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Job Description
Associate Customer Service Representative -Processing Bureau Applications/Payments
Department of Revenue
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Our team focuses on processing business tax returns and documents in a timely manner. We are team oriented, goal driven and value strong communication and typing skills, as well as a problem-solving experience. You will gain satisfaction from assisting Missouri's taxpayer for business registration along with payments and individual income tax payments.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
• Review applications to create Missouri Tax Identification numbers.
• Complete data entry tasks to input tax return figures and taxpayer information.
• Research and correct business tax returns to ensure timely processing.
• Correspond with both internal and external customers about tax processing.
• Assist tax payers with filing issues and promote electronic filing options, via phone and e-mail correspondence.
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Reliable
Self-Motivated Attention to Detail Clear Communication
QUALIFICATIONS:
• Possess a high school diploma or high school equivalency certificate, and
• Six or more months of experience in clerical or general office support work
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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