Collaborates with the Trial Court Legal Department, Human Resources Department and the Office of Workplace Rights and Compliance on such issues; Serves as a member of the Probation senior management team, which advises the Commissioner of Probation on policy matters and strategic planning; Prepares abstracts, memoranda, draft rules, and administrative reports and develops guidelines and procedures for Probation; Reviews responses to inquiries and requests from judges, the public, attorneys, employers, jurors, and others concerning legal aspects of the Massachusetts Probation Service; and Performs other related duties and management of special projects as directed by the Commissioner. Job Competencies: All applicants must be able, through the interview process, prove proficiency in the following competencies: Ethics and Values Communicates and demonstrates the ethics and values of Probation Service and the Trial Court. Mission and Vision Understands, upholds, and communicates the stated organizational mission and vision. Leadership The ability to motivate staff and effectively execute the strategic goals and responsibilities of the Probation Service and legal unit. Team Building (Motivating Others) Fosters a sense of shared goals and accountabilities through the development of positive relationships in order to promote a healthy work environment. Collaboration Demonstrates flexibility and openness to modifications and adaptations suitable to the situation, Receptive to diverse ideas and opinions. Strategic Thinking and Planning Utilizes the best available information to successfully achieve positive future outcomes on an organizational and local level. Applied Knowledge Demonstrates legal experience using knowledge of court rules, particularly as it pertains to the Probation Service in the Massachusetts Trial Court. Problem Solving Accurately identifies legal issues regarding Probation matters in the Trial Court and recommends and facilitates appropriate solutions. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied economic and cultural backgrounds. Continuous Learning Is actively committed to and actively works to continuously improve himself/herself. Minimum Requirements: These are the minimum requirements necessary for the position of Legal Chief of Staff: Law Degree from an accredited law school and membership in the Massachusetts Bar; A minimum of ten (10) years of professional legal experience, including significant litigation experience. Significant experience in a senior legal position, preferably as senior agency counsel, including a minimum of five (5) years of supervisory experience. Knowledge of the Massachusetts judicial system, the Massachusetts criminal and civil justice systems, as well as the operations of state government generally, and a working knowledge of the Massachusetts General Laws relevant to Probation; Knowledge of criminal and civil procedure and experience in drafting discovery responses and dispositive motions in civil cases; Advanced skills and abilities in performing legal research and in drafting legal memoranda and briefs; Ability to engage in strategic planning, management and research techniques; Strong interpersonal skills and the ability to deal effectively with Probation officials, Massachusetts judges and clerk-magistrates, Trial Court officials, district attorneys, defense counsel, federal and state agencies, and representatives of the public. Ability to communicate clearly and effectively in oral and written form in a professional manner; Demonstrated commitment to diversity, equity and inclusion, including the development of related initiatives; Ability to independently complete assignments, to handle multiple assignments, and to establish well-reasoned priorities; Ability to identify and analyze administrative problems and to develop practical solutions; Ability to handle highly confidential material with discretion; and Ability to travel to court locations and Probation offices throughout the Commonwealth as needed. Closing Date/Time: 2024-08-13

Title: Case Specialist- Ayer Pay Grade: Grade 7 Starting Pay: $ 44,865.27 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organization Profile Notes: Bilingual candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: • This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a backup to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system that features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-08-13

Title: Jury Operations Supervisor Pay Grade: Grade 14-15 Starting Pay: $63,418.15 Departmental Mission Statement: The core mission of the Office of Jury Commissioner (OJC) is to provide randomly selected pools of eligible jurors, representative of the community from which they are drawn, to each of the jury courts of the Commonwealth of Massachusetts, in accordance with the needs of those courts and the direction of the Trial Court. The OJC is committed to educating the public on the value and responsibility of serving as a juror, and to providing courteous, professional service to the public and the courts. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: The Mailroom Operations Supervisor is responsible for coordinating the day-to-day activities of the Mailroom within the Office of Jury Commissioner. The position supervises all mailroom staff, manages incoming and outgoing communications, oversees mailroom equipment such as postage meter and scanning equipment, and assists the Operations Manager as needed. Duties: Operations Supervisor Duties: • Coordinates the daily work of the mailroom within the Office of Jury Commissioner; • Responsible for proper processing of all incoming and outgoing communications, including scanning, and archiving of required communications. • Process all incoming faxes and deliver to appropriate recipient in a timely fashion, • Maintain, monitor, and replenish all mailroom equipment and supplies. • Answers public inquires on the telephone and effectuates scheduling changes on matters pertaining to juror service via use of the automated, on-line computer system; • Assists the Operations Manager in the supervision of the mailroom; • Backs up the Operations Department staff as needed; • Evaluates and recommends ways to improve activities within the work unit, reports on trends; • Provides direct supervision to members of the mailroom. • Assists the Operations Manager in interviewing job applicants and in the orientation of new employees; • Prepares reports and statistics, using computer programs such as MS Excel and MS Word; • Reviews special requests and makes recommendations to approve or disapprove; • Develops and maintains databases; • Communicates with vendors and other internal and external stakeholders as necessary; • May act on behalf of the Operations Manager in his or her absence; • Performs special projects; and • Performs related duties and special projects as required. Minimum Requirements: • Graduation from high school or its equivalent; Associates Degree preferred; • Prior customer service experience and excellent telephone etiquette; • Experience supervising staff preferred; • Extensive knowledge of mailing procedures, data batching and data entry procedures, and automated telephone technological procedures that have been attained by education and/or experience; • Knowledge of court and jury-system operational procedures; • Knowledge of, and experience with computer terminals and computerized on-line system technology; • Ability to follow through on all assignments with a minimum of direct supervision and instruction; • Ability to write and communicate in a professional manner; • Ability to operate standard office equipment and personal computers, including MS Office; • Ability to set up and maintain filing system; • Ability to work independently and supervise mailroom employees; • Demonstrated ability to identify problems and to recommend improvements. Closing Date/Time: 2024-08-13

Title: Telephone Scheduler - Office of Jury Commissioner Pay Grade: Grade 10-11 Starting Pay: $48,632.20 Departmental Mission Statement: The core mission of the Office of Jury Commissioner (OJC) is to provide randomly selected pools of eligible jurors, representative of the community from which they are drawn, to each of the jury courts of the Commonwealth of Massachusetts, in accordance with the needs of those courts and the direction of the Trial Court. The OJC is committed to educating the public on the value and responsibility of serving as a juror, and to providing courteous, professional service to the public and the courts. Notes: Employment is contingent upon passage of a criminal record check. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: Working within the Office of the Jury Commissioner (OJC), the Telephone Scheduler is responsible for answering or referring all telephone inquiries pertaining to juror service matters, using a centralized, automated on-line computer system. The Telephone Scheduler assists callers by providing information and assisting with any necessary adjustments to jurors' terms of service. The Telephone Scheduler assists other telephone schedulers and OJC personnel as needed and may assist with Legal Department calls and administrative projects. The position title above the entry level performs more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position title within this series consistent with the specifications of the higher-level position title. The position title reverts to the entry level when there is a vacancy. The OJC offers remote work and hybrid work schedules for all employees, in appropriate cases and subject to the needs of the office. This is a union position. Telephone Scheduler I - This is the entry level position title within this series. Employees are expected to perform the full range of entry level duties for this series. Telephone Scheduler II - This is the second level position title within this series. Employees are expected to perform higher level duties which require more knowledge of policies and procedures and to exercise more independent judgment. Duties: Telephone Scheduler I Duties : Working under the direction of the Call Room Supervisor and the supervision of the Operations Manager, the Telephone Scheduler I: Receives and responds to telephone and mail inquiries from jurors in a courteous, efficient, and professional manner. Implements scheduling and other changes on matters pertaining to juror service in response to telephone requests, using the computerized, on-line jury system. Implements changes on matters pertaining to juror service manually in response to mailed requests. Uses a web application to access OJC images to review archived document images. Reschedules or otherwise handles delinquent jurors in response to telephone and mail inquiries. Routes business phone calls to appropriate staff persons. Backs up Administrative Secretaries, Data Entry personnel, Operations Coordinator, and other OJC personnel as required. Assists with special projects as required. Performs related duties as required. Telephone Scheduler II Duties : Working under the direction of the Call Room Supervisor and the supervision of the Operations Manager, the Telephone Scheduler II: Evaluates requests for permanent disqualification and makes recommendations. Handles more difficult calls involving sensitive issues. Provides a variety of clerical and administrative assistance to other departments as necessary. Assists in the training of new employees and serves as a lead person, answering questions and providing technical advice. Performs special projects as required. Performs all of the duties of the lower level as required. Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission Understands, upholds, and communicates the Trial Court missions. Applied Knowledge Understands research, information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions. Problem Solving Ability to successfully address data issues, draw conclusions, and make recommendations. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Performance Measurement Understands the value and importance of performance measures as a basis for both individual and departmental assessments. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied economic and cultural backgrounds. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: Telephone Scheduler I Requirements : High School Diploma and Customer Service Experience preferably within a Call Center, or an equivalent combination of education and experience. Knowledge of and ability to use personal computers and basic software. Knowledge of and ability to use automated telephone equipment. Knowledge of grammar, spelling, and punctuation. Ability to communicate professionally and efficiently with members of the public, the Trial Court, and others. Excellent telephone etiquette. Telephone Scheduler II Requirements : Two years of experience as a Telephone Scheduler I Considerable knowledge of on-line system technology. Considerable knowledge of court and jury system policies and procedures. Demonstrated ability to provide excellent customer service and to respond to more difficult calls. Closing Date/Time: 2024-08-13

Title: Systems Administrator Pay Grade: Management Starting Pay: $ 88,695.37/yr. Departmental Mission Statement: The Judicial Information Services (JISD) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System - CMS). ORGANIZATIONAL PROFILE: Notes : This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. Compensationcommensurate with experience. You must upload a resume to your profile to be considered for this position, in addition to completing all the application steps. First consideration will be given to those applicants that apply within the first 14 days. Position Summary: The Systems Administrator will work with the Application, Database, Network, Information Security, and Service Delivery teams along with vendors to design, evaluate and implement computer systems and associated applications. Maintains Trial Court computer systems and server infrastructure. Performs updates, diagnostics, backups, and other technical functions on Trial Court technology platforms to ensure employee access to data and applications. This position requires the Systems Administrator to focus on operational, project, and user support tasks as part of their workday. Supervision Received: The Systems Administrator position reports to the Server Operations Manager, receiving general direction in performing duties in accordance with established guidelines. Duties/ Role and Responsibilities : Install, configure, and support the Judiciary’s infrastructure systems, including new and existing servers, cloud-based systems, storage systems, and other enterprise systems; Responsible for the day-to-day support of services by performing server administration for physical and virtual server operating systems and configuring, maintaining, and troubleshooting physical and virtual hardware and network interfaces; Manage and maintain Microsoft 365 tenant; Proactively collaborate with peer teams and vendors to coordinate solutions; Configure, maintain, monitor, upgrade and support both Linux and Windows servers; Responsible for vulnerability identification, analysis, resolution, and reporting, including Center of Information Security (CIS) control compliance; Partner with the Information Security team to provide secure, auditable Linux and Windows systems; Responsible for planning, developing, maintaining, supporting, and optimizing the assigned application environments as well as implementing best practice methodologies; Research and troubleshoot server technical issues and communicate status to Server Team and stakeholders; Resolve complex enterprise system hardware and software problems; Ensure complete and accurate backups of supported systems and associated data on a regular schedule; Create and maintain documentation of systems, policies, and procedures; Effectively provide and support standard lifecycle/system management processes including Configuration/Change management, Vendor/Supplier management, Resource/Capacity plans, and related processes as needed to implement forward-looking planning and management, using the ITIL Framework; Contribute and implement plans, designs, and configurations to ensure compliance with backup and disaster recovery policies and procedures for IT infrastructure; Interact with internal project teams, user support, application, network and database teams, as well as external vendors; Support recovery, performance and tuning of Linux and Windows Server systems; Participate in on-call rotation; and Additional tasks as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Judicial Branch. Mission: Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with knowledge of policy development and appropriate expertise in project planning methodologies. Continuous Learning: Demonstrates a commitment to continuously improve their knowledge of fast-changing computer systems and practices. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Customer Service: Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving: Is comfortable identifying additional outside resources that can contribute to best practice approaches to problem solving and conflict resolution. Minimum Requirements: Education and Experience Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, and 3 years of work experience in IT in a comparable size organization; equivalent combinations of education and experience will be considered for meeting the minimum requirements. Experience of Linux/Unix platforms (Red Hat Enterprise Linux or a related derivative) including configuring network, syslog, storage, etc. Experience administering Windows Server platforms. Demonstrated knowledge of infrastructure services and networking topologies. Knowledge of VMware ESXi and NSX. Working knowledge of Microsoft 365 administration. Experience with storage systems (NAS, SAN, object storage) and network hardware. Understanding of backup systems and their replication and recovery methods. Experience with Linux and Windows security, including SSL/TLS, certificates, encryption, key stores, firewalls, PAM, and system auditing. Knowledge of server design, documentation, and change management processes. Experience writing automation and/or custom scripts in one or more languages (Bash, Perl, PowerShell, and/or Python). Required Skills: Excellent verbal and written communication skills. Ability to understand and document complex technical processes and procedures. Ability to maintain confidential information and communications. Ability to work effectively, both alone and as a member of a team. Strong problem-solving skills, critical thinking, and analytical ability. Strong task-oriented, organizational, and planning skills. Ability to work well under pressure with various levels of Management. Knowledge of ITIL Change and Configuration Management. Certification Requirements: ITIL 3 or 4 Certification is a plus. Red Hat Certified Systems Administrator or Red Hat Certified Engineer is a plus. Microsoft Certified: Windows Server Hybrid Administrator Associate is a plus. Microsoft 365 Certified: Administrator Expert is a plus. VMware Certified Professional is a plus. Closing Date/Time: 2024-08-13

Title: Assistant Deputy Court Administrator-Administrative Office of the Housing Court Pay Grade: Senior Management 2 Starting Pay: $115,943.04 - $171,381.87/Yr. Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen-oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. Housing Court Organizational Profile Notes: This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Salary determination is based on applicant experience. This position will require travel per business needs. The primary location is: 24 New ChardonSt Boston, MA 02114 Position Summary: The Assistant Deputy Court Administrator works under the Chief Justice and the Deputy Court Administrator providing high level administrative and management support to the Administrative Office of the Housing Court Department and its courts. The Assistant Deputy Court Administrator assists in such areas as planning, research and development, the coordination of administrative procedures, training, budget preparation, human resources, technical assistance, information technology, case management and best practices, and other facets of judicial administration. The Assistant Deputy Court Administrator may also exercise responsibilities in the management of a specific Housing Court program as required. SUPERVISION RECEIVED: The Assistant Deputy Court Administrator receives general direction from the Chief Justice and the Deputy Court Administrator of the Housing Court Department. Duties: The position of Assistant Deputy Court Administrator provides specialized administrative and management oversight to the Administrative Office of the Housing Court its courts. The role requires considerable independent judgment in making important decisions, sometimes with limited procedural and policy guidelines. Assists the Deputy Court Administrator in identifying emerging issues, developing strategic initiatives, and monitoring action steps and outcomes within the Housing Court and the Trial Court, including providing senior leadership and staff support on special projects; Makes recommendations as to policy and procedure on Housing Court related matters, including technical issues related to the electronic case management system; Assists the Deputy Court Administrator in providing oversight and support on fiscal and human resources issues; Assists the Deputy Court Administrator and works with committees of the Housing Court Department and the Trial Court in developing administrative policies, guidelines, practices, and procedures that affect the management of the Housing Court Department; Creates and explains complex records and statistical data. Creates and makes presentations to judges and court staff; May participate in the interpretation and application court rules, standing orders, statutes, directives and policies related to matters within the Housing Court Department; Responds to inquiries and requests from judges, the public, attorneys, court employees, and others concerning Housing Court matters; May serve as the liaison between the Housing Court Department and state agencies and community resources dealing with matters within the jurisdiction of the Housing Court; and May prepare abstracts, memoranda, and administrative reports; draft rules, uniform practices, and proposed legislation; develops guidelines and procedures for the Housing Court Department; Performs other related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values - Communicates and demonstrates the ethics and values of the Trial Court. Mission - Understands, upholds, and communicates the Trial Court and Housing Court missions. Applied Knowledge - Demonstrated experience using knowledge of court rules and law as they pertain to the Housing Court Department. Problem Solving - Accurately identifies legal and operational issues regarding administration in the Housing Court Department and recommends and facilitates appropriate solutions. Accurately assesses a variety of problems and develops feasible solutions. Customer Service - Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration - Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity - Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning - Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Assistant Deputy Court Administrator: A graduate or law degree and seven (7) years of management and legal experience with demonstrated knowledge on matters within the jurisdiction of the Housing Department. Equivalent combinations of education and experience will be considered for meeting the minimum requirements; Thorough knowledge of the Massachusetts judicial system and applicable statutes, case law, court rules, procedures, and practices relating to the Housing Court; Knowledge and ability to use business software such as MS Office (Word, Excel, Access, PowerPoint), as well as statistical software such as SPSS; Knowledge of performance management principles and practices; Ability to establish and maintain effective working relationships with court officials, judges, employees and government agencies employees; Ability to plan and supervise the work of others; Excellent oral and written communication skills; Demonstrated ability to independently complete assignments and to handle multiple assignments; and Demonstrated ability to identify problems and to develop feasible solutions Closing Date/Time: 2024-08-13

Title: Custodian-Milford Pay Grade: Grade 6 Starting Pay: $39,221.67/Yr. Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. Facilities Management & Capital Planning Department Organizational Department Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. The hours for this position is 3pm-11pm or 2pm-10pm. Position Summary: This series is responsible for performing a variety of duties related to cleaning and the up keeping of orderly conditions of courthouse premises and is responsible for providing custodial and janitorial services. The higher level requires the performance of increasingly more responsible and varied work which requires greater knowledge of cleaning chemicals, surface types, the utilization of power/mechanized cleaning equipment, and providing direction to less senior staff. Employees are hired at the entry level position and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. ORGANIZATIONAL LEVELS: Custodian I - This is the entry level position title within this series. Employees at this level are expected to clean and keep courthouse premises in an orderly condition by providing custodial and janitorial services. Custodian II - This is the second level position title within this series. Employees at this level are expected to have a complete knowledge of cleaning chemicals, industrial cleaning methods, and the utilization of automatic cleaning equipment. Employees are also expected to function as a lead person on project work and perform small motor/equipment repairs. SUPERVISION RECEIVED: Receives immediate supervision in performing structured but not always routine work. Limited discretion is required. Supervision Received: Duties: Custodian I Duties: • Keeps a building in clean and orderly condition by performing a combination of activities including cleaning assigned areas. • Maintains the cleanliness and appearance of floors by sweeping, mopping, and vacuuming. • Washes interior surfaces of buildings such as walls, ceilings, windows, etc. using appropriate supplies and equipment. • Empties waste receptacles and disposes of refuse. • Dusts and polishes furniture. • Performs related duties such as loading and unloading equipment and supplies from vehicles, moving furniture in rooms for special functions or meetings. • Performs outside duties such as washing windows, sweeping walks, shoveling snow, and picking up trash. • Performs related duties as required. Custodian II Additional Duties: • Utilizes advanced custodial equipment such as automatic cleaning equipment, snow blowers, and lawn mowers. • Complete knowledge of cleaning chemicals, surface types, industrial cleaning methods, etc; • Performs minor repairs to building. • Performs small motor/equipment repairs. • Functions as lead person on project work. • Performs related duties as required. Job Competencies: • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. • Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses custodial problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Custodian I Custodian I Requirements: • One to three years’ experience in basic custodial / janitorial duties. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Physical stamina and endurance. Custodian II Additional Requirements: • At least two years’ experience as at the entry level position, working with automatic cleaning equipment and industrial cleaning methods. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Ability to give direction and instruction to less senior staff. Closing Date/Time: 2024-08-13

Title: Case Specialist Series - Worcester Probate & Family Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable, and efficient forum to solve family and probate legal matters and to help and protect all individuals, families, and children impartially and respectfully. PROBATE & FAMILY ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-08-13

Title: Law Library Assistant - Fall River Pay Grade: Grade 13 Starting Pay: $56,776.90 Departmental Mission Statement: The Court Services and Law Libraries Department is responsible for providing key court services to support the administration of justice and advance access to justice in the Trial Court. These services include the Court Service Centers, the Trial Court Law Libraries, and the Judicial Response System. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT LAW LIBRARIES: The Trial Court Law Library System provides timely, efficient access to current and historical law-related information in an impartial and respectful manner to anyone in need of legal information. ORGANIZATIONAL PROFILE Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Position Summary: Major duties are performed under the direction of the Head Law Librarian and include processing incoming library materials, preparing fiscal documents, providing general and legal information, and implementing circulation and interlibrary loan policies. The Law Library Assistant assists the Head Law Librarian in system-wide activities such as long range planning, electronic library services, and special projects, and may be assigned by the Law Library Department to perform Law Library Assistant duties in other libraries as needed. In the absence of the Head Law Librarian and other law library staff, maintains the day-to- day operation of the law library. Supervision Received: Reports to and receives work assignments and supervision from the Head Law Librarian. In the absence of a Head Law Librarian, the Law Library Assistant may receive direction fromanother Head Law Librarian, Circuit Law Librarian or Manager of Law Libraries in keeping with the library local policies and procedures. Duties: Law Library Assistant I Duties: • Processes incoming library materials for supplementation, maintains circulation records including the database of borrowers, and processes overdue notices using an integrated library system; • Files loose-leaf services, advance sheets, periodicals, and supplements; • Removes appropriate material and arranges disposition according to library policy; shelves materials; • Processes invoices, communicates with vendors about account problems, and maintains accounting records including budgetary spreadsheet; • Provides reference and information services to those seeking legal information by responding to questions in person, by telephone or through e-reference; locating and retrieving materials; performing simple bibliographic searches; and filling interlibrary loan requests; • Participates in basic e-reference services; • Maintains and operates library equipment including computer networks, microform machines, copiers, scanners and fax machines; • Prepares current and historical material for binding; • In the absence of the Head Law Librarian or a Law Librarian, maintains the day-to-day operation of the law library; • Performs related duties as required. Law Library Assistant II Duties: • Performs advanced legal reference duties including participating in document delivery and filling common e-reference requests; • Trains staff in aspects of library operations; • Performs routine cataloging functions; • Makes recommendations to the Head Law Librarian on the development of the library, collection and operational procedures; • Develops and maintains databases and troubleshoots the computer network and Internet access; updates and installs new software on computers; • Works with other librarians and staff on system-wide projects and committees; • Maintains the ability to perform Law Library Assistant I duties in at least one other Trial Court Law Library; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court and Trial Court Law Libraries as demonstrated in the American Association of Law Libraries Ethical Principals. ( http://www.aallnet.org/main-menu/Leadership-Governance/policies/PublicPolicies/policy-ethics.html) Mission: Understands, upholds, and communicates the missions of the Trial Court, Court Service Centers and Law Libraries Department. Applied Knowledge: Demonstrates core competencies in the areas of reference and client services, information technology, cataloging and fiscal. Problem Solving: Accurately assesses workplace problems in the Trial Court, the Trial Court Law Libraries and a specific law library and recommends and facilitates appropriate solutions. Customer Service: Conducts oneself in a courteous and professional manner towards both Court employees and the public whether in person, on the telephone or in an electronic environment. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, contributing to a work environment that focuses on shared departmental goals and maintaining effective working relationships. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Conducts oneself in a courteous and professional manner towards everyone using the services of the Trial Court Law Libraries. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development and actively pursues continuing education. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Law Library Assistant: Law Library Assistant I Requirements: • Bachelor’s degree AND one (1) year of full-time experience as a paid paralegal OR one (1) year of full-time paid clerical experience in a law library OR an equivalent combination of education and experience; • Strong interpersonal skills and the ability to deal effectively and respectfully with people; • Knowledge of procedures, interlibrary cooperation, and the types of resources and services available to librarians and library users; • Ability to use computer applications, such as MS Office spreadsheets, text editing and publisher programs; • Ability to perform Trial Court fiscal procedures in accordance with MMARS accounting System; • Ability to understand and implement all policies and procedures of the Trial Court Law Libraries; • Ability to gather, analyze and report information; • Ability to reach with hands and arms, bend, crouch, lift materials weighing up to 30 pounds and climb stairs; • Ability to communicate effectively in both oral and written form; • Ability to travel to multiple library locations. Law Library Assistant II Requirements: • A minimum of three years of experience as a Law Library Assistant I; • Demonstrated ability to perform advanced legal reference; • Comprehensive knowledge of library policies and procedures; • Comprehensive knowledge of the Trial Court including its organizational structure and administrative policies; • Comprehensive knowledge of software applications and reference techniques including e-reference; • Demonstrated ability to work on system wide projects; • Demonstrated ability to work in more than one Trial Court Law Library. Closing Date/Time: 2024-08-13

Title: Law Library Assistant - Middlesex Law Library (Woburn) Pay Grade: Grade 13 Starting Pay: $56,776.90 Departmental Mission Statement: The Court Services and Law Libraries Department is responsible for providing key court services to support the administration of justice and advance access to justice in the Trial Court. These services include the Court Service Centers, the Trial Court Law Libraries, and the Judicial Response System. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT LAW LIBRARIES: The Trial Court Law Library System provides timely, efficient access to current and historical law-related information in an impartial and respectful manner to anyone in need of legal information. ORGANIZATIONAL PROFILE Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Position Summary: Major duties are performed under the direction of the Head Law Librarian and include processing incoming library materials, preparing fiscal documents, providing general and legal information, and implementing circulation and interlibrary loan policies. The Law Library Assistant assists the Head Law Librarian in system-wide activities such as long range planning, electronic library services, and special projects, and may be assigned by the Law Library Department to perform Law Library Assistant duties in other libraries as needed. In the absence of the Head Law Librarian and other law library staff, maintains the day-to- day operation of the law library. Supervision Received: Reports to and receives work assignments and supervision from the Head Law Librarian. In the absence of a Head Law Librarian, the Law Library Assistant may receive direction fromanother Head Law Librarian, Circuit Law Librarian or Manager of Law Libraries in keeping with the library local policies and procedures. Duties: Law Library Assistant I Duties: • Processes incoming library materials for supplementation, maintains circulation records including the database of borrowers, and processes overdue notices using an integrated library system; • Files loose-leaf services, advance sheets, periodicals, and supplements; • Removes appropriate material and arranges disposition according to library policy; shelves materials; • Processes invoices, communicates with vendors about account problems, and maintains accounting records including budgetary spreadsheet; • Provides reference and information services to those seeking legal information by responding to questions in person, by telephone or through e-reference; locating and retrieving materials; performing simple bibliographic searches; and filling interlibrary loan requests; • Participates in basic e-reference services; • Maintains and operates library equipment including computer networks, microform machines, copiers, scanners and fax machines; • Prepares current and historical material for binding; • In the absence of the Head Law Librarian or a Law Librarian, maintains the day-to-day operation of the law library; • Performs related duties as required. Law Library Assistant II Duties: • Performs advanced legal reference duties including participating in document delivery and filling common e-reference requests; • Trains staff in aspects of library operations; • Performs routine cataloging functions; • Makes recommendations to the Head Law Librarian on the development of the library, collection and operational procedures; • Develops and maintains databases and troubleshoots the computer network and Internet access; updates and installs new software on computers; • Works with other librarians and staff on system-wide projects and committees; • Maintains the ability to perform Law Library Assistant I duties in at least one other Trial Court Law Library; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court and Trial Court Law Libraries as demonstrated in the American Association of Law Libraries Ethical Principals. ( http://www.aallnet.org/main-menu/Leadership-Governance/policies/PublicPolicies/policy-ethics.html) Mission: Understands, upholds, and communicates the missions of the Trial Court, Court Service Centers and Law Libraries Department. Applied Knowledge: Demonstrates core competencies in the areas of reference and client services, information technology, cataloging and fiscal. Problem Solving: Accurately assesses workplace problems in the Trial Court, the Trial Court Law Libraries and a specific law library and recommends and facilitates appropriate solutions. Customer Service: Conducts oneself in a courteous and professional manner towards both Court employees and the public whether in person, on the telephone or in an electronic environment. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, contributing to a work environment that focuses on shared departmental goals and maintaining effective working relationships. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Conducts oneself in a courteous and professional manner towards everyone using the services of the Trial Court Law Libraries. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development and actively pursues continuing education. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Law Library Assistant: Law Library Assistant I Requirements: • Bachelor’s degree AND one (1) year of full-time experience as a paid paralegal OR one (1) year of full-time paid clerical experience in a law library OR an equivalent combination of education and experience; • Strong interpersonal skills and the ability to deal effectively and respectfully with people; • Knowledge of procedures, interlibrary cooperation, and the types of resources and services available to librarians and library users; • Ability to use computer applications, such as MS Office spreadsheets, text editing and publisher programs; • Ability to perform Trial Court fiscal procedures in accordance with MMARS accounting System; • Ability to understand and implement all policies and procedures of the Trial Court Law Libraries; • Ability to gather, analyze and report information; • Ability to reach with hands and arms, bend, crouch, lift materials weighing up to 30 pounds and climb stairs; • Ability to communicate effectively in both oral and written form; • Ability to travel to multiple library locations. Law Library Assistant II Requirements: • A minimum of three years of experience as a Law Library Assistant I; • Demonstrated ability to perform advanced legal reference; • Comprehensive knowledge of library policies and procedures; • Comprehensive knowledge of the Trial Court including its organizational structure and administrative policies; • Comprehensive knowledge of software applications and reference techniques including e-reference; • Demonstrated ability to work on system wide projects; • Demonstrated ability to work in more than one Trial Court Law Library. Closing Date/Time: 2024-08-13

Title: Case Specialist - Lowell District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organizational Profile Notes: This position is designated as a union position and iscovered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-08-13

Title: Probation Case Specialist Series (Gr 7-10) - West Roxbury Division of the Boston Municipal Courts Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2024-08-13

Title: Probation Case Specialist Series (Gr 7-10) - Roxbury Division of the Boston Municipal Courts Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2024-08-13

Title: Probation Case Specialist Series (Gr 7-10) - Charlestown Division of the Boston Municipal Courts Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2024-08-13

Title: Probation Case Specialist Series (Gr 7-10) - Plymouth Juvenile Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: A multi-site position, travel and/or reassignment may be required at the discretion of the department head to the following sessions: Brockton, Hingham, and Wareham This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2024-08-13

Title: Probation Case Specialist Series (Gr 7-10) - Suffolk Probate & Family Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2024-08-13

Title: Audio Visual System Specialist Pay Grade: Management Starting Pay: $88,695.37 Departmental Mission Statement: Enhance access to justice through the effective use of technology. Partner with Judges and all Court Staff to use technology to speed the delivery of justice. Build a culture that values transparency, collaboration, inclusivity, and continuous improvement. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/judicial-information-services-department Notes: Applicants should provide Salary Requirements with their submissions. Position Summary: As a member of the Judiciary’s Audio Visual Team, the AV System Specialist will assist with all aspects of Audio/Visual for the Trial Court. The AVSS is responsible for but not limited to: the maintenance and upgrading of all AV products and services, oversight of the installation and/or upkeep of AV connected hardware and systems, supporting A/V services within courtrooms as well as digital signage within all courthouses, and providing technical assistance and advice to Trial Court Divisions and Offices in regard to all things Audio/Visual. SUPERVISION RECEIVED: The AV System Specialist reports to the AV Services Manager and receives general direction in performing duties in accordance with established guidelines. Duties: • Travels to courts statewide to provide FTR/AV assistance to court divisions, court departments and offices as needed. • Participates in the design, procurement, development, implementation, and maintenance of court digital recording systems. • Manages large implementation projects. • Develops and maintains project & end user documentation including but not limited to the labeling of all end points/system at both the device level and the user level. • Develops training materials and trains users in the use of hardware and software. • Works with the Trial Court’s Office of Court Management, Court Capital, Facilities Management Office and the Security Department on the telecommunications and video/audio aspects of the Trial Court’s courthouse construction and renovation projects. • Recommend, create, document, and oversee appropriate procedures that involve FTR/AV activities with court divisions, court departments and offices to improve Trial Court communications including but not limited to training procedures for JISD support staff and all end users. • Assist the AV Services Manager in the preparation of Request for Response (RFR) documents based on site visits and other research. • Review of vendor proposals and quotes with court personnel and consult as necessary. • Supervises and recommends procedures involving the installation of structured cabling throughout all court locations. • Prepare project reports as requested by AV Services Manager and the Deputy CIO of Service Delivery. Keep accurate files and records of project status and activities. • Maintain and develop strong relationships with all Trial Court staff and departments through direct interaction and a focus on continuous improvement of service, on time delivery, responsiveness, and problem solving • Review & understand statement of works and project contracts to determine time to deliver, allotment of available and required internal and/or third-party resources to various phases of the project/projects • Review project status weekly to keep it on schedule, identify problem areas, and lead resolution efforts. • Perform related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Judicial Branch. Mission Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Customer Service Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions. Minimum Requirements: • Bachelor’s Degree and three (3) years of applicable audio/visual service delivery work experience. • Equivalent combinations of education and/or relevant experience will be considered for meeting the minimum qualifications. Additional Qualifications and Skills • Strong vendor management skills. • Experience with courtroom technologies, FTR and CourtSmart is preferred; • Demonstrated experience providing expert advice and counsel in a respectful manner to all levels of the organization. • Strong project management skills, the ability to plan, manage and maintain a complex, organization wide program over the longer term. • Strong listening skills and ability to understand the user perspective while designing solutions that follow organizational policies. • Demonstrated experience developing and implementing technical education and awareness programs and strategies. • Ability to adapt to a fast-moving technology landscape and keep pace with the latest thinking and new technologies. • Excellent understanding of technology and ability to translate complex concepts and terms into language understandable by non-technical individuals. • Familiarity with ticketing system such as ServiceNow. • Ability to manage multiple projects under strict timelines in a demanding and dynamic environment while meeting overall objectives. • Detail oriented focus on quality work product, with a strong attention to detail including the commitment to proofread for accuracy. • Excellent collaboration and communication skills. • Ability to travel to work sites and to assist at emergencies and/or events as needed. • Troubleshoot and solve project related issues. • Effective communication and interaction with Trial Court staff, vendors and colleagues. Closing Date/Time: 2024-08-13

Title: Sessions Clerk - Suffolk County Juvenile Court Pay Grade: Grade 13 Starting Pay: $59,047.98 Departmental Mission Statement: It is the mission of the Juvenile Court to protect children from abuse and neglect and promote opportunities for children to reside in safe, stable, permanent family environments whenever possible, to strengthen families when their children are in need of services, to rehabilitate juveniles, to protect the public from delinquent and criminal activity while holding offenders accountable and addressing the harm suffered by the community and the victim, and to decide all cases fairly and impartially with dedication, integrity and professionalism Organizational Profile: https://www.mass.gov/orgs/juvenile-court Notes: College Degree preferred. Customer Service experience preferred. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for regularly attending sessions of court in place of a Clerk-Magistrate, Assistant Clerk-Magistrate, Register of Probate, or Assistant Register of Probate, unless otherwise prohibited by statute. Performs specific functions in court such as: • calling the list • administering oaths • receiving documents and exhibits • and recording dispositions. • Also performs case processing duties when court is not in session. • Provides service to the public and other individuals who have business with the court consistent with policies on confidentiality. • The position title above the entry level requires the performance of more responsible duties and more specialized out of court case processing duties. • Employees are appointed into this series at the entry level position title and are eligible for reclassification to the higher-level position title consistent with the specifications for the higher-level position title. The position title reverts back to the entry level when there is a vacancy. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Sessions Clerk I - This is the entry level position title within this series. Employees at this level are expected to run sessions of court and to perform case processing duties when court is not in session. Sessions Clerk II - This is the second level position title within this series. Employees at this level are expected to provide assistance in the area of case management and to perform more advanced case processing duties when court is not in session. Duties: Sessions Clerk I Duties: • Regularly attends sessions of court for a major portion of the workday. While in court, assists the judge presiding over the session by • Calling the list • Presenting matters to the court • ensuring that the session is stenographically or electronically recorded. • Administering oaths and giving directions to the parties as necessary • Recording the judge's decisions • Drawing orders reflecting those decisions as directed by the judge. • Performing related duties, as necessary. • Performs courtroom duties alone or may supervise other employees depending on the needs of the session. • Receives, marks, and maintains custody of papers and exhibits offered at trial and ensures their security. • Maintains trial and hearing schedules and notifies interested parties. • Prepares trial lists and all required files. • Forms and exhibits in anticipation of court sessions. • Records and maintains accurate minutes of all orders, judgments, or directions of the court. • Receives training and assists advanced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of criminal complaints, warrant processing, extensive docketing, scheduling, and management reporting • Prepares, accepts, notates, and preserves files • Assists the public, litigants, and attorneys concerning court schedules or court functions, rules, or practices. • Ensures compliance with court orders regarding submission of documents subsequent to hearing • Distributes case files to the appropriate personnel for further processing; • Performs case processing functions within an office when court is not in session; • Performs the duties of a lower-level series as required. Sessions Clerk II Additional Duties: • Provides assistance in the area of case management, including coordinating with judges concerning scheduling, size of calendars, creation of special calendars as needed, working out conflicts concerning dates and length of time required, coordinating continuances, and determining case readiness. • Assists as a supervisor of courtroom personnel, making assignments, reviewing calendars, and maintaining an awareness of session requirements through discussions with Judges and Clerks, monitoring work activities and resolving problems, and coordinating the training of new courtroom personnel. • Regularly meets with court personnel and other individuals to discuss ways to improve the efficiencies of court sessions and related work within established guidelines and recommends improved methods and procedures to a supervisor. • Performs advanced case processing functions using MassCourts when court is not in session. • Performs special projects pertaining to cash flow management as required. • Performs the duties of the lower level within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Sessions Clerk. Sessions Clerk I Requirements: • Graduation from high school or its equivalent and a minimum of five years of experience in an office of a Clerk-Magistrate or a Register of Probate, • Including experience as a Courtroom Procedures Clerk, or an equivalent combination of education and experience. • Thorough knowledge of state statutes, court procedures and policies, legal documents and terminology, laws, and functions of the court. • Demonstrated knowledge of the rules, practices, and procedures pertaining to court sessions. • Demonstrated ability to navigate and recall court records and data from the MassCourts case management system. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • Excellent organizational skills. • Excellent communication skills, including the ability to perform work and communicate in a highly visible and public setting. • Ability to handle multiple issues simultaneously. • Ability to maintain accurate records of proceedings. • Ability to establish and maintain effective working relationships with others. • Ability to serve the public and others with business before the court in a courteous and professional manner. • Ability to perform case processing duties when court is not in session. Sessions Clerk II Additional Requirements: • A minimum of three years of experience as a Sessions Clerk I. • Thorough knowledge of the rules, practices, and procedures pertaining to all types of court sessions. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Excellent organizational skills, including the demonstrated ability to process a high volume of court papers in an organized and efficient manner. • Demonstrated working knowledge of case processing using MassCourts. • Ability to perform case processing duties when court is not in session. • Considerable knowledge of the procedures related to the processing of all types of cases and the ability to process those cases from beginning to end. • Demonstrated ability to identify problems and to develop creative solutions to those problems. • Demonstrated ability to exercise sound judgments. • Demonstrated ability to assign, supervise and review the work of subordinate employees. • Demonstrated ability to perform research and to prepare reports. Closing Date/Time: 2024-08-13

Title: Chief Human Resources Officer Pay Grade: Executive Management Starting Pay:$203,265.03 Departmental Mission Statement: Notes: Position Summary: Working within the Office of Court Management (OCM) of the Trial Court, the Chief Human Resources Officer (CHRO) is responsible for overseeing all aspects of the Human Resources Department, its policies, practices and operations in order to meet the Trial Court’s evolving needs. The Chief Human Resources Officer originates and leads the Human Resources’ practices and strategic objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity, consistent standards, goal attainment, and the recruitment and ongoing development of a qualified, talented, merit based, and diverse workforce and employment environment. The Chief Human Resources Officer directs the implementation of services, policies, and programs through Human Resource Department’s professional and administrative staff. The CHRO also has oversight of all collective bargaining and labor relations for the Trial Court, maintaining a positive labor relations philosophy that both furthers the Trial Court’s strategic goals, and ensures compliance with the Employer’s obligations under the State’s Collective Bargaining Law. The CHRO reports to the Court Administrator and serves on the executive management team, and assists, advises and collaborates with all levels of department heads, managers, and court officials on a wide range of Human Resource issues. The CHRO is a key executive partner and coach who is tasked with facilitating strategic planning and initiatives, change management, and organizational design. Duties: Leadership/Supervisory Role Oversees and is accountable for all activities of the Human Resources Department and staff; Provides overall leadership and guidance to human resource functions by overseeing personnel policies and procedures, contract administration, labor relations, talent acquisition, hiring and onboarding, HR/CMS support, classification and compensation, position management, HR training and related curriculum development, career development, leave administration, and employee wellness; Provides advice and information on Human Resources and Labor Relations matters to the Court Administrator, the Chief Justice of the Trial Court, OCM Directors, Departmental Chief Justices, the Chief Justices of the Supreme Judicial Court and the Appeals Court, the Commissioner of Probation, the Jury Commissioner, department heads and other court officials and personnel; Leads long-range strategic planning in order to anticipate and plan for innovative changes that promote people productivity, organizational efficiency, and cost effectiveness; Responsible for ensuring that organizational values are clearly communicated and understood at all levels, identifying appropriate employee conduct that is necessary for realizing a service-oriented, high performance culture; Ensures that position classifications and compensation structures are reflective of a dynamic operational environment which embraces contemporary modes of working in a time where the Trial Court is increasingly asked to do more to serve the public and expand access to justice; Serves as the most senior representative of the Court Administrator, who is the statutory employer for collective bargaining purposes; ensures that positive labor relations with unions that represent Trial Court employees is maintained and may participate in negotiations and discussions with the unions as he/she deems appropriate; Intervenes and mediates workplace conflicts in a manner that is reflective of the ethics and values of the Trial Court and that leads to just and appropriate resolutions; Manages administrative matters such as preparing request for proposals and contracts, preparing routine or special reports, performing research, or advancing compensation, evaluation, classification studies for employees; Sets the priorities for key competencies in the drafting of interview guidelines in the appointment of new candidates; Strategy Formulates strategies that lead to quality and depth in overall candidate talent pools for Trial Court positions, and ultimately the quality of selected candidates; Establishes innovative and sound strategies across all units of the Human Resources Department, ensuring that all implemented strategies correspond with the overall current and future strategic plans of the Trial Court as a whole; Maintains a comprehensive strategic recruiting plan and employee retention plans that meet the Trial Court’s increasing demand for high quality talent; Responsible for developing and implementing comprehensive compensation and benefit strategies that are market competitive and also cost effective Functions as the strategic advisor to departmental heads with regard to progressive discipline and handling sensitive employee matters; Leads special projects and serves on various leadership committees of the Trial Court; Policy Develops, directs, and maintains comprehensive human resource programs and policy in: compensation and classification, onboarding, policy implementation, compliance with state/federal laws, benefits administration, employee relations and conflict resolution; Directs the Human Resources Department in the development and creation of positions, job postings, applicant screening criteria, and objective reviews of candidate pools for Trial Court positions; Directs the Human Resource Department in the administration and maintenance of the HR/CMS automated personnel and payroll system provided through Oracle/PeopleSoft; Oversees the performance evaluation program for all Trial Court appointed employees; Supervises the development and administration of all non-statutory salary schedules and the Trial Court classification plan; Supervises the establishment and implementation of all Trial Court issued benefit programs; Reviews and makes recommendations to the Executive Office of the Trial Court (EOTC), Office of Court Management (OCM), and the seven Trial Court departments on improving organization policies, procedures, and practices on personnel matters; Manages maintenance of organizational personnel records/files and the HR/CMS transactions, in compliance with set policy and procedures and with applicable regulations and laws; Leads the organization’s efforts to ensure compliance with Trial Court policies, procedures, and applicable statutes regarding discrimination, harassment, and the rights of all employees; Labor Relations Directs the labor relations activities for the Trial Court ensuring that positive labor management relations is maintained; Provides Department Heads and court officials with best practices by advising and guiding them on the most sensitive and complex of labor relations matters; Ensures that the negotiated grievance procedures are administered fairly and in accordance with the applicable collective bargaining agreements; Oversees the development of recommendations for new contract provisions, oversees contract negotiation processes and memorandums of agreement, and identifies strategies for improving the management of the unionized workforce; Collaborates with the Court Administrator to establish organizational priorities for collective bargaining agreement negotiations and cost of living increase parameters; Serves as a mediator in dispute-resolution through the negotiation of solutions which are in the best interests of all parties and in compliance with fair labor practices, bargaining unit contracts and state and federal personnel administration laws; Informs union officials of serious disciplinary actions taken on union employees in cases of misconduct; Responsible for overseeing the employee grievance process, including the screening, investigating, and employer response to employee grievances; Ensures that the human resources activities that impact union employees are in compliance with the collective bargaining agreements and that new initiatives are implemented in a manner consistent with the employer’s obligations on the State collective bargaining law; Analytics Plays an analytical role to monitor, analyze, and identify strategic needs, gaps, and risks; Leverages management tools that identify, align, and build on the organization’s human capital capabilities in order to achieve overall results and reach desired targets; Conducts job analysis, develops new positions, aids in recruitment efforts and analyses recruiting efforts; Plans for and analyzes future growth and staffing needs; assesses designs, develops and evaluates current staffing; Collaboration Collaborates with fellow executives/department heads in an effort to better understand, analyze, and support the needs for the business, leading to the subsequent establishment of suitable strategies. Ensures that the labor team works with union officials to implement job descriptions for new union positions and coordinates with managers to ensure union work is properly assigned; Ensures that the Trial Court works closely with union representatives to maintain and enhance labor management relations and to maintain fair labor practices across the Trial Court; Works directly with departmental management and elected officials to assist them in carrying out their responsibilities on personnel matters; Facilitates teamwork and participation in work flow process re-engineering and innovation, supporting change management activities and strategic planning efforts; Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values - Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission -Understands, upholds, and communicates the Trial Court and Human Resources Department missions. Problem Solving - Accurately assesses candidate acquisition, workplace, and labor relations problems in the Trial Court and recommends and facilitates appropriate solutions and innovations. Customer Service - Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration - Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Applied Knowledge - Demonstrated extensive experience and knowledge of human resources, labor relations, and performance management to ensure the continued excellence of the workforce, resolve issues, to properly administer personnel policies and procedures in a unionized employee environment; and to oversee disciplinary related investigations. Commitment to Diversity - Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning - Demonstrates a commitment to continuously improving himself or herself through professional development. Knowledge Embraces the most effective new HR standards and best practices, ensuring optimal performance of the Human Resources Department, which in turn influences the performance of the various departments and Trial Court operations at large; Continually participates in events, conferences, seminars, and workshops for purposes of professional development; Maintains knowledge of industry trends and employment legislation, and ensures organizational compliance; Minimum Requirements: These are the minimum requirements necessary for the position of Chief Human Resources Officer: Education & Experience: A bachelor’s degree and Ten (10) years of practical senior management level experience in the field of human resources and labor-management relations; Equivalent combinations of education and/or experience will be considered for meeting the minimum requirements. Professional Development: Must have a background that demonstrates a history of regular professional development; demonstrating a record of initiating best practices, the consistent application of policies, and innovative approaches to human resources management and labor relations. Preferred Qualifications: Candidates with a graduate degree in Human Resources, Public or Business Administration, or similar advanced degree will be viewed as demonstrating a commitment to professional development. An ideal candidate will also have some experience managing in a unionized environment. A SPHR certification is also desirable, demonstrating a commitment to the field of Human Resources. Candidates with a professional background as a Director of Human Resources, Director of Talent Acquisition, Head of Labor Relations, or similar position will be preferred. OTHER REQUIRED SKILLS AND ABILITIES: Demonstrated ability to perform human resources related activities of the most complex and non-routine nature, including providing feasible innovative solutions; Knowledge, skills, and abilities in labor relations and negotiations acquired through both training and practical experience; Strong interpersonal communication skills and the ability to work professionally and collaboratively with persons at all levels, including judges, and to maintain effective working relationships; Ability to negotiate with union officials and Trial Court staff to reach agreements, provide remedies, and resolve conflicts; Ability to adapt quickly to changing circumstances and develop workarounds for issues that require a timely resolution; Ability to use data to drive enhancements and efficiencies in operations; Knowledge of and ability to use personal computers, including HR and business related software; Knowledge of current trends and developments in human resources and labor relations; Knowledge of Massachusetts state government; Knowledge of Federal and State labor and employment laws and regulations; Ability to direct and evaluate a large and professionally diverse staff; Ability to multi-task and manage a variety of assignments at once; Ability to communicate clearly and effectively in oral and written form; and Ability to travel within the Commonwealth as necessary. Closing Date/Time: 2024-08-13