Systems Administration Technician

Job Location:

• The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

Why you’ll love this position:

The Systems Administration Technician will be responsible for providing technical support for a wide range of complex enterprise email systems and advanced technologies. This includes the design, implementation, administration, and support of the State's enterprise email and messaging systems, ensuring reliability, security, and compliance with organizational policies and regulatory requirements. The Systems Administration Technician will work closely with agency stakeholders, vendors, and internal IT divisions to deliver secure, efficient, and scalable email services. This person will provide outstanding customer service and technical guidance to ensure the efficient operation of information systems that support the State of Missouri's email-related platforms. The Systems Administration Technician must be well-versed in technology concepts, be innovative, well-organized, self-motivated, and enjoy working in a team environment.

• Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.
  
  
• The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD), in the Enterprise IT Operations, Email Services Team.

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

This position will provide technical support for the following enterprise email and messaging solutions:

• Email Relay Services - Proofpoint On-Premises Systems, Proofpoint On-Demand, Proofpoint Secure Email Relay, Amazon Simple Email Service (SES).
• Legal Email Discovery - Relativity and Discovery Accelerator Email Search and Review.
• Email Authentication - Domain-based Message Authentication Reporting & Conformance (DMARC) and Email Fraud Defense (EFD).
• Exchange Email Services - Microsoft 365 Exchange and On-Premises Exchange Systems.
• Enterprise Vault email archiving and journaling.

In addition, this position will be responsible for:

• Collaborating with State agency users, legal representatives, vendors, and other ITSD teams to implement effective and compliant email-related technology solutions and provide support.
• Planning, coordinating, and implementing technology initiatives, upgrades, system improvements, and disaster recovery processes in accordance with established timelines and change management procedures.
• Ensuring system maintenance, updates, and security patches are performed in compliance with ITSD operational standards and best practices.
• Assisting with escalated complex email-related incidents, working with the ITSD Client Engagement Services team on resolution efforts.
• Maintaining current knowledge of emerging email technologies, security protocols, and information technology industry trends.
• Determining innovative recommendations for future technology enhancements.

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and professional experience.
• Demonstrated experience with administering and supporting enterprise information technology systems.

• Strong analytical, problem-solving, and decision-making abilities.
• Strong technical troubleshooting skills.
• Excellent communication and interpersonal skills with the ability to collaborate and work with technical and non-technical teams.
• Proven ability to handle multiple priorities, projects, and deadlines in a complex enterprise environment.
• Experience working with legal, compliance, or records management teams on email discovery and retention processes preferred.
• Experience with Microsoft Exchange (M365 and On-Premises) and Proofpoint technologies preferred.
• Intermittent after-hours work will be required to meet project deadlines and implement system changes.
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Knowledge of operating systems and applications. Knowledge of cybersecurity issues and preventative methods. Ability to troubleshoot hardware and software. Ability to research, collect, and analyze network performance.

The classification for this position is classified as Systems Administration Technician ; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

If you have questions please contact: ITSDRecruiting@oa.mo.gov

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• State of Missouri

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