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Job Description
Administrative Manager - Department of Revenue
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
This senior-level supervisory position will use your leadership skills to oversee the customer service functions of the Driver’s License Bureau. Team members will support others while utilizing their expertise and job knowledge abilities to serve the residents of Missouri.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:- Manage approximately 25-30 employees within the Driver License Bureau Withdrawal Processing Areas and Walk-In Reinstatement Window.
- Learn, understand and exercise independent judgment and initiative within established driver license laws, policies, and procedures.
- Assist with the implementation of new legislation, including preparing fiscal note responses.
- Collaborate closely with external partners and vendors to align strategies and optimize results.
- This position requires skills necessary to analyze data and make data-driven decisions that align with the organizational objectives and goals of the Department.
- Gather and analyze data related to the quality and performance of customer service team members.
- Hold monthly Engage 2.0 conversations while providing coaching and training opportunities.
QUALIFICATIONS:
5-7 years of relevant experience and 2-4 years of supervisory experience. (Substitutions may be allowed.)
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
The State of Missouri is an equal opportunity employer. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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