Senior Library Service Specialist - Youth

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED

Division: Customer Experience
Section: Neighborhood Libraries
Workday & Hours: Monday - Sunday - 8a.m. - 8p.m. (varies)
*Includes evenings and weekends

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking creative, team-oriented people with a passion for customer service to work as Senior Library Service Specialist in Neighborhood Libraries. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds

The Senior Library Service Specialist - Youth will:

• Provide customer service at public service desks and by phone.
• Provide innovative programming in the library for youth of all ages including story times, arts & crafts, STEM, library tours, video gaming, and after school time.
• Create a welcoming and safe environment for youth and their families.
• Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.
• Promote library services and programming both for the assigned location and systemwide.
• Collaborate with community groups through outreach to enhance and promote library services and programs.
• Assist with the collection maintenance, weeding and use of the collection and shelve and retrieve library materials.
• May serve as the assistant manager or person in charge in the absence of the manager.
• Evening and weekend (Saturday and Sunday) shift work is required.
• Perform other duties as assigned.

WORKING CONDITIONS
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. Must be able to move freely throughout the library to file/retrieve library materials.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree.

EXPERIENCE REQUIREMENTS
One (1) year of professional/paraprofessional experience in library, information services, or education is required.

SUBSTITUTION: Associate’s degree and three (3) years of professional/paraprofessional experience in library, information services, or education OR five (5) years professional or paraprofessional experience in library, information services, or education may be substituted for the education requirement.

LICENSE REQUIREMENTS - None

PREFERENCES

Experience providing programming and services in a library setting.

• Comfortable working with diverse populations.
• Strong interpersonal, communication, problem-solving, and organizational skills
• Ability to work in a collaborative team environment; •
• Experience using the MS Office Suite and OneDrive and electronic devices such as e-readers and tablets and other technologies.
• Experience in working with data and preparing statistical reports.
• Experience in training staff.
• Bilingual (Spanish and English) is preferred.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 16

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call 832-393-1472).

If you need special services or accommodations, call 832-393-1472. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 11/28/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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