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  • Associate Customer Service Representative

    Jefferson City, Missouri United States State of Missouri Full Time $34,999.68 per Year Oct 09, 2025
    State of Missouri Employer:

    State of Missouri

    Build the Missouri of tomorrow. Ensure a strong foundation today. Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.  No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!

    Apply Now View job Employer Profile

    Job Description

    Associate Customer Service Representative - (Income Tax/Quality Review)

    Department of Revenue

    DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs

    HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

    This is a technical position within the Income Tax Bureau of the Taxation Division. Successful candidates are analytical thinkers, capable of problem solving & identifying process improvement opportunities. They will also possess a background in customer service & proven attention to detail. There are many opportunities for advancement within the DOR & we are often looking to this position class to promote those who display positive leadership qualities.

    The State of Missouri is an equal opportunity employer.

    DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

      ◦ Working with individual income tax returns, corporate income tax returns, & property tax credit claims
      ◦ Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters
      ◦ Sorting & distributing correspondence
      ◦ Responding to customer inquiries through telephone calls, e-mails, & written correspondence
      ◦ Processing returned refunds


    CORE COMPETENCIES NEEDED:

    Reliable Computer Literate Effective Writing

    Self-motivated Detail Oriented Clear Communication

    QUALIFICATIONS:

      ◦ Possess a high school diploma or high school equivalency certificate.
      ◦ Proficient computer skills


    More reasons to love this position:

    The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

    PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

    The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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