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  • Utility Services Supervisor

    Austin, Texas United States City of Austin, TX Full Time Sep 17, 2025
    City of Austin Employer:

    City of Austin, TX

    The City of Austin This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.  Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.  The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.  Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.  There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone. City Government The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.  The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.  The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

    Apply Now View job Employer Profile

    Job Description

    JOIN THE CITY OF AUSTIN TEAM

    At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

    What Makes the City of Austin Special?
      ◦ Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

      ◦ Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.

      ◦ Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

      ◦ Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

      ◦ Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

      ◦ Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

      ◦ Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

      ◦ Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.



    By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

    Under general direction, this position supervises the operations and activities of personnel in the administration of City services.

    Job Description:

    Purpose:
    Purpose:
    Under general direction, this position supervises the operations and activities of personnel in the administration of City services.

    Duties, Functions and Responsibilities:
    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
      ◦ Develops, revises, and implements standard operating practices, policies, and procedures for the section/division.

      ◦ Assists customers in obtaining and maintaining efficient services, and to educate and inform consumers in the conservation of utilities.

      ◦ Determines goals, objectives, and resource requirements for activities within the division.

      ◦ Develops, implements, and manages inventory control programs to minimize loss of equipment, consumption, and revenue.

      ◦ Provides technical advice and assistance to employees, City management, contractors, and citizens.

      ◦ Coordinates division activities with other divisions and departments.

      ◦ Prepares financial summaries, performance measures, data, and reports for management review.

      ◦ Monitors the functions of researching and investigating utility billing records and various technical metering records to assess fees and charges from meter tampering, equipment failures, and billing errors.

      ◦ Plans, develops, implements and conducts on-going education and in-service training programs for employees and citizens.



    Responsibilities - Supervisor and/or Leadership Exercised:
    Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

    Knowledge, Skills, and Abilities:
    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
      ◦ Knowledge of rate structures, utility usage, and conservation methods.

      ◦ Knowledge of utility conservation methods and procedures applicable to commercial, industrial or residential uses.

      ◦ Knowledge of fiscal planning and budget preparation.

      ◦ Knowledge of supervisory and managerial techniques and principles.

      ◦ Skill in oral and written communication.

      ◦ Skill in using computers and related software.

      ◦ Skill in data analysis and problem solving.

      ◦ Skill in planning and organizing.

      ◦ Skill in handling multiple tasks and prioritizing.

      ◦ Ability to calculate services and rate classification for commercial, industrial or residential applications.

      ◦ Ability to work with frequent interruptions and changes in priorities.

      ◦ Ability to establish and maintain good and working relationships with City employees and the public.



    Minimum Qualifications:
    Graduation from an accredited high school or equivalent, plus six years (6) years providing customer service to commercial, residential, or industrial utility customers, two (2) years of which were in lead or supervisory capacity.

    Licenses and Certifications Required:
    Texas Class C Driver License.

    Preferred Qualifications:
      ◦ Experience with related software applications such as Customer Care & Billing (CC&B), AMANDA and Mobile Workforce Management.

      ◦ Experience handling customer escalations.

      ◦ Experience processing utility service orders.

      ◦ Experience using Microsoft applications, including Word, Excel, Outlook, and Teams.

      ◦ Experience developing, revising, and implementing standard operating procedures, practices, and policies.

      ◦ Experience extracting data from multiple database applications, creating detailed and comprehensive spreadsheets and documents.

      ◦ Experience communicating and presenting written and oral summaries to management.

      ◦ Experience leading a team to provide quality and timely Field Operations work, including using data analysis for scheduling, forecasting, and tracking field work.

      ◦ Experience using data and analytics to influence actionable data-based decisions to improve quality, employee, team and/or organizational performance.

      ◦ Well-organized time management skills including the ability to shift priorities with minimal impacts to day-to-day operations.



    Notes to Candidate:

    The Utility Services Supervisor supervises the Distribution Services and Metering Dispatch offices. Key responsibilities include:

    Overseeing day-to-day operations of business units responsible for controlled outage scheduling, job readiness, residential after-hours appointments, crew assignments, and skills assessments for crew staff. Work Management for both business units’ field activities which include scheduling of CT service work, inspection, maintenance, solar, shared solar, meter installation, and creation of meter load profiles in CC&B. Resolving escalations with internal and external customers, managing electric releases from City inspections, and overseeing the scheduling and coordination of 30 field service crew members. Reviewing and dispositioning of To Do orders, coordinating with various Austin Energy divisions and external City departments. Responsible for new and existing programs with meter exchanges, contractor disconnect and demolition projects. Leading work group projects, assigning tasks, supervising the completion of work, and reporting findings to manager. Preparing and delivering performance appraisals to direct reports. Creating reports to show performance measure trends and staff progress for management review. Performing routine and ad hoc financial audits for direct reports.

    Location: St. Elmo Service Center, 4411 Meinardus Drive, Austin, Texas

    Days and Hours: Monday-Friday 7:00 am to 4:00 pm. Other hours outside of normal work schedule may be required.

    Salary: Commensurate depending on qualifications and experience.

    Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

    Assessments:
    Your skill level in some of the competency areas for this job may be assessed through skills testing. Candidates moving forward in the interview process will receive information and instructions for preparing a short presentation to be given as part of the interview process.

    Essential:
    This has been designated as an Essential Employee position. In the event of a city-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

    EMPLOYMENT APPLICATION:
      ◦ The City of Austin employment application is an official document; incomplete applications will not be considered.

      ◦ Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

      ◦ The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

      ◦ Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fi elds that are not applicable.

      ◦ Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.



    IF YOU ARE SELECTED AS A TOP CANDIDATE:
      ◦ Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

      ◦ If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

      ◦ This position requires a criminal background investigation.



    Fair Labor Standards Act:
    This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation.

    Important Note to Applicants:
    Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

    We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

    EEO Statement for City of Austin:

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    Closing Date/Time: 2025-10-16
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Top Utilities Jobs and Career Opportunities

Top Utilities Jobs and Career Opportunities
 

Utilities Industry Overview

The utility industry is crucial in providing essential services that power modern life, such as electricity, natural gas, water, and wastewater. These services keep communities running smoothly and ensure the well-being of millions of people.

Public utilities are central to the daily lives of individuals and businesses alike, whether they power homes, ensure clean drinking water, or treat wastewater.

As a public utility, the industry’s commitment extends beyond profits to community service, offering reliability and efficiency in everything it does. This sense of purpose makes the utility industry attractive for job seekers looking for opportunities that combine stability with the opportunity to make a real impact.

From roles in natural gas to wastewater services and other areas, the industry offers various positions that span technical, managerial, and customer-focused jobs.

 

Job Opportunities in Utilities

If you’re looking for a career that offers long-term stability, the utility industry provides diverse job opportunities in various fields, such as engineering, operations, finance, human resources, and customer service.

Utilities are an essential service, so many organizations—whether public utility companies, private firms, or government agencies—are always looking for qualified individuals to fill key roles.

Here are some of the typical areas where job opportunities can be found:

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  • Engineering: Engineers in utilities design and maintain the complex systems that provide gas, electricity, and water services. These roles may include electrical, mechanical, and civil engineering positions.
  • Operations and Maintenance: Operations teams ensure systems function smoothly, dealing with issues in real-time and coordinating maintenance to prevent downtime.
  • Customer Service: Customer-facing roles include helping individuals and businesses with utility services, providing information, troubleshooting issues, and handling billing inquiries.

You can search for job opportunities by location, job title, or company, making it easier to find a role that suits your interests and expertise.

 

Career Paths and Advancement

The utility industry offers job opportunities and supports long-term career growth. Many companies in this sector invest heavily in their employees, providing training and development opportunities that allow individuals to build skills over time. Whether you’re interested in climbing the ladder to management or expanding your knowledge in a specialized area like engineering or finance, the utility industry encourages ongoing learning.

Common career paths include:

  • Engineering Careers: You can start in a junior engineering position and work your way up to a senior engineer or managerial role, where you would oversee a team of engineers.
  • Operations Management: Operations roles often lead to leadership opportunities, where employees manage teams and systems to ensure the reliability of services.
  • Human Resources and Management: For those with skills in managing people and resources, there are opportunities to move into human resources and upper management positions responsible for policy, hiring, and employee retention.
category066-image-002-careers-in-governmen

With these opportunities, employees can expand their careers while gaining new skills, making the utility industry a dynamic and rewarding space for career advancement.

 

Human Resources and Company Culture

When evaluating a career in utilities, it’s essential to consider the company’s human resources policies and overall culture. Most utility companies strive to create a community-oriented atmosphere with a strong focus on teamwork, collaboration, and safety.

category066-image-003-careers-in-government

Utility companies often provide comprehensive benefits, including health insurance, retirement savings plans, and generous paid time-off policies. These packages make the industry competitive when compared to other sectors. Additionally, most companies offer employee training programs to ensure everyone has the skills necessary to thrive and progress within the company.

Understanding the application process can also help. When applying for utility roles, expect a structured process, including online applications, assessments, and multiple interviews. Given the importance of these companies’ services, the hiring process is often thorough, but it also ensures a good fit between the candidate and the company’s culture.

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Featured Utility Jobs

If you’re interested in taking the next step, here are a few featured job opportunities in the utilities industry:

  • Electrical Engineer: Focused on designing, developing, and maintaining electrical systems that power communities. The salary range can vary but is generally competitive, with benefits such as health insurance and retirement plans.
  • Operations Manager: Responsible for overseeing the daily operations of utility services like water treatment or natural gas distribution. This role typically includes a robust compensation package and leadership opportunities.
  • Customer Service Representative: Often the first point of contact for customers with utility-related queries, this role requires excellent communication skills and offers entry-level opportunities for growth within the company.

By visiting the human resources page of most utility companies or using job search platforms, you can apply for roles directly. Most companies provide a seamless online application process that allows candidates to submit resumes and track application progress.

 

Benefits and Compensation in Utilities

Utilities companies are known for offering competitive benefits and compensation packages. Here’s what you can typically expect:

  • Health Insurance: Comprehensive plans that cover medical, dental, and vision, along with preventative care services.
  • Retirement Plans: Many companies offer a 401(k) plan with matching contributions, ensuring long-term financial security.
  • Paid Time Off: Employees are often given generous vacation, paid holidays, and sick leave.

Salaries vary depending on the job role and location. Still, jobs in the utilities industry are often considered secure, with ample room for wage growth, particularly as employees advance into more senior roles. Many companies also invest in training and professional development programs, helping employees build the skills they need to move up within the organization.

 

Getting Hired in Utilities

The application process for utility jobs can be straightforward, though it varies from company to company. Many utilities employers provide clear guidelines on how to apply through their website or human resources portal. Typically, this involves filling out an online application, uploading a resume, and potentially undergoing an interview.

Depending on the position, the interview process may involve meeting with multiple team members or department heads. Applicants should be prepared to discuss their qualifications, experience, and how they can contribute to the team’s goals. Often, a skills assessment will be part of the process, ensuring that candidates possess the qualifications for their respective roles.

category066-image-004-careers-in-government

Utilities Industry Outlook and Trends

category066-image-005-careers-in-government

The utilities industry is evolving, particularly with the rise of renewable energy and technological advancements. This shift is opening new doors for job seekers, especially in areas like engineering and operations management, where knowledge of green energy solutions is increasingly in demand. Additionally, companies are emphasizing sustainability and digital transformation more, creating fresh opportunities for forward-thinking individuals.

These advancements also mean that the utility sector is more dynamic than ever, offering job stability and exciting growth opportunities. Whether you’re just starting your career or looking to advance in your field, the utility industry provides a broad spectrum of roles catering to various interests and skills.

In summary, the utility industry offers many career opportunities in engineering, operations, customer service, and management, with competitive compensation and strong benefits packages. Whether you’re interested in training for career growth or exploring the cutting-edge technologies shaping the future of utilities, this industry provides ample opportunities for professional development and job security.

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