Behavioral Health Manager - Quality Assurance Performance Improvement (QAPI)

The Napa Valley

Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.

Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.

The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small-town living and big city amenities.

Napa County as an Employer

As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE. .

The Position

Why this role matters

Napa County is reshaping its behavioral health system to meet the demands of California’s Behavioral Health Transformation. This role is essential to that transition, taking complex state requirements and turning them into clear, workable systems that support our staff and the people we serve.

As we move toward NCQA Behavioral Health accreditation, we are strengthening our managed care functions to ensure higher standards of accountability. We are looking for a QAPI Manager who understands the 'why' behind the regulations and can lead our Mental Health Plan (MHP) and Drug Medi Cal Organized Delivery System (DMC ODS) quality teams through this next chapter. This is a role for a leader who values building effective systems, clear communication, and supporting a dedicated team through change.

What you’ll be responsible for

You will lead the QAPI function through five direct reports, including managers responsible for quality improvement, utilization review, reporting, and administrative support functions. Your core focus includes:

Operational leadership - Directing Quality Assurance, Quality Improvement, and Utilization Review to ensure managed care quality functions are well coordinated and support clinical operations.

Regulatory readiness - Leading preparation for DHCS and EQRO reviews, ensuring documentation, utilization oversight, and Medi Cal claiming practices are consistent, accurate, and audit ready.

Practical workflows - Translating state requirements such as BH CONNECT and BHSA into clear internal workflows, roles, and expectations that staff can realistically implement.

Accreditation support - Supporting the transition toward NCQA Behavioral Health accreditation standards, strengthening how the plan tracks performance, monitors quality, and demonstrates accountability.

System collaboration - Working closely with clinical, fiscal, data, and administrative leaders to identify trends, manage risk, and align quality and operational efforts across the system.

This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may also be used to fill current and future full-time, part-time, limited term, and extra help vacancies for up to one year.

Click here to learn more about HHSA's commitment to learning and serving!

Memorandum of Understanding (MOU) Agreed Salary Increases and Winter Time Off:

• 3.5% COLA increase effective 7/1/2026
  
• 32 hours of Winter Time Off (WTO)
  

POSITION REQUIREMENTS

Experience and Education:
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Experience:
Five years of increasingly responsible professional program experience in a behavioral health, social service, or human services program including three years of administrative and supervisory responsibility.

Education:
A Master's degree in social work, clinical or counseling psychology, public administration, public health, human services or a related field is required.

License or Certificate:

• Possession of a valid driver’s license.
  
• Possession of a valid license issued by the State of California as a Clinical Social Worker, Clinical Psychologist, Registered Nurse, or Marriage and Family Therapist is desirable.
  

*Any license, certification, registration, or appointment required for this position shall be maintained (i.e., active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.

THE RECRUITMENT PROCESS
This is a continuous recruitment, and applicants are encouraged to apply as soon as possible. This recruitment may close once a sufficient number of qualifying applications have been received.
1. Applications will be accepted on-line until the current vacancy is filled.
2. Applications will be reviewed for verification of possession of one of the required licenses and supplemental questions reviewed as they are received until the current vacancy is filled.

3. The most qualified candidates from the scoring of the supplemental questions will be invited for an Oral Panel Interview on a continuous basis until the current vacancy is filled. The most qualified candidates from the oral panel interview will be placed on the eligibility list for up to twelve months.
Human Resources reserves the right to make changes to the recruitment process and schedule at any time.

Example of Duties

Review the full job descriptions including the example of duties and job requirements, here: BEHAVIORAL HEALTH MANAGER.

Supervision Received and Exercised ( Classification Specification)

• Supervision is provided by the Assistant Deputy Director or Deputy Director of Behavioral Health.
  
• Example of Duties: May serve as the Department of Health Care Services Alcohol and Drug Administrator.
  

Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).

Benefits
Learn more about the benefits package for this position here.

ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.

Napa County is an Equal Opportunity Employer.

MANAGEMENT CLASSIFIED EMPLOYEE BENEFITS INFORMATION

SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

ADDITIONAL BENEFITS INFO -
Click here for additional benefits information forManagement ClassifiedEmployees:
https://www.countyofnapa.org/DocumentCenter/View/25879/Benefits-Summary---Management-Classified-Employees

THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS

EMPLOYMENT INFORMATION

PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.

FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.

Closing Date/Time: Continuous

Continuous

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• Napa County

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