LEAD OUTREACH WORKER (C)

The Position

The City of Riverside is accepting applications for the position of Lead Outreach Worker (Confidential) to fill one (1) vacancy in the Department of Housing and Human Services.The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months.

Under general supervision, to conduct mobile outreach and provide intake and assessment, counseling, crisis intervention, resource referral, case management and assistance with obtaining housing, developing life skills/income, and achieving greater self-determination to homeless individuals and families on the streets, in service venues and other locations where they can be found in the City of Riverside.

The ideal candidate will have experience providing and conducting housing case management, completing individual service plans, counseling, crisis intervention, resources referral, and case management to formerly homeless individuals and families. This position may include weekend hours to address emergency issues.

Work Performed

Typical duties may include, but are not limited to, the following:

• Review cases and formulate plans for clients to participate in educational and psychosocial assessments and treatments, work skills training, parenting classes, anger management workshops, diversity training, and/or substance abuse treatment.
• Conduct home visits with participants to provide assistance, answer questions, assess needs, and provide orientation on available services for participant and family members.
• Serve as an advocate for participants in securing social services, provide encouragement, and support to participants in securing and/or following through on services.
• Assist participants in their development of short and long term personal goals; provide supportive counseling and assist participants in recognizing and addressing home, family, and social conditions contributing to problems; instruct participants on appropriate methods of social and life skills.
• Transport participants, as needed.
• Participate in community activities and projects.
• Maintain records and write reports on status of clients; prepare correspondence and reports as required; when qualified to do so, serve as an interpreter for non-English speaking family members.
• Serve as liaison between the participant, the City of Riverside, and other agencies, individuals, organizations, or community groups.
• Maintain effective working relationships with participants, family members, project staff, and collaborating agencies.
• Provide training and field assistance to Outreach Workers on an as needed basis.
• Participate in project presentations, as required.
• Assist in the preparation of statistical reports and other documents.
• Provide community education and outreach on the negative impact of gang involvement.

In addition, when assigned to the Housing and Human and Housing Services Department:

• Work with the City’s Housing Locator to search for rental housing units for rental assistance program participants.
• Assist client with lease signings to ensure they have a clear understanding of the lease terms.
• Conduct an individual needs assessment and provide referrals to service providers based on the needs identified.
• Maintain client case management records in the Homeless Management Information System; prepare correspondence and reports as required; when qualified to do so, serve as an interpreter for non-English speaking family members.
• Conduct weekly case management case conferencing meetings every week with outreach workers, contracted housing case managers and shelter provider’s case managers.
• Meet with contracted housing case managers to provide assistance and ensure staff is entering case notes into the partners shared drive.

In addition, when assigned to Supportive Housing Program:

• Provide case management and supportive services to support stability from substance abuse, physical/mental health and functional concerns resulting from homelessness.
• Work with individuals and families to achieve short-term and long-term goals, helping them access the necessary services available such as counseling, education, employment and life skills goals.
• Create referrals and act as liaison with various external agencies including mental health, public health and others to facilitate the client's needs to access community-based resources appropriate to the individual.
• Work closely with Supportive Housing Program Property Management to ensure clients are stable and abiding by Supportive Housing Program contract and rental lease agreements.
• Assist in the oversight of Supportive Housing Program Grants.
• Prepare Annual Progress Reports (APR) for Supportive Housing Program Grants.
• Work with Homeless Management Information Systems (HMIS).
• Conduct Vulnerability Index Service Prioritization Decision Assistance Tool (VI-SPDAT) in the Riverside County Coordinated Entry System and update client's information.

Qualifications

Recruitment Guidelines:

Education: Equivalent to an Associate Degree (60 semester units) from an accredited college or university with major work in education, sociology, or a related field.

Experience: Three years of full time experience as an Outreach Worker, Case Manager, or in performing client directed services in either a social services or mental health agency. Two years' experience may substitute for the education requirements on a year for year basis.
Necessary Special Requirements
Possession of an appropriate, valid, Class "C" California Motor Vehicle Operator's License, and reliable transportation.

Must be available to work evenings and weekends, and provide services to project clients at numerous locations, including but not limited to, community parks and recreational centers, School District campuses, and other locations as required.

Highly Desirable Qualification:
Experience providing housing case management

Selection Process

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
2) Completed Supplemental Questionnaire

PLEASE NOTE: FOR DIRECTIONS ON ATTACHING A DOCUMENT TO AN ON-LINE APPLICATION, OR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: ( Application Guide).

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination.

NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

EDUCATIONAL REQUIREMENTS:

Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:
An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at https://naces.org/members/ or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/ .An advanced-level degree from an accredited US college or university.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.

Confidential (non-exempt)

The City offers an attractive benefits package, the central provisions of which are as follows:

• Retirement for Classic Members - For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3 year final compensation. The required employee contribution is 8%. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.

• Retirement for New Members - For employees hired 1/1/2013 or later and who ARE NOT a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% at age 62; 3 year final compensation. The required employee contribution is 50% of the normal cost. And is subject to change per CalPERS every fiscal year. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.

• Health Insurance - The City offers six health insurance plans and contributes up to $1,734 per month for HMO plans (family coverage).

• Dental Insurance - The City provides three dental insurance plans and contributes up to $85 per month.

• Vision Insurance - The City provides vision coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage.

• Life Insurance - Effective 1/1/16, the City provides and pays for term life insurance with accidental death and dismemberment equal to two times the annual salary rounded to the next highest $1,000 (up to $700k) plus AD&D. Additional Life Insurance is available and voluntary for employee and eligible dependents (up to $300k).

• Deferred Compensation - The City contributes $125 per month with a minimum employee contribution of $12.50 per check. Participation in the deferred compensation plan is optional.

• Leave Benefits - Includes vacation leave, sick leave, bereavement leave, and holiday benefits. Please refer to the Fringe Benefits and Salary Plan for specific details.

• Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation.

• Long Term Disability - The City offers optional enrollment in the Long-Term Disability Plan.

• LegalEase Plan - Optional legal services plan for employees and eligible dependents.

• Critical Illness Plan - Optional critical illness insurance plan for employees and eligible dependents

• Vacation Accrual - 0-9 yrs = 128 hrs., 10+ yrs = 168 hrs.

• Administrative Leave - N/A

For additional benefits information, please visit the following website: https://www.riversideca.gov/human/employee-hub/benefits/ about-1

For part-time, benefitted positions the insurance and other benefits (leave accruals, holidays, etc.) are pro-rated based on ½ or ¾ time status.

Closing Date/Time: 2/8/2026 11:59 PM Pacific

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• City of Riverside

• 951-826-2392

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