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  • Scanning Technician/Customer Service Representative

    Golden, Colorado United States Jefferson County Part Time $17-$19 Jul 24, 2025
    Jefferson County Government Employer:

    Jefferson County

    Do you want to serve your community in a way that's friendly, composed, and professional? At Jeffco, we are looking for customer-focused individuals just like YOU who take pride in their work, have an eye for detail, and believe in a positive attitude. Whether you are coming from a job that doesn't connect with your sense of purpose, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you spend time on what's important to you outside of work., and enjoy all the amenities Jefferson County has to offer! If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.

    Apply Now View job Employer Profile

    Job Description

    .

    Job Posting Closes at 11:59PM on:
    07/31/25
    Division:
    Planning & Zoning Division
    Management Level:
    Individual Contributor
    Scheduled Weekly Hours:
    29
    Benefit Eligibility:
    This position is non-benefit eligible and must work no more than 130 hours per calendar month.

    Description:

    About Planning & Zoning:

    The County’s Planning and Zoning Division provides the public with a variety of planning services and information based on the L and D evelopment R egulation and Z oning R esolution for the U nincorporated portion of Jefferson County.



    As part of the Planning and Zoning division, the Scanning Technician/Customer Service Representative provides general customer services and front desk support while coordinating detailed documentation preparation, organization, delivery, and pickup with a third-party scanning company. The position prepares files to be scanned, conducts document audits of all content that has been scanned and then authorizes the destruction of files. This role will also assist with onsite scanning.



    The Ideal Candidate:

    The Scanning Technician/Customer Service Representative is responsible for all aspects of document preparation and coordination with a third-party scanning company, as well as conducting scanning audits and completing onsite scanning while providing excellent customer service in support of the Planning & Zoning department at Jefferson County.



    The ideal candidate is flexible, adaptable, and detail-oriented, while providing reliable and self-motivated completion of tasks in a position that can offer flexibility with the schedule they keep. The Scanning Technician/Customer Service Representative serves as a liaison between the customer and the Planning & Zoning department staff. This person excels at creating a personable interaction when answering phones or responding to email inquiries and can direct customers to the correct staff to assist . The candidate must have the proven ability to move between diverse tasks with ease and must thrive in a high call volume setting in a professional environment. This is a unique opportunity for someone who focuses on details and works well independently within a supportive team eager to help you advance within your role.

    SCHEDULE:

    This is a temporary, non-b enefi ted posit ion that operates on site 24-29 hours per week. The business office is open Monday-Thursday, 8:00AM-5:00PM. While this position may have the ability for hybrid work in the future, at this time, this position is required in-office. More details will be discussed during the interview.

    COMPENSATION:

    Hiring Range: $17-$19 USD Hourly

    Compensation will be determined based on education, experience and skills.

    BENEFITS:

    J efferson Coun ty offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more . For more information, click Here for our Total Rewards summary.

    ESSENTIAL DUTIES:

    • Provides front desk support by assisting customers by phone, e-mail and in person. Provides information based on knowledge of division programs, activities, and policies. Determines urgency, priority, and action necessary to serve customer. Routes messages and referrals to other division personnel. Follows-up with customer until matter is resolved or handed off to someone else.


    • Assists with preparation and organization of document cases to be sent to a third-party scanning company. Examines documents, materials, or products and coordinates all details of the scanning processes to assess completeness, accuracy, and conformance to standards.


    • Tracks QR codes and descriptions of all files to be scanned, generally 30-40 boxes at a time.


    • Performs an audit of the documents that have been scanned, page by page, with the physical hard copy files to ensure accuracy. Coordinates the approval of the destruction of the physical files.


    • Completes traditional on-site scanning technician responsibilities with special projects.


    • Utilizes computerized data entry equipment and various word processing, database, and file maintenance programs to enter, store and retrieve information.


    • Maintains excellent communication with the third-party scanning company to ensure the project remains on trac k and provides detailed status updates to management.


    • Ability to shifts duties q uickly and seamlessly when coverage needs arise.


    • Work independently, be self-motivated, and have exceptional organizational and communication skills, maintain project accuracy, and can work directly with customers.


    • Processes paperwork, assuming responsibility for correctness of spelling, punctuation, grammar, format, and accuracy of information. Establishes and maintains a variety of tangible files, filing and retrieving information as requested or otherwise necessary. Provides general administrative and clerical support for program staff.


    • Other duties and responsibilities as assigned.


    QUALIFICATIONS:

    Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

    Minimum Qualifications:

    Experience: Some experience with document scanning, document auditing, administrative or customer service facing role .

    Education: High School Diploma or GED

    *Note: An equivalent combination of education and experience is acceptable.

    Preferred knowledge, skills and abilities :

    • Solid MS Word & other office 365 suite experience


    • Good verbal & written communication skills


    • Strong Customer Service Focus


    • Computer and data entry skills


    • Strong Attention to detail and critical thinking


    • Must be able to work independently with minimal oversight


    • Ability to handle difficult customers with grace


    • Ability to change tasks quickly and efficiently


    • Ability to lift up to 50 pounds to include items such as: boxes and files


    Additional Job Information:

    • Criminal History and MVR Background Checks are required for every position.


    • Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.


    • In any materials you submit , you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.


    • All Jefferson County Employees must apply through their internal profile.


    APPLICATION:

    Qualified applicants are encouraged to apply immediately . All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities



    A resume and cover letter submitted with your application are encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .



    For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

    Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us

    Education:
    High School Diploma
    Experience:
    :

    Certifications:

    Languages:

    Category:
    Administrative, Business Programs and Services
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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