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Job Description
Customer Service Representative (Call Center)
(This is not a remote work position)
DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Help the Missouri taxpayers by answering their questions and resolving their business and individual tax issues through live chats, emails and phone calls. You will do a variety of things some of which are: resolve business and individual tax issues, help businesses obtain their license; run tax compliance checks; issue No Tax Due statements, establish individual and business payment plan agreements and much more.
This position requires the ability to multi-task, utilizing communication skills and multiple computer systems. If you like a rewarding, fast-paced environment, enjoy helping people and providing excellent customer service, with the possibility of advancement, apply today.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:- Research and resolve tax issues for both internal and external customers
- Collect delinquent taxes through the use of multiple collection tools
- Interact with customers via telephone, email, live chat, in person, and written correspondence
- Analyze customers’ reasons for calling and then recommend process improvements
CORE COMPETENCIES NEEDED:- Attention to Detail
- Clear Communication
- Computer Literacy
- Multi-tasking
- Reliable
- Self-motivated
QUALIFICATIONS:- Possess high school diploma or high school equivalency certification
- Six or more months of experience in clerical or general office support work
- Proficient computer skills
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
The State of Missouri is an equal opportunity employer. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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