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Job Description
JOB SUMMARY
The Utilities Customer Service Clerk facilitates utility billing and collections operations by providing customer service, processing payments, and maintaining accurate account records. This position supports service order requests, responds to inquiries, and ensures timely and accurate posting of utility transactions to promote efficient service delivery and customer satisfaction.
ESSENTIAL FUNCTIONS
The following list highlights the main responsibilities of this position. While it covers the core tasks, it may not include every duty that could be assigned. Employees may be asked to take on other responsibilities as needed to support the team and department.- Responds to customer inquiries regarding account balances, deposits, service connections, disconnections, and billing issues.
- Processes utility payments received in person, by mail, or via drop box; posts transactions accurately.
- Creates, updates, and maintains customer account information; processes service orders for new connections, move-ins, and move-outs.
- Assists with account adjustments, credits, refunds, and balance transfers.
- Generates billing corrections, NSF letters, and verification reports as needed.
- Performs routine clerical tasks including data entry, filing, copying, and faxing.
- Provides support for departmental staff and performs other duties as assigned.
MINIMUM REQUIREMENTS & PREFERRED QUALIFICATIONS
MINIMUM REQUIREMENTS- High school diploma or GED equivalent required.
- One (1) year of customer service or clerical experience.
- A valid Texas driver’s license with an acceptable driving record.
PREFERRED QUALIFICATIONS- Experience in utility billing or a municipal customer service environment.
- Proficiency in Microsoft Office and billing software systems.
KNOWLEDGE, SKILLS, AND ABILITIES- Knowledge of utility billing processes and rate schedules.
- Strong customer service and communication skills.
- Ability to maintain accurate records and process transactions efficiently.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
COMPETENCIES AND ENVIRONMENT
PHYSICAL DEMANDS
This position requires lifting up to 25 pounds occasionally. Frequent activities include sitting, handling, fine dexterity, vision, hearing, and talking. Occasional activities include standing, walking, pushing/pulling, reaching, and bending. Rare activities include climbing, balancing, and using foot controls.
WORK ENVIRONMENT
Work is primarily performed in an office setting with extended periods of sitting and frequent interaction with the public.
The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide
BENEFITS
Medical, Dental & Vision Coverage- United Healthcare
- Choice Plus PPO Plan
- Prescription Drug Plan
- Wellness Initiatives
- Virtual Doctor Visits 24/7
- Dental Plan
- Davis Vision Insurance
- Base Vision Plan
- Premium Vision Plan
- Laser Vision Correction discounts
- Texas MunicipalRetirement System (TMRS)
- Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA
- Flexible Spending Accounts
- City paid Life and AD&D Insurance
- Voluntary Life, AD&D and Long Term Disability insurance
- Employee Assistance Program
- Vacation
- Sick Leave
- Holidays
- Longevity Pay
- Tuition Reimbursement
- Activity Center Membership
- Direct Deposit
The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.
Closing Date/Time: 2/6/2026 11:59 PM Central -
ABOUT THE COMPANY
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City of San Marcos, TX
Show moreThe City of San Marcos is dedicated to providing excellent service to our residents and maintaining our high quality of life. Business, industry, education, retail, and government make up the backbone of the San Marcos economy. The City of San Marcos works closely with all of our community partners to help our community become a thriving, job-producing city with opportunities for all.
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