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  • Utility Account Analyst

    Austin, Texas United States City of Austin, TX Full Time Dec 21, 2024
    City of Austin Employer:

    City of Austin, TX

    The City of Austin This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.  Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.  The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.  Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.  There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone. City Government The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.  The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.  The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

    Job Description

    Minimum Qualifications
    Education and/or Equivalent Experience:
    • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus four (4) years of experience providing customer service for a utility or another commercial/government organization, or other experience related to the job.
    • Experience may substitute for education up to a maximum of four (4) years.


    Licenses or Certifications:

    None.
    Notes to Applicants

    This position will support the City of Austin Transportation and Public Works Department in the Financial Services Division. The person in this role will research and extract data from the City Customer Billing System to determine requirements for the Transportation User Fee ( TUF ) billing; evaluate site/lot plans and criteria; and provide customer service for citizens on related billing questions.

    The Austin Transportation and Public Works Department ( TPW ) is a highly reliable organization that builds and maintains infrastructure for our community. Our vision is for Austin to be the model for safe, reliable, and sustainable transportation. We value safety, unity, reliability, accountability, integrity, community, and employee fulfillment.

    Travel:
    If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

    Watch the video linked below to learn more about Austin Transportation and Public Works and its role in the region’s mobility landscape.

    Inside TPW : https://www.youtube.com/watch?v=wu4fqWGoH0E

    Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

    Regarding your Application:

    A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.

    Assessment:

    This position may require a skills assessment.

    Close Job Posting:

    Department may close the job posting at any time after 7 days.

    90 Day Provision for Additional Vacancy:

    This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

    Office Location Notes:

    Office location is subject to change based on department needs and programs.

    Austin Transportation and Public Works positions are not at 100% remote operation.

    Video Conferencing Software Technology:

    The Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.

    Pay Range
    $28.29 - $34.80

    Hours
    Monday through Friday, 8:00 a.m. to 5:00 p.m.Hours may vary depending on work demands and business needs.
    Job Close Date 01/06/2025 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 E Ben White Blvd. Austin, TX. 78748 Preferred Qualifications
    Preferred Experience:
    • Experience providing customer service for a utility or another commercial/government organization.
    • Experience using computers and related software (Excel).
    • Experience utilizing automated utility billing systems.
    • Experience making recommendations to facilitate the provision of services to customers.
    • Experience leading projects.
    • Experience communicating (both written and verbally) with staff employees and the public.
    • The ability to travel to more than one work location.


    Duties, Functions and Responsibilities
    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

    Researches utility usage, determines average consumption, verifies and calculates rates, and investigates high costs or other anomalies for possible causes and resolution. Provides innovative and customized usage and billing solutions and recommendations. Extracts data and presents facts to customers providing utility reports, as needed, for management of usage and cost. Researches and determines requirements for subdivision development, re-subdivision, and water and wastewater service extensions. Evaluates site/lot plans, criteria, etc. for a variety of projects, programs, and activities. Manages assigned utility projects from initiation to completion. Maintains, safeguards, and provides original documents of record. Presents arguments and reasoning as an advocate representing the utility in hearings, investigations, examinations, or other arenas where disputes are addressed. Develops, revises, and implements procedures and processes to facilitate the provision of services to customers. Recruits and serves as a point of contact for utility programs. Develops, implements, and delivers training in a variety of formats and venues.

    Responsibilities- Supervision and/or Leadership Exercised:

    May lead others.
    Knowledge, Skills and Abilities
    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Knowledge of the applicable principles, laws, rules, regulations, and practices of utility service operations.
    • Knowledge of City practice, policy, and procedures.
    • Skill in oral and written communication.
    • Skill in using computers and related software.
    • Skill in data analysis and problem solving.
    • Skill in handling multiple tasks and prioritizing.
    • Ability to work with frequent interruptions and changes in priorities.
    • Ability to lead others.
    • Ability to establish and maintain good working relationships with City employees and the public.


    Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
    Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

    Supplemental Questions

    Required fields are indicated with an asterisk (*).
    * The minimum qualifications for this position are graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus four (4) years of experience providing customer service for a utility or another commercial/government organization, or other experience related to the job. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications?
    • Yes
    • No
    * Briefly describe how you meet the minimum qualifications and educational requirements.
    (Open Ended Question)
    * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
    • I acknowledge and understand this position requires a Criminal Background Check.
    * Describe your experience using automated utility billing systems. Please include in your answer the specific position(s) listed on your application in which you used the system(s), the number of years/months of experience, and the role in which you served.
    (Open Ended Question)
    * Describe your experience providing customer service for a utility or another commercial/government organization, or other experience related to the job. Please include in your answer the specific position(s) listed on your application in which you used the system(s), the number of years/months of experience, and the role in which you served.
    (Open Ended Question)
    * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook?
    • No experience
    • Basic: Create/edit simple documents, spreadsheets, and emails
    • Intermediate: Create/edit a variety of documents and spreadsheets, reformat document features such as color, font style and size of text, change page size width, and filter/sort data fields
    • Advanced: Create/edit complex documents and spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another.
    * Do you have the ability to travel to multiple sites as part of the regular job duties?
    • Yes
    • No
    * All applicants applying for this job posting should submit a complete application; resumes submitted should mirror the completed application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application, not the resume or cover letter. Your application will be considered incomplete if your application and resume do not mirror and if your application states “see resume”. Do you understand these statements?
    • Yes
    • No
    * How did you hear about this opportunity? Example: Job board (please specify), Career Fair (please specify), 3rd party recruiting firm, etc.
    (Open Ended Question)


    Optional & Required Documents

    Required Documents Cover Letter Resume Optional Documents

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Top Utilities Jobs and Career Opportunities

Top Utilities Jobs and Career Opportunities
 

Utilities Industry Overview

The utility industry is crucial in providing essential services that power modern life, such as electricity, natural gas, water, and wastewater. These services keep communities running smoothly and ensure the well-being of millions of people.

Public utilities are central to the daily lives of individuals and businesses alike, whether they power homes, ensure clean drinking water, or treat wastewater.

As a public utility, the industry’s commitment extends beyond profits to community service, offering reliability and efficiency in everything it does. This sense of purpose makes the utility industry attractive for job seekers looking for opportunities that combine stability with the opportunity to make a real impact.

From roles in natural gas to wastewater services and other areas, the industry offers various positions that span technical, managerial, and customer-focused jobs.

 

Job Opportunities in Utilities

If you’re looking for a career that offers long-term stability, the utility industry provides diverse job opportunities in various fields, such as engineering, operations, finance, human resources, and customer service.

Utilities are an essential service, so many organizations—whether public utility companies, private firms, or government agencies—are always looking for qualified individuals to fill key roles.

Here are some of the typical areas where job opportunities can be found:

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  • Engineering: Engineers in utilities design and maintain the complex systems that provide gas, electricity, and water services. These roles may include electrical, mechanical, and civil engineering positions.
  • Operations and Maintenance: Operations teams ensure systems function smoothly, dealing with issues in real-time and coordinating maintenance to prevent downtime.
  • Customer Service: Customer-facing roles include helping individuals and businesses with utility services, providing information, troubleshooting issues, and handling billing inquiries.

You can search for job opportunities by location, job title, or company, making it easier to find a role that suits your interests and expertise.

 

Career Paths and Advancement

The utility industry offers job opportunities and supports long-term career growth. Many companies in this sector invest heavily in their employees, providing training and development opportunities that allow individuals to build skills over time. Whether you’re interested in climbing the ladder to management or expanding your knowledge in a specialized area like engineering or finance, the utility industry encourages ongoing learning.

Common career paths include:

  • Engineering Careers: You can start in a junior engineering position and work your way up to a senior engineer or managerial role, where you would oversee a team of engineers.
  • Operations Management: Operations roles often lead to leadership opportunities, where employees manage teams and systems to ensure the reliability of services.
  • Human Resources and Management: For those with skills in managing people and resources, there are opportunities to move into human resources and upper management positions responsible for policy, hiring, and employee retention.
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With these opportunities, employees can expand their careers while gaining new skills, making the utility industry a dynamic and rewarding space for career advancement.

 

Human Resources and Company Culture

When evaluating a career in utilities, it’s essential to consider the company’s human resources policies and overall culture. Most utility companies strive to create a community-oriented atmosphere with a strong focus on teamwork, collaboration, and safety.

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Utility companies often provide comprehensive benefits, including health insurance, retirement savings plans, and generous paid time-off policies. These packages make the industry competitive when compared to other sectors. Additionally, most companies offer employee training programs to ensure everyone has the skills necessary to thrive and progress within the company.

Understanding the application process can also help. When applying for utility roles, expect a structured process, including online applications, assessments, and multiple interviews. Given the importance of these companies’ services, the hiring process is often thorough, but it also ensures a good fit between the candidate and the company’s culture.

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Featured Utility Jobs

If you’re interested in taking the next step, here are a few featured job opportunities in the utilities industry:

  • Electrical Engineer: Focused on designing, developing, and maintaining electrical systems that power communities. The salary range can vary but is generally competitive, with benefits such as health insurance and retirement plans.
  • Operations Manager: Responsible for overseeing the daily operations of utility services like water treatment or natural gas distribution. This role typically includes a robust compensation package and leadership opportunities.
  • Customer Service Representative: Often the first point of contact for customers with utility-related queries, this role requires excellent communication skills and offers entry-level opportunities for growth within the company.

By visiting the human resources page of most utility companies or using job search platforms, you can apply for roles directly. Most companies provide a seamless online application process that allows candidates to submit resumes and track application progress.

 

Benefits and Compensation in Utilities

Utilities companies are known for offering competitive benefits and compensation packages. Here’s what you can typically expect:

  • Health Insurance: Comprehensive plans that cover medical, dental, and vision, along with preventative care services.
  • Retirement Plans: Many companies offer a 401(k) plan with matching contributions, ensuring long-term financial security.
  • Paid Time Off: Employees are often given generous vacation, paid holidays, and sick leave.

Salaries vary depending on the job role and location. Still, jobs in the utilities industry are often considered secure, with ample room for wage growth, particularly as employees advance into more senior roles. Many companies also invest in training and professional development programs, helping employees build the skills they need to move up within the organization.

 

Getting Hired in Utilities

The application process for utility jobs can be straightforward, though it varies from company to company. Many utilities employers provide clear guidelines on how to apply through their website or human resources portal. Typically, this involves filling out an online application, uploading a resume, and potentially undergoing an interview.

Depending on the position, the interview process may involve meeting with multiple team members or department heads. Applicants should be prepared to discuss their qualifications, experience, and how they can contribute to the team’s goals. Often, a skills assessment will be part of the process, ensuring that candidates possess the qualifications for their respective roles.

category066-image-004-careers-in-government

Utilities Industry Outlook and Trends

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The utilities industry is evolving, particularly with the rise of renewable energy and technological advancements. This shift is opening new doors for job seekers, especially in areas like engineering and operations management, where knowledge of green energy solutions is increasingly in demand. Additionally, companies are emphasizing sustainability and digital transformation more, creating fresh opportunities for forward-thinking individuals.

These advancements also mean that the utility sector is more dynamic than ever, offering job stability and exciting growth opportunities. Whether you’re just starting your career or looking to advance in your field, the utility industry provides a broad spectrum of roles catering to various interests and skills.

In summary, the utility industry offers many career opportunities in engineering, operations, customer service, and management, with competitive compensation and strong benefits packages. Whether you’re interested in training for career growth or exploring the cutting-edge technologies shaping the future of utilities, this industry provides ample opportunities for professional development and job security.

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