SENIOR DIRECTOR, TAP TECHNOLOGY SYSTEMS (REVENUE EQUIPMENT)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Directs the activities of the Universal Fare System (UFS)/Regional Transit Access Pass (TAP) Operation Department, including the management, coordination, development, and implementation of complex software and/or engineering assignments associated with TAP technologies; the planning and installation of fare collection equipment; and the management and coordination of vendors, contractors, and consultants. The Senior Director, TAP Technology Systems will be responsible for directing technical staff involved in the support and maintenance of the fare collection systems in Revenue Collection and to manage fare collection equipment along rail lines.
Recruitment Timelines: Interviews are projected to be scheduled for the week of March 2, 2026. These dates are subject to change . We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Plans, organizes, assigns, implements, and manages engineering or software projects related to fare collection and ensures compliance with budget and schedule requirements
• Oversees development and implementation of new regional policies and systems in both transit and non-transit retail, commercial, and banking applications using the TAP smart card infrastructure
• Manages planning and installation of fare equipment
• Directs vendors in the development of equipment and software to meet the needs of fare collection
• Develops reports and presentations to communicate TAP operations, policies, and procedures to internal and external stakeholders, including the Metro Board of Directors and community groups
• Provides expertise and leadership in conducting technical studies, research, and analyses related to mass transit revenue collection, ridership, and service performance
• Oversees integration of all regional fare products, tariff and transfer rules, equipment, and/or software technology that impacts Metro and regional participants, such as Metrolink, paratransit operators, and municipal operators'
• Directs the development and implementation of smart card based operating policies for the regional TAP program
• Directs contractors' and TAP participants' interfaces to the TAP Metro and Regional central computer data
• Develops and manages information security and recovery capabilities for Los Angeles County TAP participants, including other transit operators, external entities, and government agencies
• Ensures compliance with all applicable standards to ensure inter-operability between hardware, software, database, and network systems for interface with TAP
• Directs all new capital projects for regional TAP, including anti-terror and security-based systems that interface to Metro Rail fare equipment and infrastructures
• Oversees research and engineering of new TAP applications in non-transit modes, such as parking, retail, and commercial use
• Develops policies and protocols for new regional cell phone and other communications systems using TAP systems and technology
• Directs the warranty and maintenance program for regional TAP technology
• Interfaces with municipal operators, Metrolink, and other Metro operating departments to resolve equipment engineering and system interface issues impacting day-to-day operations
• Provides oversight for the procurement of regional bus and rail smart card-based revenue equipment
• Develops governance and TAP policy agreements with municipal operators and regional participants to use TAP technology
• Oversees and develops contracts, annual operating budget, and capital budget for section
• Directs performance and evaluates work of consultants to ensure compliance and consistency with agency, department, and project objectives
• Ensures completion of contracts in a thorough and timely manner in order to achieve goals and objectives
• Supports disaster recovery development and operation
• Designs, builds, and implements dashboards and reports for management
• Directs software or engineering support for TAP Systems, including website interface, e-commerce, mobile development, ticket vending machines, compact POS (Point of Sale) devices, farebox, fare-gates, validating devices, and other avenues for electronically connecting to customers
• Oversees TAP progress and development to ensure that all customer needs and issues are being met and delivered in the most customer-friendly manner
• Works with other Metro departments to ensure that TAP technical programs are implemented in the most customer-friendly manner
• Oversees development, monitoring, and adherence to Metro's policies/procedures, schedules, and budget, and to ensure unit goals and objectives are achieved
• Directs, plans, assigns, monitors, and evaluates the work of assigned staff to achieve milestones and goals
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Mechanical or Electrical Engineering, Computer Science, Computer Engineering, or a related technical discipline; Master's Degree in a related field preferred

Experience

• Five years of relevant management-level experience in the development, testing, and execution of large-scale automated fare collection systems

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience overseeing the development and maintenance of information systems, including fare collection and budget systems
• Experience utilizing information systems and related applications, including software and hardware system design, systems development life cycle, and database management
• Experience managing hardware and software projects from inception to completion
• Experience managing high-volume cash collection operations and overseeing secure assets and equipment within a transit environment
• Experience managing technical staff and contractors in the planning, implementation, and maintenance of infrastructure and IT systems

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of automated fare collection systems, including advanced and emerging technologies, integration, state-of-the-art infrastructure, and software systems
• Fare collection technology for both bus and rail public transit, including equipment, engineering, and schematics
• Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency
• Project management theory, techniques and tools, including planning, forecasting, timelines, and meeting deadlines
• Research and board report writing techniques
• Budget preparation and monitoring
• Design, development, and troubleshooting software programming techniques
• Programming languages such as Java, C/C++, graphics, or other developmental software
• Supervisory control and data acquisition technology
• Applicable computer business software applications such as Microsoft Office Sutie
• Modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, implementing, and managing engineering and programming projects
• Managing large-scale projects from inception to completion
• Developing software in a Unix, Windows Server 2003/2008/Vista/XP/Windows 7 and up, Integrated Development Environments (IDEs), or another personal computer (PC) environment
• Performing studies and evaluations of rail fare collection equipment
• Reviewing and analyzing facility designs for proper placement of fare collection equipment
• Determining strategies to achieve goals
• Timeline management
• Project research, forecasting, and evaluation
• Analyzing data and situations, identifying problems, developing and implementing solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions
• Communicating effectively with others
• Preparing complex comprehensive reports, presentations, and correspondence
• Interacting professionally with various levels of Metro employees and outside representatives
• Supervising, motivating, team building, training, and coaching assigned staff
• Mediation, negotiation, and conflict resolution

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Identify points of weakness in projects and anticipate mitigation
• Diagnose, triage, respond to, mediate, and mitigate issues
• Understand complex concepts and projects
• Read and understand schematics
• Work in a high-pressure environment
• Negotiate contract terms and monitor contracts to ensure compliance with scope, specifications, schedule, and budget
• Understand, interpret, and apply laws, policies, rules, contracts, guidelines, and budgets
• Manage projects within the stipulations of collective bargaining agreements
• Make presentations to internal and external stakeholders
• Travel to off-site locations
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(RW)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at benefits.metro.net

Closing Date/Time: 2/17/2026 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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