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Job Description
The Job
Arrowhead Regional Medical Center (ARMC) is looking for Enhanced Care Management (ECM) Business Systems Analysts to support the Enhanced Care Management (ECM) Program through complex business systems analysis and information technology initiatives. This role focuses on identifying and translating clinical and operational workflows into effective business and technology solutions that support quality improvement, data reporting, and operational efficiency. Incumbents work closely with departmental leadership, Information Technology, Research & Evaluation, County departments, and external vendors to ensure systems meet business needs, security standards, and quality requirements.
Key Attributes:- Analyze, gather, and document business and functional requirements for business applications and information technology projects.
- Translate clinical and operational workflows into system specifications, business rules, and standardized documentation.
- Review and approve system designs and prototypes; develop acceptance criteria and support testing and implementation activities.
- Identify application security and access requirements; assist with security profiles, authorizations, and system controls.
- Develop or assist with cost estimates, cost-benefit analyses, project justifications, and funding requests.
- Test applications and systems; develop system, technical, and training documentation; provide end-user training.
- Perform workflow analysis and identify technology solutions to improve business processes and resolve operational issues.
- Lead or support information technology projects, including establishing priorities, schedules, task assignments, and progress reporting.
- Diagnose system and application issues; recommend and implement effective solutions.
- Coordinate project activities with departmental staff, County departments, vendors, and external agencies.
- Meet with stakeholders to assess IT work requests, define business needs, and facilitate meetings.
- Review, evaluate, and recommend software and IT solutions; assist with Requests for Proposals and vendor evaluations.
- Support and mentor business systems analyst staff; assist with training and project guidance.
- Monitor team performance and project outcomes to ensure compliance with customer requirements, timelines, and resources.
- Perform related duties as assigned.
Enhanced Care Management (ECM)
The Enhanced Care Management (ECM) benefit is a foundational component of CalAIM. ECM is a whole-person, interdisciplinary approach to comprehensive care management that addresses the clinical and non-clinical needs of high-cost, high-need managed care members through systematic coordination of services that is community-based, interdisciplinary, high-touch, and person-centered.
*This recruitment may be used to fill other Business Systems Analysts-Contract vacancies as they occur*
The contract position receives the following benefits:- Holiday leave
- Sick leave
- Vacation leave
- Participation in the County's PST retirement system
- Eligible to participate in the County's 457(b) Salary Savings Plan
- Eligible to participate in the Dependent Care Assistance Plan
- Eligible to participate in the Flexible Spending Account
CONDITIONS OF EMPLOYMENT
Appointment: This is a contract position which does not obtain status as a regular County employee. Working as a contract employee does not preclude you from applying and competing for Regular positions within the County (Refer to the County of San Bernardino website for current open recruitments).
Pre-Employment Process: Applicants selected for these positions must pass a background investigation which includes drug testing, fingerprinting, and verification of employment history.
Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Candidates must meet both the Education and Experience requirements:
EXPERIENCE: Two (2) years of full-time experience performing IT business systems analysis or information systems analysis, including four (4) of the following areas: requirements gathering, end user acceptance testing, process mapping, workflow diagramming, documenting business rules, feasibility studies, and cost/benefit analysis.
Be sure to indicate all qualifying experience in the work history section of your application, as well as in responses to the supplemental questionnaire.
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EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework in information technology, computer science, business administration or a closely related field. A list of coursework is required unless you have a bachelor's degree in a qualifying field.
Substitution: One (1) year of additional qualifying experience may substitute for the required education.
Desired Qualifications
The ideal candidate will have hands-on experience solving technical issues, interacting with end users and program developers.
Selection Process
Application Procedure : Applications will be accepted until a sufficient number of qualified applications are received. To receive priority consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.
There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include in your application and supplemental questions your experience in meeting the minimum requirements.
All communications regarding the selection process will be via e-mail. Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment. Check your GovernmentJobs account for notifications.
Update your firewalls to allow e-mails from San Bernardino County through governmentjobs.com. Update your Spam, Junk, and Bulk settings to ensure it will not spam/block/filter communications from e-mail addresses with the following domain "@hr.sbcounty.gov". Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records.
If you require technical assistance, follow this link to review the Government Jobs online applicatio n guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application.
EEO/ADA : San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference : Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .
For more important details, review the Applicant Information and County Employment Process .
Contract Employees
Specific benefit information can be found in the job announcement or your employment contract. Detailed benefits information can also be viewed on the County's Employee Benefits and Services Division website at hr.sbcounty.gov/employee-benefits/benefits-occupational-unit/ .
Closing Date/Time: 2/6/2026 5:00 PM Pacific - Analyze, gather, and document business and functional requirements for business applications and information technology projects.
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ABOUT THE COMPANY
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San Bernardino County
Show moreSan Bernardino County is located in the heart of Southern California, home to over 2 million residents, encompassing 20,160 square miles from the Nevada State line and the Colorado River to the LA County line. This gives San Bernardino County a diverse climate and geography, from mountains as high as 11,502 feet, to the desert as low as 181 feet, and beautiful valleys in between. Pristine lakes and rivers, snow-capped mountain resorts, flowering deserts, and many other family-oriented recreational attractions take advantage of the natural assets of the area, most within an hour's drive. Families enjoy affordable housing, excellent schools, colleges and universities, and easy access to airports, hospitals, libraries, and parks. The County provides a safe, clean and healthy environment for residents. A variety of shopping and business opportunities abound, in this, the largest County in the contiguous United States.
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