Public Information Representative, Senior - Housing Department

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and revitalize our community through housing and neighborhood investment. With an operating budget of approximately $119 million annually and 112 employees, the Department administers multiple local, state, and federal funds. We are committed to fostering a diverse, inclusive work environment prioritizing social & racial equity and inclusion.

Position Duties

The Housing Department is currently seeking to fill 1 full-time senior Public Information Representative vacancy in the Communications Division. Salary range for this classification is: $130,472.16 - $158,951.52. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

Position Duties:

The Housing Department is looking for a Senior Public Information Representative. The Housing Department addresses complex societal issues, including homelessness, affordable housing, and fair housing. Our audiences range from ordinary citizens to elected officials, and from nonprofits to advocacy groups. If you want to do meaningful and fulfilling work, utilizing every bit of creativity you possess, then this is the job for you.

This position will give you the opportunity to make a difference in the lives of real people while you have fun and collaborate with many internal and external stakeholders. Our team needs an individual who is excited to help educate the public about programs, projects and initiatives the City undertakes to address homelessness and make housing more accessible to everyone.

Please note, fluency in Vietnamese, Spanish, or Mandarin is preferred.

Within our Communications Team, you will:

• Play an important role in helping the Housing Department share success stories and tell stories about the Department’s efforts to address homelessness to the public, City Council and a wide range of stakeholders;
• Provide graphic design services for the entire Department, including signage, brochures, mailers, flyers, and presentations;
• Develop content for our Department social media channels, website, and SharePoint site;
• Support public outreach via email ;
• Develop and publish social media to inform the public of the Department’s accomplishments
• Create social media strategy aligned with other City departments and housing partners
• Manage the Department photo library;
• Manage the Department style guide and ensure all visuals produced by the Department comply with the City brand guidelines;
• Translate data and statistics in coordination with Department data team about homelessness and affordable housing into relatable content that tells compelling stories via infographics and images;
• Support multidisciplinary project teams that include policy experts and project managers from within and outside the Housing Department;
• Produce the Department annual report (e.g., Rent Stabilization Program, Homelessness Response Team);
• Support the Department language access program and work with the City Manager’s Office to ensure compliance with citywide language access policies.

Your Mindset and Approach

• You are open-minded, curious and optimistic.
• You are agile and can be both scrappy (to move fast) and detail-oriented (to go deep).
• You have a contagious and positive work ethic.
• You take on tasks and challenges with high energy and you can be counted on to complete projects on time.
• You have a passion for storytelling.
• You have a proven history of working well in team situations and collaborating productively.
• You are knowledgeable about affordable housing, homelessness, local or state government and/or public policy.

Minimum Qualifications

Education:

Bachelor’s degree from an accredited college or university in the fields of journalism, communications, advertising, marketing, public relations, public administration, or closely related fields.

Licensing Requirements:

• Valid California driver’s license may be required.

Experience: Four (4) years of increasingly responsible public information, marketing, or public relations experience

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise: Demonstrates knowledge of, and experience with, applicable professional/technical principles and practices of communications and public relations, including professional experience in some combination of graphic design, content creation, branding, language accessibility, and website and social media content development.

-Familiar with best practices in social media, content creation, and data reporting.

Communication Skills: Effectively convey information and express thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to all ideas and thoughts.

Collaboration: Develops networks and builds alliances, engages in cross-functional activities.

Political Skill: In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization.

Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

-Can navigate complex, at times, controversial topics calmly and effectively.

Project Management: Ensures support for projects and implements department's goals and strategic objectives.

Supervision: Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness

Analytical thinking: Approaches a problem or situation by using a logical, systematic, sequential approach.

Multi-Tasking: Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

Social Awareness: Demonstrates the ability to read or sense other people’s emotions and how they influence the situation of interest or concern; demonstrates empathy and organizational awareness.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Jessica Delgado at Jessica.Delgado@sanjoseca.gov

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 9/3/2025 11:59 PM Pacific

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• City of San Jose

• 408-535-1285

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