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  • Sr ServiceNow Analyst, Corporate Applications (ITS Analyst Sr)

    505 City Pkwy W, Orange, California 92868 United States CalOptima Full Time Oct 10, 2025
    CalOptima Employer:

    CalOptima

    Our motto and programs “Better. Together.” is our motto, and it means that by working together, we can make things better — for our members and community. As a public agency, CalOptima was founded by the community as a County Organized Health System that offers health insurance programs for low-income children, adults, seniors and people with disabilities. As Orange County’s single largest health insurer, we provide coverage through four major programs:   Medi-Cal California’s Medicaid Program for low-income children, adults, seniors and people with disabilities, offering comprehensive health care coverage   OneCare Connect Cal MediConnect Plan Medicare-Medicaid Plan that combines Medicare and Medi-Cal benefits and adds worldwide emergency care, dental care, vision care and transportation to medical services at no extra cost   OneCare (HMO SNP) Medicare Advantage Special Needs Plan for seniors and people with disabilities who qualify for both Medicare and Medi-Cal   Program of All-Inclusive Care for the Elderly PACE for frail older adults, providing a full range of health and social services so seniors can remain living in the community

    Job Description

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    Sr ServiceNow Analyst, Corporate Applications (ITS Analyst Sr)

    CalOptima


    Join Us - Where Your Talent Meets Opportunity. We're Better Together

    The Team You'll Join

    We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all.

    More About the Opportunity

    We are hoping you will join us as a Sr ServiceNow Analyst, Corporate Applications (ITS Analyst Sr) and help shape the future of healthcare where you'll be an integral part of our IT - Infrastructure team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. You will facilitate the development, coordination and integration of program related activities through vendor-supported corporate applications. You will also define system scope, objectives and business requirements to meet user needs. Included with that, you will assist business customers in making informed decisions regarding the development, configuration and functionality of various applications and provide technical consulting to end users on projects. Also, you will provide coordination and services relevant to key functions of software supported by the Information Technology (IT) department, which supports a variety of end users and software, usually provided by a third-party vendor. Lastly, you will contribute to the support and maintenance of assigned applications and serve as a technical point-of-contact. Together, we are building a stronger, more equitable health system.

    Your Contributions To the Team:
      ◦ 70% - Program Support
        ◦ Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
        ◦ Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
        ◦ Develops and maintains workflows, business rules, user interface policies, client scripts and integrations.
        ◦ Optimizes existing and develops new service catalog offerings and associated flows with a focus on continual improvement and automation.
        ◦ Supports the design of custom catalog items; works with business partners and the Service Catalog manager and application owner for implementation.
        ◦ Configure ServiceNow modules such as ITSM, ITOM, ITAM, SPM or others as required.
        ◦ Maintains an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.



      ◦ 25% - Technical Support
        ◦ Processes core system configuration as well as day-to-day user requests and incidents.
        ◦ Creates technical design, ServiceNow code and architecture and works with key business units to build solutions and processes, supporting maintenance, continual service improvement and new capabilities on the ServiceNow platform.
        ◦ Provides technical guidance on existing workflows for streamlining and improved efficiency.
        ◦ Provides production support to resolve problems with production processing.



      ◦ 5% - Other
        ◦ Completes other projects and duties as assigned.


    Do You Have What the Role Requires?
      ◦ Bachelor's degree in information services or related field PLUS 5 years of direct experience as a ServiceNow admin or application owner required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

      ◦ 5 years of IT technical application support experience required.

      ◦ 5 years of computer hardware and/or software troubleshooting techniques and system support required.

    You'll Stand Out More If You Possess the Following:
      ◦ ServiceNow Certified Implementation Specialist.

      ◦ ServiceNow Certified Application Developer.

      ◦ Information Technology Infrastructure Library certification.


    What the Regulatory Agencies Need You to Possess?
      ◦ N/A

    Your Knowledge & Abilities to Bring to this Role:

      ◦ Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
      ◦ Work independently and exercise sound judgment.
      ◦ Communicate clearly and concisely, both orally and in writing.
      ◦ Work a flexible schedule; available to participate in evening and weekend events.
      ◦ Organize, be analytical, problem-solve and possess project management skills.
      ◦ Work in a fast-paced environment and in an efficient manner.
      ◦ Manage multiple projects and identify opportunities for internal and external collaboration.
      ◦ Motivate and lead multi-program teams and external committees/coalitions.
      ◦ Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

    Your Physical Requirements (With or Without Accommodations):
      ◦ Ability to visually read information from computer screens, forms and other printed materials and information.
      ◦ Ability to speak (enunciate) clearly in conversation and general communication.
      ◦ Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
      ◦ Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
      ◦ Lifting and moving objects, patients and/or equipment 10 to 25 pounds

    Ways We Are Here For You
      ◦ You'll enjoy competitive compensation for this role.
        ◦ Our current hiring range is: Pay Grade: 314 - $99,902 - $159,843 ($48.03 - $76.8476).
          The base pay offered will take into account internal equity and also may vary depending on the candidate's job-related knowledge, skills, and experience among other factors.




      ◦ This position is approved for Full Telework (**If the position is Telework, it is eligible in California only**)
      ◦ A comprehensive benefits package
      ◦ CalPERS pension program and additional retirement packages.
      ◦ Additional benefits and perks including:
        ◦ A generous PTO program
        ◦ A quality work life balance
        ◦ Various wellness programs
        ◦ Tuition Reimbursement
        ◦ Professional development opportunities
        ◦ Career development opportunities
        ◦ Flexible scheduling
        ◦ And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.


    Our Work Environment:

    If located at the 500, 505 Building or a remote work location:
      ◦ Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
      ◦ There are no harmful environmental conditions present for this job.
      ◦ The noise level in this work environment is usually moderate.

    If located at PACE:
      ◦ Work is typically indoors in a clinical setting serving the frail and elderly.
      ◦ There may be harmful or hazardous environmental conditions present for this job.
      ◦ The noise level in this work environment is usually moderate to loud.

    If located in the Community:
      ◦ Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
      ◦ Employee will occasionally work outdoors in varied temperatures.
      ◦ There may be harmful or hazardous environmental conditions present for this job.
      ◦ The noise level in this work environment is usually moderate to loud.

    Why Join Us?

    We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare.

    What's Your Next Step?

    All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is October 22, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

    Our Commitment to You

    Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview.

    If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet.

    We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process.

    CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.

    CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

    If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.



    To apply, please visit: https://jobs.caloptima.org/jobs/sr-servicenow-analyst-corporate-applications-its-analyst-sr-505-city-parkway-west-california-united-states






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Government Social Service Jobs: Roles, Skills, & Opportunities

Government Social Service Jobs: Roles, Skills, & Opportunities

Are you searching for a stable career that allows you to make a difference in your community? Government social service jobs offer many opportunities to help improve lives and support public welfare. Whether you’re interested in working with families, veterans, children, or individuals with disabilities, government roles provide meaningful work with long-term employment security.

This guide will explain the key roles in government social services, the qualifications you’ll need, and how to get started on this fulfilling career path.

 

Key Types of Government Social Service Jobs

Government social services span a variety of roles, allowing you to focus on areas that align with your passion and expertise. Here are some of the most common positions you can pursue:

Social Workers:

Social workers are critical in supporting individuals and families facing social, health, or emotional challenges. They conduct assessments, develop treatment plans, and connect clients with vital resources. Social workers can specialize in child welfare, mental health, or healthcare, and many roles are available in agencies like the Veterans Affairs and state departments of human services.

Child Welfare Specialists:

These professionals protect children from abuse and neglect while supporting families in crisis. They are often responsible for investigating reports of child abuse and working toward family reunification when possible. Child welfare specialists may work in foster care, adoption services, and family preservation programs.

Community Outreach Coordinators:

Coordinators bridge the gap between government services and the community, ensuring that vital resources are accessible to those who need them. These professionals organize public events, educate the community about government programs, and gather feedback on improving social services.

Rehabilitation Counselors:

Rehabilitation counselors work with individuals with disabilities, helping them achieve personal and professional goals. They assess clients’ abilities, develop rehabilitation plans, and assist with job placement. Specializations include vocational rehabilitation and substance abuse recovery.

Substance Abuse Counselors:

These counselors provide support to individuals struggling with addiction by offering individual and group therapy, conducting assessments, and developing treatment plans. Substance abuse counselors often work in government-run treatment centers and community health clinics.

Elderly Services Coordinators:

Elderly services coordinators manage programs that help older adults access healthcare, social engagement, and transportation services. They advocate for senior citizens’ rights and ensure their needs are met in a safe and supportive environment.

Disability Services Specialists:

These specialists ensure equal access and opportunities for individuals with disabilities by advocating for accessibility, coordinating support services, and helping to implement disability policies across government agencies.

Disability Services Specialists:

These specialists ensure equal access and opportunities for individuals with disabilities by advocating for accessibility, coordinating support services, and helping to implement disability policies across government agencies.

 

Education and Qualifications for Government Social Service Jobs

A career in government social services generally requires a combination of education, experience, and relevant certifications. Here’s a breakdown of the typical qualifications needed for various roles:

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Educational Requirements

  • Bachelor’s Degree: Most entry-level positions in government social services require at least a bachelor’s degree in social work, human services, psychology, or public administration. For specific roles, degrees like education or nursing may also be acceptable.
  • Master’s Degree: Advanced positions, such as clinical social work or rehabilitation counseling, typically require a master’s degree. Standard options include a Master of Social Work (MSW), a Master of Public Administration (MPA), or a Master’s in Psychology or Counseling.
  • Doctoral Degree: While rare for most positions, a Ph.D. in Social Work, Public Policy, or Public Administration can benefit those pursuing high-level roles in administrative services, policy-making, or research.

Licenses and Certifications

Certain roles in government social services require specific certifications and licenses:

  • Social Work License: Clinical social work positions often require a Licensed Clinical Social Worker (LCSW) or similar designation. This requires passing an exam after completing an MSW and supervised hours.
  • Counseling Certifications: A Licensed Professional Counselor (LPC) or Licensed Mental Health Counselor (LMHC) certification may be required for roles like substance abuse or mental health counseling.
  • Child Welfare Certification: Some states require additional certification for child welfare specialists, which may include passing an exam after completing specific training.
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Other Key Qualifications

Experience:

Government agencies often value practical experience in addition to formal education. Internships, volunteer work, or entry-level roles in human services can help build your qualifications. For advanced positions, several years of experience may be required.

Language Skills:

Being bilingual, especially in languages other than English, can be a significant asset when working with diverse communities.

Technology Skills:

Many government roles require proficiency in case management software, data analysis, and office tools. Some positions, especially in administrative services, may also require skills in areas like social media management or research.

 

Continuing Education

Government social service professionals must complete continuing education to maintain their licenses or certifications. Agencies like the California Department of Health and the Centers for Disease Control or research organizations like the National Institute of Mental Health may provide training on emerging social services practices and new policies. Staying updated on trends in mental health, family support, and public health is crucial for career growth.

 

Security Clearance

Some government social service jobs, particularly at the federal level or in departments like Veterans Affairs, may require a security clearance. The clearance level depends on the job’s sensitivity, particularly in roles related to national security or handling personal data. Obtaining clearance usually involves a detailed background check.

 

Where to Find Job Opportunities

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Government social service jobs can be found at the city, county, state, and federal levels. Key departments offering these positions include the California Department of Human Services, Veterans Affairs, and local health and human services agencies. You can also search for roles through job boards specific to government jobs, such as USAJobs.gov or state and local government websites.

To streamline your job search, many agencies offer email notifications and the option to click save on job postings that interest you. Explore positions in health, education, and disability services to find the right match for your skills.

 

Conclusion

Government social service jobs provide a rewarding and stable career path for those committed to positively impacting society. Whether you’re interested in working with children, families, veterans, or individuals with disabilities, these roles offer a unique opportunity to support communities and promote social well-being.

With the proper education, certifications, and a commitment to ongoing learning, you can embark on a fulfilling career in government social services. You can explore job opportunities in your area and find a role that aligns with your passion for helping others.

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