CUSTOMER SERVICE REPRESENTATIVE II

POSITION OVERVIEW

Applications accepted from: All Persons interested

Job Classification: CUSTOMER SERVICE REPRESENTATIVE II

Posting Number: 37048

Division: COURT OPERATIONS

Reporting Location: 1400 Lubbock, and All Satellite Locations

Workdays & Hours: Monday - Sunday* All Shifts, days, and holiday*

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Municipal Courts currently has an employment opportunity available for a Customer Service Representative II for individuals who are self-motivated, customer service-oriented, have attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:

• Function in a lead capacity or serve as a shift leader supervising clerks in assigned areas.
• Provide a professional level of customer service by utilizing efficient problem-solving techniques to address customer concerns and inquiries.
• High level of direct contact with the public, attorneys, court staff and law enforcement.
• Courtroom support of assigned Judge. Duties may include review and process of daily dockets, entry of judicial decisions / court actions into Court’s case management system.
• Perform general clerical functions using a variety of software applications to generate reports.
• Data entry of incoming citations including coding and researching records.
• Processing of bond forfeitures and administrative duties related to bond administration.
• Interface with law enforcement officials for the verification of warrants and notifications.
• Periodic rotation to alternate Court locations and / or sections
• Must be willing to submit to annual background checks.
• May include weekends and holidays
• Other administrative and customer service-related responsibilities as assigned.
• Must be willing to submit to annual backgrounds check.

***Please know that this position is designated as a Tier 1 employee and the selected candidate may have to work during inclement weather conditions***

WORKING CONDITIONS

General office setting. May require long periods of standing or sitting. Must be able to work any day, shift, weekends and/or holidays as needed. Must be able to travel to another court location on short notice.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a High School Diploma or GED

EXPERIENCE REQUIREMENTS

One or more years of related experience is required

Associate degree may be substituted for up to two years of experience.

LICENSE REQUIREMENTS

None.

PREFERENCES

Preferences shall be given to candidates that are bilingual in Spanish and have:

• Clerk Certified by the TMCEC / TCCA
• Bilingual in Spanish
• Familiar with CSMART
• Documented heavy data experience.
• Heavy customer service experience as well as knowledge of court policies and procedures.
• Strong working knowledge of CSMART and its functionalities
• Excellent verbal and written communication skills.
• One (1) or more years of court clerk experience

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION NO

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-72 38.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

If you need special services or accommodation, please call 832-393-72 38 TTY 7-1-1.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 9/5/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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