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  • Police Communications Call Taker - Part-time, Non-Benefited

    Buena Park, California United States CITY OF BUENA PARK, CA Full Time $26.83 - $32.61 Hourly Oct 30, 2025
    City of Buena Park Employer:

    CITY OF BUENA PARK, CA

    Located in northwest Orange County, Buena Park is a Charter City operating under the Council-Manager form of government. The City has approximately 400 employees with an annual budget of $131,833,300 (all funds). Buena Park is located 21 miles southeast of Los Angeles, and is referred to locally as the “Center of the Southland” due to its easy access to both the 91 and 5 freeways.  With a diverse population of 82,000, Buena Park offers quality residential areas, excellent cultural and recreational facilities, and a stable economy within its 10.3 square miles. The strong local economy includes the Entertainment Corridor, which contains a variety of well-known attractions, including Knott’s Berry Farm, Pirates’ Dinner Adventure, Medieval Times Dinner and Tournament, several hotels, and secured development plans for several more exciting entertainment and lodging venues. In addition, the City has a number of car dealerships and approximately 100 manufacturing and warehousing companies. Some of the larger employers in the City include Nutrilite, Georgia Pacific, Leach International, and Yamaha Music.

    Apply Now View job Employer Profile

    Job Description

    JOB BULLETIN

    Applications will be accepted on a CONTINUOUS BASIS until the position is filled with a first review date of Monday, December 1, 2025. This position may close at any time without notice. Interested parties are strongly encouraged to submit application materials as soon as possible.

    ***THE CITY OF BUENA PARK IS ACCEPTING APPLICATIONS FOR POLICE COMMUNICATIONS CALL TAKER***

    This part-time, non-benefited, civilian (non-sworn) Police Communications Call Takers position assists Police Dispatchers receive 9-1-1 emergency and non-emergency calls and text messages from the public. With state-of-the-art facilities that includes large windows for natural light and ergonomic sit-stand dispatcher consoles, the Buena Park Police Department offers a work environment unmatched in Orange County!

    If you are team-oriented, possess a strong work ethic, and have exceptional customer service and communication skills, APPLY TODAY, to join the City of Buena Park's elite law enforcement agency.

    GENERAL PURPOSE:

    Under general supervision, receives a variety of calls and messages from the public and other sources for police assistance; monitors alarm systems and teletype communications; assists the public and police personnel by providing accurate factual information; evaluates the type and level of response necessary; inputs data into a computer aided dispatch (CAD) system; and does related work as required.

    DISTINGUISHING CHARACTERISTICS:

    The Police Communications Call Taker is responsible for organizing and completing tasks in priority order to meet statutory and non-statutory work deadlines. The Police Communications Call Taker is distinguished from the Police Dispatcher who is responsible to dispatch services via radio communication systems to field personnel. There is no radio performance for this position. This class performs the routine tasks and duties necessary to handle emergency and non-emergency calls for service.

    ESSENTIAL FUNCTIONS:

    The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.

    Receives and processes emergency calls including 9-1-1 calls and 9-1-1 text messages from the public for police emergency services; evaluates information to determine location of the emergency, nature of the call, need for assistance and the appropriate personnel and equipment needed to respond; maintains communication with caller until arrival of appropriate emergency units; routes calls to proper agency for service.Receives and processes non-emergency calls for assistance, complaints, and inquiries from the general public concerning police, fire, or medical service needs, and routes calls to the appropriate personnel.Enters calls into the Computer Aided Dispatch system for dispatch; may determine and override the assigned priority code, following established guidelines.Enters, updates, and retrieves police related data from computer and teletype networks.Communicates with callers to determine the disposition of calls; provides assistance and instructions.Maintains a clear and professional speaking voice while projecting information over communication instruments.May assist with the duplication of 9-1-1 calls and/or emergency radio traffic recordings for the courts, investigations, or the media.Contacts county and emergency management network agencies to coordinate mutual aid and call responses, and updates system data.Operates a variety of telecommunications and computer equipment.Monitors security cameras and alarms and initiates emergency responses in the event of unauthorized entries.Performs call-outs for a variety of resources such as animal control, towing services, medical assistance, and other specialized services.Provides general information regarding laws, regulations, and department policy; transfers fire, medical, or other calls to appropriate agencies.Researches county, state and federal national computer data banks to obtain information requested by officers or other law enforcement personnel as required.Testifies in court as needed.

    QUALIFICATIONS GUIDELINES

    Knowledge of:

    Laws, codes, regulations, policies, and department procedures governing public safety dispatching, including radio, computer, and telephone communications, and associated receiving and transmitting equipment; Ability to learn portions of the California Penal Code, Health and Safety Code, Motor Vehicle Code, Welfare Institutions Code, and Business and Professions Code; Ability to learn and implement procedures and techniques for dealing with the public tactfully; Effective customer service techniques; English usage and spelling; Basic telephone procedures and techniques; Principles of effective verbal communication.

    Ability to:

    Effectively communicate with and obtain information from upset and/or irate citizens and remain calm in receiving urgent calls, reciting facts and details, and providing instructions within emergency situations; Speak to callers courteously and tactfully; Accurately and simultaneously, monitor the status of multiple calls and units; Simultaneously operate a variety of telecommunications and computer equipment such as the CAD system, computer equipment, telephones, and teletype equipment; Type at the net rate of 45 words per minute quickly and accurately on a computer keyboard; Spell correctly; Learn the geography and the location of streets, landmarks and public and private facilities in and around the City of Buena Park; Learn and apply police records management practices and procedures; Understand and carry out oral and written directions, pertinent procedures, and functions quickly and apply them without immediate supervision; Communicate effectively, both orally and in writing; Establish and maintain effective working relationships with co-workers, management, public safety dispatchers from other law enforcement agencies, and the general public. Receive confidential information and maintain confidentiality.

    PHYSICAL AND MENTAL DEMANDS

    The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands

    While performing the duties of this class, the employee is constantly required to sit and occasionally stand and walk within work areas. At the communications console, the employee is expected to lean, turn, and twist to reach console resources and reference manuals. The employee is expected to use fingers to operate computer keyboard, possess manual dexterity to use multiple computer mice, and to reach above and below shoulder to access camera controls and resource books. The employee occasionally bends and kneels to access communications console equipment. The employee must

    be able to talk and hear when communicating with the general public, law enforcement personnel, and city staff. The employee must be able to wear a headset; must have vision sufficient to read standard text, fine print, view multiple computer monitors and have the ability to distinguish and identify different colors.

    Specific vision abilities required by this class include close vision, color vision, and the ability to adjust focus.

    Mental Demands

    While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with upset callers, including victims and witnesses in emergency situations, reporting potential crimes and requesting emergency care, working with city staff, law enforcement personnel, and the general public in handling non-emergency calls.

    WORK ENVIRONMENT

    The employee regularly works in an office environment; the noise level is moderately quiet, at or below 85 decibels, and the noise volume is occasionally louder when multiple calls are being handled. The employee needs to monitor multiple frequencies and communications by radio, telephone, and the communications console, as well as alarms and security cameras.

    EDUCATION/TRAINING/EXPERIENCE

    High School graduation or G.E.D. equivalent is required. Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities are as follows: Prior experience that includes heavy public contact as a telephone operator, receptionist, police cadet, or related position, is desired. On-the-job training is provided to those who demonstrate the aptitude, cooperation, and reliability to be successful in the position.

    LICENSES/CERTIFICATES/SPECIAL REQUIREMENTS

    Ability to satisfactorily complete the P.O.S.T. Public Safety Dispatcher’s Basic Course or the P.O.S.T. Basic Dispatcher Training Equivalency Examination within one year of assignment to this classification.

    Ability to be assigned to rotating work shifts, including nights, holidays, and weekends, and to work overtime as needed.

    Type at the net rate of (45) words per minute quickly and accurately on a computer keyboard.

    This position requires the ability to type at the net rate of 45 words per minute (wpm). An original typing certificate, predated up to one year, must be submitted along with the completed application. Acceptable typing certificates must meet all of the following requirements:

      ◦ The typing test must be a five (5) minutes time test. This must specify the net and gross speeds and total number of errors (gross speed - errors = net speed).
      ◦ Typing certificates must be in writing and obtained within the past 12 months.
      ◦ Certification must be verifiable and include a valid administrator's name, signature, address and telephone number.
      ◦ A copy of the typing certificate must be attached and submitted with your official City employment application to be considered for this position.


    To help ensure that you obtain the required typing certificate by the first review date, CLICK HERE and look for the "Where can I obtain a Typing Certification" question for a guide of suggested agencies for obtaining a typing certificate.

    ***SELF-ADMINISTERED TYPING TESTS PRINTED FROM THE INTERNET OR ANY OTHER SELF-ADMINISTERED TESTS WILL NOT BE ACCEPTED. ***

    APPLICANT INFORMATION/EXAM WEIGHT

    EXAMINATION PROCESS & WEIGHTS

    Mandatory Meeting

    Wednesday, December 3, 2025 at 5:00 p.m.

    Oral Interview - Weighted 40%:

    Wednesday, December 10, 2025

    Sit-Along Evaluation - Weighted 60%:

    Wednesday, December 17, 2025

    Applicants must submit a City application online through the Human Resources Department web page at www.buenapark.com/hr . Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application.

    All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams, oral presentations and a "Sit Along" exercise. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner.

    The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.

    Americans with Disabilities:

    Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact Human Resources at (714) 562-3515 no later than 5 business days before the test date.

    Fingerprinting:
    Applicants who are selected for hire are fingerprinted during the pre-placement processing period. All fingerprints will be processed with the Department of Justice to verify criminal records or absence thereof.

    Physical Examination:

    Employment offers are conditional based, upon the successful completion of a medical examination which may include drug and alcohol screening. Physicals are performed by the City's designated physician at the City's expense.

    Below is a list of key benefits offered to part-time, seasonal, and limited service employees of the City of Buena Park and is only a summary of benefits. They are not intended to replace or modify the legal plan documents on file in the Human Resources Department.

    SALARY RANGE: Composed of six (6) steps - Entry step through E step (Except management positions). Each step represents an increase of approximately five (5) percent.

    RETIREMENT: Provided through deferred compensation 457 plan administered by Nationwide Retirement Solutions. Employee pays member contribution of 3.75%. The City matches the employee's contribution of 3.75%.

    EMPLOYEE ASSISTANCE PROGRAM: Available to all City employees and their immediate families.

    OC CREDIT UNION: Available to all City employees and their families.

    Closing Date/Time: Continuous
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Government Paramedic Jobs and Firefighter Careers: Your Complete Guide

Government Paramedic Jobs and Firefighter Careers: Your Complete Guide

Emergencies happen every day, requiring the swift and professional response of highly trained paramedics and firefighters. These government employees are essential in handling life-threatening situations, providing treatment, and making split-second decisions that save lives. If you’re interested in a career in emergency services, this guide offers a clear roadmap for becoming a paramedic or firefighter, detailing the necessary skills and key responsibilities involved in these essential roles.

 

Becoming a Government Paramedic

Step 1: Education Requirements

To become a government paramedic, you’ll need a high school diploma or GED. This foundational education is required to proceed with further training and certification.

Step 2: Dive into Emergency Medical Services (EMS)

Before jumping directly into EMT training, consider exploring introductory courses in EMS. Many community colleges offer these, providing a solid overview of the field. These courses help you understand the day-to-day duties of paramedics, from patient treatment to the use of essential medical supplies.

Step 3: EMT-Basic Certification

Your first formal training will be to become an Emergency Medical Technician (EMT-Basic). This certification typically takes 3-6 months and includes classroom learning and hands-on training. EMTs provide essential emergency care, from performing CPR to administering basic life support (BLS) during critical situations.

Step 4: Obtain State Licensure (Round 1)

After completing your EMT-Basic training, the next step is to pass the National Registry of Emergency Medical Technicians (NREMT) exam. This certification is required in most states and allows you to work as an EMT, gaining the experience needed to become a paramedic.

Step 5: Gaining Field Experience

After becoming certified, most aspiring paramedics work as EMTs for 6-12 months. This experience is crucial for developing the ability to respond to high-pressure medical emergencies. During this time, you’ll refine your skills and decide whether this career is right for you.

Step 6: Enroll in Paramedic Training

Next, you’ll enter a paramedic training program, typically taking 1-2 years to complete. This advanced training covers a range of subjects, including anatomy, physiology, advanced life support techniques, and medication administration. Programs often include certification courses in basic life support (BLS) and advanced life support through organizations like the American Heart Association.

Step 7: Obtain State Licensure (Round 2)

Upon completing paramedic training, you must pass another NREMT exam to become a fully licensed paramedic. State licensure requirements vary, so please check your local regulations to ensure you comply.

Step 8: Pursue an Associate’s Degree

While not always required, earning an associate’s degree in Emergency Medical Services or a related field can boost your career prospects. Many government paramedic positions prefer candidates with this additional education, as it indicates a deeper understanding of emergency care.

Step 9: Continuous Learning and Advanced Certifications

Emergency medicine constantly evolves, and paramedics must stay updated with new techniques. Consider earning additional certifications like Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) to stand out in the job market and ensure you can handle various emergencies.

Careers In Government
 

Begin Your Career Journey

Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

JOIN NOW
 

Becoming a Firefighter

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Step 1: Meeting Basic Requirements

Firefighting is a demanding job, both physically and mentally. First, you must be at least 18 years old, have a high school diploma or GED, and hold a valid driver’s license. A clean criminal record and excellent physical condition are also required.

Step 2: EMT Certification

Many fire departments require firefighters to be EMT-certified. This certification means firefighters can assist with medical emergencies as part of their job duties, often being the first to respond to accidents or medical calls.

Step 3: Fire Science Education

While not always mandatory, pursuing an associate’s or bachelor’s degree in Fire Science can give you a competitive edge when applying for firefighter positions. These programs cover fire prevention, safety protocols, and hazardous materials handling.

Step 4: Gaining Experience

Many aspiring firefighters begin by volunteering at local fire departments or working as EMTs. This hands-on experience is invaluable and allows you to develop a strong foundation in emergency services, understand the equipment and supplies used, and learn how to manage them effectively during real-life incidents.

Step 5: Applying for Firefighter Positions

Once you’ve met the basic requirements and gained some experience, it’s time to start applying for firefighter positions. These jobs are typically available in city or county fire departments, and the application process often includes background checks and multiple rounds of physical testing.

Step 6: Pass the Candidate Physical Ability Test (CPAT)

The CPAT is a standardized physical test that measures a candidate’s ability to perform the demanding tasks required of a firefighter. This test includes activities such as carrying equipment, dragging hoses, and performing simulated rescue operations.

Step 7: Fire Academy Training

If hired, you will attend a fire academy for 12-16 weeks of intensive training. The program teaches essential skills such as firefighting techniques, emergency medical procedures, and hazardous materials management. Firefighters must also learn fire prevention and safety education to reduce the risk of fires in their communities.

Step 8: Ongoing Training and Certifications

Like paramedics, firefighters must continuously train throughout their careers. This includes staying updated with new firefighting methods, maintaining your EMT certification, and participating in regular physical training to stay prepared for the job’s demands.

 

Exploring Government Paramedic and Firefighter Jobs

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Government paramedic and firefighter jobs are available nationwide in various cities, including San Rafael. These positions often involve responding to emergencies and working with teams to deliver life-saving care or handle dangerous fires. Employees in these roles are highly valued for their commitment to serving the public, and they receive continuous training and access to the latest supplies and technologies to ensure they can perform their duties effectively.

 

Are You Ready for the Challenge?

Becoming a government paramedic or firefighter is not easy—it requires extensive training, dedication, and the ability to think quickly in stressful situations. Whether you provide critical treatment as a paramedic or respond to fire emergencies as a firefighter, your impact is significant.

Both careers offer the satisfaction of helping others in their most vulnerable moments. If you're ready to step into a role where your work saves lives and helps protect communities, becoming a paramedic or firefighter may be the right path.

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Final Thoughts

Government paramedic and firefighter careers are rewarding but demanding. With the proper training, certifications, and continuous learning, you can enter a field that challenges you physically and mentally while offering the opportunity to make a real difference. Whether delivering basic life support or extinguishing fires, these careers place you at the heart of your community’s emergency response team.

Unlock Government Opportunities with Careers in Government

Elevate your career or find the ideal government talent on Careers in Government! Explore and shape the future with us.

JOIN NOW
 
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