Customer Service Representative I - VFH

POSITION OVERVIEW

Applications accepted from: ALL PERSONS
Job Classification: Customer Service Representative I
Department: ARA
Division: Regulatory Permitting
Reporting Location: 1002 Washington Ave
Workdays & Hours: M-F, 8 A.M.-5 P.M.*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Provides direct customer service by phone, email and in person related to various vehicle for hire permits. Researches, analyzes, and resolves customers’ issues and inquiries as related to vehicle for hire. Performs data entry tasks in accordance with Vehicle for Hire Section data entry procedures. Performs general clerical functions including copying, scanning, and filing. Performs other duties as assigned. The candidate should have strong inter-personal skills, be able to articulate departmental policies and have a proven track record in basic administrative skills.

WORKING CONDITIONS
Position is physically comfortable with occasional periods of stooping, bending and/or light lifting of materials up to 10 pounds.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:
Six months of administrative or customer service related experience is required.
Substitution: An Associate’s degree may be substituted for the experience requirement.

PREFERENCES

Preferences will be given to those applicants with demonstrated experience in customer service; experience processing permits and licenses.

Bilingual - English/Spanish

Must be available to work occasional weekends and evenings.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
Bilingual Skills Test - Spanish (if a bilingual candidate)

SAFETY IMPACT POSITION NO

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6214.

If you need special services or accommodations, please call (832-393-6214) TTY 7-1-1.

If you need login assistance or technical support, please call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

EOE - Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 11/4/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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