Senior Development Services Analyst (19923499)

  • City of Roseville, CA
  • Roseville, California
  • Sep 30, 2019
Full Time Information Technology and Communication Services
  • Salary: $6,172.94-$8,272.32 Monthly

Job Description


Location
311 Vernon Street Roseville, 95678


Description


SENIOR DEVELOPMENT SERVICES ANALYST

SALARY: $6172.94 to $8272.32 monthly (26 pay periods annually)

FINAL FILING DATE: We are accepting applications until closing at 5 pm, October 25, 2019

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION
The Human Resources Department is accepting applications for the Regular and Full-time position of Senior Development Services Analyst in the Development Services Department. The normal work schedule is Monday through Friday, 8 -5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION
To plan, organize and coordinate the implementation and integration of new program elements into the enterprise permitting and data tracking system; to provide technical assistance with respect to data analyses and the development of reports; and to analyze, develop and recommend process improvements to existing business systems to achieve the department's goals.

DISTINGUISHING CHARACTERISTICS
The Senior Development Services Analyst is the advanced journey level in the Development Services Analyst class series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, by the amount of time spent performing the duties, and by the nature of the public contact made. Employees perform the most difficult and responsible types of duties assigned to classes within this series and may provide direct supervision over professional and technical personnel.

SUPERVISION RECEIVED AND EXERCISED
  • Receives direction from assigned supervisor or management personnel.
  • May exercise direct supervision over professional, technical and administrative support personnel.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:
  • Plan, prioritize, and review the work of personnel assigned to the development and maintenance of the enterprise permitting system, the production of reports, and the production of maps, visual materials and other documents used in presentation.
  • Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.
  • Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
  • Participate in evaluating the activities of staff, recommending improvements and modifications.
  • Perform the most difficult and complex work related to the implementation and integration of new program elements into the enterprise permitting and data tracking system.
  • Provide complex systems management for department specific systems, databases, reporting and mapping applications.
  • Provide graphic, drafting, reporting, mapping and GIS support to internal and external customers; receive and review requests from departmental staff, other departments and outside agencies and determine the best way to meet their needs.
  • Receive and respond to the more difficult technical requests for data analysis, data processing, program modifications, and training.
  • Recommend and implement processes and procedures to integrate new program elements into permitting system.
  • Produce analytical and technical reports with the use of data processing systems that support the overall goals and needs of the department and City.
  • Research, analyze, compile and interpret social, economic, population and land use data and trends.
  • Manage and participate in various special projects and studies.
  • Work closely with departmental staff to understand and identify needs; analyze, evaluate and present proposed business procedures or problems to define data processing needs.
  • Review and make recommendations for process enhancements and provide technical troubleshooting support.
  • Coordinate the department's internal customer needs assessment survey; prioritize and recommend action in response to survey results.
  • Serve as liaison with the Information Technology Department and outside vendors.
  • Represent function on committees, outside organizations, and at staff subcommittees as necessary; coordinate technical support activities with other departments and divisions and outside agencies.
  • Answer questions and provide information to the public, via telephone, e-mail, and written correspondence related to technical support program and operations; investigate complaints and recommend corrective action as necessary to resolve complaints.
  • Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
  • Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of :
  • Plan, prioritize, and review the work of personnel assigned to the development and maintenance of the enterprise permitting system, the production of reports, and the production of maps, visual materials and other documents used in presentation.
  • Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.
  • Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
  • Participate in evaluating the activities of staff, recommending improvements and modifications.
  • Perform the most difficult and complex work related to the implementation and integration of new program elements into the enterprise permitting and data tracking system.
  • Provide complex systems management for department specific systems, databases, reporting and mapping applications.
  • Provide graphic, drafting, reporting, mapping and GIS support to internal and external customers; receive and review requests from departmental staff, other departments and outside agencies and determine the best way to meet their needs.
  • Receive and respond to the more difficult technical requests for data analysis, data processing, program modifications, and training.
  • Recommend and implement processes and procedures to integrate new program elements into permitting system.
  • Produce analytical and technical reports with the use of data processing systems that support the overall goals and needs of the department and City.
  • Research, analyze, compile and interpret social, economic, population and land use data and trends.
  • Manage and participate in various special projects and studies.
  • Work closely with departmental staff to understand and identify needs; analyze, evaluate and present proposed business procedures or problems to define data processing needs.
  • Review and make recommendations for process enhancements and provide technical troubleshooting support.
  • Coordinate the department's internal customer needs assessment survey; prioritize and recommend action in response to survey results.
  • Serve as liaison with the Information Technology Department and outside vendors.
  • Represent function on committees, outside organizations, and at staff subcommittees as necessary; coordinate technical support activities with other departments and divisions and outside agencies.
  • Answer questions and provide information to the public, via telephone, e-mail, and written correspondence related to technical support program and operations; investigate complaints and recommend corrective action as necessary to resolve complaints.
  • Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
  • Perform related duties as assigned.

Ability to :
  • Plan, organize and coordinate the development and implementation of new program elements into the enterprise permitting and data tracking system as it relates to Development Services Department's business needs.
  • On a continuous basis, know and understand all aspects of the job. Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
  • On a continuous basis, sit at desk for long periods of time. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
  • Extract and analyze data and produce technical reports.
  • Analyze, develop and implement business solutions.
  • Perform complex analytical research, relational and spatial analysis and GIS mapping. Train or instruct users in the use of computer equipment and operating procedures. Prepare a variety of reports and maintain accurate records and files.
  • Problem solve, make decisions, and give direction.
  • Develop and recommend policies and procedures related to assigned operations Advocate on behalf of the department for change and process improvement. Identify new technology solutions to manage the workload of the department.
  • Monitor the effectiveness of existing systems and procedures and make and implement recommendations for change.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING

Experience :
  • Two years of responsible experience performing duties similar to that of a Development Services Analyst II with the City of Roseville.

AND
Training :
  • A Bachelor's degree from an accredited college or university, preferably in computer science, information systems, business management, accounting, business information systems, finance, planning or a related field.

License or Certificate :
  • Possession of a valid California driver's license by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

  1. Your responses to questions 2-3, the applicant's education, training and experience, will be scored using a pre-determined formula. Your responses to these questions must be consistent with your employment application information. This experience must also be described in the "Work Experience" section of this application. Responses to the supplemental questionnaire that are inconsistent from your "Work Experience" section in the application will not be scored. I understand and agree with the above instructions.
  • Yes
  • No
  1. Was any of the work experience listed on your application an unpaid internship, or volunteer work? If so, please list below which ones.
  1. How many years of experience do you have directly supporting or configuring Accela Automation to meet business needs?
  • Less than 1 year
  • 2-4 Years
  • 5-7 Years
  • 8-10 Years
  • 11+ Years

  1. How many years of experience do you have working as a Business Analyst?
  • Less than 1 year
  • 2-4 Years
  • 5-7 Years
  • 8-10 Years
  • 11+ Years

  1. This position will lead a team of professional, technical, and contract services. Please describe your experience managing and leading a team of diverse employees and contract staff.

The City of Roseville's enterprise permitting system (Accela Automation) has a growing footprint within the City. Currently supporting five business units with more on the way, the Development Services Department is looking to recruit a skilled, customer focused, and experienced professional to lead a small team of analysts in new feature development as well as ongoing system support.

  1. Describe your knowledge, skill, or ability in each of the following areas. In so doing, please provide any relevant work experience and specific examples that demonstrate your competency. Note: although encouraged, it is not required to respond to all seven areas listed below.

  • Project Management
  • Process Improvement
  • Software Implementation
  • Customer Service or Support
  • JavaScript, .css, C#, or other programming languages
  • SQL, SSRS Reporting, or Business Objects/Crystal Reporting

SELECTION PROCESS
All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant's experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.


Benefits
For more information regarding the City's benefits, visit our website at here. This position is in Management.


Recruitment Contact


Contact phone:
(916)774-5475

Contact email:
recruitment@roseville.ca.us