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  • Public Works Customer Service Clerk

    Bend, Oregon United States Deschutes County Full Time $3,874.41 - $4,944.81 Monthly Jun 03, 2025
    Deschutes County Employer:

    Deschutes County

    Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. The County has 1,200 employees and a $587 million annual budget. The County assesses property, records public documents, conducts elections, collects taxes, and provides a variety of key community services, including public safety, public and behavioral health, building inspection, planning and zoning, road maintenance and construction, solid waste and the operation of a large Fair & Expo Center. Indirect services that support county operations include finance, human resources, property and facilities management, internal auditing, information technology, legal counsel, and public information. For the past decade, Central Oregon has been recognized as one of the best places to live. Deschutes County is conveniently located within a three-hour drive to Portland, Oregon, and within one hour of the Cascade Mountain Range. With an average elevation of 3,600 feet, the area enjoys a dry, high desert climate with cool nights and sunny days. Annual precipitation averages 11.7 inches. The countywide population is over 200,000, spread over 3,054 square miles. Deschutes County is the fastest growing county on the West Coast and one of the most diverse economies in Oregon. Tourism brings to Central Oregon over four million overnight visitors annually. The Mount Bachelor ski resort attracts tourists from across the nation. The nearby Cascade Lakes are also a large draw for tourists. Other local features include a vibrant visual and performing arts community, an outstanding restaurant scene, an extensive and respected health care network, and a high quality educational system. The cities of Bend, (the county seat), Redmond, La Pine, and Sisters are the four municipalities in Deschutes County. Roberts Field Redmond Municipal Airport connects Deschutes County to other major western U.S. cities. In addition to excellent public and private K-12 schools, Bend is home to Central Oregon Community College (COCC) and Oregon State University’s Cascade Campus. To hear from staff about working at Deschutes County Behavioral Health, please click HERE.  Make the work you do matter.  We hope you’ll consider joining our team.

    Job Description

    Summary

    ABOUT THE DEPARTMENT:
    The Solid Waste Department is responsible for the proper management of solid waste generated in Deschutes County. The Department operates Knott Landfill and four rural transfer stations where the public, contractors and waste collection companies deliver waste for disposal at Knott Landfill in Bend.

    ABOUT THE COUNTY:
    We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices.

    Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

    We hope you’ll consider joining our talented team.

    ABOUT THE JOB:
    As a Public Works Customer Service Clerk, you will have the opportunity to interact and provide prompt and courteous service to our customers. This position is responsible for administrative and customer service duties such as telephone, processing transactions, creating forms and documents, data entry, scanning, and directing public to appropriate places or staff.

    The Public Works Customer Service Clerk is based in the Solid Waste Administration building. This position is the primary contact that the community has with the department, and the impression from that interaction reflects on the quality of our operations and the positive customer experience.

    This position works a Monday to Friday, 8 hour per day schedule.

    Key Responsibilities:
    • Provides customer service to internal/external customers; including operation of a multi-line phone, maintaining a friendly, professional image.
    • General administrative duties, including processing mail, record upkeep, office support, filing, scanning, and use of various office equipment within the department.
    • Completes routine office forms and records. Records intake information; enters data in systems; processes payments.
    What You Will Bring:
    Knowledge of or experience with:
    • Strong human relations skills and the ability to interact with and communicate clearly with all types of people, including elected officials, management, the public, and co-workers.
    • Basic knowledge of clerical and office procedures and methods.
    • Computer use and data entry.
    Skill in:
    • Customer service and direct interaction with the public.
    • Working well with or without direction, to prioritize and handle several projects with deadlines simultaneously.
    • Establishing and maintaining cooperative working relationships with co-workers, citizens, developers, advocates, and regional agencies.
    We hope you’ll consider joining our talented team.

    *This job posting is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function.

    Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status.

    Review the full job description by clicking here.

    Compensation

    $3,874.41 to $4,944.81 per month for a 173.33 hour work month. Excellent County benefit package when eligible. This union-represented position is available immediately.

    BENEFITS:
    Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details.

    Minimum Qualifications

    • High school diploma or GED equivalent;
    • AND one (1) year of customer service experience, including data entry and payment processing;
    • OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the essential functions of the job.
    Preferred Qualifications :
    • Experience in direct interaction with public.


    Necessary Special Requirements

    Driving is a requirement for this position. Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended.
    Physical Requirements : Must have the ability to work in an office that is environmentally controlled; possess sufficient hand coordination to perform keyboarding and data entry; arm/hand movements to retrieve work materials and operate a variety of general office equipment. The position is frequently required to sit, walk, stoop, bend, kneel, reach, stand, grasp, talk, hear, see, and lift up to 10 pounds.

    Must be able to work additional hours and a flexible schedule when needed, including Saturdays, Sundays, and holidays, to meet the needs of the department and emergencies.

    Excellent County benefit package when eligible.
    Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees.

    Employer paid benefit offerings include:
    • Life Insurance for employee and dependents
    • Accidental Death and Dismemberment Insurance
    • Long-term Disability Insurance
    • Employee Assistance Program
    • Retirement Program through Oregon PERS
    • Time Management Leave
    Employee paid voluntary benefit offerings include:
    • 125 Flexible Spending Program
    • 457 Deferred Compensation Program
    • Supplemental Life and Accident Insurance
    To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits.

    Closing Date/Time: 6/16/2025 11:59 AM Pacific

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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