Systems and Cloud Engineer

Description

Join Our Team and Make an Impact!
Classification: Non- Exempt

The Sacramento Housing and Redevelopment Agency (SHRA) is looking for a Systems and Cloud Engineer to join the IT department. The Systems and Cloud Engineer works as part of a team to provide robust, reliable, and secure: LAN/WAN and cloud infrastructure for the Agency. SHRA employees have the opportunity to perform meaningful and impactful work for an agency dedicated to providing affordable housing in the most impacted region of the nation.

Why Join SHRA?
SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits.

SHRA's great benefits include:

• Alternate 9/80 Work Schedule: Enjoy a two-week schedule of nine 9-hour days with every other Friday off, giving you more long weekends to relax and maintain work-life balance.
• CalPERS Pension Retirement: Secure your future with a robust retirement plan. CalPERS is the largest public pension fund in the US.
• Comprehensive Health Benefits: Free Medical and Dental insurance for full family (through CalPERS) and free vision insurance for up to Employee +1
• Generous Paid Time Off Package: 12 paid holidays, 3 floating holidays, 2 weeks of vacation per year
• Tuition Reimbursement up to $5,250/year: SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program.
• Free Downtown Parking subsidy for eligible employees
• Professional Development opportunities

This position is Full-Time - In Office in Sacramento, CA. However; the Agency operates on a 9-8-80 Work Schedule which provides work-life balance for all with every other Friday off!

Education & Experience

Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Agency. A typical way to obtain the knowledge and abilities would be:

Experience: Minimum of 7 years of IT work experience designing, installing, and maintaining complex IT systems.

Education : Bachelor’s Degree from an accredited four-year college or university with a major in network engineering, management information systems, computer science, or a closely related field.

Required skills:

• Systems Administration of physical and virtual server environments
• Working Knowledge of Cloud Services: Office365, Azure, and AWS
• Strong understanding of Azure AD, DNS, Windows Servers, Firewalls, Switching, VPN
• Expertise in Microsoft servers - including 2016/2019, 2022 - 2025
• Working knowledge of business backup and disaster recovery solutions
• Excellent written and verbal communication skills
• Technical support and services for users with varying levels of technology experience
• Self-starter and takes initiative in completing tasks and projects
• Ability to project a professional, friendly image over the phone and in person
• Ability to analyze and solve problems quickly and completely

Preferred skills:
Proficiency in Microsoft MFA, Defender, Purv
Proofpoint email security or other cloud-based email security platforms
Vendor management experience, especially with Security MSPs

Ability to:
Perform duties independently under general, minimal supervision
Manage time and set priorities amidst multiple tasks and deadlines
Manage complex projects and coordinate multiple tasks
Maintain confidentiality and discretion.
Establish and maintain effective working relationships with internal and external clients.

Other Requirements : May be required to take and successfully pass a pre-employment physical examination.

Job Duties & Responsibilities

Note: The following duties are typical of those performed by incumbents in this class. Other related duties may be performed. Not all duties listed are necessarily performed by each individual. Placement at the Systems and Cloud Engineer level requires demonstrated experience and competency in performing a majority of the duties listed here .

Complex Problem Resolution
Troubleshoot and resolve system hardware, software, and network issues
Monitor industry trends and developments for possible agency application
Assume responsibility for security issues: physical, network, virus, and data center
Coordinate Internet/Intranet access and ISP vendor problem resolution
Document and communicate problem resolutions to other IT staff

Technology and Architecture Planning
Design and implementation of on-premises, hosted, and cloud solutions Provide and maintain network architecture documentation and charts
Design and build networks that allow the organization to grow
Assist with long-term technology planning
Maintain and implement cloud technology
Design, recommend and implement network upgrades
Perform capacity planning and monitoring of network, cloud, and server resources

Operations
Oversee day-to-day operations of network, cloud, and server system
Conduct annual contract review and approval
ReviewandapprovehardwareandsoftwarerequisitionsforITandotherdepartments Obtain and review vendor certifications for network software and hardware
Consult with other departments on technology issues, questions, needs
Ensure interoperability of network, server, and cloud solutions
Coordinate with other unit leads to make sure that technologies are compatible Coordinate remote access services and connectivity with other agencies

System Administration
Microsoft 365, Azure, and AWS storage administration
Install operating system patches and updates
Provide hardware support and installation
Ensure system back up procedures are functional and followed
Manage and maintain data center security, virtualization, and storage platforms
Maintain network switching platform
Update and manage the agency firewalls

Project Management:
Lead, plan, implement and measure the success of a variety of projects
Develop project plans, assemble teams, make, and monitor project assignments
Use project management tools to schedule tasks and resources
Procure software, hardware, and services required for project implementation Consult with clients on projects and recommend solutions
Modify project as necessary for success
Report on the status of the project to the IT Program Manager

Coordination and Administration Functions:
Assist in coordinating activities on high-level projects or tasks with staff, vendors, and Agency departments
Provide business analysis and feasibility studies and recommend solutions
Provide guidance to other IT staff on technical projects
Monitor quality control procedures
Recommend changes in work processes
Perform project management duties as assigned
Assist in coordinating customer service functions

OTHER DUTIES :

All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.

Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader.

Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability.

SHRA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the United States. We do not offer visa sponsorship at this time. Employment is contingent upon successful completion of a background check, in accordance with applicable laws including the California Fair Chance Act.

In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include:

• 12 paid holidays plus 3 floating holidays
• Agency closure the last full week of December
• 2 weeks of vacation per year with increasing accruals based on years of service
• 12 sick days per year
• Free Medical and Dental insurance for full family (through CalPERS)
• Free Vision insurance for up to Employee + 1
• 3% Supplemental Allowance towards benefits
• CalPERS Pension Retirement
• $50,000 life insurance
• Free downtown parking
• Tuition reimbursement up to $5,250 per year
• Professional Development opportunities

Retirement benefits
Employees who retire with SHRA are eligible for the following CalPERS benefits.

• CalPERS pension
• Free medical insurance after retirement after 20 years of service

Additional benefits

• Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource.
• SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans.
• SHRA strives to provide a work-life balance to all employees. In addition to generous paid leave benefits, SHRA employees work a two-week schedule of nine 9-hour days with every other Friday off.

Closing Date/Time: Continuous

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• Sacramento Housing & Redevelopment Agency

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